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Strategic Human Resource Management in
the Hospitality Industry

Strategic Human Resource Management in the Hospitality Industry

A Digitalized Economic Paradigm

Wie Sie die psychologischen Gesetze der Macht für Ihren nächsten Karriereschritt nutzen

Die unsichtbare Executive-Strategie

Resonance is for anyone who understands that a narrow focus on the traditional leadership skills of analysis, strategy and execution is no longer sufficient, and wants to understand how to take their leadership to a whole new level.Our increasingly polarized world, where business, technology and the geopolitical landscape are moving at breathtaking speeds and burnout is at an all-time high, demands a new kind of leader, one who understands that strategic advantage depends on the one resource that hasn't kept up with the pace of change: the human nervous system.They want to learn how to steady their own system and that of others, for clearer thinking, bolder innovation and better decisions under pressure. Resonance helps leaders build neural intelligence by combining neuroscience, whole-body awareness and leadership development into clear, practical actions. It features examples drawn from high-stakes environments, a downloadable toolkit and guidance for coaches and leadership development professionals.Because people do their best work when they feel safe, seen and resourced.

How neural intelligence shapes leadership and performance

Resonance

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

An open invitation to changemakers, educators, conscious consumers, and anyone interested in the creative economy to lean into this grassroots global community and help drive systems change. We live in an age where every convenience is a finger tap away, but historically marginalized communities and ecosystems are paying the price of unconscious consumption. Our current economic practices contribute to environmental damage, social injustice, and declining public trust. The solution, argues Stacey Edgar, social entrepreneur and executive director of the International Folk Art Market, is the artisan economy. In contrast to the profit-at-all-costs model of the mainstream economy, the artisan approach to production and consumption encourages creativity, preserves culture, and cultivates connection. In Artisan Economics, Edgar proposes a shift toward this artisan-centric model that prioritizes creativity, dignity, and community. Drawing on stories and research from around the world, she outlines eight core principles of the artisan economy—purpose, creativity, dignity, resistance, community, value, sustainability, and shared prosperity. She also shares a framework, called the Taproot Model of Systems Change, on which to enact these principles by restoring a vision of the economy as a living system. Ultimately, Edgar proposes, the artisan economy is a way to reconnect consumers with makers, foster sustainable growth, and create a more equitable and human-focused global economy. To create true connections across our global economy, we need a dramatic overhaul of what it means to work and what it means to consume.

Eight Principles to Craft a More Conscious, Collaborative, and Connected Future

Artisan Economics

Contributions to Economics

Pasquale L. Scandizzo holds a Ph.D. from the University of California, Berkeley. He is Professor of Political Economy, past Director and Fellow of the Center for Economic and International Studies, Senior Fellow and Member of the Advisory Board of the University of Rome “Tor Vergata” Foundation, President of the Villa Mondragone Economic Development Association, President Emeritus of the Italian Society of Development Economics, and Chairman of OpenEconomics International, a university spin off focusing on project evaluation and economic development. His former institutional positions include the Governing Board of the Italian Institute of Statistics, the Italian Institute for Economic Planning (President), the National Planning Board, the Italian Parliamentary Budget Committee (Senior Adviser), the Ministry of Economics and Finance (Economic Adviser) the World Bank (Senior Economist and Research Coordinator). He has developed widely published methodologies to evaluate public investment programs, by combining option theory, cost benefit analysis and computable general equilibrium methods, and
 
 has been advising the World Bank and other multilateral institutions on the applications of these methodologies to policies of sustainable development.

This study explores the transformative potential of Artificial Intelligence (AI) in the tourism sector, emphasizing its role in enhancing service quality, operational efficiency, and global reach. To assess future impacts, the study uses a Social Accounting Matrix (SAM) and a Computable General Equilibrium (CGE) model built on GTAP 11 data. A scenario analyzing €66 billion in AI-tourism investments across G7 and other nations suggests strong short-term returns, particularly for capital and skilled labor, with the U.S. leading due to favorable infrastructure and market conditions. These findings point to the need for skill development and equitable policy design. AI’s capacity to personalize experiences and optimize operations positions it as a key driver of sustainable growth in tourism, with considerable economic spillovers and transformative potential across global markets.

