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Developing Resilient and Secure
Organizations

Developing Resilient and Secure Organizations

Leadership and Security Measures

Build operational resilience that helps your organization withstand disruption, meet regulatory expectations and adapt to emerging risks.Operational Resilience in Practice is a practical guide for operational resilience, operational risk, business continuity and compliance professionals responsible for turning resilience into an effective organizational capability.Written by former regulator and experienced resilience professional Chris Knox, this book provides practical guidance across the entire operational resilience lifecycle. Drawing on interviews with leading practitioners and real-world examples, it shows how to strengthen resilience while navigating regulatory requirements, including the EU Digital Operational Resilience Act (DORA) and an increasingly complex risk landscape.Learn how to: - Define critical services and map their underlying dependencies - Set impact tolerances and strengthen resilience testing - Manage outsourcing, cloud, SaaS and concentration risks - Embed operational resilience into technology and systems architecture &gt;Covering scenario and stress testing, incident response and continuous improvement, Operational Resilience in Practice helps you build a robust resilience program that protects critical services, strengthens decision-making and enables your organization to respond and adapt when disruption occurs.Themes include: operational resilience, operational risk management, DORA, business continuity, resilience testing, third-party risk

A Guide to Framework Design and Implementation

Operational Resilience in Practice

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

How to build your customer into your culture

Customer Salience

This comprehensive textbook offers an up-to-date account of how organizations function in a rapidly changing world. Designed as a practical and accessible guide, it combines theoretical insights with real-world applications while presenting organizations as complex social systems shaped by people, culture, power and context.It introduces key questions such as:¿ What are organizations and why do they exist? ¿ How do they define goals and strategies? ¿ How are they structured and led? ¿ How do people, culture and identity shape organizational life? ¿ How do organizations interact with their environments?Chapters feature a range of thoughtfully designed learning tools, such as case studies, reflection boxes, in-depth features and paradox boxes that encourage students to explore tensions, dilemmas and competing perspectives in organizational life. Readers benefit from diverse examples drawn from global contexts and sustained attention to contemporary challenges such as digitalization, sustainability, legitimacy and organizational change.This textbook provides a strong foundation in organization theory and organizational behavior while developing the analytical and critical skills needed to understand and engage with contemporary organizations. Comprehensive online resources, including PowerPoint slides, flashcards and quizzes, are available at www.routledge.com/cw/skyttermoen.

Organizations in Context

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

Based on a million conversations about what matters most... In The Values Map: Discover What Drives You and How to Move Others, David Allison reveals that shared human values-not age, gender, or geography-are the most powerful predictors of behavior. Drawing from nearly one million surveys across 180 countries, this book provides a proven framework for understanding what truly drives you and the people around you. Through vivid storytelling, Allison demonstrates how values drive our decisions, shape relationships, and transform organizations. Readers use a variety of tools and techniques, then watch their own core values appear throughout the stories that follow. Each chapter illuminates how global brands, grassroots movements, and individuals have used values to reshape industries and lives. Readers will also find: <ul> <li>Values assessment frameworks that personalize your reading experience and reveal the values that drive who you are and what you do</li> <li>Real-world case studies from organizations, governments, communities and individuals that demonstrate values-based strategies in action</li> <li>A data-backed methodology now included in university courses as part of human-centered strategy curricula worldwide</li> <li>Practical frameworks for building stronger teams, engaging stakeholders authentically, and making more aligned life choices</li> <li>Insights from the most comprehensive values dataset ever created, spanning 152 languages and every major culture</li> </ul> Essential for CEOs seeking authentic stakeholder connection, managers building cohesive teams, and anyone wanting to understand their own motivations more clearly, The Values Map delivers both the framework and inspiration to move beyond surface-level assumptions toward deeper, more meaningful human connection.

