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Grape J: What makes an organization slow
and how to fix it

What makes an organization slow and how to fix it

Organizations achieve their greatest success when the teams driving their performance work collaboratively and maintain a dynamic relationship with the wider organization. For those involved in developing leadership teams, mastering coaching practices and techniques is essential for unlocking potential and driving sustainable results.
 
Leadership Team Coaching offers a comprehensive framework for team coaching, covering all the essential elements alongside practical tools and techniques for developing international and hybrid teams, executive and non-executive boards and project and account teams across a range of industries. With real-world examples and insights from leading organizations like JP Morgan, 3M and the BBC, it also includes expert guidance on selecting the right team coach, fostering a team-based culture and avoiding common challenges that can hinder team effectiveness.
 
This fully updated fifth edition features new content and frameworks to address today's evolving workplace. It provides fresh insights on coaching hybrid and virtual teams, navigating the transformative impact of AI and embedding inclusive leadership practices into team development. With global perspectives, the latest research and new tools, this edition remains an indispensable resource for team coaches, senior leaders and those studying coaching as part of a degree or professional qualification.

Developing Collective Transformational Leadership

Leadership Team Coaching

Creating Success series

Managing people is one of the toughest parts of any job, but it's also the key to lasting success.

How to Manage People is your essential guide to leading teams with confidence, motivation and trust. Learn how to communicate clearly, delegate effectively and build engagement that drives performance. You'll discover how to handle conflict, reward success and bring out the best in every individual, wherever they work.

Written by bestselling author and management expert Michael Armstrong, this updated edition is packed with practical exercises, templates and proven techniques to help you become a more capable, confident and inspiring manager.

Fast, Effective Management Skills that Really Get Results

How to Manage People

Guide to create unlimited value in any organization, supported by rich, granular company stories Drawing from real stories of how companies relentlessly improved quality, delivery, service, and cost structure, Creating Value: Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners offers simple, powerful ways to think and act to unlock the nascent value of any enterprise. This book shares a dynamic business system that, when practiced authentically, taps into a more focused and productive organization to deliver superior value to customers in a way that improves consistently over time. Author John Rizzo draws from 30 years of leading successful business transformations in a wide range of industries. His approach, which creates sustainable success by empowering people to improve processes continuously, features the following principles: <ul> <li>Apply a Holistic Business System: Develop a complete framework that integrates strategy deployment, value stream analysis, workshops, and management systems</li> <li>Prioritize People Development: Employ techniques that tap the wisdom of those who do the work-the true source of sustainable improvement</li> <li>Learning as the Foundation: Discover how hands-on improvement creates deeper understanding and represents the most fundamental type of continuous improvement</li> <li>Produce Quality at the Source: Build excellence into processes rather than inspecting for it afterward</li> <li>Leverage the Compounding Power of Improvement: Realize the power of small improvements accumulating into breakthrough performance</li> </ul> Creating Value reveals how pursuing excellence leads to outstanding results that endure over years. It is an essential resource for business leaders to dramatically boost employee participation and agency, while steadily increasing profits and boosting enterprise value leading to widely shared creation of value.

Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners

Creating Value

Business performance analysis is central to any business, as it helps to make or mend products, services, and processes. This book provides several blueprints for setting up business performance analytics (BPA) shops, from process layout for performance measures to tracking the underlying metrics of them using website tools such as Google Analytics and Looker Studio.
 
 Delivering satisfying user experiences in the context of overarching business objectives is key to delivering elevated business performance. Using Google Analytics/Google Tag Manager, this book transcends the topic of tracking user behaviors in websites from generic to specific KPI scenario-based tracking &nbsp;To do so, you’ll design a business performance analysis function and identify business performance metrics for common product scenarios.
 
 Business Performance Analysis stands out by helping you create fit-for-purpose and coherent performance analysis blueprints by integrating performance measure creation and website analytics of BPA together.

Business performance analysis is central to any business, as it helps to make or mend products, services, and processes. This book provides several blueprints for setting up business performance analytics (BPA) shops, from process layout for performance measures to tracking the underlying metrics of them using website tools such as Google Analytics and Looker Studio.Delivering satisfying user experiences in the context of overarching business objectives is key to delivering elevated business performance. This book transcends the topic of tracking user behaviors in websites from generic to specific KPI scenario-based tracking using Google Analytics/Google Tag Manager. Business Performance Analysis
 stands out by helping you create fit-for-purpose and coherent performance analysis blueprints by integrating performance measure creation and website analytics of BPA together.
 What You Will Learn<ul><li>Design a Business Performance Analysis function</li><li>Analyze performance metrics with website analytics tools</li><li>Identify business performance metrics for common product scenarios</li></ul>Who This Book is ForSenior leaders, product managers, product owners, UX and web analytics professionals