A General Equilibrium Analysis

Tourism, Structural Features and Artificial Intelligence

The pocket MBA for entrepreneurial moms and women of color&nbsp;who want to build a business from scratch, overcome financial obstacles, and shift the trajectory of their life, from a globally recognized entrepreneur, business coach, and digital educator. While starting a new business is hard for everyone—half close their doors within the first five years—it’s even harder for female entrepreneurs. Ellie Diop, founder and CEO of Ellievated Academy, Fully Funded Co., and Mommy to Millionaire, intimately knows the barriers that historically have kept women from economic freedom. She also knows how to overcome them.&nbsp; From starting her business with a single $1,200 stimulus check in 2020, to becoming a self-made millionaire in her very first year, Ellie has mastered the art of life changing entrepreneurial success—and now, with Girl, Start that Business!, she’s ready to share those secrets.&nbsp; The strategies within these pages are battle tested: Ellie has turned thousands of her clients into profitable business owners. And she’s done so by meeting them where they are. Ellie knows many women are starting from zero—no money, no business plan, no customers. What they do have is a great idea, hustle, heart, and street savvy. This non-judgmental, sassy, and whip-smart pocket MBA is what female entrepreneurs need to turn their dreams into life-changing reality.&nbsp; Let’s go, girl, start that business today!

The pocket MBA for entrepreneurial moms and women of color&nbsp;who want to build a business from scratch, overcome financial obstacles, and shift the trajectory of their life, from a globally recognized entrepreneur, business coach, and digital educator. While starting a new business is hard for everyone—half close their doors within the first five years—it’s even harder for female entrepreneurs. Ellie Diop, founder and CEO of Ellievated Academy, Fully Funded Co., and Mommy to Millionaire, intimately knows the barriers that historically have kept women from economic freedom. She also knows how to overcome them.&nbsp; From starting her business with a single $1,200 stimulus check in 2020, to becoming a self-made millionaire in her very first year, Ellie has mastered the art of life changing entrepreneurial success—and now, with Girl, Start that Business!, she’s ready to share those secrets.&nbsp; The strategies within these pages are battle tested: Ellie has turned thousands of her clients into profitable business owners. And she’s done so by meeting them where they are. Ellie knows many women are starting from zero—no money, no business plan, no customers. What they do have is a great idea, hustle, heart, and street savvy. This non-judgmental, sassy, and whip-smart pocket MBA is what female entrepreneurs need to turn their dreams into life-changing reality.&nbsp; Let’s go, girl, start that business today!

The Foolproof Plan to Turn Your Idea into Income and Change Your Life

Girl, Start That Business!

Neue Energie für die Arbeitswelt - mit dem 'Heartbeat' erfolgreicher Organisationen Wie bleiben Unternehmen in Zeiten von Digitalisierung, Wertewandel und Fachkräftemangel zukunftsfähig? Welche Arbeitskultur verbindet mentale Gesundheit, Sinn und Leistungsfähigkeit? "Heartbeat" liefert wissenschaftlich fundierte Antworten - praxisnah und hochrelevant für Führungskräfte, HR-Expert:innen und Organisationsentwickler:innen. Basierend auf einer der umfassendsten Studien im DACH-Raum - mit über 1.900 Unternehmen und mehr als 200.000 Mitarbeitenden - zeigen Prof. Dr. Heike Bruch und Marvin Neu, was vitale Organisationen heute auszeichnet. Im Zentrum steht der Heartbeat - eine Kultur, die nicht nur Leistung fördert, sondern auch Sinn vermittelt und die psychische Gesundheit stärkt. Ein Schlüsselwerk für die Arbeitswelt von morgen <ul> <li>Drei Organisationstypen im direkten Vergleich - mit klaren Handlungsempfehlungen</li> <li>Wissenschaftlich fundierte Interventionen für mehr Energie, Fokus und Resilienz</li> <li>Impulse für nachhaltigen Wandel - über Abteilungen, Branchen und Hierarchien hinweg</li> </ul> "Heartbeat" ist ein strategischer und zugleich inspirierender Leitfaden für alle, die Organisationen zukunftsfähig gestalten wollen - mit mehr Klarheit, Vitalität und messbarem Erfolg.