Discover What Drives You and How to Move Others

The Values Map

Measure the business impact of HR investments and make evidence-based people decisions driving organizational performance. Investing in People is the definitive guide for HR leaders, people analytics specialists, consultants, and business executives who need to demonstrate the financial value of human capital initiatives. Fully updated in its fourth edition, it provides a rigorous, research-based framework for evaluating HR investments, aligning people strategies with business goals, and translating workforce data into insights that senior leaders value.Written by Wayne F. Cascio, Fred Oswald, and Alexis A. Fink, internationally recognized experts in human resources, organizational psychology, and people analytics, this authoritative guide combines decades of research with extensive practical experience. Drawing on psychology, economics, finance, and accounting, it provides proven frameworks for evaluating HR initiatives, maximizing return on investment, and strengthening HR's strategic influence across the organization.You'll learn how to: - Evaluate the financial impact and return on investment of HR programs using proven, evidence-based methodologies - Align talent acquisition, employee engagement, learning, wellbeing, compensation, and pay equity initiatives with strategic business objectives - Translate workforce and people analytics into meaningful insights that strengthen executive decision-making and organizational credibility - Apply practical frameworks to emerging challenges, including AI, digital transformation, organizational change, and workforce planning - Build compelling business cases for investing in people using data, research, and measurable performance outcomesFeaturing updated case studies, practical tools, companion software with real-time currency conversion, and a customizable code library, this comprehensive guide helps you connect people strategy to the metrics that matter most. Whether you're leading an HR function, advising senior executives, or shaping workforce strategy, Investing in People equips you to make smarter investment decisions, demonstrate measurable business value, and position HR as a strategic driver of organizational success.Themes include: people analytics, HR strategy, human capital, HR ROI, workforce analytics, evidence-based HR, talent management, organizational performance, AI in HR, compensation, pay equity, employee engagement, strategic workforce planning, organizational change

Financial Impact of Human Resource Initiatives

Investing in People

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness.Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness.Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Organizational Outcomes

Measuring the Impact of Internal Communications

How Cynics Derail Progress (and How to Get Back on Track)

This Place Will Never Change

INDAM Palgrave Book Series

This edited volume examines how organisations build, sustain and renew strategic competitiveness amid technological change, sustainability pressures and evolving workforce expectations. Bringing together research on AI, responsible strategy, organisational behaviour and human resource management, the book shows how competitive advantage increasingly depends on the ability to combine technological, environmental and human capabilities.Across twelve chapters, contributors examine AI adoption and marketing, sustainability strategy and communication, circular business models, hybrid and gig work, employee well-being, inclusion, voice, governance and talent retention. Drawing on diverse theoretical perspectives and methodologies, the volume connects rigorous scholarship with practical implications for managers, policymakers, researchers and students. Its central message is that enduring competitiveness rests not only on performance, but on organisations’ capacity to transform responsibly, remain resilient and create value for multiple stakeholders.“An excellent and timely examination of strategic competitiveness in today’s rapidly evolving business environment. By connecting digital and AI transformation, sustainability, human-centred management, inclusion and responsible governance, the book demonstrates how organisations can remain competitive while responding responsibly to technological, environmental and workforce change. A valuable read for scholars of human resource management, organisational behaviour and strategic management.”
 — 
 Professor Sumit K. Kundu, Florida International UniversitySurender Munjal
 is Professor and Head of the Department of Economics and International Business at Aston Business School. He is the Founding Secretary and President-Elect of INDAM and served as Convenor of the INDAM 2026 Conference.
 Niti Bhasin
 is Professor in the Department of Commerce at the Delhi School of Economics, University of Delhi. She is an Executive Board Member of INDAM and led the International Business Track at the INDAM 2026 Conference.
 Vijay Pereira
 is Professor and Associate Dean at ESCE International Business School, Paris. He is President of INDAM (2026–28) and led the Human Resource Management Track at the INDAM 2026 Conference.
 Radha Yadav
 is Assistant Professor of Organisational Behaviour and Human Resource Management at the Indian Institute of Management Ranchi. She is a former Executive Board Member of INDAM and led the Organisational Behaviour Track at the INDAM 2026 Conference.

