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Brown R: Don't Let AI Eat You Alive

Don't Let AI Eat You Alive

What Every Employee, Leader, and Organization Must Do Before It's Too Late

Every organisation runs on something that leaders sense but are never taught to shape: the collective energy of its people. This hidden factor separates teams which thrive from those that falter.In Energy at Work, Phil Lewis draws on thirty years spent helping some of the world's best organisations transform how their people perform. The productivity and innovation that leaders chase, he argues, rest on what most business books overlook: the quality of relationships between people. Where those relationships are healthy, energy flows and performance follows. Where they are damaged, no amount of vision, strategy or optimisation will repair what is, underneath, a human problem. The book maps the energetic states teams move through and names what really drains them. It takes on the misconceptions that hold organisations back - from the grindset to the myth of work/life balance - to reveal the demanding but powerful human work that leads to sustained high performance.Leaders at all levels and across every sector, HR and learning and development professionals, and students of organisational life will find in this book a rigorous but practical approach to leadership and culture change. Energy at Work challenges the easy answers of the business bookshelf - and offers a new account of what a workforce is, and what makes it come alive.

What’s Really Draining Your People – And The Power You Have To Change It

Energy at Work

Understand the importance of employee engagement to build psychological wellbeing in organizations. Principles of Employee Engagement by Ramnik Singh is an outcome-focused textbook for upper-level undergraduate and postgraduate students studying Human Resource Management, organizational behavior and leadership. Grounded in organizational psychology and contemporary HRM practice, it equips students with the concepts and practical skills needed to understand, design and sustain employee engagement in diverse organizational contexts. The textbook explores the psychological foundations of engagement, including motivation, trust and safety, and examines how these concepts translate into effective HR policies and leadership practice. Students are guided through the measurement of engagement, the design of employee experience and the future challenges shaping engagement at work. This textbook includes: - Clear definitions of employee engagement and common misconceptions - Insight into the psychology of engagement, wellbeing, trust and psychological safety - Reflective questions and exercises to apply HRM frameworks to workplace scenarios - Real-world examples from organizations such as Microsoft, Netflix, Airbnb, Shopify and Zoom &gt;Whether studying HRM or preparing for leadership roles, this textbook enables students to evaluate engagement strategies critically and apply evidence-based approaches to build positive and sustainable workplaces.

Building Better Workplaces through Effective HR Practices

Principles of Employee Engagement

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

No Drama Teams

Regulating the Future of Work

Legal Governance of Agentic AI and Autonomous Agents

LEADERSHIP THAT STARTS WITH THREE SIMPLE WORDSPlease, Thank You, I’m Sorry challenges a modern assumption that authority alone drives results. Instead, it reveals a more powerful truth: respect, accountability, and humility are what create high-performing teams.Through real-world stories and hard-earned lessons, Please, Thank You, I’m Sorry follows the evolution of a leader who learned that results don’t come from control but from connection. From early missteps to transformative breakthroughs, it uncovers how small, often overlooked behaviors shape culture, trust, and ultimately, business outcomes. Built around three deceptively simple phrases, this guidebook explores the patience required to ask thoughtful questions, the impact of genuine appreciation, and the courage needed to take accountability. These are not soft skills. They are leadership standards that separate transactional managers from those who inspire lasting performance.&nbsp; Please, Thank You, I’m Sorry introduces practical frameworks that offer a new lens for leaders who want to build teams that are not only high-performing but also deeply engaged.&nbsp; The most impactful leaders are not the loudest in the room. They are the ones people choose to follow.

How Early Childhood Behavior Shapes Extraordinary Leaders

Please, Thank You, & I'm Sorry

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

A Practical Guide to Managing High-Conflict Communication and Creating Calm in Healthcare Settings

