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Developing Resilient and Secure
Organizations

Developing Resilient and Secure Organizations

Leadership and Security Measures

What makes businesses thrive through uncertainty?Behind every thriving business is a human story defined by calculated risk and hard-won conviction. Bringing together 28 founders and CEOs, The Entrepreneurial Edge reveals crucial lessons, failures, and breakthroughs that define businesses built to last.From anticipating market signals to leading with purpose and navigating turbulence confidently, each chapter delivers unique, practical insights.Whether you're launching, scaling, or reinventing, The Entrepreneurial Edge features an arresting collection of insiders' perspectives you definitely won't find in business school.Contributors: Amelia Castellanos, Cody Spears, Dr. Cordell Robinson, Cristina Busu, Gary Preisser, Geri Lynn, Julianna Doherty, Ryan Dewey Smith, Peter Zerzan, Peter Miles, Charles J. Kritter, Heather Hall, Sarah Carson, Charlene Bennett, Robert Polacek, Justin Colombik, Rachael Rivero, Danica Bilicich-Mason, Virgil Hughes, Dan Klitsner, Kimmylea Konsel-Taylor, Beau Taylor, George Abetti, Dawn Manske, Carol Pfleiderer, James Webb, Freddy del Barrio, and Stephen Ritz

Real Founders Tell The Stories Behind Businesses That Endure

The Entrepreneurial Edge

Organizations in Context

Emerging Dynamics in a Digital Environment

Sustainability and Human Resource Management

Appreciated: Manufacturing Culture is a practical leadership guide for people responsible for teams, performance, and results in environments where pressure is constant and recognition is rare.
Written by Matthew Allen, a retired U.S. Army veteran and HR leader with extensive experience supporting manufacturing teams, this book delivers a clear and often ignored truth:
Appreciation is not soft leadership. It is effective leadership.
In manufacturing, conversations are dominated by output, safety, and deadlines. Appreciation is often treated as optional, delayed until numbers improve or time allows. Appreciated challenges that mindset by showing how the absence of recognition erodes morale, increases turnover, and damages trust long before metrics reveal a problem.
Grounded in real experience, not theory, this book draws from factory floors, HR offices, military service, and difficult leadership conversations. It speaks to leaders who value accountability and standards but want to lead in a way that people respect, trust, and commit to.
At its core, Appreciated answers a critical question:
Why do good people stop giving their best or leave entirely, even when pay and benefits are competitive?
The answer is simple and uncomfortable.
 People leave leaders who fail to make them feel seen.
The book reinforces a reality leaders cannot ignore: people do not leave companies, they leave managers. In manufacturing, lack of appreciation shows up as disengagement, silence, safety shortcuts, and normalized turnover. Appreciation is reframed as a leadership responsibility, not a personality trait. Leaders do not need charisma. They need intention and consistency.
A central framework in the book is the CARE Model, which teaches leaders how to give appreciation people actually believe.
Clear recognition shows attention.
 Authentic appreciation builds trust.
 Relevant recognition connects effort to purpose.
 Empathetic appreciation acknowledges the effort behind the work.
The CARE Model is designed for real manufacturing conditions and can be used during shift changes, floor walks, safety moments, and difficult conversations.
Appreciated also confronts common myths that block recognition, including the belief that appreciation lowers standards, replaces pay, must be expensive, or takes too much time. The book makes it clear that appreciation does not weaken accountability. It strengthens it.
Readers learn what appreciation looks like on the manufacturing floor. Watching skill, not just output. Recognizing consistency, not only big wins. Calling out safety success, adaptability, and pride in craftsmanship. These moments cost nothing but attention.
The book also focuses on communicating appreciation with clarity, moving beyond generic praise to recognition that names the person, the behavior, and the impact. It addresses how different employees receive appreciation differently, including introverts, extroverts, veterans, Gen Z workers, and long tenured employees.
One of the most impactful sections covers appreciation during stress, conflict, and change. These are the moments when leaders often go quiet and employees feel abandoned. The book introduces an Appreciate and Align approach that helps leaders address tough issues while preserving dignity and trust.
The book closes with a challenge. People will not remember schedules, policies, or metrics. They will remember how they felt. Whether they were seen. Whether their effort mattered.
Because in manufacturing, and everywhere else,
Appreciation is leadership.

