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Customer Service Training

The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each

April 2006, ca. 224 Seiten, Englisch
Taylor and Francis
978-0-7506-6363-2

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