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Nicklin M: Empathy At Work

Empathy At Work

Using the Power of Empathy to Win at Work, and Change the World

Discover your favourite new book club read

Bitter Honey

Hacks meets Rebecca Makkai in this rollicking novel about a&nbsp;cautious daughter and her eccentric, estranged mother venturing west in search of buried treasure—and a way back to each other After being fired for taking an uncharacteristic risk at her commodities trading job, Bea Macon sublets her New York apartment and books a one-way ticket to stay with her mother, Christy, a free spirit who has been living in Salt Lake City on Bea’s dime. Usually the responsible one, Bea isn’t about to admit exactly why she’s suddenly decided to visit, but she isn’t the only one keeping secrets: Christy has a man. She has a map. She has&nbsp;.&nbsp;.&nbsp;. a username on a forum devoted to unearthing $1 million in buried treasure hidden somewhere in the western US?&nbsp; Bea is convinced this is just another one of her mother’s wild larks. But Christy believes she’s onto something—and she’s arranged a rendezvous in a rural town called Mercy with the guy she’s been obsessively trading theories with online to prove it. Out in the desert that one woman believes to be a promised land, the other a wasteland, Bea and Christy find themselves embroiled in a more high-stakes, transformative escapade than either could have imagined.

A Novel

Scavengers

6-Minute Smarts

It's easy to focus on the big things when you're a leader - strategy, presentations, projects, deadlines. But it's the little things that make all the difference: the day-by-day micro-interactions that build (or break) relationships. By paying attention to everyday habits, behaviours and language, you can transform both how you show up as a leader and the results you achieve - in just 6 minutes!

Mastering Microinteractions

'A voice like no other' Lena Dunham 'Hilarious' Megan Nolan 'Fiendishly readable' Financial Times == Think your family is dysfunctional? Meet the Flynns. For the three Flynn daughters, it's been disastrous since their parents opened up their marriage. Abigail, the eldest, is dating an ex-soldier several years her senior nicknamed 'War Crimes Wes'. Louise, the middle child, maintains a secret correspondence with an online terrorist. And the brilliant youngest, Harper, is being sent to a wilderness reform camp due to her insistence that someone - or something - is monitoring the town's citizens. Casting a shadow across their lives is Paul Alabaster, a nefarious local billionaire. Rumours of corruption circulate, but no one dares dig too deep. No one except Harper, whose obsession with Alabaster's machinations sends the family hurtling into a criminal conspiracy - one that may just, finally, bring them closer together. The instant Sunday Times bestseller Readers are loving LOST LAMBS 'What a ROMP! The best way to start your reading year for 2026.'¿ ¿ ¿ ¿ ¿ 'The hype is real!'¿ ¿ ¿ ¿ ¿ 'Hilarious, weird, original and addictive!'¿ ¿ ¿ ¿ ¿ 'Sheesh! The dysfunction. This read was a ride and I was here for it!'¿ ¿ ¿ ¿ ¿ 'I'm shouting it from every rooftop: THIS IS THE BOOK OF THE YEAR!'¿ ¿ ¿ ¿ ¿ 'Perhaps the funniest book I've ever read.'¿ ¿ ¿ ¿ ¿ 'If the Royal Tenenbaums were middle-class and likable, they'd be this madcap family.' The New York Times 'Manages to capture something we can all universally relate to: how normal it is to have a dysfunctional family' Sunday Times A National bestseller. A New York Times Book Review Editors' Choice. Named a Most Anticipated Book of 2026 by Vulture, Bustle, Good Housekeeping, Playboy, The Times, Our Culture, Vol. 1 Brooklyn and Harper's Bazaar. Belletrist's January Book Club pick.

Lost Lambs

A MOST ANTICIPATED BOOK OF 2026 IN VOGUE, BBC, NEW YORK TIMES, W MAGAZINE, TOWN &amp; COUNTRY 'A beautifully written eulogy for the loss of a relationship' Joyce Carol Oates 'Beautiful... devastating ... Strangers reads with all the momentum and colour of water-tight literary fiction' British Vogue How do we go on when a loved one betrays us? On a chilly day in March of 2020, in the early days of the pandemic, Belle Burden's husband of twenty years announced, with no prior warning, that he was leaving her. His decision shocked Belle to her core: she believed he was a happy man, a committed partner, and a devoted father to their three children. She thought he was a man who had settled into the life he had always wanted: a successful career, summers spent at their beloved home on Martha's Vineyard, lots of tennis. Overnight, he transformed from her steady companion into a stranger. As she pieces her life together in the wake of a loss she had never imagined coming, she finds she is much stronger than she ever expected. Exploring the transformation of a shy, quiet girl, nicknamed 'Belle the Good' to a powerful, brave, determined woman who has learned to use her voice to expose the patriarchal structures that have forced women to be discreet and compliant for far too long, Strangers is a must-read memoir of self-discovery. 'Burden is an elegant writer ... As Strangers and myriad tv shows attest, even the most intimate and long marriages can yield nasty surprises. In the end, how well do you really know the person who lies next to you in bed every night?' Economist 'A compelling tale of marriage and deception... Strangers raises some serious questions about the nature of intimacy and what makes a "perfect" marriage ... She weaves the narrative together deftly: I devoured Strangers in about two days, greedily absorbing every twist and painful turn ... I loved it.' Lucy Denyer, Telegraph 'Examines how we view intimacy, how the people closest to us can change without us knowing, and how to move forward in the wake of devastation.' W Magazine 'Burden's sharp, personal writing brings readers deep into her unthinkable circumstances and offers a promise to anyone suffering: you can make it to the other side.' Town &amp; Country