Manufacturing Culture

Appreciated

Mark Bowling has had some incredible mentors - Cam Lanier and Regi Campbell top the list. Their impact on his life has been profound, for which he is extremely grateful. You probably have your own list. And chances are, you're on someone else's. Gravitude provides you (and your organization) with the tools to grow that second list.&nbsp;Gratitude isn’t just a virtue - it’s a force that shapes the success of organizations. Gravitude reveals how leaders can harness this powerful force through six foundational pillars: Phileo Love, Trust, Teamwork, BHAGs (Big Hairy Audacious Goals), Legacy, and Identity. Just as gravity strengthens with mass, the presence of these pillars amplifies Gravitude-a measurable force that fosters engagement, loyalty, and organizational excellence.Featuring exclusive insights from top executives - including&nbsp;Dave Katz&nbsp;(President &amp; COO, Coca-Cola Consolidated),&nbsp;Glen Jackson&nbsp;(Co-Founder, Jackson Spalding),&nbsp;Tim Fisher&nbsp;(President, Jackson + Coker),&nbsp;Jeff Henderson&nbsp;(Executive Director, Leadership Strategy and Innovation, Chick-fil-A),&nbsp;Ben Tyson&nbsp;(CEO, No Longer Bound), and&nbsp;Horst Schulze&nbsp;(Co-Founder, Ritz-Carlton) - this book validates how gratitude transforms workplace culture.Gravitude also distinguishes between fleeting thankfulness and deep, lasting gratitude, explaining why cultivating "grateful fans" leads to greater organizational success than simply creating “raving fans.” Finally, it introduces the Gravitude Quotient (GQ), a groundbreaking tool that enables leaders to measure and strengthen gratitude within their teams."I've often said gratitude completes the connection between an organization and its people. Mark Bowling successfully conveys this mission-critical message, empowering businesses to foster cultures of excellence. At the heart of such excellence - even in an age of automation - is the celebration of people. This is the essence of Gravitude - a much-needed call for organizations to prioritize their people, creating a thriving, purpose-driven workplace."-Horst Schulze, Co-Founder &amp; Former President/CEO, The Ritz-Carlton Hotel Company“Gravitude by Mark Bowling is a great read. &nbsp; His insights about the power of gratitude can change the perspective of individuals, families, teams, and organizations. &nbsp;Based on his own life experiences and the wisdom shared by multiple leaders he has interviewed, Mark shares both the principles and practices that make gratitude part of a healthy organization's DNA and lead to personal and professional growth for all.”-Tim Tassopoulos, former President &amp; COO, Chick-fil-A

Harnessing the Force of Organizational Gratitude

Gravitude

Don't burn out. Burn bright.10 SIMPLE HABITS TO PERFORM AT YOUR BEST AND LOSE THE STRESSAre you feeling overwhelmed at work? Is the line between your professional and personal life fading away? If you want to keep achieving without the personal cost, this is the book you need.Nick Petrie has spent two decades studying sustainable performance in demanding environments, from Fortune 500 businesses to the FBI, elite sports teams and the US Navy SEALs. He has seen countless hard-working professionals wrestle with a trade-off between career success and personal wellbeing. In a global study he led over five years, Petrie and his team discovered a small, remarkable group of individuals - the 'thrivers' - who cracked the code to maintaining peak performance without sacrificing their health or happiness.Learn what the thrivers do differently and how to apply it in your own life:¿ Pulse between modes of work instead of grinding in one gear¿ Reduce stress by ruminating less¿ Find your opposite world- the activities that genuinely recharge you¿ Cross your daily Kármán line so work doesn't follow you homeIt's time to take back control. Don't burn out. Burn bright.

10 Habits to Sustain High Performance in an Always-on World

Burn Bright

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

Protect employee wellbeing and sustain performance during organizational change. Wellbeing and Organizational Change by Julie Hodges is a strategic, evidence-based guide for senior HR leaders, change management practitioners and postgraduate students leading transformation in complex environments. It shows how to embed wellbeing into change strategy so you can protect people while maintaining business momentum. Drawing on global research and real-world examples from public, private and not-for-profit organizations, this book explores the core theories of change and the impact of disruption, stress and uncertainty on performance. It demonstrates how a proactive focus on wellbeing reduces burnout, absenteeism and turnover while strengthening resilience, innovation and team effectiveness. It also examines the risks and opportunities AI presents for employee wellbeing during periods of transformation. You will learn how to: - Embed wellbeing into organizational change strategy - Equip leaders and managers to support teams through uncertainty - Measure and monitor wellbeing impact during transformation - Reduce burnout, absenteeism and change-related turnover - Assess AI risks and opportunities for employee wellbeing With practical tools, research-backed frameworks and supporting online resources including PowerPoint slides, Wellbeing and Organizational Change equips you to lead sustainable transformation that delivers measurable results and healthier workplace cultures. Themes include: organizational change management, workplace wellbeing strategy, employee engagement, transformation leadership, burnout prevention, organization design, AI and workforce impact

The Theory and Practice of Change and Employee Health

Wellbeing and Organizational Change

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness. Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness. Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Business Outcomes

Measuring the Impact of Internal Communications

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

How Cynics Derail Progress (and How to Get Back on Track)

This Place Will Never Change

Developing Resilient and Secure Organizations

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