Neue Energie für die Arbeitswelt – mit dem »Heartbeat« erfolgreicher Organisationen 
 
 Wie bleiben Unternehmen in Zeiten von 
 Digitalisierung, Wertewandel und Fachkräftemangel
 zukunftsfähig? Welche Arbeitskultur verbindet 
 mentale Gesundheit, Sinn und Leistungsfähigkeit
 ? 
 „Heartbeat“
 liefert wissenschaftlich fundierte Antworten – praxisnah und hochrelevant für Führungskräfte, HR-Expert:innen und Organisationsentwickler:innen.
 
 Basierend auf einer der umfassendsten Studien im DACH-Raum – mit über 
 1.900 Unternehmen und mehr als 200.000 Mitarbeitenden
 – zeigen 
 Prof. Dr. Heike Bruch
 und 
 Marvin Neu
 , was vitale Organisationen heute auszeichnet. Im Zentrum steht der 
 Heartbeat
 – eine Kultur, die nicht nur Leistung fördert, sondern auch Sinn vermittelt und die psychische Gesundheit stärkt.
 Ein Schlüsselwerk für die Arbeitswelt von morgen<ul><li>Drei Organisationstypen
 im direkten Vergleich – mit klaren Handlungsempfehlungen
 </li><li>Wissenschaftlich fundierte Interventionen
 für mehr Energie, Fokus und Resilienz
 </li><li>Impulse für nachhaltigen Wandel
 – über Abteilungen, Branchen und Hierarchien hinweg
 </li></ul>„Heartbeat“
 ist ein strategischer und zugleich inspirierender Leitfaden für alle, die 
 Organisationen zukunftsfähig gestalten
 wollen – mit mehr Klarheit, Vitalität und messbarem Erfolg.

Wie Unternehmen ihre Energie freisetzen und Zukunft schaffen

Heartbeat

Understand and learn to respond to the global and local crises shaping the tourism industry. Crisis Management in Tourism by Kyriaki Glyptou is a comprehensive textbook designed for upper-level undergraduate and postgraduate students studying tourism, hospitality and event management. Aligned with modules on crisis management and sustainable tourism, it provides a structured framework for understanding how crises impact destinations, organizations and various stakeholders. Taking a multidimensional approach, this textbook explores why traditional crisis management models often fail in high-stakes tourism contexts. This textbook: -Examines nine interconnected dimensions in managing a crisis response: the legal, operational, financial, communication, strategic, reputational, political, ethical and human factors -Explores the contemporary challenges reshaping the industry, including climate change, geopolitical instability and community resistance to tourism -Includes real-world examples from VisitBritain, the Greek National Tourism Organization, TUI and Jet2, alongside crisis events such as the 2019 Australia wildfires &gt;This textbook equips students with the knowledge and practical skills needed to navigate crises, make decisions in dynamic, uncertain environments and build resilience in a rapidly changing global tourism industry.

Principles and Practices for Strategic and Resilient Planning

Crisis Management in Tourism

Gute Führung ist kein Zufallsprodukt. Sie ist Handwerk. Und Handwerk kann man lernen. 
 Dieses Buch handelt von Führung. Aber eigentlich handelt es von uns allen: im Büro, zuhause, im Supermarkt, im Straßenverkehr. Kein Arschloch zu sein ist eine Lebenseinstellung. Und gleich mal zur Einordnung: Niemand ist ein Arschloch. Man kann sich aber wie eines verhalten. Das ist gleich zu Beginn ein wichtiger Unterschied: Wäre man ein Arschloch, dann wäre das nicht veränderbar. Verhält man sich wie eines, dann kann man sich auch anders verhalten. Und genau darum soll es hier gehen.

 
 Erzählt wird eine Geschichte. Im Mittelpunkt steht Bernd, eine engagierte Führungskraft, bei der es trotzdem knirscht. Mit einem Coach an seiner Seite lernt er Schritt für Schritt, was gute Führung ausmacht. Mit Rückschlägen, Aha-Momenten und einem Happy End. Unterwegs sammelt er viele Werkzeuge, die sich am nächsten Arbeitstag anwenden lassen. Für alle, die führen. Und für alle, die es bald tun werden.

