Come, Stay, Learn, Play

<p><span>Come, Stay, Learn, Play: A Guide to Making the Museum Experience </span><span>is a practical guide for those on the front-line of museums, as well as leadership, on creating memorable moments through extraordinary interactions. Through interviews with experience staff and research on successful for-profit models, Andrea Gallagher Nalls presents a workable manual on how to find, train, and keep effective curators of experience that will shape earned income success at your museum and form a culture of service to both the visitors, and one another.</span></p> <p></p> <p><span>Cultural organizations are entering what might be their most challenging era yet. In this post-pandemic, new-normal time, museums are forced to rethink archetypal visitor services and guest experience roles and this book offers ways to emerge stronger than ever before.</span></p> <p></p> <p></p> <p><span>This offering from the American Alliance of Museums is a comprehensive resource for your museum’s frontline. Topics include:</span></p> <ul> <li><span>Hiring and Training</span></li> <li><span>Enhancing Visitor to Museum Staff Communication</span></li> <li><span>Improving Institution-wide Interdepartmental Communication</span></li> </ul> <ul> <li><span>Growing a Culture of Service</span></li> </ul> <ul> <li><span>Frontline DEAI Initiative Activation</span></li> <li><span>Customer Service Best Practices</span></li> </ul> <ul> <li><span>Guest Point-of-View</span></li> </ul> <ul> <li><span>Museum Visitor to Member Conversion</span></li> </ul> <ul> <li><span>Digital Experience Delivery</span></li> </ul> <ul> <li><span>Content Connection and Visitor Engagement</span></li> </ul> <ul> <li><span>The Post-COVID Experience</span></li> </ul> <p></p> <p><span>Features include:</span></p> <p></p> <ul> <li><span>Ways a museum visit can be enhanced through the research and application of various for-profit models of guest experience</span></li> <li><span>Highlights, experiences and case studies from current museum practitioners</span></li> </ul> <ul> <li><span>New and updated experience resources for museum staff </span></li> </ul> <ul> <li><span>The Making the Museum Experience Questionnaire</span></li> </ul> <p><span>Museum experience professionals have the incredible opportunity to serve visitors and present a place where they feel welcome, safe and inspired. Our institutions are more than just a place of learning, and greater than a repository of things. They are also community gathering places, and a place to belong.</span><span>This book offers real-life stories and tested step-by-step strategies to spark ideas on how to secure visitor affection at one’s own museum. </span></p> <p></p> <p></p>