Customer Service Training
De:
Kamin MaxineThe Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each
avril 2006, env. 224 pages, Anglais
Taylor and Francis
978-0-7506-6363-2
Taylor and Francis
978-0-7506-6363-2

