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Catalogue complet

Grape J: What makes an organization slow
and how to fix it

What makes an organization slow and how to fix it

Neji Isaac

Supplier Relationship Management in an AI enabled Supply Chain

Management for Professionals

A Practical Handbook for the Application of ISO 21001:2025

A Step-by-Step Guide to Implementing Quality Management Systems in Education

Hiring the right candidates with the skills your business needs to succeed both now and in the future is crucial. The only way to achieve this is through a proactive approach to talent sourcing.
Strategic People Sourcing is designed for senior HR professionals responsible for talent acquisition and provides everything needed to realise the benefits of strategic sourcing and transform the candidate experience. It explains why organizations must adopt a collaborative, cross-functional approach to talent acquisition to stay competitive in today's talent market, why a robust talent pipeline is a strategic asset to the business and shows how organizations can shift from a reactive to a proactive hiring approach.
This practical guide provides advice on how to foster collaboration and knowledge sharing between recruitment and sourcing roles as well as providing guidance on how to design an integrated talent team model. There is also essential coverage of leveraging technology to track candidate journeys, automating communication, gain data-driven insights and centralizing information to improve transparency. Packed with real-world examples from companies including IBM, Spotify, and Amazon this is crucial reading for all senior Talent Acquisition and HR practitioners looking to secure the talent their organizations need to succeed.

How to Build a Sustainable Talent Pipeline

Strategic People Sourcing

Bridging the Business-Project Divide is a wonderfully pragmatic book which understands that one of the most natural ways to connect projects and business-as-usual activities is by identifying the needs of both, where these diverge and, most importantly, how to bring them together. Unfortunately, the natural side-effect of two so different perspecti

Bridging the Business-Project Divide is a wonderfully pragmatic book which understands that one of the most natural ways to connect projects and business-as-usual activities is by identifying the needs of both, where these diverge and, most importantly, how to bring them together. Unfortunately, the natural side-effect of two so different perspecti

Techniques for Reconciling Business-as-Usual and Project Cultures

Bridging the Business-Project Divide

Common change management efforts fail! Senior and middle-managers, who attempt to change their organizations, are offered a glut of analysis techniques that only provide short-term solutions. Many of those analysis techniques express that they supply the panacea of business solutions to both companies and organizations. They can't. Short-term solutions will not provide the required processes that tie into the organizational policy, the integrated follow-on processes, and later procedures without connecting management decisions throughout the whole of the enterprise. Unless those independent analysis tools offered affect continuous improvement and become part of the culture, focused on a concerted effort, the resources used are most often wasted as they fail to bring the results intended or needed. Unless companies learn how to customize change and continuous improvement for their industries, and in their individual environments, they are doomed to continually wrestle with their resources in their efforts to engage solutions that are critical to long-term and competitive successes.

Professionalizing Strategic Systems Management for Business and Organization Success-Introducing the Change and Continuous Improvement Management Three-Leg Stool is a viable option to both the training and adoption of a continuous improvement culture in companies and organizations, whether they are civilian, civic-governmental, or military, it is imperative for business operations' sustainment. With little doubt, it will also highlight the importance of the segmented unit's worth within a myriad of business organizations.

The focus of this book is to help senior, and middle-managers overcome training and operational stagnation in their businesses and organizations. Further it provides business college trainers, their deans and their professors, with the tools to help train business students using a broader and more integrated scope by the time they leave academia and enter their respective professions. In this book, business management and continuous improvement systems are explained. Your future awaits!

Introducing the CCIM Three-leg Stool

Professionalizing Strategic Systems Management for Business and Organizational Success

