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Haydn Shaw

Stephen M. R. Covey

Sticking Points

How to Get 5 Generations Working Together in the 12 Places They Come Apart

USA TODAY BESTSELLER! Paperback includes new content and bonus chapter.Take your rightful place in the driver's seat of your own life and career through focused and fearless business strategies.Luxury fashion mogul and social activist Rebecca Minkoff built a fashion empire through hard work and a relentless drive to live her dream. It wasn't easy and took tremendous resolve to remain hungry and persevere. By never giving up, she has created a space for herself on the shelves of luxury department stores across the world.In Fearless, Minkoff helps you learn how to: <ul><li>Face challenges head on, using Rebecca's fearless approach to push yourself.</li><li>Overcome the fear and trials female entrepreneurs often face.</li><li>Break the rules and find success in places they previously thought to be inaccessible.</li><li>Reach their goals, no matter how unattainable they may seem.</li></ul>Through this book, Rebecca shares her own stories and teaches you how she was able to reach her goals to become the successful fashion designer she is today.She shows that if you remain hungry, work hard, and face the unspoken rules that have held women back for centuries, you can make success happen for yourself.

USA TODAY BESTSELLER! Paperback includes new content and bonus chapter.Take your rightful place in the driver’s seat of your own life and career through focused and fearless business strategies.Luxury fashion mogul and social activist Rebecca Minkoff built a fashion empire through hard work and a relentless drive to live her dream. It wasn’t easy and took tremendous resolve to remain hungry and persevere. By never giving up, she has created a space for herself on the shelves of luxury department stores across the world.In Fearless, Minkoff helps you learn how to:<ul><li>Face challenges head on, using Rebecca’s fearless approach to push yourself.</li><li>Overcome the fear and trials female entrepreneurs often face.</li><li>Break the rules and find success in places they previously thought to be inaccessible.</li><li>Reach their goals, no matter how unattainable they may seem.</li></ul>Through this book, Rebecca shares her own stories and teaches you how she was able to reach her goals to become the successful fashion designer she is today.She shows that if you remain hungry, work hard, and face the unspoken rules that have held women back for centuries, you can make success happen for yourself.

The New Rules for Unlocking Creativity, Courage, and Success

Fearless

From the #1 New York Times bestselling author of Made to Stick, Switch, and The Power of Moments comes a revolutionary guide to fixing what's not working - in organizations and companies, and even in our daily lives - by identifying leverage points and concentrating resources to achieve our goals. Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We're stifled by the gravity of the way we've always done things. And we spend so much time fighting fires - and fighting colleagues - that we lack the energy to shift direction. But with the right strategy, we can move the boulder. In Reset, Heath offers a framework for getting unstuck and making the changes that matter: from a freakishly effective fast-food drive-thru to a simple trick from couples therapy to a grassroots initiative that saved the lives of a million cats. The secret is to find leverage points: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points. In Reset, you'll learn:-Why the feeling of progress can be your secret weapon in accelerating change-How leaders can uncover and stop wasteful activities-Why your team's motivation is often squandered-and how to avoid that mistake-How you can jump-start your change efforts by beginning with a burstThe book also investigates mysteries: Why the middle is the roughest part of a change effort. Why inefficiency can sometimes accelerate progress. Why getting "buy-in" is the wrong way to think about change. What if we could unlock forward movement - achieving progress on what matters most - without the need for more resources? The same people, the same assets...but dramatically better results. Yesterday, we were stuck. Today, we reset.