A Memoir of Marriage

Strangers

What if the biggest obstacle to your success isn't your team, your competition, or even the economy? What if it's the invisible rug you keep tripping over?

We all have rugs. Outdated habits trip us up. Silent expectations catch us off guard. Limiting beliefs go unquestioned for years. These hidden barriers sabotage our progress in life and leadership until disruption finally forces us to confront them.
RUG: How to Move What You Are Tripping Over and Lead with H.E.A.R.T. reveals how to uncover the patterns holding you back. You'll discover how to move beyond mere survival and lead with clarity, courage, and purpose.

This book centers around the H.E.A.R.T. Powered Leadership(TM) framework: Humanize, Empower, Ascend, Reimagine, Transform. It offers both deeply personal insights and practical guidance for leading with empathy, resilience, and vision.
Sherry Whitaker Budziak and Kevin G. Ordoñez have co-authored this blend of lived experience and actionable insight. Every chapter includes real-world stories, reflective prompts, practical exercises, and micro-moves you can implement immediately. Read it cover to cover or return to specific chapters whenever you need wisdom or fresh perspective.

In these pages, you'll learn how to:
Humanize people and yourself by seeing the person behind the screen, the data, and the role while giving yourself the same compassion you extend to others.


Empower others through trust that sparks creativity and courage.


Ascend into your full potential and rise above fear, even when uncertainty clouds the path ahead.


Reimagine outdated systems and assumptions that no longer serve you.


Transform yourself and your organization into something stronger.



RUG will forever change how you view leadership, disruption, and yourself. Whether you want to advance your career, inspire your team, spark innovation, strengthen resilience, take bold risks, or simply lead with greater clarity and courage, this book provides the mindset and tools to unlock your full potential.

Order your copy of RUG: How to Move What You Are Tripping Over and Lead with H.E.A.R.T. today. Discover the power of leadership when it starts with H.E.A.R.T. Everything begins with moving the rug.

How to Move What You're Tripping Over and Lead with H.E.A.R.T

***The Sunday Times bestseller*** 'Just relishable. Thank God for the balm of good writing' NIGELLA LAWSON 'A wise, wonderful book' OBSERVER 'Razor sharp on family, love and marriage' DAVID NICHOLLS 'I devoured it in one long lazy afternoon - I laughed and cried' VICTORIA HISLOP Weddings aren't just about the happy couple... A funny, touching, hopeful story of love, marriage and second chances It's the day before her daughter's wedding and things are not going well for Gail Baines. First thing, she loses her job (or quits, depending who you ask). Then her ex-husband Max turns up at her door looking for somewhere to stay. He doesn't even have a suit. Instead, he's brought memories - and a cat looking for a new home. Just as Gail is wondering what's next, their daughter Debbie discovers her groom has been keeping a secret which could throw the whole wedding into question... 'She is and always will be my favourite author' LIANE MORIARTY 'If Anne Tyler isn't the best writer in the world, who is?' BBC R4 WOMAN'S HOUR 'She knows all the secrets of the human heart' MONICA ALI 'My favourite writer' NICK HORNBY 'Anne Tyler really is the best' GRAHAM NORTON 'Our greatest chronicler of family life' DAILY MAIL 'Nobody does it better' VOGUE

Three Days in June

From the bestselling author of Set Boundaries, Find Peace, a guide to understanding healthy dependency—to bring our relationships back into balance I need some space. Why are you so distant? You want more than I can give. Every relationship in our lives – from love and close friendship to extended family and our wider social circle – is a balancing act. If we give too much, we begin to lose ourselves. If we protect ourselves too much, we lose the closeness we all need. Getting the balance right is how we find more connection, authenticity, and joy. The Balancing Act is a roadmap for finding that balance. With her signature blend of clarity and compassion, therapist Nedra Glover Tawwab sheds light on healthy dependency, and how to achieve it. Along the way, she unpacks buzzwords and trending topics including codependency, attachment styles, inner family systems, and more – offering practical advice for recognizing our needs, navigating conflict, and finding more harmony with the important people in our lives. Whether you’re yearning for more trust with a spouse or partner, more clarity with a best friend or sibling, or more agency in how you show up in the world, these insights will help you reevaluate, reset, and relate better.