Taking a team from average to incredible isn't about working harder or pushing people more; it's about leading differently. This book offers a hands-on roadmap for leaders who want to elevate performance by improving communication, trust, and accountability across their teams.
The book begins by setting the stage for sustainable high performance, helping leaders understand the mindset shifts required before real change can happen. It then explores the importance of social styles and ego states, giving leaders practical insight into how different personalities think, react, and collaborate. 
From there, the focus moves into the conversations that matter most. Readers learn how to navigate tough conversations, manage their own attitude as a leader, and avoid common interpersonal traps like the Drama Triangle, explored in a guest chapter by Karen Pratt. These chapters provide clear tools for reducing conflict, increasing ownership, and keeping discussions productive.
The second half of the book emphasizes leadership in action. Leaders are taught how to lead like a coach, motivate their team, and create a psychologically safe work environment where people feel confident speaking up and taking risks. Chapters on building trust and effective listening show how small daily behaviors compound into strong, resilient teams.
Finally, the book brings everything together by showing how to foster a proactive team and give feedback that drives growth instead of defensiveness. Each chapter includes actionable tips leaders can apply immediately, making the book a practical field guide rather than a theoretical manual.
Whether leading a corporate team, a startup, or a sports organisation, this book helps leaders create the conditions where people consistently perform at their best.

Ditch Mediocrity Volume 2

Organizations achieve their greatest success when the teams driving their performance work collaboratively and maintain a dynamic relationship with the wider organization. For those involved in developing leadership teams, mastering coaching practices and techniques is essential for unlocking potential and driving sustainable results.
 
Leadership Team Coaching offers a comprehensive framework for team coaching, covering all the essential elements alongside practical tools and techniques for developing international and hybrid teams, executive and non-executive boards and project and account teams across a range of industries. With real-world examples and insights from leading organizations like JP Morgan, 3M and the BBC, it also includes expert guidance on selecting the right team coach, fostering a team-based culture and avoiding common challenges that can hinder team effectiveness.
 
This fully updated fifth edition features new content and frameworks to address today's evolving workplace. It provides fresh insights on coaching hybrid and virtual teams, navigating the transformative impact of AI and embedding inclusive leadership practices into team development. With global perspectives, the latest research and new tools, this edition remains an indispensable resource for team coaches, senior leaders and those studying coaching as part of a degree or professional qualification.

Developing Collective Transformational Leadership

Leadership Team Coaching

Build organizations where employees feel truly safe to learn, contribute, and challenge the status quo. The proven practical guide to psychological safety is now expanded with updated research and powerful new frameworks and tools. Psychological safety—the belief that you can speak up without risk of punishment or humiliation—is crucial for high-performing teams and innovative organizations. This revised and expanded edition of Timothy Clark's groundbreaking framework provides leaders with a research-backed roadmap through four distinct stages that enable individuals to feel safe, valued, and empowered. The four stages build progressively: <ul><li>Inclusion Safety (feeling included and accepted),</li><li>Learner Safety (feeling safe to learn and ask questions),</li><li>Contributor Safety (feeling safe to contribute and participate), and</li><li>Challenger Safety (feeling safe to challenge the status quo and speak truth to power).</li></ul> This new edition adds compelling quantitative evidence from Clark's global database of 1.2 million data points, validating the four-stage model across cultures and demographics. New chapters explore what psychological safety is not, the dangers of “nice” cultures, the relationship between psychological and physical safety, and practical measurement strategies. Leaders will learn to banish fear, create performance-based accountability, and build environments where people thrive beyond expectations.

Build organizations where employees feel truly safe to learn, contribute, and challenge the status quo. The proven practical guide to psychological safety is now expanded with updated research and powerful new frameworks and tools. Psychological safety—the belief that you can speak up without risk of punishment or humiliation—is crucial for high-performing teams and innovative organizations. This revised and expanded edition of Timothy Clark's groundbreaking framework provides leaders with a research-backed roadmap through four distinct stages that enable individuals to feel safe, valued, and empowered. The four stages build progressively: <ul><li>Inclusion Safety (feeling included and accepted),</li><li>Learner Safety (feeling safe to learn and ask questions),</li><li>Contributor Safety (feeling safe to contribute and participate), and</li><li>Challenger Safety (feeling safe to challenge the status quo and speak truth to power).</li></ul> This new edition adds compelling quantitative evidence from Clark's global database of 1.2 million data points, validating the four-stage model across cultures and demographics. New chapters explore what psychological safety is not, the dangers of “nice” cultures, the relationship between psychological and physical safety, and practical measurement strategies. Leaders will learn to banish fear, create performance-based accountability, and build environments where people thrive beyond expectations.

How to Build a High-Performance Culture

The 4 Stages of Psychological Safety, Second Edition

Business performance analysis is central to any business, as it helps to make or mend products, services, and processes. This book provides several blueprints for setting up business performance analytics (BPA) shops, from process layout for performance measures to tracking the underlying metrics of them using website tools such as Google Analytics and Looker Studio.

