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Stephan Plath

Entwicklung eines Customer Relationship Management-Systems für den Hausvertrieb

Seminar paper from the year 2018 in the subject Business economics - Business Management, Corporate Governance, grade: A, University of Balochistan (Institute of Biochemistry), course: Biotech, language: English, abstract: This study focuses on the effect of inclusion and diversity practices on organisational output and efficiency. The change of the demographics of the workforce by globalization, fluctuations in the economy, and pressure for competitiveness, organizations are management globally paying importance to diversity as a critical business need. This paper looks into the issue of the working teams in organisations cross section by; attitude, language and skill in relation to their contribution to their organisations’ productivity. It emphasises that these differences have to be effectively managed in order to promote sharing of knowledge to increase productivity through social interaction. Research on DMP has shown mixed effectiveness that has been stated here, this shows the importance of the organization to accept and manage diversity fully to realize the benefits of diversity. The study also responds to a belief that absence of diversity must reduce organizational performance standards. But, it underscores the importance of that timely, strategically driven focus on, and dedication to, the participation of diversity in improving employee morale, their attendance, and performance, among other benefits that organizations can get. Based on the study it goes further to being evident that wherever minority and diversity are embraced as a policy at the workplace, the magnitude of innovation, effectiveness of decisions made, and performance of business organization is always higher. However, the study also acknowledges the various difficulties of achieving the optimisation of applicants from diverse backgrounds, demanding that managers build a separate strategy for attracting and encouraging the best employees and at the same time, maintain competitive edge.

Afshan Yasir

Organizational Management

Impact Of Diversity and Inclusion Management Have on the Productivity of an Organization

Akademische Arbeit aus dem Jahr 2024 im Fachbereich BWL - Unternehmensführung, Management, Organisation, , Sprache: Deutsch, Abstract: The primary aim of this study is to investigate how “Quality Management Systems” (QMSs) support an organization to manage cultural issues and challenges of its implementation.

A quality management system (QMS) describes a formalized system that documents, procedures and responsibilities for attaining quality regulations and objectives. A QMS aids in coordinating and directing a company's activities to meet the client and regulatory requirements as well as enhance its efficiency on a constant basis. Generally, quality management systems are aligned with a company's purpose and strategic direction. Such systems are usually repeatable and assessable and depend on incessant improvement. By applying a quality management system, companies can detect and tackle problems earlier in the production procedure, decreasing the possible defects and the need for rework or scrapping of products. As a result, it decreases the "Cost of Poor Quality" (COPQ) linked to scrap, rework as well as returns. A QMS improves communication and collaboration among employees by providing a shared understanding of the company's processes, policies, and procedures. By applying a quality management system, a business can detect and get rid of inefficiencies in their procedures, decrease waste, enhance supplier quality by making it easy to rate and communicate with suppliers as well as streamline their operations and ease change management in the organization. These systems also offer a structured way of managing risk, which can aid the company in detecting prospective operational risks and reducing their effect on the organization. As a result, it enhances workflow efficiency.  Furthermore, companies have today considered the application of quality management systems to enhance communication and collaboration among workers by offering a shared comprehension of the organization’s procedures, and regulations ensuring that all workers are on the same page (Saragih et al., 2020). This shared comprehension can assist in getting rid of confusion, decrease flaws, and enhance the general quality of the organization’s production. In the twenty-first century, the quality management system seemed to join with sustainability and transparency initiatives, as both investor and client gratification and supposed quality are progressively connected to these aspects. This research majorly focuses on assessing the advantages and challenges that come with implementing a quality management system.

Nicholas Odwar

Implementing a Quality Management System-Investigation

&lt;p&gt;In the context of socially responsible business, hybrid working, demographic changes to the workforce and the renewed focus on employee well-being, the concept of the leader as servant has only continued in prominence. Indeed, servant leadership may be the answer to the demand for more ethical, people-centred leadership where working from humility with a focus on contribution are key elements.&lt;/p&gt;

&lt;p&gt;This second edition of the seminal text in the field provides a completely up-to-date overview of current thinking and empirical research on the determinants, underlying processes, and consequences of servant leadership. Updated throughout to reflect the current context, it includes new chapters covering the gender perspective on servant leadership, inner development goals, the servant-follower, and how to study servant leadership. A definitive resource for anyone studying or practicing servant leadership, this book provides a foundational approach that is rooted between theory and practice and takes a global approach to the topic.&lt;/p&gt;


Dirk van Dierendonck

Kathleen Patterson

Developments in Theory and Research

Servant Leadership

Studienarbeit aus dem Jahr 2024 im Fachbereich VWL - Internationale Wirtschaftsbeziehungen, Note: 1,0, SRH Hochschule Riedlingen (Betriebswirtschaftliche Fakultät), Veranstaltung: Internationales Management, Sprache: Deutsch, Abstract: Diese Hausarbeit zielt darauf ab, durch eine Fallstudie am Beispiel der fiktiven Ying Yang Lt. das Verständnis von interkulturellem Management zu vertiefen. Die Ausarbeitung umfasst eine theoretische Einführung in das interkulturelle Management, die Herausforderungen der kulturellen Integration nach einer Fusion und die Entwicklung einer Strategie zur Förderung des interkulturellen Verständnisses. Die Evaluation soll aufzeigen, wie effektive interkulturelle Strategien die Unternehmensleistung verbessern können.

