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Bhupendra Thapa

The K-Shaped Service Economy, Divergence in the High-Skill and Gig Workforce

Europäisches Wirtschaftsrecht

Korbinian Valentin Schrom

Eine sektorspezifische Untersuchung für den Suchmaschinenmarkt anhand von Art. 6 Abs. 11 Digital Markets Act

Der Zugang zu Daten als rechtliches Instrument zur Förderung des direkten Wettbewerbs mit dem Dateninhaber

Routledge Studies in Innovation, Organizations and Technology

Digital technologies have created an opportunity to bring together knowledge management, leadership, and innovation. Any business that wishes to thrive in today's competitive digital landscape must prioritize knowledge management. Leadership in the digital era is about leveraging digital tools to manage knowledge to attain a strategic advantage effectively. Thus, leadership is an essential and central element for knowledge creation, acquisition, utilization, and integration. As a result, this book will focus on knowledge management, leadership, and innovation, all intertwined but not covered in existing research. The book integrates knowledge management, leadership, and innovation into a unified framework in the era of digitization, exploring the benefits knowledge management can bring to organizations adapting to new digital requirements in a dynamic environment. It presents both theoretical and empirical research to synthesize these distinct disciplines in a cohesive body of work. The resulting model will create a useful framework to be applied to future research and further add to practical and theoretical implications. The book is primarily written for scholars, researchers, and advanced students with an interest in the three disciplines and associated fields.

Navigating the Future of Organizations

Knowledge Management, Leadership, and Innovation in Digital Transformation

 Anonymous

Nutzung von Business Intelligence zur Identifikation und Entwicklung digitaler Geschäftsmodelle

Sustainable Development Goals Series

This book is open access, What makes people competent at work? This question is becoming complicated with the emergence of new technologies and the hastened pace of global economic exchanges. While there is less consensus about what people should know and be able to do to be rewarded in the workplace, the discussion about skills and competencies becomes even hotter among those who express concern about the gaps between the demands and supplies of "skilled" workforces.
 
Given this situation, one of the main objectives of this book is to clarify the true nature of often-discussed "skills gaps", using the cases of manufacturing workers in the Global South. Instead of discussing the issues based on a broad, ambiguous understanding of human abilities, after an extensive, cross-disciplinary review of the literature and theorization, the book proposes a detailed classification of cognitive, non-cognitive (including socio-emotional skills and personality traits), and technical abilities. Then, it presents both contextually relevant and generalizable explanations about relationships among them. By doing so, the volume offers insights for policymakers and practitioners seeking ideas to reform their human resources development policies and practices.
 
The second objective of the volume is to propose the analytical perspective of Realist-Constructivism, using the "skills gaps" analysis as the empirical case, to demonstrate its theoretical, conceptual, and practical capacities to overcome the dichotomy between induction and deduction through abductive reasoning with a set of instruments to collect data that enable such analysis.
 
Empirical surveys, using a set of questionnaires and skills assessment we developed, were conducted in four countries in the Global South: Ethiopia, Ghana, South Africa, and Pakistan. With Realist-Constructivism, we can consider work-related competencies in close relation to the specific workplace requirements and culture, while situating them within broader industrial, economic, and regulatory frameworks. Our methods and instruments enable us to link the subjective epistemologies of competencies among individuals in the micro-ecologies of the workplace with the ontological realities of labor market opportunities and evaluations.