A Design and Implementation Handbook

Path to Stellar Business Performance Analysis

&nbsp;Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
 Unlike other technical guides that focus narrowly on engineering processes, 
 Bridging the Gap 
 uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
 Unlike other technical guides that focus narrowly on engineering processes, 
 Bridging the Gap 
 uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
 What You Will Learn<ul><li>Create and run a maturity assessment for Agile and DevOps based on the stream value</li><li>Merge the product needs at an engineering level</li><li>Build and collect metrics and turn this data into storytelling.</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate</li></ul>Who This Book Is ForEngineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.

Turning Agile and DevOps Initiatives into Board-Level Wins

Bridging the Gap

This comprehensive textbook explores the fundamental intersection of business principles and analytical methodologies.This essential resource prepares future business leaders to champion statistical literacy in the workplace, transforming organizational culture through evidence-based practices and analytical thinking.

An Introduction to Statistical Analysis in the Business Environment

The Business of Analytics

AN INSTANT USA TODAY BESTSELLER • ONE OF FORBES TOP 10 BUSINESS BOOKS OF 2024ELEVATE LEADERSHIP TO TEAMSHIP.In today’s volatile, fast-paced, and decentralized business environment, even the most talented leaders can’t succeed alone—they need to mobilize the full potential of the team.The world’s highest-performing organizations under­stand they need more than leadership to win—they need teamship. Teamship is a profound shift from today’s hierarchical model to sharing the load among a team that elevates one another and the organization to achieve exponential results.Based on more than twenty years of research with more than three thousand teams, world-renowned coach and bestselling author Keith Ferrazzi has cracked the code on what defines the top 15 percent of teams. In Never Lead Alone, Ferrazzi brings to life what is expected of teammates in teamship’s new agile, inclusive, innovative, and challenge culture. Teamship combines: <ol><li>Co-elevation behaviors—the teammates’ com­mitment to pushing one another higher in aligned pursuit of the mission, and</li><li>twenty-first-century collaboration processes, prac­tices, and tools to transform team performance.</li></ol> Through rigorous data, dozens of high-return prac­tices, and vivid case studies you will learn: <ul><li>the 10 critical shifts to teamship, including peer-to-peer accountability, personal trust, shared feedback, team resilience, and adopting agile ways of working;</li><li>how to agree on a new high-performance, high-integrity team social contract; and</li><li>approaches to leveraging collaborative technology and AI.</li></ul> Never Lead Alone is an essential step-by-step road map for every teammate and all leaders on their team’s journey from average to extraordinary.

AN INSTANT USA TODAY BESTSELLER • ONE OF FORBES TOP 10 BUSINESS BOOKS OF 2024ELEVATE LEADERSHIP TO TEAMSHIP. In today’s volatile, fast-paced, and decentralized business environment, even the most talented leaders can’t succeed alone—they need to mobilize the full potential of the team. The world’s highest-performing organizations under­stand they need more than leadership to win—they need teamship. Teamship is a profound shift from today’s hierarchical model to sharing the load among a team that elevates one another and the organization to achieve exponential results. Based on more than twenty years of research with more than three thousand teams, world-renowned coach and bestselling author Keith Ferrazzi has cracked the code on what defines the top 15 percent of teams. In Never Lead Alone, Ferrazzi brings to life what is expected of teammates in teamship’s new agile, inclusive, innovative, and challenge culture. Teamship combines: <ol><li>Co-elevation behaviors—the teammates’ com­mitment to pushing one another higher in aligned pursuit of the mission, and</li><li>twenty-first-century collaboration processes, prac­tices, and tools to transform team performance.</li></ol> Through rigorous data, dozens of high-return prac­tices, and vivid case studies you will learn: <ul><li>the 10 critical shifts to teamship, including peer-to-peer accountability, personal trust, shared feedback, team resilience, and adopting agile ways of working;</li><li>how to agree on a new high-performance, high-integrity team social contract; and</li><li>approaches to leveraging collaborative technology and AI.</li></ul> Never Lead Alone is an essential step-by-step road map for every teammate and all leaders on their team’s journey from average to extraordinary.