From the #1 New York Times bestselling author of Made to Stick, Switch, and The Power of Moments comes a revolutionary guide to fixing what’s not working - in organizations and companies, and even in our daily lives - by identifying leverage points and concentrating resources to achieve our goals. Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We’re stifled by the gravity of the way we’ve always done things. And we spend so much time fighting fires - and fighting colleagues - that we lack the energy to shift direction. But with the right strategy, we can move the boulder. In Reset, Heath offers a framework for getting unstuck and making the changes that matter. The secret is to find leverage points: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points. Heath weaves together fascinating examples, ranging from a freakishly effective fast-food drive-thru to a simple trick from couples therapy to an inspirational campaign that saved the lives of a million cats. In Reset, you’ll learn: -Why the feeling of progress can be your secret weapon in accelerating change -How leaders can uncover and stop wasteful activities -Why your team’s motivation is often squandered—and how to avoid that mistake -How you can jump-start your change efforts by beginning with a burst The book also investigates mysteries: Why the middle is the roughest part of a change effort. Why inefficiency can sometimes accelerate progress. Why getting “buy-in” is the wrong way to think about change. What if we could unlock forward movement - achieving progress on what matters most - without the need for more resources? The same people, the same assets…but dramatically better results. Yesterday, we were stuck. Today, we reset.

How to change what’s not working

Reset

In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest. “What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller. &nbsp;Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply—“Great leaders serve”—confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen—or destroy—credibility. &nbsp;This fourth edition includes the proven SERVE model plus breakthrough content on leadership’s most critical element—a leader’s heart. Discover these new features: <ul><li>Revised chapters</li><li>New chapter with five HEART habits that form the foundation for great leadership</li><li>Comprehensive facilitator’s guide for groups and teams</li><li>Expanded resources for teams and organizations</li></ul> Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.

In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest. “What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller. &nbsp;Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply—“Great leaders serve”—confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen—or destroy—credibility. &nbsp;This fourth edition includes the proven SERVE model plus breakthrough content on leadership’s most critical element—a leader’s heart. Discover these new features: <ul><li>Revised chapters</li><li>New chapter with five HEART habits that form the foundation for great leadership</li><li>Comprehensive facilitator’s guide for groups and teams</li><li>Expanded resources for teams and organizations</li></ul> Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.

What Great Leaders Know and Do

The Secret, 4th Edition, Revised and Expanded

In his leadership manifesto, hospitality icon David Grutman shares the importance of building relationships to drive success, with practical tips to level up your business—and your life. David Grutman knows everyone, and everyone—or rather, anyone who’s anyone—knows him. From a humble start as a 21-year-old bartender at a restaurant in the Aventura Mall to today, partnering with the owner of that same restaurant almost two decades later on a globally recognized nightlife brand, LIV, Grutman is credited with single-handedly transforming the global nightlife and hospitality scene. His collective business properties across Miami, Dallas, and Las Vegas include a Japanese-inspired steakhouse in partnership with Bad Bunny, Gekkō, Komodo, and some of the highest-grossing-per-square-foot restaurants in the country. Groot Hospitality is a household name and David prides himself on not only creating incredible venues, but once in a lifetime experiences that people are willing to travel from all over the world to enjoy. David has taken hospitality to a whole new level, and now, he is breaking down exactly how he got to where he is today. The key to his success has not changed from his first opening to his most recent multimillion-dollar venture: It’s his relationships. In Take It Personal, David shares his core values and guiding principles on building relationships, and businesses, that last, including: • Create an ecosystem. • The details are everything in every business. • Play the long game. • Connecting people is real wealth. Entertaining, practical, and chock-full of behind-the-scenes stories from David’s career, Take It Personal is the perfect guide to accelerating your career and unlocking your full potential.

How to Succeed by Building Relationships and Playing the Long Game

Take It Personal

Great leaders create teams and companies that don't need great leaders. That idea might stop you cold. Good. Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity. This is the hero trap.&nbsp;Most high-performing leaders don't recognize the pattern until they're burning out inside it. Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person. The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get <ul><li>specific diagnostics to find where you're stuck;</li><li>frameworks to delegate authority—not just tasks;</li><li>the tools to know when to lead from the front and when to get out of the way; and</li><li>a system for building self-sustaining teams that scale without you.</li></ul> With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.

