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Frazier B: The Audacity of Leadership

The Audacity of Leadership

Doctrine, Decision, and the Courage to Lead Under Consequence

What if the real measure of a salesperson isn't how many sales they close, but how they can transform their relationship with the customer and then guide the customer toward elevating their perspective from problems to possibilities?

In The Serving Salesperson, Daniel McQuiston delivers a powerful business parable that challenges the win-at-all-costs mindset dominating today's sales culture. When a top performer's self-focused approach backfires on him, he's forced into a journey that reshapes his understanding of serving the customer as he undergoes a professional, personal, and spiritual transformation on his road to becoming a Serving Salesperson.

Through an engaging narrative and practical insight, Dr. McQuiston introduces the Seven Pillars of the Serving Salesperson-a research-based framework that reorients a salesperson's internal compass from selling to serving. This shift doesn't just transform the salesperson; it equips them to transform their relationship with their customers as well--guiding them to move from being stuck in their problems to seeing new possibilities, new pathways, and a new trajectory for their business.

The Serving Salesperson is both an inspiring story and a practical guide, revealing how a serving mindset elevates performance, deepens trust, and ultimately changes customers for the better.

Seven Pillars to Transform the Customer Relationship

The Serving Salesperson

The Bama Llama Leader: Steady Leadership Without Losing Yourself explores a different vision of leadership-one rooted not in charisma, ambition, or constant performance, but in steadiness, integrity, resilience, and faithfulness over time.

Drawing from decades of leadership experience, Dr. Rick Upchurch examines leadership as the act of carrying responsibility without allowing the weight to damage the leader or the people around them. Using the memorable metaphor of the "Bama Llama," a steady pack animal that carries heavy loads across difficult terrain, the book presents leadership as endurance rather than spectacle.

Blending practical leadership insight, biblical reflection, psychology, organizational wisdom, and historical examples, this book addresses the internal realities many leaders quietly face: pressure, fatigue, self-doubt, relational strain, mission drift, and the temptation to compromise under stress.

Topics include humility, self-awareness, emotional self-management, resilience, followership, integrity under pressure, leading organizational change, building teams that share responsibility, resisting mediocrity, and navigating the personal cost of leadership.

Written especially for mid-career leaders, ministry leaders, educators, nonprofit professionals, and organizational team leaders, The Bama Llama Leader offers both practical guidance and personal reflection for those who want to lead with greater clarity and endurance without losing their values, relationships, or sense of purpose along the way.

More than a leadership strategy book, this is a guide for leaders who want to remain faithful, grounded, and steady over the long journey of responsibility.

Steady Leadership Without Losing Yourself

The Bama Llama Leader

Leadership Alchemy: Integrating Servant and Transformational Leadership for Organizational Excellence explores the intersection of two influential leadership models, aiming to uncover their combined potential for organizational excellence. Authors Darcia Ann-Marie Roache and Keith D. Walker go beyond the established boundaries of leadership studies by proposing a synergistic approach that integrates the strengths of both servant and transformational leadership. Synthesizing contemporary research, case studies, and practical insights, the authors introduce innovative frameworks, tools, and strategies that reflect the evolving demands of the modern workplace. By addressing the challenges and opportunities associated with the integration of servant and transformational leadership, the book contributes to the ongoing conversation about effective leadership practices.

Leadership Alchemy

I didn't set out to be a CEO.

I became one because people needed leadership before I felt ready to give it.
Accidental CEO is a memoir of a leader who learned the hard way that leadership isn't built in boardrooms or business schools. It's forged in pressure, loss, responsibility, and the quiet decisions no one applauds.

Bart Paden traces his journey into leadership through business growth, cultural strain, personal cost, and clarity. He believes success doesn't hold a culture together. Standards do. Care does. And leaders who refuse to choose between people and performance do.

This is where servant leadership is a cost; where clarity beats chaos when fear takes over. And where leaders learn that trust is the currency long before they're ready to spend it.
As the story unfolds, Accidental CEO evolves into a practical guide built on the fundamentals of leadership that last. You'll learn how to make decisions that protect people, strengthen teams, and prevent burnout without losing control of the mission.

Inside, you'll read:How building work culture starts with daily standards, not vision statements
Why leaders must protect the culture before it drifts beyond repair
How empowerment over control creates ownership instead of compliance
What leadership accountability looks like when the pressure is real
How to lead with clarity, boundaries, and care through operational leadership
Why sustainable servant leadership is the only form of leadership that survives the long haul





Written for founders, executives, and new managers, this speaks to leaders who are ready for responsibility. Learn how to become a better leader without burning yourself out or sacrificing your values.

