Über uns

À propos de nous

Open Access

Karriere

Carrière

Aboverträge Kündigen

Résiliation d’abonnement

Vertrag widerrufen

Résiliation de contrat 

Datenschutz

Protection des données

Impressum

Mentions légales

Barrierefreiheit

Accessibilité

Zahlung und Lieferung

Paiement et livraison

Libra

Was ist Libra?

C'est quoi Libra ?

Kostenlos testen

Tester gratuitement

LEXIA

LEXIA Arbeitsrecht

Was ist LEXIA?

C'est quoi LEXIA ?

LEXIA Familienrecht

Zeitschriften

Revues

recht

Pflegerecht

ZBJV

forumpoenale

ZStrR

Anwaltsrevue

Revue de l'avocat

RSAS

FamPra.ch

ASYL

Life Science Recht

BlAR

Sachbuch

Livres spécialisés

LOKI

Semaphor

Fokusthemen

Focus

Thema

Recht studieren

Arbeitsrecht

Droit du travail

Studium

Études

Familienrecht

Droit de la famille

Sozialversicherungsrecht

Droit des assurances sociales

Strafrecht

Droit pénal

Aktienrecht

Droit des sociétés anonymes

Persönlichkeitsrecht

Droit de la personnalité

Publikationen

Publications

Literatur

Digitales Angebot

Bücher

Livres

Buchreihen

Collections

Onlinemodule LEXIA

Modules en ligne LEXIA

recht.ch

Studienliteratur

Littérature pour les études

Swisslex

Dienstleistungen

Services

Dienstleistungen für

Corporate Books

Publishing Lösungen

Aktuelles

Geschäftskunden

Professionnels

Corporate Publishing

Content solutions

Buchhandlungen

Librairies

Veranstaltungen

Événements

Presse

Dozierende

Enseignants

Studierende

Étudiants

Inserierende

Annonceurs

Newsletter

Blog

Autorinnen/Autoren

Auteurs

Unsere Schreibenden

Hilfe

Unsere Autorinnen und Autoren

Liste

Autorenlounge

Espace des auteurs

Bei uns publizieren

Publier chez nous

Open Access Policy

Verlag

Éditions

Themen

Mehr wissen

Mitarbeitende

Collaborateurs

Geschichte

Histoire

Unser Magazin

Notre magazine

Vision und Mission

Vision et mission

Partner

Partenaires

Unternehmenskultur

Culture d'entreprise

Kontakt

Contact

Shop

Schweizer Recht

Ausländisches Recht

Über unseren Shop

Neuerscheinungen

Nouveautés

Sortiment & Suche

Catalogue & Recherche

Vorankündigungen

À paraître

Nach Rechtsgebiet

Par domaine juridique

Kommentare

Commentaires

Gesamtkatalog

Catalogue complet

Fachkatalog Recht

Catalogue de droit

Fleming N: Dealing with Difficult
Customers

Dealing with Difficult Customers

How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

Insights from a Luxury Brand Expert

The Art of Customer Relations

Harriman House Essentials

How To Live An Extraordinary Life

We are running our lives, teams, and organizations as though our resources are unlimited. They are not. Regenerative People names the cost of that assumption and offers a different way to work, lead, and live. Drawing on six decades of combined coaching and consulting experience, Janet M. Harvey and Silvia Tassarotti trace the shift from extraction to regeneration--from optimizing outcomes to evolving with them, from controlling uncertainty to partnering with it, and from isolating to protect what we have to interconnecting with what sustains us. Regenerative People moves through four expanding circles: the personal renewal that makes all of this possible, the leadership practices that build resilient teams, the organizational models that generate long-term value rather than short-term extraction, and the community-level shifts that make regeneration collective rather than individual. Each chapter pairs concepts with reflective questions and practices, inviting readers to slow down and apply what they're learning rather than simply collect more ideas. The authors write as guides, not lecturers, walking alongside readers the way Virgil walked beside Dante, offering models and questions in search of the reader's own answers. For coaches, executives, and anyone who senses that the old operating model is reaching its limits, this book offers both the diagnosis and the practice: a way to notice drift before it costs something irreplaceable and to deliberately choose a more enduring way to lead.