Exhausted. Overwhelmed. You're the hero—and the bottleneck. Escape the hero leadership trap by mastering delegation, systems thinking, and scalable leadership to build self-managing teams that thrive without you. You're working harder than ever, but your team seems to need you more, not less. Every decision waits for your approval. Every problem lands on your desk. You've become the bottleneck in your own organization—and the exhaustion is real. This book reveals why the behaviors that made you successful—solving problems, making decisions, and being always available—now create organizational dependency rather than capability. Through the compelling story of CEO Alex Chen and Flynn's thirty years leading startups through IPOs and acquisitions, you'll discover the proven three-stage path from Controller to Builder to Architect. This is the systematic methodology Flynn developed while leading under real pressure, then validated through over 400 coaching engagements. You'll get specific diagnostics to do the following: <ul><li>Identify where you're stuck</li><li>Access frameworks to delegate authority (not just tasks)</li><li>Utilize techniques to build self-sustaining systems that scale without you</li></ul> With a foreword by Marshall Goldsmith, this book provides what other leadership books describe but fail to teach: how to transform from the hero who does everything to the architect who builds organizations that thrive without constant intervention.

The Leader's Shift from Doing to Designing

The Hero Trap

Digital Transformation and Innovation

This book examines the evolving role of digitalization in knowledge transfer within businesses and education, offering a thoughtful exploration of innovative frameworks, case studies, and practical strategies to address the challenges of a rapidly changing landscape. Integrating perspectives from very diverse fields highlights how AI, immersive technologies, and an attitude of co-creation can enhance knowledge retention, ecosystem thinking, and learner engagement.&nbsp;Bringing together contributions from experts across industries and academia, the book combines theoretical insights with truly practical applications. Topics include AI-enhanced HR processes, digital ecosystems for small and medium-sized enterprises, and methods to improve learner motivation through tools like chatbots and immersive worlds. Through case studies, such as the use of an Extended Reality demonstrator in collaborative workspaces and systematic approaches to AI adoption, the book provides readers with a deeper understanding of how knowledge transfer can be reimagined in digital environments. It also raises critical questions about the integration of AI, the ethical implications of automation in knowledge management, and the future of workplace learning. It further explores practical solutions, including frameworks for collaborative business-education partnerships and strategies to support upskilling and innovation in digital ecosystems. Its focus on fostering resilient, adaptive systems and addressing pressing challenges in knowledge transfer makes it a practical guide for creating sustainable and forward-thinking solutions.As such, the book provides business leaders, educators, and policymakers with actionable insights to support innovation, sustainability, and collaboration. Professionals navigating the complexities of digital transformation will also find it a valuable resource.

Shaping the Future

Digital Transformation in Knowledge Transfer

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara’s book Unreasonable Hospitality issued a compelling invitation: “No matter what business you’re in, you can make the choice to be in the hospitality industry.” His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how—a step-by-step roadmap to applying those lessons, including: • Building and leading your team with consistency, integrity—and yes, hospitality • Developing a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and center • Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he’s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new coloring book. You’ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara’s book Unreasonable Hospitality issued a compelling invitation: “No matter what business you’re in, you can make the choice to be in the hospitality industry.” His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how—a step-by-step roadmap to applying those lessons, including: • Building and leading your team with consistency, integrity—and yes, hospitality • Developing a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and center • Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he’s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new coloring book. You’ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

"This is an original approach for executive teams to harness innovation through strategic engagement with both external innovation ecosystems and internal systems"--

