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SÉCURISEZ VOS DÉCISIONS

The Group Relations Conferences Series

Identity, Theory, and Practice in Group Relations presents a range of perspectives on group relations, capturing both a social scientific and psychoanalytic perspective.Each chapter explores themes of identity, theory, and practice, where the process of looking at others and oneself is amplified, and the task of exploring the space we occupy is changed. Identity, Theory and Practice in Group Relations includes discussion of critical race theory, corruption, Black leadership and sibling relations, the role of technology and how it has been adopted and adapted by group relations practitioners, as well as specific perspectives on group relations in Italy and China and reflections on group relations through the COVID-19 pandemic.This book will be an invaluable resource for practitioners, academics and scholars of Group Relations, as well as managers and organisational members wanting to learn more about how Groups Relations methods can contribute to their organisational success.

A Reflective Selfie

Identity, Theory, and Practice in Group Relations

El gurú de los equipos de alto rendimiento revela las estrategias clave para trabajar con todo tipo de personas (incluso las más difíciles). ¿QUIÉN ES LA PERSONA MÁS COMPLICADA CON LA QUE TRABAJAS? Es probable que no necesites pensarlo demasiado para responder a esta pregunta. Ya sabes cuál es su nombre, cuál es su puesto, cuáles son sus manías y sus defectos. Has vivido de primera mano el desgaste mental y emocional que deja a su paso. Has visto los problemas que genera en todo el equipo. Te gustaría arreglarla, cambiarla, ignorarla o teletransportarla a una dimensión paralela. Pero no puedes, tienes que colaborar con ella. Podrías dejar el trabajo, pero en el siguiente te estará esperando otra persona complicada, así que necesitas estrategias efectivas para colaborar con (casi) cualquier persona, en especial con las más exigentes, ásperas o problemáticas. A partir de su experiencia como consultor internacional con equipos y líderes,desde el glamuroso mundo del deporte y el entretenimiento, hasta el rigor de las finanzas, las aseguradoras, la industria farmacéutica y el sector industrial-, Ryan Leak ofrece estrategias contrastadas para: <ul><li>Ver a las personas difíciles como seres humanos a los que comprender, y no como problemas por resolver.</li><li>Desintoxicar expectativas poco realistas y aprender a convivir con lo complicado.</li><li>Comunicarte de forma eficaz en entornos complejos.</li><li>Aceptar el desacuerdo saludable como una herramienta para encontrar mejores soluciones.</li><li>Establecer límites que les permitan a los demás entrar en tu mundo sin dejar que lo controlen.</li></ul>ENGLISH DESCRIPTION A New York Times Bestseller! Bestselling author and transformational speaker Ryan Leak shares research-based strategies for working with even the most challenging people to create more collaborative and productive teams. Who is the most complicated person you work with? You probably don’t have to think very hard to answer that question. You already know their name, their job title, their quirks, and their flaws. You have firsthand experience with the mental and emotional fallout they leave in their wake. You’ve seen the problems their complexity creates for everyone on their team. You wish you could fix them, solve them, ignore them, or teleport them to a parallel dimension. But you can’t. You have to work with them. (You could quit, but your next job will have a complicated person waiting for you.) That means you need effective strategies to collaborate with (nearly) anyone. Especially the picky, prickly, problematic ones. Drawing from his global consulting experience with teams and leaders from the glitz of sports and entertainment, to the number-crunching world of finance, to the meticulous realms of insurance, pharma, and manufacturing, Ryan Leak provides proven strategies for…<ul><li>Seeing challenging individuals as human beings to understand rather than problems to solve</li><li>Detoxing unrealistic expectations and getting comfortable with complicated</li><li>Learning to communicate effectively in complex environments</li><li>Embracing healthy disagreement as a tool to discover better solutions</li><li>Setting boundaries that let people into your world without letting them run your world</li></ul> “The process of learning to collaborate with difficult individuals is transformative—it’s a gateway to greater creativity, stronger teams, and increased productivity,” Leak explains. “On the other side of complicated is the wonderful, wide-open world of effective collaboration and a workplace you love.”

Cómo trabajar con gente complicada / How to Work With Complicated People: Strategies For Effective Collaboration With (Nearly) Anyone

From one of our most visionary leadership coaches comes a bold new framework for successfully navigating complicated interactions at work, at home, and in all our relationships—featuring a foreword by Brené Brown. “Drawing on her years of coaching experience, Bethea names what is often left unspoken in our workplaces: the dynamics of power, identity, and accountability that shape our relationships.”—Prentis Hemphill, bestselling author of What It Takes to Heal We’ve all had them—awkward interactions at work that could have gone differently, misunderstandings at home that led to avoidable blowups. But what if those uncomfortable moments could become opportunities for personal transformation? Renowned leadership coach Aiko Bethea gives us an innovative and road-tested framework for learning to show up in any situation authentically and not as the people-pleasing or conflict-avoidant versions of ourselves that have become second nature to so many of us. The framework lays out how to successfully navigate moments of conflict: first we must be anchored in our values and purpose, then our actions and principles must be aligned, and finally we must be accountable for our impact. With these three steps, we can remake ourselves and our connections with others, fostering constructive dialogue and creating opportunities for growth. Throughout the book, Bethea draws on decades of real-life experience to show us the many forms that these scenarios can take, offering practical advice to help us lead from our most genuine selves and deepen relationships in every part of our lives. In doing so, she shows us how to transcend the bullshit we constantly encounter and meet each new day grounded in truth, connected to our values, and in control of not just what we do but who we become.