Ausarbeitung eines fiktiven Unternehmens

Interkulturelles Management als internationaler Tragpfeiler

Essay aus dem Jahr 2022 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 3, Fachhochschule des bfi Wien GmbH, Sprache: Deutsch, Abstract: Der Essay beschäftigt sich mit zwei unterschiedlichen Change Management Konzepten, die näher erläutert werden. Es handelt sich um den radikalen und den inkrementalen Wandel, die nicht gleichgesetzt werden sollen. Dazu werden drei Aufsätze beschrieben: Im ersten Aufsatz werden die Konzepte vom radikalen und inkrementalen Wandel definiert und dazu wird noch die Frage beantwortet, warum der Ansatz vom inkrementalen Wandel jenen vom radikalen Wandel eindeutig überlegen sei. Im zweiten Aufsatz wird erläutert, warum der radikale Wandel für Unternehmen wichtiger ist als der inkrementale Wandel. Im letzten Aufsatz wird die Entscheidung getroffen, welche Position nach Analyse der aufgeführten Gründe als angemessen erachtet wird.Im globalen Wandel müssen sich Organisationen ständig verändern. Anpassung an globale Trends und Marktentwicklungen ist ein wesentlicher Faktor für die nachhaltig erfolgreiche Entwicklung des Unternehmens. Um diese Veränderungen erfolgreich zu gestalten, ist es notwendig, eine zielgerichtete Steuerung und Koordination der Aktivitäten aller Geschäftsbereiche zu gewährleisten. Angefangen von der Strategie und Struktur eines Unternehmens bis hin zu der Unternehmenskultur, Beziehungen und Führung im Unternehmen. Die Steuerung, Planung und Umsetzung dieses Veränderungsprozesses unterliegen dem Change-Management.

Alexandra Dragos

Radikaler vs. inkrementaler Wandel. Welches Change Management Konzept ist zu bevorzugen?

Unlock your potential with Michel F. Bolle's Raise Your Standards: Design Your Life for Unstoppable success —a deeply personal and transformative guide drawn from decades of experience across the roles of volleyball player, coach, business leader, military officer, and family man. In this inspiring book, you'll discover how to elevate every aspect of your life by embracing the power of higher standards. Packed with personal stories, practical advice, and a dash of humor, this book offers a blueprint for success that you can start applying today. Whether you're aiming to excel in your career, deepen your relationships, or simply become the best version of yourself, this book will show you how to turn your aspirations into reality. Join me on this journey, and let's raise our standards together—because you never know just how extraordinary you can be until you try.&#13;
Each chapter provides 3 quick wins that you can apply immediately.

Michel F. Bolle

Design Your Life for Unstoppable Success

RAISE YOUR STANDARDS

Masterarbeit aus dem Jahr 2024 im Fachbereich BWL - Customer-Relationship-Management, CRM, University of South Africa, Sprache: Deutsch, Abstract: Despite the importance placed on total quality management as a key to success of an organisation, there is still a significant lack of consensus on the extent of its influence on the customer service satisfaction, especially in a public sector. This gap in literature prompted this research project. This study attempts to address such gap, by determining and analysing how, and the extent to which implementation of total quality management influence customer service satisfaction. The three dimensions of total quality management investigated in this study are continuous improvement, leadership, and information dissemination. These dimensions are selected purposively for this research project from the 8 principles of total quality managements proposed by the ISO 9000 version 2000. The study aims at reporting the implementation of total quality management levels of the uThungulu municipality and the customer service satisfaction levels of uThungulu’s customers. Furthermore, the study also aimed to make recommendations to the uThungulu management on how to improve implementation of total quality management in order to strengthen their service delivery and achieve high customer satisfaction.

Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction

&lt;p&gt;This book aims to provide a complete compendium of Chinese Marketing and Management Scales, making it an invaluable resource for business researchers, practitioners, and scholars. Its purpose is to facilitate the measurement and evaluation of various constructs and variables within marketing and management, specifically designed for the Chinese context.&lt;/p&gt;

&lt;p&gt;This book will be highly valuable for marketing researchers and practitioners working in the Chinese market. Our book's contributions to marketing research demonstrate our commitment to academic excellence and our desire to advance knowledge in this crucial field.&lt;/p&gt;

&lt;p&gt;The book's structure is as follows: Chapter One serves as an introduction, giving an overview of the book's content, scope, and organization. Chapter Two covers the Scale Development Procedure. Chapter Three focuses on Chinese Culture-related Scales. Chapter Four presents General Marketing Scales Developed in the Chinese Context. Chapter Five showcases Exemplary Papers for Some Selected Scales, and Chapter Six provides a summary of the book.&lt;/p&gt;


Oliver H. M. Yau

Bernard Lee

Chinese Marketing and Management Scales

The author draws on his experience and expertise as a Senior Global Executive, CIO, Strategist, Scientist, and Inventor, to provide an in-depth look at the 'learning layer' a new business phenomenon that merges people and systems into a whole new operation and how it will transform the performance of any organization.

S. Flinn

Building the Next Level of Intellect in Your Organization

The Learning Layer

&lt;p&gt;Where do your instincts come from and how can you improve them?&lt;/p&gt;&lt;p&gt;Stretched by heavy workloads and facing ever more complex environments, leaders increasingly find themselves running on automatic and relying on their instincts. But depending on instincts is a bit like gambling, and as a result, stress levels, mistakes and failure rates are all on the up. &lt;/p&gt;&lt;p&gt;In this ground-breaking book, leadership experts Nik Kinley and&amp;nbsp;Shlomo Ben-Hur&amp;nbsp;reveal how our instincts are the products of childhood experience - lessons learnt that have become written into the structure of our brains. Like the source code at the centre of a computer, they underpin almost every aspect of our functioning as leaders. They affect how we interpret and experience things, how we react to events, the environments we choose, the impact we have on people, and even the responses we trigger in others.&lt;/p&gt;&lt;p&gt;Often these instincts and tendencies are hidden beneath professional poise. But under pressure, when we are deprived of time, they come to the fore. This is why leading under pressure can bring out the best and the worst in us. And it is why – ultimately – leadership is a test of the character of our instinctual code.&lt;/p&gt;&lt;p&gt;Based on decades of research, this book shows how we get to be the leaders we are today. It explains the tendencies and inclinations that past experiences can leave us with and the hidden ways in which they can affect who we are as leaders and how we behave. And crucially, it shows how we can make better use of our instincts and even improve them to become better leaders.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;

Nik Kinley

Shlomo Ben-Hur

How your Childhood Made You the Leader You Are, and What You Can Do About It

Re-writing your Leadership Code

&lt;p&gt;This book explores the crucial role of “remembering” the fundamental purpose of firms’ existence especially in today’s context: Meeting individuals’ and societal needs. Through seven chapters, the book shed light on the issue of the integration of new technologies within value propositions, by examining their positive impacts on both individual and societal wellbeing. Beginning with an examination of evolving consumers expectations and the core mission of companies, it proceeds through a rigorous analysis of digital technologies impact on wellbeing. Chapters intricately explore themes such as the adoption of mobile health technologies, the role of AI in shaping positive emotions, and the transformative potential of gamification in cultural heritage experiences. Nonetheless, a qualitative examination of sustainable digital business models offering practical insights into fostering wellbeing through technological innovation is also presented. Ultimately, the book culminates in a holistic discussion on integrating digital technologies to enhance collective wellbeing, offering comprehensive insights and conclusive trajectories for future considerations. The book also offers some Case Studies and specialists’ perspectives exploring real success stories deriving from firms, managers, scholars and practitioners committed to the mission of positively integrating managing new technologies.&lt;/p&gt;

&lt;p&gt;With a preface by Prof. Yogesh Dwivedi, and Prof. Paolo Boccardelli.&lt;/p&gt;


Andrea Sestino

Luigi Nasta

Implications for Business, Consumers, and Societies

The Digital Paradigm Shift for a New Business DNA

Dans les méandres complexes des organisations, les grands leaders sont des phares qui inspirent et guident, orchestrant une symphonie de succès. Dans toute organisation, le rôle des leaders est primordial, car les grands leaders inspirent et guident leurs équipes vers le succès. Ils possèdent un ensemble unique de compétences qui englobent à la fois des capacités de Management et de Leadership. Ce livre illustre l'importance d'avoir de grands leaders dans toute organisation, en soulignant la nécessité de maîtriser à la fois les compétences de Management et de Leadership pour obtenir un impact transformateur.

Guy Vandenberge

Les 7 Merveilles des Grands Leaders

Entwicklung eines Customer Relationship Management-Systems für den ...

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