Regenerative People: Why Renewal Is Key to Lasting Leadership

The 5 Laws to Reclaim Your Time, Protect Your Energy and Build a Life That Fits You

Create a Life on Your Terms

A sitting CEO's guide to making safety a strategic leadership advantage In A Walk on the Safe Side: Leading with Science in an Uncertain World, Jennifer F. Scanlon, President and CEO of UL Solutions, a leading global safety science organization, states that "innovation without safety is failure." That's what makes safety a critical leadership responsibility-protecting a company's brands, reputation and financial strength. Scanlon shows how leaders can evaluate and address risks amid increasing complexity and fast-paced developments, across AI, cybersecurity, data privacy, supply chains, industrial and consumer products and more. A Walk on the Safe Side offers an insider's perspective from the helm of UL Solutions, the iconic organization descended from Underwriters Laboratories whose century-long legacy of testing and certification has provided assurance and certification for billions of products in the marketplace. Scanlon addresses how potential risks grow more numerous as leaders drive continuous improvement at a scale and pace that determines competitive advantage, providing a framework for safety-first decision-making. Readers will also discover: <ul> <li>How to elevate safety from an operational concern to a C-suite strategic imperative that builds trust and competitive advantage</li> <li>Practical approaches for leading through uncertainty by grounding organizational decisions in safety science, transparency, and rigorous standards</li> <li>Strategies for managing emerging risks in AI, cybersecurity, data privacy, and environmental protection </li> <li>Personal and professional insights drawn from Scanlon's two-time tenure as a CEO, leading both USG Corporation's international expansion and UL Solutions' successful 2024 IPO on the NYSE</li> <li>A leadership philosophy that treats safety as the currency of assurance, reflecting the highest responsibility organizations owe their stakeholders</li> </ul> A Walk on the Safe Side is written for business leaders, executives, and professionals, providing a roadmap for navigating risk, building trust, and driving growth while maintaining the highest standards of responsibility and transparency.

Leading with Science in an Uncertain World

A Walk on the Safe Side

Tactics for Management and Company Building

Scaling People

The Leader's Playbook for Designing a Life of Impact, Meaning, and Legacy

Pretirement

From the bestselling author of Do Hard Things and Win the Inside Game comes a guide to showing up in the moments that demand your best and shape who you become. We’ve all been there. The nerves, pressure, doubts, and that voice in our head screaming “what if I’m not good enough?” Once we enter the arena, everything changes, and none of us are immune. Even an Olympic champion muttered on the starting line, "What the hell am I doing here?" Yet, we fundamentally misunderstand pressure and how to rise to the occasion. It’s time to redefine what it means to step up and compete. We’ve been sold a one-dimensional picture of the competitor: fearless, ruthless, dominant, the alpha dog. But fear and doubt aren’t a sign of weakness. They’re the price of admission. Drawing on new science and an original survey of over 2,000 high performers across sport, business, and the arts, Magness shows us that the best aren't defined by fearlessness or fire. They're defined by range: the ability to summon the right state at the right moment. They’re able to be fierce without becoming reckless, focused without becoming rigid, and driven without losing the people beside them. Step Into the Arena is about more than just performing. The arena isn’t just a stadium or a stage. It’s the blank page, the difficult conversation, and every moment when we care deeply, the outcome is uncertain, and failure stings. In a world of curated feeds and sideline critics, the arena is one of the last places of unfiltered truth. It’s where we stop hiding, risk failure for something worthy, and find out what we're made of. It asks something larger of us: What are we striving for? How will we strive? And who will we become in the process? For everyone who has ever known exactly what they were capable of, and watched the moment take it away, it's time to take it back. Step into the arena. It's where you'll find out who you are.