This book is open access, What makes people competent at work? This question is becoming complicated with the emergence of new technologies and the hastened pace of global economic exchanges. While there is less consensus about what people should know and be able to do to be rewarded in the workplace, the discussion about skills and competencies becomes even hotter among those who express concern about the gaps between the demands and supplies of "skilled" workforces.&nbsp;Given this situation, one of the main objectives of this book is to clarify the true nature of often-discussed "skills gaps", using the cases of manufacturing workers in the Global South. Instead of discussing the issues based on a broad, ambiguous understanding of human abilities, after an extensive, cross-disciplinary review of the literature and theorization, the book proposes a detailed classification of cognitive, non-cognitive (including socio-emotional skills and personality traits), and technical abilities. Then, it presents both contextually relevant and generalizable explanations about relationships among them. By doing so, the volume offers insights for policymakers and practitioners seeking ideas to reform their human resources development policies and practices.&nbsp;The second objective of the volume is to propose the analytical perspective of Realist-Constructivism, using the "skills gaps" analysis as the empirical case, to demonstrate its theoretical, conceptual, and practical capacities to overcome the dichotomy between induction and deduction through abductive reasoning with a set of instruments to collect data that enable such analysis.&nbsp;Empirical surveys, using a set of questionnaires and skills assessment we developed, were conducted in four countries in the Global South: Ethiopia, Ghana, South Africa, and Pakistan. With Realist-Constructivism, we can consider work-related competencies in close relation to the specific workplace requirements and culture, while situating them within broader industrial, economic, and regulatory frameworks. Our methods and instruments enable us to link the subjective epistemologies of competencies among individuals in the micro-ecologies of the workplace with the ontological realities of labor market opportunities and evaluations.

A Realist-Constructivism Analysis of Work Competencies in the Global South

Mitigating the “Skills Gaps”

Dorian Frinch

Hale Bennett

The Human Edge

Progress in IS

This book examines how digital platforms are reshaping work, media ecosystems, and data-driven strategies. As a continuation from Platform Business Models and Strategies Vol 1, this book explores the changing nature of labor and leadership in platform businesses, the evolution of social media and news models, and the challenges of trust, reputation, and big data analytics. With insights into policy, privacy, network neutrality, this book offers a comprehensive examination of the forces driving innovation and regulation in a platform economy. This book is essential reading for scholars, researchers, practitioners, students, and industry leaders navigating the digital future.

This book examines how digital platforms are reshaping work, media ecosystems, and data-driven strategies. As a continuation from Platform Business Models and Strategies Vol 1, this book explores the changing nature of labor and leadership in platform businesses, the evolution of social media and news models, and the challenges of trust, reputation, and big data analytics. With insights into policy, privacy, network neutrality, this book offers a comprehensive examination of the forces driving innovation and regulation in a platform economy. This book is essential reading for scholars, researchers, practitioners, students, and industry leaders navigating the digital future.

Co-Creation of Business Value in the Sharing Economy

Platform Business Models and Strategies, Vol 2

Dieses internationale Standardwerk, das erstmals in deutscher Sprache verfügbar ist, vermittelt die zentralen Konzepte des modernen Service Marketing wissenschaftlich fundiert, praxisnah und anwendungsorientiert. Jochen Wirtz und Stefanie Paluch zeigen, wie Customer Behavior und Customer Experience verstanden, Services erfolgreich positioniert und gestaltet, starke Service Brands aufgebaut sowie Distribution, Pricing, Revenue Management, Kommunikation und Service Processes gesteuert werden. Ein besonderer Schwerpunkt liegt auf der technologischen Transformation von Services. Das Buch behandelt aktuelle Entwicklungen wie Plattformökonomie, Generative AI und Agentic AI, Service Automation, Physical AI und Service Robots und zeigt, wie diese Technologien Service Encounters, Customer Journeys, Frontline Employees und ganze Service Ecosystems verändern. Gleichzeitig werden zentrale Managementfragen zu Service Quality, Customer Loyalty, Complaint Handling, Service Recovery, Productivity und Cost-Effective Service Excellence aufgegriffen. Zahlreiche aktuelle Praxisbeispiele und Fallstudien aus dem deutschsprachigen Raum – unter anderem aus Mobilität, Hotellerie, Tourismus, Handel, Banking, Gesundheitswesen, Hochschulen und Gastronomie – veranschaulichen, wie Menschen, Technologien und Strategien in erfolgreichen Serviceorganisationen zusammenspielen. Ergänzende Materialien zu den Fallstudien sind auf Kapitelebene über Springer Nature Link verfügbar. Das Buch verbindet die etablierten Grundlagen des Service Marketing mit den technologischen und strategischen Herausforderungen der Zukunft – für alle, die Services verstehen, gestalten, digital transformieren und erfolgreich vermarkten wollen.

