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Technological Innovations in the Food
Service Industry

Technological Innovations in the Food Service Industry

A BRAND NEW EDITION WITH AN UPDATED FOREWORD THE INTERNATIONAL BESTSELLER | OVER 500,000 COPIES SOLD WORLDWIDE Why do some products capture our attention while others fade into obscurity? What makes us check our phones, open an app, or scroll a feed without even thinking? Is there a repeatable pattern behind how technology hooks us? In Hooked, Nir Eyal reveals the secret psychology behind the world's most engaging products. Introducing the groundbreaking Hook Model - Trigger ? Action ? Variable Reward ? Investment - Eyal uncovers how products from Apple, Twitter, Instagram and Google create lasting user habits and how you can ethically harness these principles to build products people love. Packed with cutting-edge behavioural science, case studies, and practical frameworks, Hooked is both a manual for product designers and a mirror for anyone curious about their own habits. 'Hooked changed my life. It's essential reading for anyone who wants to better understand their actions and habits' Steven Bartlett, Diary of a CEO 'Nir Eyal taught Silicon Valley how to design behaviour - and then reminded us to use that power responsibly; Mark Manson, Solved Podcast 'Our challenges go beyond technology; they stem from the internal discomfort that Nir Eyal's work helps us understand' Ali Abdaal, Deep Dive Podcast 'In Hooked, Nir Eyal shows the fine line between persuasion and coercion - and why ethical design matters more than ever' Jim O'Shaughnessy, Infinite Loops Podcast

How to Build Habit-Forming Products

Hooked

Routledge Studies in Trust Research

This innovative research monograph explores the nuanced relationship between artificial intelligence, trust dynamics, and value creation in modern organizations.Drawing on rich theoretical foundations and careful empirical analysis, the authors survey how AI technologies are reshaping our understanding of trust and value creation in organizational settings, offering fresh perspectives on these evolving phenomena. This book makes a significant contribution to management science through its thoughtfully structured approach. The authors first develop a sophisticated theoretical framework examining AI's influence on management practices and trust mechanisms, then present compelling empirical evidence on trust-based value creation. Their findings illuminate the subtle interplay between human trust, AI-enabled systems, and value creation processes in contemporary business models, supported by robust qualitative and quantitative research.This scholarly work speaks to academics, researchers, and doctoral candidates in management science, information systems, and organizational behaviour. It holds particular relevance for those studying organizational transformation, trust dynamics, and the evolution of AI-influenced business models. The book's theoretical depth and empirical insights also make it an invaluable resource for postgraduate students specializing in technology management and organizational studies who seek to understand these emerging organizational dynamics.

AI, Trust and Business Models

Routledge Studies in Management, Organizations and Society

As hybrid and remote work reshapes the modern workplace, Hybrid Work and Organisational Transformation offers a timely and research-based exploration of how organisations are redefining identity, trust, and communication in digitally mediated environments. This interdisciplinary monograph examines the cultural, psychological, and linguistic dynamics of hybrid work, providing a conceptual and practical framework for understanding and managing these transformations. Drawing on qualitative case studies from diverse sectors and regions, this book bridges theory and practice to deliver actionable insights for navigating the complexities of hybrid work cultures. Key features include a diagnostic framework for evaluating organisational readiness, trust-building strategies for virtual teams, and tools for fostering inclusion and collaboration in distributed environments. Grounded in social identity theory, trust theory, and digital affordance frameworks, it integrates empirical evidence with foresight scenarios and strategic recommendations. Readers will gain valuable perspectives on team cohesion, leadership ethics, and digital communication technologies, ensuring their organisations thrive in the post-pandemic era. Designed for advanced students, academic researchers, and practitioners, this volume is ideal for those in organisational behaviour, human resource management, digital communication, and leadership studies. Public sector organisations, multinational enterprises, and educators will also benefit from its insights into building resilient, high-trust hybrid workplaces.

Culture, Trust, and Digital Communication

Hybrid Work and Organisational Transformation

Integrating CSR, ESG, and Innovation

Sustainability in Digital Enterprises

The old playbook is dead. We have entered an era defined by non-linear dynamics, where AI startups outpace trillion-dollar giants and a single digital token reshapes financial reality overnight. In All Swans Are Black, economic historian Dror Poleg argues that unpredictable, high-impact events are no longer the exception, but the rule. Poleg explains how the shift from tangible factories to intangible assets like software and stories has fractured the relationship between effort and reward. To navigate this chaos, he provides a practical toolkit for a world where nobody knows anything: <ul><li>Leave slack: Maintain flexibility to survive downturns while staying ready for sudden upside.</li><li>Make asymmetrical bets: Lean toward actions where the cost of failure is low but the potential reward is uncapped.</li><li>Find patterns: Stop overanalysing why things happen and start identifying the recurring patterns that actually drive results.</li><li>Stay hungry: Assume that whatever helped you get ahead today will not be enough to keep you there tomorrow.</li></ul> Blending rigorous research with his experience as a combat veteran, executive and tech founder, Poleg shows you how to stop trying to predict the future, and instead learn to start flourishing within its uncertainty.