Delivering satisfying user experiences in the context of overarching business objectives is key to delivering elevated business performance. This book transcends the topic of tracking user behaviors in websites from generic to specific KPI scenario-based tracking using Google Analytics/Google Tag Manager. 

Business Performance Analysis stands out by helping you create fit-for-purpose and coherent performance analysis blueprints by integrating performance measure creation and website analytics of BPA together.

What You Will Learn

Design a Business Performance Analysis function

Analyze performance metrics with website analytics tools

Identify business performance metrics for common product scenarios




Who This Book is For

Senior leaders, product managers, product owners, UX and web analytics professionals

Business performance analysis is central to any business, as it helps to make or mend products, services, and processes. This book provides several blueprints for setting up business performance analytics (BPA) shops, from process layout for performance measures to tracking the underlying metrics of them using website tools such as Google Analytics and Looker Studio.Delivering satisfying user experiences in the context of overarching business objectives is key to delivering elevated business performance. This book transcends the topic of tracking user behaviors in websites from generic to specific KPI scenario-based tracking using Google Analytics/Google Tag Manager. Business Performance Analysis
 stands out by helping you create fit-for-purpose and coherent performance analysis blueprints by integrating performance measure creation and website analytics of BPA together.
 What You Will Learn<ul><li>Design a Business Performance Analysis function</li><li>Analyze performance metrics with website analytics tools</li><li>Identify business performance metrics for common product scenarios</li></ul>Who This Book is ForSenior leaders, product managers, product owners, UX and web analytics professionals

A Design and Implementation Handbook

Path to Stellar Business Performance Analysis

Business Management Essentials from Modern and Buddhist Perspectives presents a holistic approach to management by combining contemporary business functions with Buddhist teachings that have sustained the Buddhist community for over 2,500 years. The book uniquely covers 17 business functions through both modern and Buddhist perspectives, featuring 112 citations from the original Pali canon and 30 verses from the Dhammapada. Unlike other works on business and Buddhism, it specifically draws from the Theravada tradition that originated during Buddha's time, avoiding inaccuracies found in other texts while using illustrative stories to demonstrate how poor management decisions can lead to failures.This distinctive work stands apart from previous books on business and Buddhism by providing in-depth analysis of individual business functions rather than general principles, offering organisations a path to develop management systems based on ethical and moral principles. Each chapter methodically demonstrates how Buddhist practices can enhance business effectiveness, creating mutual benefits for businesses and all stakeholders - including employees, customers, shareholders, suppliers, communities and governments - ultimately promoting organisational systems that contribute positively to humanity while ensuring business survival in today's competitive environment.

Business Management Essentials from Modern and Buddhist Perspectives

This comprehensive textbook explores the fundamental intersection of business principles and analytical methodologies.This essential resource prepares future business leaders to champion statistical literacy in the workplace, transforming organizational culture through evidence-based practices and analytical thinking.

An Introduction to Statistical Analysis in the Business Environment

The Business of Analytics

Connect with talent on a personal level to improve organization-wide performance Written by renowned talent development consultant Amy P. Kelly, Work Is Personal: How Authenticity Drives Performance and Culture&nbsp;dispels the notion that work is separated from employees' personal lives and instead argues that employers must meet employees on a personal level to earn their loyalty and increase their effectiveness and productivity. This book takes a deep dive into important employee considerations in the modern world of work, including benefits, HR, and talent development, providing key insights on the best way to approach the topics that employees care about most. Real-life stories serve as examples of how each facet of work can make or break an employee's relationship to an organization. Practical guidelines are provided to help readers start applying concepts as soon as today. This book includes discussion on: <ul> <li>Talent acquisition and onboarding, performance management, and compensation</li> <li>Reward and recognition and employee development</li> <li>Exit interviews and employee alumni programming</li> </ul> Work Is Personal earns a well-deserved spot on the bookshelves of all forward-thinking managers and business leaders seeking to better connect with employees and improve organization-wide performance through a more personal approach to talent management.

How Authenticity Drives Performance and Culture

Work Is Personal

What makes an organization slow and how to fix it

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