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S. Phung's D: Achieving Excellence

Achieving Excellence

David S Phung's Guide to Leadership and Innovation

Social Network Mechanisms

Both scholars and decision-makers recognize that the functioning of an organization is the result of a complex interplay between purposively designed elements, such as structures and processes, and emergent elements, like the informal networks of relationships that connect individuals and groups. Despite this widely shared awareness, scientific knowledge on this relationship and its translation into coherent models and principles of organizational design remain fragmented and unstructured. This book adopts a network perspective that conceptualizes organizational structure as a landscape of interconnected networks composed of actors' interactions and relationships. Some of these networks are intentionally designed, grounded in formal structures, processes, and workflows. Others emerge informally, shaped by instrumental and expressive social ties. Together, they constitute the relational infrastructure through which actors coordinate and access key resources, including information, knowledge, and social or political support. Drawing on empirical studies conducted across diverse organizational contexts, the book develops a unified theory and methodology for interpreting and understanding the complex relationship between formal organizational structures and informal social networks, how they shape one another, evolve together, and jointly influence organizational outcomes

Formal and Informal Networks in Organizations

A Practical Playbook Every HR Professional Needs on Their Desk

Workplace challenges are inevitable - but being unprepared doesn't have to be.

Written by a seasoned labor and employment law practitioner, this book delivers clear, practical, and immediately actionable guidance for today's Human Resources professionals. Drawing on real-world experience, it cuts through legal jargon to focus on what HR leaders actually need to know to manage risk, solve problems, and support their organizations effectively.

While every employment issue comes with its own facts and nuances, the reality is that many HR challenges are recurring, predictable, and solvable. This book identifies those common issues and provides proven strategies to address them with confidence - before they escalate into costly disputes.
Whether you're navigating employee relations, compliance concerns, or day-to-day workplace decision-making, this book empowers HR professionals to:

· Anticipate and manage recurring employment challenges
· Make informed, practical decisions
· Add measurable value to their organizations
· Grow professionally and lead with confidence

Concise, insightful, and grounded in experience, this is an essential guide for HR professionals who want to stay ahead in a constantly evolving workplace.
2. Update the About the Author section to include the attached headshot and the following text:

D. Albert ("Bert") Brannen is a former Managing Partner in the Atlanta office of Fisher Phillips and a nationally recognized labor and employment law advisor to employers. With decades of hands-on experience, Bert works closely with HR professionals to help them navigate compliance challenges, prevent workplace disputes, and confidently manage employee relations issues before they escalate. Known for his practical, business-minded approach, he focuses on clear guidance that HR leaders can apply in real-world situations.
A frequent speaker and author on workplace law, Bert has written extensively on labor and employment topics and regularly presents to HR and business audiences. He is a Fellow of the College of Labor and Employment Lawyers and has been widely recognized for his leadership and mentorship in the field. His work is grounded in one goal: equipping HR professionals with the tools, insight, and confidence they need to support their organizations and succeed in an ever-changing workplace.

Practical Tips for Human Resources Professionals

Companies have never invested more in transformation--or wasted more on failed attempts. Finally, there's a science-based, practical guide to making change stick.Market volatility. AI. Regulatory uncertainty. Geopolitical risk. Leaders know they must adapt faster than ever--yet most transformation programs still fail to deliver their expected outcomes, exhausting employees and eroding market confidence. And the failure rate hasn't budged in decades, with enormous costs to companies, shareholders, and the broader economy.But some companies do succeed. In How Change Really Works, Boston Consulting Group experts Julia Dhar, Kristy R. Ellmer, and Philip Jameson show that these successes aren't random--they're connected by a common set of principles and practices. Interweaving rich examples, decades of research in behavioral science, interviews with executives and employees, and their own experience leading change, Dhar, Ellmer, and Jameson offer seven principles that form the core of a truly human-centered approach to successful organizational change. Admonitions such as "Get true agreement, not false alignment"; "Give people agency, not just involvement"; and "Expect take up to be earned, not automatic" are some of the principles that offer a fresh look at what it takes to really change an organization.The second part of the book moves into execution mode, providing a five-phase guide informed by science and packed with tips, checklists, and hacks. This guide will help your transformation beat the odds and succeed.Change doesn't fail because people resist; it fails because leaders misunderstand how people really change. Whether you're launching a new change program or stuck in a stalled one, How Change Really Works is your essential resource.