This edited volume examines how organisations build, sustain and renew strategic competitiveness amid technological change, sustainability pressures and evolving workforce expectations. Bringing together research on AI, responsible strategy, organisational behaviour and human resource management, the book shows how competitive advantage increasingly depends on the ability to combine technological, environmental and human capabilities.Across twelve chapters, contributors examine AI adoption and marketing, sustainability strategy and communication, circular business models, hybrid and gig work, employee well-being, inclusion, voice, governance and talent retention. Drawing on diverse theoretical perspectives and methodologies, the volume connects rigorous scholarship with practical implications for managers, policymakers, researchers and students. Its central message is that enduring competitiveness rests not only on performance, but on organisations’ capacity to transform responsibly, remain resilient and create value for multiple stakeholders.“An excellent and timely examination of strategic competitiveness in today’s rapidly evolving business environment. By connecting digital and AI transformation, sustainability, human-centred management, inclusion and responsible governance, the book demonstrates how organisations can remain competitive while responding responsibly to technological, environmental and workforce change. A valuable read for scholars of human resource management, organisational behaviour and strategic management.”
 — 
 Professor Sumit K. Kundu, Florida International University

Perspectives from INDAM 2026

Driving Strategic Competitiveness in Business

Mark Bowling has had some incredible mentors - Cam Lanier and Regi Campbell top the list. Their impact on his life has been profound, for which he is extremely grateful. You probably have your own list. And chances are, you're on someone else’s. Gravitude provides you (and your organization) with the tools to grow that second list.&nbsp;Gratitude isn’t just a virtue - it’s a force that shapes the success of organizations. Gravitude reveals how leaders can harness this powerful force through six foundational pillars: Phileo Love, Trust, Teamwork, BHAGs (Big Hairy Audacious Goals), Legacy, and Identity. Just as gravity strengthens with mass, the presence of these pillars amplifies Gravitude—a measurable force that fosters engagement, loyalty, and organizational excellence.Featuring exclusive insights from top executives - including&nbsp;Dave Katz&nbsp;(President &amp; COO, Coca-Cola Consolidated),&nbsp;Glen Jackson&nbsp;(Co-Founder, Jackson Spalding),&nbsp;Tim Fisher&nbsp;(President, Jackson + Coker),&nbsp;Jeff Henderson&nbsp;(Executive Director, Leadership Strategy and Innovation, Chick-fil-A),&nbsp;Ben Tyson&nbsp;(CEO, No Longer Bound), and&nbsp;Horst Schulze&nbsp;(Co-Founder, Ritz-Carlton) - this book validates how gratitude transforms workplace culture.Gravitude also distinguishes between fleeting thankfulness and deep, lasting gratitude, explaining why cultivating “grateful fans” leads to greater organizational success than simply creating “raving fans.” Finally, it introduces the Gravitude Quotient (GQ), a groundbreaking tool that enables leaders to measure and strengthen gratitude within their teams."I've often said gratitude completes the connection between an organization and its people. Mark Bowling successfully conveys this mission-critical message, empowering businesses to foster cultures of excellence. At the heart of such excellence - even in an age of automation - is the celebration of people. This is the essence of Gravitude - a much-needed call for organizations to prioritize their people, creating a thriving, purpose-driven workplace."-Horst Schulze, Co-Founder &amp; Former President/CEO, The Ritz-Carlton Hotel Company“Gravitude by Mark Bowling is a great read. &nbsp; His insights about the power of gratitude can change the perspective of individuals, families, teams, and organizations. &nbsp;Based on his own life experiences and the wisdom shared by multiple leaders he has interviewed, Mark shares both the principles and practices that make gratitude part of a healthy organization's DNA and lead to personal and professional growth for all.”-Tim Tassopoulos, former President &amp; COO, Chick-fil-A

Harnessing the Force of Organizational Gratitude

Gravitude

Developing Resilient and Secure Organizations

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