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White B: The Useful Learning Knowledge
Mattering

The Useful Learning Knowledge Mattering

Grasping the Book's Core Knowledge

Why Empathy Is the Only Leadership Advantage That Lasts

Built for More

Harriman House

Harriman House Essentials

The Soul of Wealth

'Daisy Buchanan is the big sister of the writing world ... everything you need to know, from one of the most prolific writers working today' Emma Gannon 'This book is like a calm and reassuring friend. A must-have for any writer' Andrea McLean Experience the therapeutic power of writing with Write Yourself Happy. Join the author of Read Yourself Happy and host of the popular You're Booked podcast Daisy Buchanan as she explores how to use writing as a tool for healing, stress reduction, and emotional well-being. Through journaling, creative expression, and thoughtful reflection, you'll uncover your authentic self, learn how writing can help to process emotions, and cultivate a more positive mindset. You'll learn practical techniques to find a writing practice that works for you, overcome challenges including imposter syndrome, and build a supportive writing community. In a culture that too often threatens the 'humanness' of many stories told, Write Yourself Happy shows you how to use your voice to create positive change in your life and the world around you.

Building a Creative Habit That Will Bring Joy and Boost Your Wellbeing

Write Yourself Happy

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

In a world where strategy can be copied and technology is increasingly accessible; culture has become one of the few remaining sources of competitive advantage. This means that senior HR and business professionals can no longer afford to leave culture to chance so need a credible, practical way to design it on purpose and refine it at speed. This book shows them how. Written specifically for these senior practitioners, this book shows how to do a cultural diagnosis so that HR and OD professionals can assess existing systems and processes as well as company values and employee behaviours. They are then equipped to identify cultural priorities and assess where efforts are best focused. This includes examining the organization's operating model, work design and recognition systems. With expert discussion of the importance of employee communication, employee engagement and belonging as well as the difference that purpose and trust at work make to company performance, this is essential reading for all those needing to design a company culture that will support performance improvement for individual employees and the business as a whole. Most importantly, this book shows how to constantly refine company culture at speed so that it can be a key driver of sustainable performance improvement. Packed with tools, templates and frameworks, this guide is an essential playbook for all senior HR and OD practitioners as well as business leaders responsible for company culture.

A Practical Guide for High-Performing Organizations

Culture by Design

If you're trying to be all things to all people, juggling work overload with multiple caring responsibilities for younger and older generations, the chances are the one person you're not looking after is you.At work, you might be struggling to get a promotion, facing redundancy, or just feeling stuck or bored. Maybe your relationship is less happy than it was, or close friendships are dissolving, and on top of it all, come the challenges of menopause. It's overwhelming, you feel it can't go on - and it doesn't have to.Your Time helps you identify what's been holding you back, whether it's old ways of thinking from your childhood, that 'impostor' voice in your head you can't banish or conflicts you have been avoiding.For over three decades, Jenny Rogers has enabled women to find their unique voice and speak up, galvanize their careers, repair their relationships (and help them find new ones), and show them what they are truly capable of. And now she will do that for you, too.For too long it's been all about other people - now it's all about you.

The Book for Women Who Do It All

Your Time

Don't burn out. Burn bright.10 SIMPLE HABITS TO PERFORM AT YOUR BEST AND LOSE THE STRESSAre you feeling overwhelmed at work? Is the line between your professional and personal life fading away? If you want to keep achieving without the personal cost, this is the book you need.Nick Petrie has spent two decades studying sustainable performance in demanding environments, from Fortune 500 businesses to the FBI, elite sports teams and the US Navy SEALs. He has seen countless hard-working professionals wrestle with a trade-off between career success and personal wellbeing. In a global study he led over five years, Petrie and his team discovered a small, remarkable group of individuals - the 'thrivers' - who cracked the code to maintaining peak performance without sacrificing their health or happiness.Learn what the thrivers do differently and how to apply it in your own life:¿ Pulse between modes of work instead of grinding in one gear¿ Reduce stress by ruminating less¿ Find your opposite world- the activities that genuinely recharge you¿ Cross your daily Kármán line so work doesn't follow you homeIt's time to take back control. Don't burn out. Burn bright.

