The Employee Experience

<p><b>Ever notice how companies with the best service also have the happiest employees? That’s no accident. </b></p> <br /> <p>Do you want to build a strong, successful organization? Start by ignoring your customers. <i>Really</i>. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.</p> <p>            In <i>The Employee Experience</i>, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.</p> <p>With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement.</p> <p>Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, <i>The Employee Experience</i> will teach you to:</p> <ul> <li>Make the employee experience a core part of your strategy</li> <li>Understand employee expectations and bridge the “Expectation Gap”</li> <li>Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence</li> <li>Build an employee-employer partnership in creating something extraordinary</li> <li>Turn employee engagement into fuel for customer satisfaction, profit, and growth</li> </ul> <p> </p> <p>Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. <i>The Employee Experience</i> shows you where truly extraordinary organizations begin…and how to build one. </p> <p> </p> <p><b>TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP</b>, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University.</p> <p> </p> <p><b>MATTHEW WRIDE, JD, PHR</b>, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. </p> <p>For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.</p>