A Framework for Transcending Bullsh*t and Transforming Our Lives and Work

Anchored, Aligned, Accountable

This uniquely accessible textbook offers students and field practitioners a series of insightful lessons on marketing, each exploring a distinct theme. Unlike traditional textbooks, this easy-to-read guide emphasizes creativity and conceptual understanding, allowing you to engage with topics based on your interests without following a fixed order, resulting in a broader understanding of marketing principles and their real-world applications.
The chapters cover a range of key concepts, including:
<ul>
<li>The evolution of marketing definitions</li>
<li>The fundamentals of positioning</li>
<li>Branding and how it shapes consumer perceptions</li>
<li>Social marketing and its transformative potential</li>
<li>The intricacies of pricing strategies</li>
</ul>
Each lesson is enriched with real-world examples and illustrations, providing practical insights and making abstract concepts tangible.
This book is an invaluable resource for undergraduate and postgraduate students in Marketing, Management, and Business, as well as practitioners seeking a contemporary update on marketing concepts. By offering a modular, concept-based approach, this book invites you to explore marketing's role and significance in today's dynamic marketspace, encouraging critical reflection and independent thinking. Whether you're a student or a professional, this book provides the tools to deepen your understanding of marketing and its impact on the world around us.
Emílio Távora Vilar is a Full Professor at the University of Lisbon with more than 30 years of experience teaching design, marketing, and management-related courses to both undergraduate and postgraduate students in Design and Art. He holds a degree in Communication Design, an MBA in Design Management, and a PhD in Management specialising in Marketing. Over the years, Emílio Vilar has coordinated the undergraduate and master's programmes in Communication Design and has led or contributed to their ongoing reformulation. He has also served as Vice Dean and President of the Pedagogical Council. Alongside his academic roles, he is the author of five books and has published over 50 research papers.

A Practical Guide to Key Concepts

Ten and a Half Lessons in Marketing

How to Build Teams Worth Believing In

Relentless Positivity

Project Stakeholder Engagement provides concepts and frameworks that can help the reader gain insights into a project's stakeholders, and how to engage them. It also gives suggestions for how to identify and understand stakeholders, and how to create an engagement plan with communication and other activities.Readers will gain essential skills to drive project success by learning to systematically analyse stakeholders and develop targeted engagement strategies. The book delivers these benefits through research-based frameworks illustrated with real-world examples, mini-cases highlighting key concepts, and comprehensive case studies bridging theory and practice. Written primarily for undergraduate and postgraduate students in project management and business administration, this book is equally valuable for practising project managers, consultants, and executives seeking to enhance their stakeholder engagement skills. It's particularly relevant for courses in project management, project stakeholder engagement, and value creation.Supporting materials include PowerPoint slides summarizing key frameworks and an instructor's manual with teaching notes for case studies, facilitating effective classroom discussion and application of the book's principles.

Analysis, Involvement, and Communication

Project Stakeholder Engagement

Political Design is the unseen framework that exists at the intersection of Individual Values, Team Dynamics, and Industry Culture. It's where ideas, collective perspectives, and industry structures dictate the evolution of technology, business, and daily life.

Individual Values, Team Dynamics, Industry Culture

Political Design

This book examines climate change and the need for advertising creatives to think and create strategically in order to educate about the human role in climate adaptation.&nbsp;As more brands and organizations feel the economic and cultural effects of climate realities, there is an urgent need for the advertising industry to offer smarter, creative approaches to messaging about this phenomenon. Creatives must use their ability to translate complex issues into messages that resonate with multiple audiences while&nbsp;bridge the gap between consumers and climate understanding. The author argues that brands and corporations have a social responsibilty to provide this value, thereby fighting misinformation and emboldening citizens to work toward adaptive behaviors with understanding of basic climate science. Through the themes of complexity, creativity, and courage, this book synthesizes theory on audience engagement and discusses how to frame the climate issue effectively.