Creating Healthy Dependency and Connection Without Losing Yourself

The Balancing Act

A mother and son, estranged for many years, reckon at last with the secret that has kept them apart in this highly anticipated novel by one of the most talented American writers of his generation At forty, Peter, an asylum lawyer in New York City, is overworked and isolated. He spends his days immersed in the struggles of immigrants only to return to an empty apartment and occasional hook-ups with a man who wants more than Peter can give. But when the asylum case of a young gay man pierces Peter's numbness, the event that he has avoided for twenty years returns to haunt him. Ann, his mother, who runs a women's retreat centre she founded after leaving his father, is wounded by the estrangement from Peter but cherishes the world she has built. She long ago banished from her mind the decision that divided her from her son. But as Peter's case plunges him further into the fraught memory of his first love and the night of violence that changed his life forever, he and his mother must confront the secret that tore them apart. With unsurpassed emotional depth, Mothers and Sons reveals all that is lost by looking away from the past and the love that might be restored by facing it. In his spellbinding new novel, Adam Haslett demonstrates yet again his mastery of "a rich assortment of literary gifts" (New York Times). 'Subtle, symphonic and satisfying' Financial Times 'An epic family saga that packs an extraordinary emotional punch . . . this book is his best yet' Observer

Mothers and Sons

How Great Leaders Reframe to Make Better Decisions

Distancing

An adoptive parent and historian delves into the differences of families made by law, not biology-- and shows us the deep value of those differences Adoption touches on some of our most vexing social questions, about race and sexuality, abortion rights, economic inequality, even foreign policy and global poverty. More than that, it prods us in tender places, reminding us of our own questions about belonging and separation, identity and alienation, our worries about what is determined by fate and what is freely choose. Blending personal memoir, history, and broader reflection on American culture, Ordinary Days and Tender Places offers a fresh take on adoption. As an historian and an adoptive parent, Bendroth takes seriously the criticisms and the personal pain many adoptees face, but she also invites readers to take a bigger view. This book asks us to turn the mirror on ourselves and consider the peculiarities of what we consider “normal” family life. In the end, our questions and controversies obscure a basic fact: raising children born to someone else is a time-honored human practice. In the past and in many cultures today, our modern American ideal, the two-parent biologically-related nuclear family, is an oddity. Within the long history of humanity our ideas about kinship and our beliefs about what constitutes a “normal” household are surprisingly narrow and, in the end, not all that helpful. Bendroth introduces readers to new ways of thinking about adoption, exploring the history of American families and children as well as fascinating findings by biologists and evolutionary anthropologists about kinship practices, genetics and inheritance, even motherhood itself. This is, in other words, a book about adoption and much more. It is an invitation to readers to reflect on their own lives, to think deeply about our human need to connect, to love, and belong.

How We Talk (and Don't Talk) About Adoption in America

Ordinary Days and Tender Places

A ground-breaking look at the science of love and connection - and an urgent corrective to some of our most fundamental assumptions about attraction. 'In a world saturated with cynical advice about dating and gender, this book is a revelation . . . Bonded by Evolution is rigorous science written with warmth and moral clarity.' DANIEL H. PINK, author of Drive and The Power of Regret --------------------- We're told that what men and women desire from relationship is different - he's looking for novelty, she's looking for commitment; he's concerned with looks, she's concerned with status. We're told that we live in a hierarchy of romantic inequality - where some are 10s and others are 2s; where some people are marriage material and others are wired for promiscuity. But this narrative is unscientific. Such ideas have their roots in a branch of science called evolutionary psychology, and over the past few decades its ideas have permeated our culture and fuelled a narrative that inspires despair and anxiety - and, in its most extreme form, these ideas have been hijacked in the service of misogyny and violence. But the truth about human attraction - and the way evolution plays out in our romantic lives - is much more interesting and optimistic. Bonded by Evolution offers a radical new picture of the roots of enduring chemistry. Distilling evolutionary biology, anthropology and psychology and informed by his pathbreaking research and original experiments at the Attraction and Relationships Research Laboratory in California, psychology professor Paul Eastwick reveals how attraction is best depicted as a process of finding - and, often, creating - a compatible relationship. Once we understand how ancestral humans sought compatible partners in small networks, we can build a clearer - and brighter - picture of how attraction, sex and relationships really work. --------------------- 'One of the most joyfully uplifting antidotes to 21st-century gloom.' THE TIMES 'Profound and pragmatic, suggesting an entirely different approach to the study - and pursuit - of love.' ERIC KLINENBERG, co-author of Modern Romance 'Rarely have scientific rigor and exuberant optimism been such congenial companions . . . Bonded by Evolution presents an optimistic new paradigm, one that provides clear guidance for romantic success.' ELI FINKEL, author of The All or Nothing Marriage

What We’ve Got Wrong About Love and Connection

Bonded by Evolution

Empathy At Work

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