Biff for Healthcare

How to Predict Performance in Any Field

The Scout's Edge

Companies are buying, selling, and managing AI as if it were software. But AI does not behave like software—and that mismatch is quietly fracturing growth models, org structures, metrics, dashboards, and investment decisions across the global enterprise. While organizations can track what they are spending on AI models and infrastructure, few have the commercial, organizational, and operational architecture to answer the era's hardest questions: How do we accurately price and capture the value of intelligent outcomes? How do we redesign our workforce and talent models beyond naive headcount cuts? How do we prove, measure, and scale real return across an enterprise built for human-operated software, not intelligent systems? In Quantware, technology pricing strategist Esra Kucukciftci reveals that these enterprise roadblocks are not temporary growing pains. They are the evidence of a fundamental economic paradigm shift from software to quantware: a new system of value creation that is dynamic, distributed, and continually evolving. This paradigm shift fundamentally rewrites the commercial and operational models. Where software sells tools, static features, and user access, quantware commercializes verifiable outcomes. It redefines what customers pay for, how providers prove performance, how contracts assign risk and revenue, and how enterprises evaluate true return on intelligent systems (ROIS). Kucukciftci outlines the blueprint for redesigning the enterprise around this post-software reality. She details the transition from Software-as-a-Service (SaaS) to Resolution-as-a-Service (RaaS), along with new approaches to AI outcome economics and dynamic contracts. Crucially, she introduces a new organizational design—The Dynamic Firm— built to align human talent with machine delivery alongside the PROVE framework to govern intelligent value creation at scale. Drawing on her experience advising global enterprise technology companies, private equity portfolios, and high-growth ventures, Kucukciftci addresses both sides of the post-software economy: the technology providers building AI offerings, and the enterprise leaders tasked with buying, implementing, and governing them. For leaders who know AI will reshape their business but lack the commercial, organizational, and operational models for what comes next, Quantware provides the language, architecture, and practical playbook to compete and win in the post-software era.

The Post-Software and Post-Product Era in Business

Quantware

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

The MIT Press Essential Knowledge series

What lies underneath digital platforms—their invisible architecture and governance that determine everything visible. Every time you unlock your phone, stream a show, or start your car, you’re entering a world shaped by thousands of engineering decisions you’ll never see. Most platform conversations fixate on their visible canopy—business models, user experience, competitive strategy—the “leaves,” in a sense. Platforms by Amrit Tiwana excavates their roots. The book begins with a simple DNA test that separates authentic from faux platforms, then traces the forces turning tractors, pacemakers, and elevators into platforms. Using the platform trinity, the author explores principles behind why platforms behave so differently, why superior technology doesn’t always win, and why—unlike products that reach a final form—platforms never stop evolving. From there the book explains platforms’ two hidden root systems: The first system, architecture, shows how Lego-like “modular” design, frozen interfaces, and prefab building blocks let thousands of outsiders contribute pieces that snap into colossal systems. The second system, governance, describes where architecture confronts human behavior. Elegant architecture flails with poor governance, so both demand discipline.

What lies underneath digital platforms—their invisible architecture and governance that determine everything visible. Every time you unlock your phone, stream a show, or start your car, you’re entering a world shaped by thousands of engineering decisions you’ll never see. Most platform conversations fixate on their visible canopy—business models, user experience, competitive strategy—the “leaves,” in a sense. Platforms by Amrit Tiwana excavates their roots. The book begins with a simple DNA test that separates authentic from faux platforms, then traces the forces turning tractors, pacemakers, and elevators into platforms. Using the platform trinity, the author explores principles behind why platforms behave so differently, why superior technology doesn’t always win, and why—unlike products that reach a final form—platforms never stop evolving. From there the book explains platforms’ two hidden root systems: The first system, architecture, shows how Lego-like “modular” design, frozen interfaces, and prefab building blocks let thousands of outsiders contribute pieces that snap into colossal systems. The second system, governance, describes where architecture confronts human behavior. Elegant architecture flails with poor governance, so both demand discipline.

Platforms

In a world where strategy can be copied and technology is increasingly accessible; culture has become one of the few remaining sources of competitive advantage. This means that senior HR and business professionals can no longer afford to leave culture to chance so need a credible, practical way to design it on purpose and refine it at speed. This book shows them how. Written specifically for these senior practitioners, this book shows how to do a cultural diagnosis so that HR and OD professionals can assess existing systems and processes as well as company values and employee behaviours. They are then equipped to identify cultural priorities and assess where efforts are best focused. This includes examining the organization's operating model, work design and recognition systems. With expert discussion of the importance of employee communication, employee engagement and belonging as well as the difference that purpose and trust at work make to company performance, this is essential reading for all those needing to design a company culture that will support performance improvement for individual employees and the business as a whole. Most importantly, this book shows how to constantly refine company culture at speed so that it can be a key driver of sustainable performance improvement. Packed with tools, templates and frameworks, this guide is an essential playbook for all senior HR and OD practitioners as well as business leaders responsible for company culture.

A Practical Guide for High-Performing Organizations

Culture by Design

How to Create, Manage, and Sustain a Skills-Based Culture

The TWI Implementation Field Guide

Don't Let AI Eat You Alive

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