 'Kein klassisches Fachbuch, sondern ein Roman, der eigentlich ein Fachbuch ist. Ich war wirklich in der Story drin und neugierig, wie es weitergeht.' 
 Dr. Markus Ebner, Begründer des PERMA-Lead-Modells

 
 Fundament des Buches ist Positive Leadership, genauer gesagt der PERMA-Lead-Ansatz, ein wissenschaftlich fundiertes Führungsmodell auf Basis der Positiven Psychologie. Die fünf Hebel dahinter

 <ul><li>positive Emotionen ermöglichen (Positive Emotions),</li><li>individuelles Engagement fördern (Engagement),</li><li>tragfähige Beziehungen schaffen (Relationships),</li><li>Sinn in der Arbeit vermitteln (Meaning) und</li><li>Erfolge sichtbar machen (Accomplishment)</li></ul>
 lernt man beim Lesen kennen. So wie Bernd: einen nach dem anderen.

 Über den Autor 
 Dr. Bernd Bürger ist Polizeidirektor, Forscher und einer der wenigen Menschen, die wissen, wie es sich anfühlt, beim G20-Gipfel in Hamburg mit über 150 Spezialkräften im Steinhagel für Menschen und Entscheidungen verantwortlich zu sein - und später eine Studie über Wohlbefinden am Arbeitsplatz zu schreiben.

 
 Als zertifizierter Advanced PERMA-Lead® Consultant trainiert Bernd Führungskräfte in Deutschland, der Schweiz, den Niederlanden, in Großbritannien und in den USA. An der Polizeiakademie der Niederlande leitet er ein Modul im Masterstudiengang für angehende Führungskräfte. Seit 2020 ist er Fachbereichsleiter Führung und Einsatz beim Fortbildungsinstitut der Bayerischen Polizei.

Führen mit Haltung, Herz und Humor. Positive Leadership in der Praxis

Sei einfach kein Arschloch

Modern leaders face intense pressure to move fast and look decisive, often resorting to rapid restructuring and sudden pivots to signal strength. But this obsession with speed is a trap. It forces executives to rely on past assumptions rather than actual observation, turning experience into hasty judgment. When you act on incomplete fragments - like anecdotal evidence or surface-level dashboards -&nbsp; you inadvertently trigger a cycle of temporary fixes, organizational fatigue and strategic drift. This concise book introduces a critical discipline for the modern era: pausing to see an organization clearly before attempting to change it. Moving beyond abstract theory, Clarity Before Change provides executives with practical tools-like the "Organization Twin"-to map capabilities without bias and replace organizational blame with productive curiosity. Far from preaching hesitation, this research-backed guide delivers a blueprint for precise, intelligent transformation, showing that the ultimate competitive advantage is strategic composure under complexity.

Why leaders must see clearly before they act

Clarity before Change

Skills for Scholars

Thoughtful advice on how to leave academia gracefully and build your best life in retirement Retirement is one of the most challenging transitions in an academic's career, and it's natural to feel overwhelmed by the changes that lie ahead. This how-to guide explains how to structure your last few years of employment so that you retire well and feel good about it. Drawing on engaging personal stories from across academia, it shares concrete tips for letting go of one key phase of life and embracing the opportunity to reinvent yourself in the next. On Retiring makes the case that you have the ultimate say in charting your path through retirement, aging, and whatever comes next after academia--and provides the guidance you need to do so. Susan Shaw describes the lessons she learned from her own retirement experience and those of her colleagues, highlighting what worked and what didn't while paying special attention to the things that make the academic workplace unique. She outlines the four-year retirement plan she developed for herself and suggest some steps colleges and universities can take to honor the service of faculty members and help them to stay connected after retirement. Along the way, Shaw examines some of the downsides of aging in the academy and discusses relevant differences in academic experiences, covering topics such as gender, race, and sexuality. Focusing on so much more than just financial planning, On Retiring empowers you with social, psychological, and philosophical tools to leave the academy on your own terms and thrive in retirement.

A Guide to Preparing for Life After Academia

On Retiring

Strategic Staffing, Sixth Edition equips both current and future managers with the knowledge and skills to adopt a strategic and contemporary approach to talent identification, attraction, selection, deployment, and retention. Grounded in research, this text covers modern staffing concepts and practices in an engaging and reader-friendly format.

Strategic Staffing

Strategic Human Resource Management in the Hospitality Industry

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