A practical handbook for accelerating innovation, both internally and externally, through engagement with innovation ecosystems. Leaders in large organizations face continuous pressure to innovate, and few possess all the internal resources needed to keep up with rapid advances in innovation, science, and technology. But looking beyond their own organizations, most face a bewildering landscape of external resources. In Accelerating Innovation, these leaders—whether from the private, public, or nonprofit sectors—will find a practical guide to this external landscape. Authors Phil Budden and Fiona Murray provide directions for navigating innovation ecosystems—those hotspots worldwide where researchers, entrepreneurs, and investors congregate. While Silicon Valley and Greater Boston are popularly known for web-based digital technology and biotechnology, respectively, the logic of innovation ecosystems is not solely American—so this guide takes in new locations and varied sectors such as Singapore (smart cities), Perth (mining), Cairo and Dubai (fintech), London and Lagos (fintech and media), Copenhagen (quantum computing), Rio de Janeiro (energy), Halifax (oceans), and Tel Aviv (cybersecurity). Drawing practical advice from a synthesis of works on tech, innovation, entrepreneurship, and strategic management, and from a decade of their own research and teaching at the intersection of these topics, Budden and Murray distill insights and interconnections from all these different worlds into a useful and globally applicable set of frameworks and models. Their approach provides leaders at every organizational level with a clear and workable roadmap for making the most of the unique resources of innovation ecosystems.

Competitive Advantage through Ecosystem Engagement

Accelerating Innovation

What if the greatest obstacle to digital transformation isn't technology but the way leaders lead?

SCARE to CARES: Leading Digital Transformation Without Chaos shows how stress, chaos, anxiety, resistance, and ego derail change and replaces them with five repeatable behaviors: Communicate, Adapt, Relationships, Empower, Stay Calm.
Drawing on hands-on leadership across public sector and corporate teams, Saby Waraich turns tense, high-stakes change into steady execution.

You'll learn how to:Replace fear-based control with clear agreements and visible progress
Build trust quickly across IT, business, and vendor teams
Make sound decisions under pressure without burning people out
Set up rituals, dashboards, and feedback loops that keep work moving
Model calm so teams keep solving instead of spiraling


This is a field guide for executives, PMOs, and technical leaders who want transformation to stick without heroics or burnout. The result: teams that communicate clearly, adjust fast, and ship meaningful outcomes.
Bold change doesn't require chaos. It requires care and a simple way to practice it every day.

Leading Digital Transformation without Chaos

Scare to Cares

Taylor and Francis Proceedings in Business, Management and Economics

This book presents the official proceedings of the International Conference on Business, Management, Economics, and Information Systems (ICBMEIS 2025), held at York College, City University of New York (CUNY). It brings together high-quality research, practical insights, and scholarly debate to advance sustainable business practices and build resilient economic systems in a rapidly changing global environment.The volume compiles peer-reviewed papers, keynote insights, and thematic discussions that reflect the multidisciplinary nature of modern business research. It covers key areas such as business management, economics, supply chain and operations management, marketing, information systems, entrepreneurship, sustainability, human resource management, and business analytics. The chapters explore the contemporary challenges faced by organizations worldwide, including digital transformation, ESG expectations, global supply chain disruptions, and emerging economic risks, while offering innovative models, empirical evidence, and actionable strategies. The contributions underscore the importance of sustainable decision-making, technology-driven business solutions, and collaborative approaches among stakeholders. Collectively, the proceedings outline new research pathways and offer conceptual and practical frameworks to foster resilient enterprises and adaptive economic environments.This book is designed for academics, researchers, graduate students, business practitioners, policymakers, and industry leaders seeking evidence-based insights and emerging perspectives across business and economic disciplines. It serves as a valuable resource for those seeking to strengthen strategic decision-making, enhance organizational resilience, and stay current with global trends in sustainable business practices.

Moving Towards Sustainable Businesses and Developing More Resilient Economies

Principles of Bitcoin presents a holistic, first-principles-based framework for understanding one of the most misunderstood inventions of our time.

Technology, Economics, Politics, and Philosophy

Principles of Bitcoin

The Charismatic Leader: 21 Skills for Connecting with People unveils John Maxwell's roadmap to more impactful leadership through the power of charisma.

The Charismatic Leader: 21 Skills for Connecting with People unveils John Maxwell's roadmap to more impactful leadership through the power of charisma.

21 Skills to Connect with People

The Charismatic Leader

Sticking Points

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