How to Master Pressure, Quiet Your Doubts, and Show Up When It Matters Most

Step into the Arena

Leadership with Goodness at Its Core

'Full of seriously good leadership wisdom - a must read for those who aspire to greatness' Richard Koch, bestselling author of The 80/20 Principle'One of the most stimulating books to read on leadership' Philip Kotler, Professor of International Marketing at the Kellogg School of Management'Loaded with practical, thought-provoking ideas on leadership that can profoundly affect your life' Brian Tracy, bestselling author of How the Best Leaders Lead and Eat That Frog!Have you ever wondered what characteristics are shared by successful business leaders? Have you ever asked yourself what it is that they do differently which makes them and their organisations stand out from the crowd? And what can you learn from them to ensure your own success? If so, The Book of Leadership is for you.Anthony Gell has conducted interviews with some of the most successful CEOs, entrepreneurs and business thinkers in the world, including Sir Terry Leahy, former CEO of Tesco, Richard Reed, founder of innocent drinks, Olaf Swantee, CEO of EE and Daniel Goleman, author of the bestselling Emotional Intelligence.Now for the first time, he is bringing together hours of exclusive interview footage into a single resource for anybody looking to improve their leadership skills.In The Book of Leadership he combines his own experiences as a CEO with those of the leaders he has interviewed to provide insights and advice in three core areas:* Part 1 looks at leaders as individuals and reveals the personal habits and attributes that have laid the foundations for their success. * Part 2 focuses on what it takes to build and motivate a world class team * Part 3 goes beyond team leadership to identify how the habits of effective leadership are carried through on a larger scale in organisations.

How to Lead at Every Level

The Book of Leadership (Revised Edition)

New York Times bestselling author of Rich Bitch and renowned money expert Nicole Lapin makes investing accessible and fun so women can make bank and become Miss Independent.You've worked hard for your money and now it's time for your money to work for you. You will never earn or budget your way into real wealth. Growing your money significantly doesn't require starting with a lot of money. It requires a little bit of knowledge about taking smart risks and as much time as possible to take advantage of the glorious power of compound interest, which Einstein refers to as the eighth wonder of the world.From automating your savings to easy, no-stress investing strategies, Nicole will teach you how to take your financial knowledge and portfolio to the next level and start you on your journey to your ultimate destination: true financial independence.In Miss Independent, you will learn: <ul><li>The freedom that wealth affords you, whether it's the ability to leave a crappy job or significant other, go on the vacation of your dreams or otherwise live life on your own terms. </li><li>The best method for establishing your "number"--the amount of wealth you want to accumulate before you retire--and getting it.</li><li>The meaning of the most common investing terms, like stocks and bonds, (and some more exotic ones like REITs or cryptocurrency) and how to make them work to your advantage.</li><li>The ins and outs of big financial decisions and concepts, like taking out a mortgage, owning investment properties, and buying life insurance.</li></ul>Miss Independent takes the fear out of money management and investing once and for all. Using her own vulnerable stories and her signature conversational style, let Nicole show you all the different ways and paths that you can take to become financially free at last.

New York Times&nbsp;bestselling author of&nbsp;Rich Bitch&nbsp;and renowned money expert Nicole Lapin makes investing accessible and fun so women can make bank and become&nbsp;Miss Independent.You’ve worked hard for your money and now it’s time for your money to work for&nbsp;you. You will never earn or budget your way into real wealth. Growing your money significantly doesn’t require starting with a lot of money. It requires a little bit of knowledge about taking smart risks and as much time as possible to take advantage of the glorious power of compound interest, which Einstein refers to as the eighth wonder of the world.From automating your savings to easy, no-stress investing strategies, Nicole will teach you how to take your financial knowledge and portfolio to the next level and start you on your journey to your ultimate destination: true financial independence.In&nbsp;Miss Independent, you will learn:<ul><li>The freedom that wealth affords you, whether it’s the ability to leave a crappy job or significant other, go on the vacation of your dreams or otherwise live life on your own terms.&nbsp;</li><li>The best method for establishing your “number”—the amount of wealth you want to accumulate before you retire—and getting it.</li><li>The meaning of the most common investing terms, like stocks and bonds, (and some more exotic ones like REITs or cryptocurrency) and how to make them work to your advantage.</li><li>The ins and outs of big financial decisions and concepts, like taking out a mortgage, owning investment properties, and buying life insurance.</li></ul>Miss Independent&nbsp;takes the fear out of money management and investing once and for all. Using her own vulnerable stories and her signature conversational style, let Nicole show you all the different ways and paths that you can take to become financially free at last.

A Simple 12-Step Plan to Start Investing and Grow Your Own Wealth

Miss Independent

When to Take the Long Road in a Shortcut World

ASAP: As SLOW as Possible

Dealing with Difficult Customers

Weitere Titel zum Thema