Accidental CEO is also an honest reflection on anti-burnout leadership: what it costs to lead well, and what happens when leaders ignore their limits. It shows how to lead with integrity, navigate hard conversations, how to provide feedback without fear, and build something that can outlast you.
This is not a story about getting it right the first time.

It's about building a bridge leadership between care and clarity, authority and service, strength and sustainability.
If you're ready to lead with standards, protect your people, and build something that holds under pressure, Accidental CEO will meet you where leadership actually happens.

Accidental CEO

From Setbacks to Success in Life and Work

Leadership Earned

All Pride, No Ego: A Queer Executive's Journey to Living and Leading Authentically, Special Edition

Three million air miles. Four decades of teaching. One question: How do we treat each other? Somewhere between mind your manners and read the room, an entire generation stopped learning how to treat people. Not because they do not care. Because nobody showed them how. In fifteen warm, honest chapters, Phyllis E. Davis answers the questions people are too embarrassed to ask about integrity, kindness, courage, and the small daily choices that reveal who we really are. This is a field guide to being the person other people are relieved to see walk into the room.

Ethics and Etiquette for the Rest of Us

Oh, Wise Grasshopper

The smartest person in the room is the room itself Twenty people sat in a conference room above Times Square arguing about a store they had all helped build. Jim Fielding knew what he wanted to do. He had 90 seconds, the authority to end it, and every instinct telling him to solve the room. He counted to seven instead. What happened in that silence became the ASK system: Approach, Surface, Keep. Ask for An Answer: The Twelve-Minute System for Stronger Teams, Better Decisions, and a Kinder World walks you through that system step-by-step. Built by USA Today bestselling author of All Pride, No Ego Jim Fielding over 35 years leading teams at Disney, Gap, DreamWorks, Fox, and Claire's, this practical system helps leaders turn curiosity into action; inside, you'll find five moves you can run in twelve minutes, guardrails that keep curiosity from becoming an excuse to stall, and reset phrases that reopen a conversation the moment it starts to close. Running underneath all of it is radical kindness with a spine, the kind that names the problem, offers help, and holds the standard anyway. Being the leader with the answer works. It works right up until your best people stop bringing you theirs. Because the smartest person in the room is the room itself. It works in a tense staff meeting. It works at a kitchen table on a bad night. That is the point. Inside you'll find: <ul> <li>A five-step decision system you can run in twelve minutes, in any room, in any industry.</li> <li>The 5 C's, the culture code that keeps the system running when you are not in the room: Curiosity, Communication, Collaboration, Commitment, and Celebration.</li> <li>The Equity Ask Round, a five-minute turn around the table that gets the quietest expert heard first.</li> <li>Seven reset phrases, each under 15 words, for the meeting that is going sideways and the conversation that is shutting down.</li> <li>A two-week sprint that installs all of it, with no steering committee and no six-month initiative.</li> </ul> Some leaders come to this because something hurt. Others come because they can see what is possible. Both are welcome, and both start with the same question. Ask it tomorrow.

The Twelve-Minute System for Stronger Teams, Better Decisions, and a Kinder World

Ask for an Answer

What Endures

The Long Game of Leadership

The Persistence of Responsibility

Governance Across Time in Mining and Earth Resource Systems

In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest. “What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller. &nbsp;Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply—“Great leaders serve”—confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen—or destroy—credibility. &nbsp;This fourth edition includes the proven SERVE model plus breakthrough content on leadership’s most critical element—a leader’s heart. Discover these new features: <ul><li>Revised chapters</li><li>New chapter with five HEART habits that form the foundation for great leadership</li><li>Comprehensive facilitator’s guide for groups and teams</li><li>Expanded resources for teams and organizations</li></ul> Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.

In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest. “What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller. &nbsp;Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply—“Great leaders serve”—confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen—or destroy—credibility. &nbsp;This fourth edition includes the proven SERVE model plus breakthrough content on leadership’s most critical element—a leader’s heart. Discover these new features: <ul><li>Revised chapters</li><li>New chapter with five HEART habits that form the foundation for great leadership</li><li>Comprehensive facilitator’s guide for groups and teams</li><li>Expanded resources for teams and organizations</li></ul> Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.

What Great Leaders Know and Do

The Secret, 4th Edition, Revised and Expanded

The Audacity of Leadership

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