A Creative's Guide to Making Compelling Advertising and Brand Messages in Complicated Times

Brave Work in the Age of Climate Change

THE NUMBER ONE INTERNATIONAL BESTSELLERA FINALIST FOR THE NATIONAL BOOK CRITICS CIRCLE AWARDS 2025'The best memoir you will read all year' NICK HORNBY'A triumphant meditation on loss, literature and the unspoken'GUARDIAN'Curious and idiosyncratic and enjoyable'ZADIE SMITH'Darkly moving and heart-wrenchingly funny'MARIE CLAIREThe internationally bestselling author of Women Talking and All My Puny Sorrows, Miriam Toews, returns with a singular memoir celebrating disobedient memory, wit, writing and life.'Why do you write?' the organiser of a literary event in Mexico City asks Miriam Toews. Each attempted answer from Toews - all of them unsatisfactory to the organiser - surfaces new layers of grief, guilt and futility connected to her sister's suicide. She has been keeping up, she realises, a decades-old internal correspondence, filling a silence she barely understands. And we, her readers, come to see that the question is as impossible to answer as deciding whether to live life as a comedy or a tragedy.A book of the year in the Guardian, New Yorker, TIME, Washington Post, New Statesman, NPR,Irish Times and LitHub.'Toews knows exactly how to extract hilarity from horrifying events' THE TIMES'Memoir perfection ... I adored it'CARIAD LLOYD, author of You Are Not Alone'I can't get enough of Miriam's Toews' writing'NINA STIBBE, author of Went to London, Took the Dog'Beautiful, hilarious, devastating' PAULA HAWKINS, author of The Blue Hour'Brilliant ... it broke my heart in the best of ways' SHARLENE TEO, author of Ponti'A grief memoir in the vein of Joan Didion's Blue Nights'NEW YORK TIMESA Truce That Is Not Peacewas a #1 bestseller in Canada in w/c 06/09/2025

A Truce That Is Not Peace

In collaboration with JVL Media -- A captivating exploration of why many high-performing Black business leaders attribute their transformational leadership qualities to their experiences growing up in the Black Church and how we can foster these skills in younger generations despite waning church attendance.The Black church in the U.S. has long been a “one-stop shop” for developing Black leaders, teaching them many of the qualities required to lead effectively in today’s ultra-competitive, digital, and swiftly transforming corporate world. Many high-performing Black leaders benefited from their experiences growing up in this cultural institution steeped in rich history.Merging cultural study with applied neuroscience and tenets of positive psychology, L. Michelle Smith dissect how these qualities are demonstrated by leaders across industries, from resiliency to their sense of undeniable purpose, their ability to build community and collaborative environments, the delivery and language of their speaking style to their unique leadership flair. She reveals how this historic institution has served as a timeless wellspring of leadership development, empowerment, and cultural preservation and ultimately, is Black leaders’ “secret sauce.”Call &amp; Response also explores whether the Black Church will be able to continue to ingrain these skills in future generations. Smith examines how cultural shifts have resulted in a decline in church attendance, how online attendance has risen since the Covid pandemic, and finally, how Black leaders may—or may not—be passing these traditions down to their children.

10 Leadership Lessons from the Black Church

Call and Response

With the first edition of Breaking Bad News, Jeff Hahn created an essential guide for surviving the first crucial hours of a reputation crisis. He synthesized thirty years of crisis communication experience into one model, helping brands navigate uncharted territory with tools proven to work whenever unexpected situations, malicious events, or head-scratching screw-ups threaten a reputation. Now, in this second edition of Breaking Bad News, Jeff has added a dozen new case studies from a variety of industries that include the energy and electric sector, food and beverage space, and the airlines. The models Jeff presents are adaptable. His examples, immediately applicable. When the spaghetti hits the fan, Breaking Bad News is the ultimate rapid response resource for crisis communication leaders.

Essential Tools for Crisis Communication

Breaking Bad News

Uncover the psychological shortcuts that shape every decision you make - and learn how to use them in business. Voted #1 in the BBH World Cup of Advertising Books Winner of the Sales and Marketing Category at the Business Book Awards Before you can influence decisions, you need to understand what drives them. The Choice Factory is an essential read for anyone who wants to learn. By observing a typical day of decision-making, from trivial food choices to significant work-place moves, behavioural science expert Richard Shotton investigates how our behaviour is shaped by psychological shortcuts. With a clear focus on the marketing potential of knowing what makes us tick, he draws on evidence from academia, real-life ad campaigns and his own original research. Entertaining and highly accessible, The Choice Factory is made up of 25 short chapters, each addressing a cognitive bias and outlining simple ways to apply it to your own marketing challenges. Shotton interviews some of the smartest and most influential thinkers in advertising, including Rory Sutherland, Lucy Jameson and Mark Earls. Covering everything from priming to the pratfall effect, charm pricing to the curse of knowledge, with The Choice Factory as your guide it has never been easier to apply the science of behavioural economics to marketing. 'Actionable, memorable and powerful' - Seth Godin, bestselling author of This is Marketing Now part of the Harriman House Essentials Collection, a series showcasing the very best of business and finance books.

Harriman House Essentials

The Choice Factory

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