Dieses internationale Standardwerk, das erstmals auf Deutsch verfügbar ist, bietet einen umfassenden, praxisnahen und wissenschaftlich fundierten Einstieg in das Dienstleistungsmarketing. Leserinnen und Leser lernen dabei zentrale Konzepte wie die 7 Ps des Service-Marketings, die Service-Profit-Chain, die vier Verarbeitungskategorien von Services, das Drei-Phasen-Modell des Dienstleistungskonsums sowie die Besonderheiten von Intangibilität, Heterogenität und Inseparabilität kennen. Das Buch zeigt, wie Dienstleistungen entwickelt, kommuniziert und digital transformiert werden – von KI und Robotik bis hin zur Plattformökonomie und Self-Service-Technologien.Anhand vieler realer Praxisbeispiele aus dem deutschsprachigen Raum und der ganzen Welt – von Mobilitätsanbietern über das Gesundheitswesen bis hin zu Banken, Hochschulen und der Gastronomie – wird veranschaulicht, wie Service Design, Technologie, strategisches Marketing und kundenorientierte Prozesse ineinandergreifen.Ein unverzichtbares Werk für alle, die Dienstleistungen verstehen, gestalten und erfolgreich vermarkten wollen – fundiert, modern und anwendungsorientiert.&nbsp;

Menschen – Technologien – Strategien

Services Marketing

E-Commerce: Contemporary Platforms provides a comprehensive exploration of the dynamic e-commerce landscape, which has become a cornerstone of global commerce and societal interaction. Its rapid evolution presents significant technical, economic, and ethical challenges, alongside critical demands for robust security and compliance management. Understanding these complexities is vital for navigating the digital marketplace effectively and ensuring sustainable growth.

This book delves into foundational concepts, business models, and essential architectural frameworks, outlining the roles of various stakeholders and the intricacies of the sales process. It meticulously examines both Business-to-Consumer (B2C) and Business-to-Business (B2B) models, detailing process flows, pricing strategies, fulfillment logistics, and specialized software solutions. Further, it addresses the societal and ethical implications of e-commerce, alongside critical aspects of security, compliance, and risk management. The text also covers electronic payment systems, cyber money, and performance optimization through web analytics.

This resource is designed for students, researchers, and professionals seeking an in-depth understanding of modern e-commerce platforms and their operational challenges.

Contemporary Platforms

E-Commerce

Kirsten Lipper

Implikationen des EU-Mercosur-Abkommens auf die wirtschaftliche Situation und Wettbewerbsfähigkeit regionaler rindfleischverarbeitender Betriebe in Mecklenburg-Vorpommern

Edsrafel Andales

Human Behavior in Organizations. A Global Mindset Manager

Law and Criminology (R0)

Roberto Bocchini

Volume 2

Digital Platforms - From Technical Foundations to Legal and Economic Implications

Build a culture of continuous learning that strengthens capability, engagement and long-term business performance.The Learning Organization by Stella Collins is a strategic guide for senior learning and development professionals, HR leaders and people managers looking to future-proof workforce skills and create sustainable learning cultures.As skills gaps widen and traditional training models struggle to deliver impact, this book shows how organizations can shift from costly, content-heavy approaches to more effective self-directed learning strategies. Drawing on neuroscience, behavioral science and workplace learning principles, this book explains how employees learn best and how organizations can create environments that support motivation, habit formation and continuous development.You'll learn how to: - Create a culture of self-directed learning - Use neuroscience to improve motivation and engagement - Develop sustainable learning habits across teams - Measure the impact of workplace learning initiatives - Build inclusive and bias-free learning experiencesWith practical strategies and evidence-based insights, The Learning Organization helps businesses develop agile, capable workforces equipped to adapt, grow and succeed in changing environments.Themes include: learning culture, self-directed learning, workforce development, neuroscience at work, employee engagement, organizational learning

Using Self-Directed Learning to Drive Workforce Engagement and Performance

The Learning Organization

The K-Shaped Service Economy, Divergence in the High-Skill and Gig Workforce

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