10 Shifts from Leadership to Teamship

Never Lead Alone

A SHORT COURSE IN TEAM LEADERSHIP BASICS. 7 Lessons in Leading Teams&nbsp;is a quick course in team leadership, giving you everything you need to know in just seven short chapters. From exploring what a great team looks like, gaining respect and setting common goals, to communication, culture and managing remote or virtual teams, you'll explore the entire process of being a successful team leader including the key dos and don'ts you need to focus on. * Lesson 1: Getting started with your team * Lesson 2: Alignment and goal setting * Lesson 3: Delegating and managing * Lesson 4: Optimal communication * Lesson 5: Motivating poor performers * Lesson 6: Inspiring high performers * Lesson 7: Creating a culture of excellence Explore the main themes and ideas in team leadership, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises.&nbsp;7 Lessons in&nbsp;Leading Teams&nbsp;is your fastest route to success. ABOUT THE SERIES 7 Lessons&nbsp;are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.

Master the Basics of Team Leadership in 7 Steps

7 Lessons in Leading Teams

This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners' approach to people, products, or services and process improvement, to influence without authority.

This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority.

A Guide to Basic Concepts and Lean Six Sigma Tools for Practitioners, Managers, and Entrepreneurs

77 Pillars of Quality and the Pursuit of Excellence

This book describes four key foundations and 25 different actions leaders can practice to become more effective in training their eyes to see things tomorrow that are currently invisible. It helps leaders and managers become better observers of their current reality by practicing getting better at getting better.

This book describes four key foundations and 25 different actions leaders can practice to become more effective in training their eyes to see things tomorrow that are currently invisible. It helps leaders and managers become better observers of their current reality by practicing getting better at getting better.

How to Unlock Your Potential as a Leader

Learn to See the Invisible

Palgrave Studies in African Leadership

This book investigates and explores the impact of a self-protective leadership (SPL) style on the organizational effectiveness of start-up businesses within Africa, focusing on Ghana and Kenya. Self-protective leadership is defined as a leadership style that focuses on ensuring the safety and security of individuals and groups through status-enhancing and face-saving tactics. A typical self-protective leader can make decisions, and is free from political influences, but tends to be selfish, ritualistic, and self-centered. The author’s study, presented in this book, demonstrates a surprisingly high preference for SPL among Confucian Asian, Latin American, Middle Eastern, and Sub-Saharan African nations – all of which have a history of colonialism. If this is true, then SPL could be better suited to the business environment in Africa, but particularly amongst start-up enterprises.Examining this phenomenon, and using an explorative analysis of business and culture, the book investigates the extent to which the various dimensions or demonstrations of SPL impact organizational effectiveness in African start-up businesses.A valuable contribution to literature and research on African leadership styles, this is an ideal resource for students and researchers interested in leadership and organizational effectiveness within the African context.Dr. David Kelvin Amoo-Osae, Jr
 . completed a doctoral program in Business Leadership (DBL) at the SBS Swiss Business School, Switzerland. He is a dynamic entrepreneur, motivational speaker, and marketing consultant with over 25 years of leadership experience in the communication industry. Driven by a passion for promoting profitability and growth in African start-up businesses, he takes great pride in providing marketing strategies that deliver superior results in product and service delivery. Dr. Amoo-Osae, Jr. is more also a magnanimous philanthropist who has sponsored and financed several social causes in the public sector, most notably in schools, hospitals, and the police service. He has received several awards and recognition for his outstanding achievements, and travels the world regularly to impart his knowledge and expertise in management conferences and advertising expos.

Exploring a New Organizational Model for African Start-Ups

Self-Protective Leadership and Organizational Effectiveness

Taking a team from average to incredible isn't about working harder or pushing people more; it's about leading differently. This book offers a hands-on roadmap for leaders who want to elevate performance by improving communication, trust, and accountability across their teams.
The book begins by setting the stage for sustainable high performance, helping leaders understand the mindset shifts required before real change can happen. It then explores the importance of social styles and ego states, giving leaders practical insight into how different personalities think, react, and collaborate. 
From there, the focus moves into the conversations that matter most. Readers learn how to navigate tough conversations, manage their own attitude as a leader, and avoid common interpersonal traps like the Drama Triangle, explored in a guest chapter by Karen Pratt. These chapters provide clear tools for reducing conflict, increasing ownership, and keeping discussions productive.
The second half of the book emphasizes leadership in action. Leaders are taught how to lead like a coach, motivate their team, and create a psychologically safe work environment where people feel confident speaking up and taking risks. Chapters on building trust and effective listening show how small daily behaviors compound into strong, resilient teams.
Finally, the book brings everything together by showing how to foster a proactive team and give feedback that drives growth instead of defensiveness. Each chapter includes actionable tips leaders can apply immediately, making the book a practical field guide rather than a theoretical manual.
Whether leading a corporate team, a startup, or a sports organisation, this book helps leaders create the conditions where people consistently perform at their best.

Ditch Mediocrity Volume 2

What makes an organization slow and how to fix it

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