The New Rules of Wealth, Work and Power

All Swans Are Black

Organizations have been promised that AI will revolutionize them. But what ends up happening is that AI ends up being introduced like standard software. When productivity is the only focus of enterprise AI, the real insights that AI can offer prove elusive. This book shows a better way. Written by leading AI expert and keynote speaker Richard Foster-Fletcher, The AI Gap explains why enterprise AI in most organizations isn't producing the insights that were promised. AI enters as a promise of new intelligence but passes through the procurement, security, legal and compliance systems built for standard software. These systems strip AI of its potential. This book traces how this happens, why it persists and what organization must change to capture the insights AI can deliver. This book will explain why the way AI is implemented keeps restricting its potential and what organization must change to capture the true value of AI. AI works best when it and employees are given the freedom to explore, challenge ideas and use AI in new and create ways. This book is about developing the structures, the environment, and the culture that allows AI to flourish in an organization as a key driver of insights rather than a simple productivity improvement.

How to Fix Enterprise AI and Get Real Insights

The AI Gap

How Retail Revealed Apple’s Genius

Shop Different

Business and Digital Transformation

Corporate Governance and Digital Transformation argues that these are essential domains in organisations in the current digital era that must be aligned and require more dedication and digital expertise within the Board of Directors of any organisation.In many organisations, the focus of the Board of Directors is still mainly on managing risks with respect to digital transformations instead of prioritising and governing digital transformation business opportunities as well. Additionally, many non-executive directors still have limited knowledge of technology innovations and lack sufficient time for governing digital transformations. To ensure adequate corporate governance of digital transformations, organisations need to appoint non-executive directors with digital capabilities, besides their general management experience. This book outlines what those capabilities should be and what options are available for Board of Directors to improve their corporate governance. It also demonstrates how a crossover approach between the two is crucial for achieving success. The book draws upon the authors' non-executive experience, their own research surveys, interviews and round tables with participation of non-executive and executive directors from many Boards of Directors in one- and two-tier boards and across various market segments.With a global focus, Corporate Governance and Digital Transformation will find an appreciative audience among academics, MBA students and advanced undergraduate students, as well as being a useful reference for practitioners including executive and non-executive directors in both private and public organisations.

Strengthening Leadership of the Board of Directors in the Digital Era

Corporate Governance and Digital Transformation

Routledge Studies in the Economics of Innovation

Building Resilient, Regenerative and Sustainable Supply Chains

AI, Blockchain and the Circular Economy

The Unreasonable Hospitality Collection

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara’s book Unreasonable Hospitality issued a compelling invitation: “No matter what business you’re in, you can make the choice to be in the hospitality industry.” His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how—a step-by-step roadmap to applying those lessons, including: • Building and leading your team with consistency, integrity—and yes, hospitality • Developing a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and center • Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he’s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new coloring book. You’ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara’s book Unreasonable Hospitality issued a compelling invitation: “No matter what business you’re in, you can make the choice to be in the hospitality industry.” His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how—a step-by-step roadmap to applying those lessons, including: • Building and leading your team with consistency, integrity—and yes, hospitality • Developing a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and center • Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he’s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new coloring book. You’ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.
Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
Unlike other technical guides that focus narrowly on engineering processes, Bridging the Gap uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
What You Will Learn
<ul>
<li>Create and run a maturity assessment for Agile and DevOps based on the stream value

</li><li>Merge the product needs at an engineering level

</li><li>Build and collect metrics and turn this data into storytelling.

</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate




Who This Book Is For

Engineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.
</li></ul>

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
 Unlike other technical guides that focus narrowly on engineering processes, 
 Bridging the Gap 
 uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
 What You Will Learn<ul><li>Create and run a maturity assessment for Agile and DevOps based on the stream value</li><li>Merge the product needs at an engineering level</li><li>Build and collect metrics and turn this data into storytelling.</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate</li></ul>Who This Book Is ForEngineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.

Turning Agile and DevOps Initiatives into Board-Level Wins

Bridging the Gap

Explore career pathways and build essential skills for success in hospitality, tourism, travel and events. Career Development in Hospitality, Tourism and Events by Jayanti Jayanti is a practical textbook designed for undergraduate and postgraduate students preparing for careers in the global visitor economy. It introduces students to the fundamentals of the travel industry, including key terminology, trends and the variety of roles available in hospitality, tourism, transport and event management. This textbook explores current industry developments from AI and sustainability to diversity, equity and inclusion initiatives and challenges students to look beyond traditional opportunities to entrepreneurial ventures. It equips students with the soft skills and practical knowledge needed to pursue work experience placements, internships and their future careers with confidence. This textbook includes: - Clear explanations of industry structure, roles and career pathways - Activities and reflective exercises to develop workplace skills - Practical guidance on CV writing, personal branding and employability, further supported through online resources - Real-world examples and interviews with industry professionals, including success stories from recent graduates Whether studying hospitality management, tourism or event management, Career Development in Hospitality, Tourism and Events provides a structured and career-focused foundation for academic success and long-term professional growth.

Building Skills for Working in the Travel Industry

Career Development in Hospitality, Tourism and Events

Technological Innovations in the Food Service Industry

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