Seven Science-Based Principles for Transforming Your Organization

How Change Really Works

A practical, research-based guide to maximizing the most overlooked driver of lasting success and fulfillment--your values.What if one simple shift could make you feel as satisfied as getting an $84,000 raise? Research shows that really understanding your core values--and living by them--can deliver just that. Yet most of us struggle with this. We go about our work and our lives with only a vague sense of the values that underpin everything we do.In What Do You Really Stand For? Columbia Business School professor Paul Ingram reveals that values are far more than a moral compass--they're a source of advantage that can boost your performance, your leadership effectiveness, and your well-being.Drawing on decades of research and the frameworks he's used with students and executives, Ingram presents a set of exercises and tools to help you articulate your values, integrate them into your work and life, build stronger relationships, and achieve better outcomes in all that you do.Whether you're navigating a career decision or managing conflict, leading a team or an entire organization, or simply trying to live with greater purpose, What Do You Really Stand For? offers a powerful guide to taking more intentional control of your life and career--and leading yourself and others with more clarity, confidence, and purpose.

The One Question That Will Transform Your Work and Life

What Do You Really Stand For?

Security, Audit and Leadership Series

Organizational Resilience &amp; Artificial Intelligence is your essential companion for steering any enterprise through today's turbulent landscape. Drawing from real-world crises-including global supply chain shocks, natural disasters, and cyber threats-this book demystifies organizational resilience and arms you with proven frameworks, tools, and strategies needed to thrive when adversity strikes.Discover why resilience goes far beyond risk management, introducing a holistic approach that integrates proactive planning, adaptive leadership, robust communication, and a culture of learning and innovation. Through vivid case studies-such as manufacturers recovering after floods and companies maintaining operations in a pandemic-you'll see the pivotal role business resilience plays not only in sustaining critical services, but also in supporting communities and sustaining long-term stakeholder trust.Inside, you'll learn to:<ul> <li> Identify and assess vulnerabilities across operations, supply chains, and technologies</li> <li> Strengthen situational awareness to anticipate and manage emerging risks</li> <li>Develop business continuity plans and adaptive processes that ensure readiness for both foreseeable and "black swan" events</li> <li>Foster cross-functional collaboration and stakeholder engagement</li> <li> Build a culture of agility, innovation, and continuous improvement</li> <li> Measure, test, and enhance resilience with actionable checklists and guidelines</li> </ul>Whether you're a top executive, Risk or BC professional, or an emerging leader, this guide offers a practical, research-backed roadmap to embedding resilience into every layer of your organization. The future belongs to those who are prepared-start building your organization's resilience today, and ensure you can not only weather disruption, but emerge stronger than ever before.

A Practical Framework for Crisis Leadership, Adaptability & Sustainable Performance

Organizational Resilience & Artificial Intelligence

Routledge Studies in Central and Eastern European Business and Economics

Leadership, Management, and Organizational Culture explores how leadership styles shape organizational culture in one of the world's most dynamic and competitive sectors. This cutting-edge research monograph provides a deep dive into the interplay between leadership and culture, offering a framework to understand how effective management can foster innovation, adaptability, and holistic customer engagement. It examines organizational culture through multiple lenses-economic, psychological, social, and symbolic-emphasizing the critical role of leadership in meeting the evolving needs of employees, customers, and stakeholders. Drawing on theoretical insights and empirical research, the authors highlight how leadership styles impact organizational success by influencing employee behavior, shaping workplace dynamics, and building resilience to industry challenges. Focusing on the insurance sector, this volume presents unique findings on the relationship between leadership styles and organizational culture in a rapidly transforming market. With actionable recommendations for managers, it addresses pressing questions about adapting leadership approaches to drive cultural change, boost employee engagement, and enhance stakeholder relationships. Rich with practical insights and academic rigor, this book is an invaluable resource for researchers and scholars, industry professionals, and leaders seeking to navigate the complexities of modern management while fostering sustainable organizational growth.

The Insurance Industry

Leadership, Management and Organizational Culture

1914-1920

Scientific Management after Taylor

Managing Aviation Operations

Airports are dynamic infrastructure assets and organisations, which are subject to constant change as a result of increasing traffic, ownership changes, environmental, economic, safety and technological changes. Customers (airlines, passengers and freight organisations) and stakeholders (government, community) also put pressure on airports to change.This book examines the pressures to change faced by airports of different sizes, from small community airports to intercontinental mega-hubs, and will help readers to understand and anticipate the changes which will happen at airports with which they are involved. The objective of this book is to look at the broad value chain of airports and the roles of the various players within the value chain, examining how airports can manage their staff, stakeholders and customers, the ways in which governance and staffing models can be evolved to cope with the emerging challenges faced by the industry, and risks faced by airports, together with mitigation approaches. Each chapter ends with a series of questions which can be applied when considering a specific airport. The key target users of those questions are board members and investors, who need to grill management to ensure that they fully understand and appreciate the airport under consideration, but the questions will also be useful prompts for any reader of the book.This book has, therefore, been written for the person who is starting to work in or for the airport industry - as an airport employee, a board member, a regulator, a supplier of equipment or services to airports, an investor in airports, anyone engaged in non-aviation work such as airport retail or property development, or an airline staff member who has to deal with airports as a user.