10 Habits to Sustain High Performance in an Always-on World

Burn Bright

In a business environment that is changing faster than ever, how can HR professionals remain relevant and prove their business impact? How can they demonstrate the unique value that they add to the organization? There's no doubt that technological developments, particularly AI, will continue to impact what businesses do and how they do it. However, leading HR voice, Steve Browne, shows why despite the increasing number and variety of technologies, people will continue to be the main driver of organizational innovation and performance. This means that senior HR professionals are uniquely placed to harness the power of people to allow all employees to fulfil their potential and improve business results. However, this is only possible if these HR professionals seize the opportunities made possible by the current working environment. For too long, HR practitioners have taken a backseat in the organization and allowed other departments to be applauded for their success while they have been overlooked or taken for granted. This has been caused by fear, risk-avoidance or just plain modesty but that needs to change. HR professionals need to embrace the challenges and opportunities of the current working environment and no longer be held back by old ways of working or frightened of what's to come next. They must move beyond the traditional, restrained approach to HR to a limitless, unbound way of working that has the power to make a significant, strategic impact on the organization. With this practical book, mid-level and senior HR professionals will have the tools they need to embrace this new way of working, stop being frightened of change, have the skills and confidence they need to succeed and prove that they are essential for company success.

Rethinking the Traditional HR Model to Drive Performance

HR Unbound!!

Give your graduate the gift of wisdom, hope, and inspiration as they finish one journey and embark on a new one.This is Worth Remembering will inspire your graduate with highlights from memorable commencement messages by leading thinkers, scientists, social activists, musicians, and more, all in a unique illustrated format from renowned New Yorker cartoonist Drew Dernavich.Today's graduates face a world where uncertainty abounds, but where opportunities await those who proceed with determination and wisdom.This collection of encouraging and hopeful commencement speeches by individuals like Allyson Felix, Hank Green, Angela Duckworth, Patton Oswalt, and more will give your graduate the collective wisdom of some of today's best and brightest, as they set off on the exciting road ahead.Inside, your grad will find speeches on topics like: <ul><li>Using your creativity</li><li>Finding connection in an isolating world</li><li>Money vs. Happiness</li><li>Extending empathy and compassion</li><li>Technology vs. humanity</li><li>Freedom and democracy</li></ul> Each speech, told through Dernavich's full-color illustrations, features a short bio and illustrated portrait of the speaker along with a visual representation of their inspiring words. From athletes and actors to economists and entrepreneurs--each of these accomplished speakers imparts wisdom that is truly worth remembering. With this book, your graduate can get the same kind of encouragement and wisdom as recent graduates of schools like Duke, William &amp; Mary, Princeton, Georgia, Stanford, Michigan, and beyond, and gain inspiration for wherever life takes them in the future.Laced with touches of humor and a prevailing theme of hope for the future, this book is the perfect gift for graduation or any new career or personal venture! This is Worth Remembering is also ideal for educators, info nerds, life coaches, business leaders, and more.

Give your graduate the gift of wisdom, hope, and inspiration as they finish one journey and embark on a new one.This is Worth Remembering will inspire your graduate with highlights from memorable commencement messages by leading thinkers, scientists, social activists, musicians, and more, all in a unique illustrated format from renowned New Yorker cartoonist Drew Dernavich.Today’s graduates face a world where uncertainty abounds, but where opportunities await those who proceed with determination and wisdom.This collection of encouraging and hopeful commencement speeches by individuals like Allyson Felix, Hank Green, Angela Duckworth, Patton Oswalt, and more will give your graduate the collective wisdom of some of today’s best and brightest, as they set off on the exciting road ahead.Inside, your grad will find speeches on topics like:<ul><li>Using your creativity</li><li>Finding connection in an isolating world</li><li>Money vs. Happiness</li><li>Extending empathy and compassion</li><li>Technology vs. humanity</li><li>Freedom and democracy</li></ul>&nbsp;Each speech, told through Dernavich’s full-color illustrations, features a short bio and illustrated portrait of the speaker along with a visual representation of their inspiring words. From athletes and actors to economists and entrepreneurs—each of these accomplished speakers imparts wisdom that is truly worth remembering.&nbsp;With this book, your graduate can get the same kind of encouragement and wisdom as recent graduates of schools like Duke, William &amp; Mary, Princeton, Georgia, Stanford, Michigan, and beyond, and gain inspiration for wherever life takes them in the future.Laced with touches of humor and a prevailing theme of hope for the future, this book is the perfect gift for graduation or any new career or personal venture! This is Worth Remembering is also ideal for educators, info nerds, life coaches, business leaders, and more.

Graduation Wisdom for a New Tomorrow (An Illustrated Guide)---The Perfect Gift to Celebrate Your Grad

This Is Worth Remembering

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul>These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul>If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

The Useful Learning Knowledge Mattering

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