Investing in, Operating and Growing the Business

Airport Management

How the Apple Store changed shopping forever - one customer at a time.In The Apple Store: A Retail Story, visionary retailer Ron Johnson reveals the untold story of how he and Steve Jobs created the Apple store. From the first store's opening to a global empire of over 500 locations, Johnson shares a behind-the-scenes look at iconic moments, including the opening of their first UK store on Regent Street and the restoration of the ancient Covent Garden store.Part business memoir, part insider account, the book uncovers Johnson's philosophy - 'Good Things Happen When People Come to the Store,' 'You Can't Automate Service' - and offers timeless lessons on leadership, innovation and customer experience. Filled with personal stories, hard-won wisdom and reflections on working with Steve Jobs, this is an inspiring read offering insights that readers can apply in their own work and lives.Co-written with Zander Nethercutt, this is the definitive account of how Apple's 'houses of worship' became a retail phenomenon that forever changed how we shop.

A Retail Story

Shop Different

The definitive resource for any business person who wants to improve their leadership skills.

How to Get Yourself, Your Team and Your Organisation Further Than You Ever Thought Possible

The Book of Leadership (Revised Edition)

From the long-tenured head of an institution legendary for its culture of success, a candid memoir of global leadership in an age of extreme turbulence When Lloyd Blankfein was attacked as a Wall Street fat cat, he had to smile, thinking of his precarious childhood in the notorious public housing projects of East New York, Brooklyn, and attending a high school so chaotic he didn’t feel safe leaving class to go to the bathroom in his time there. Harvard University was a total moonshot, and his outsider status never wore off, there or at Harvard Law. When he struck people as street-y, it wasn’t Wall Street they were thinking of. But if the chip never quite left Blankfein's shoulder, neither did a wry, resilient spirit and a lucid, democratic intelligence that saw through airs and found talent and ideas in unlikely places. Streetwise is a delightfully honest, sharp and often very funny reckoning with the author’s education—in finance, human nature, and the workings of the world. It abounds with lessons about leading teams of brilliant, aggressive, competitive people and harmonizing them around shared goals; changing when times are hard and when they’re good; managing risk; and knowing a crisis is at hand before it swamps you so you can guide your team to the further shore. Blankfein is famed for his calm hand on Goldman Sachs’s tiller during the global financial crisis, and that story is told in full here, among many other decisive episodes. Suffusing Streetwise is the author’s deep and abiding respect for the partnership culture of Goldman Sachs. We follow the never-ending work to protect and preserve that culture through all sorts of tumult—the challenge behind every other challenge. He is open about when he and the firm got it wrong, which was often enough, but the creative, risk-taking spirit was never snuffed—even as the fail-safes put in place to protect the firm and its clients held when they were needed the most. A powerful blueprint for the wise stewardship of a cause that is larger than yourself, Streetwise will inspire and inform readers throughout the global business community and beyond.

Getting to and Through Goldman Sachs

Streetwise

Navigate the weird, chaotic world of modern work, no matter your position While there's no shortage of advice on being amazing or avoiding burnout, what if you simply want to get things done in a workplace that feels increasingly impossible? Effective is here to help you get your job done well without losing your mind. Drawing from up-to-date research and provocative interviews with employees across industries and levels, renowned people consultant Melissa Swift offers a positive, well-illuminated path through the dark forest of destabilizing workplace changes. Effective provides readers with: <ul> <li>Strategies to triumph amid four trends making work tough today: work intensification, emotional inflection, hyper-transparency, and sheer chaos</li> <li>Practical, research-backed approaches to improve their daily work life, from entry-level employees to CEOs</li> <li>Tips for maintaining competence in a working world seemingly designed to make you feel incompetent</li> <li>Insights on how to make sure your personal sources of effectiveness don't get disrupted by technological change</li> <li>Lessons to be learned from jobs where you simply cannot screw up, such as firefighters and air traffic controllers, and how to apply them to a corporate environment</li> </ul> Effective delivers useful content for every level of seniority, teaching readers a new paradigm-shifting approach to thrive in the modern world of work.

How to Do Great Work in a Fast-Changing World

Effective

Achieving Excellence

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