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Haydn Shaw

Stephen M. R. Covey

Sticking Points

How to Get 5 Generations Working Together in the 12 Places They Come Apart

Essential insights that get to the heart of who you want to be as a leader and help you identify the actions that will take you there. What is it that differentiates a good enough leader from a truly great one?&nbsp;&nbsp; In What Great Leaders Do, bestselling author Andy Stanley shares timeless and transformational leadership insights he has learned (sometimes the hard way!) that are essential to breaking through the noise and getting to the core of who you want be as a leader and that set you on a path to transforming your organization into something greater while unlocking the potential of its people.&nbsp;In this essential guide, Andy supplies 10 leadership imperatives learned through his own experience and working with others that will help you:Ask the right questions and listen well. Set priorities. Empower employees and set direction. Know the difference between solving a problem and managing a tensionCreate and recreate systems. Yes, there may be certain basics to effective leadership, and you can find those lists anywhere, but it's the understanding of how to put those in place that separates the great from the average. From one leader to another, Andy details how to build a lasting legacy and be the leader your organization needs.&nbsp;

Essential insights that get to the heart of who you want to be as a leader and help you identify the actions that will take you there.

7 Essentials for Enduring Impact

What Great Leaders Do

The Presence-Driven Leader is a transformational guide for anyone ready to lead with authenticity, courage, and conviction, regardless of title. Drawing from three generations of leadership lessons and his own rise from hospitality's front lines to the corporate boardroom, Victor Simmons shows how real influence doesn't come from authority, it comes from presence.Through deeply personal storytelling and practical frameworks, Simmons takes readers from his family's humble Alabama roots to the global stages of hospitality leadership. Along the way, he reveals how his great-grandfather's grit, his grandfather's ingenuity, and his father's quiet excellence aboard Air Force One shaped his belief that true leadership is about who you are when no one is watching.Blending research, lived experience, and actionable tools, The Presence-Driven Leader introduces a framework built around three pillars-Coach, Influence, and Conviction-to help readers:Coach through challenges instead of simply managing problems
Build trust and influence without relying on position or authority
Lead with conviction grounded in clarity, service, and humility

From boardrooms to break rooms, from crisis to culture-building, Simmons equips leaders with strategies to inspire performance while preserving human dignity. Whether you're a seasoned executive or an emerging professional, this book will help you move beyond positional power to cultivate the presence that makes people want to follow you.Because leadership isn't about titles, it's about how you show up when it matters most.

Lead With Presence, Not Position

The Presence-Driven Leader

Restaurateur, entrepreneur, and New York Times bestselling author Danny Meyer reveals the secrets of his widely admired leadership philosophy and the tools he uses to build an energized, cohesive, and motivated culture. “Danny Meyer’s stories and lessons are as memorable as the flavors in his restaurants. I’ve been waiting two decades for this book, and it was worth it.”—Adam Grant, #1 New York Times bestselling author of Hidden Potential and Think Again and host of the podcast Re:Thinking In 2006, Danny Meyer owned eleven restaurants, was nurturing a single parkside burger kiosk called Shake Shack, and had just written a bestselling book, Setting the Table, about his company’s unique culture of Enlightened Hospitality. On the first page of that book, Danny proudly declared that in twenty-five years he had never closed a restaurant. But just a few years later, he shuttered his beloved Tabla, a decision that filled him with shame—but sparked a reckoning within him about what it means to be a leader. Danny realized that his fear of failure wasn’t just misguided: it was also an impediment to his innate entrepreneurial spirit. In What Could Possibly Go Right?, he takes the reader along on his journey to learn how he’s delivered a winning culture of excellence at scale. Businesses and organizations have long understood how to scale systems of production. But it's a much trickier challenge to scale uplifting human relationships, particularly in a fluid, growing organization—one that has now spawned 700 businesses spread across twenty-four countries. As Danny writes, “Along the way, I’ve tripped and scraped my knee more times than I can count, and yet the general trajectory has been upward and to the right.” What Could Possibly Go Right? offers fascinating, lively stories from the last twenty years of Danny’s career, along with plenty of his trademark mantras (D.F.S—Don’t F’ing Settle; Change Your Grip; and Think Like a Winemaker) and leadership concepts (the Hospitality Quotient; the Rule of Two; and the Four Gears of Leadership). Together, they offer an insightful, practical, and transformative roadmap for success, yes, but more important: for making things that matter and endure. Danny believes that culture is an aspiration, not a destination. When you get your culture on the right path in any field, your missteps end up mattering far less than the innumerable lives you’ll have changed for the better.

Restaurateur, entrepreneur, and New York Times bestselling author Danny Meyer reveals the secrets of his widely admired leadership philosophy and the tools he uses to build an energized, cohesive, and motivated culture. “Danny Meyer’s stories and lessons are as memorable as the flavors in his restaurants. I’ve been waiting two decades for this book, and it was worth it.”—Adam Grant, #1 New York Times bestselling author of Hidden Potential and Think Again and host of the podcast Re:Thinking In 2006, Danny Meyer owned eleven restaurants, was nurturing a single parkside burger kiosk called Shake Shack, and had just written a bestselling book, Setting the Table, about his company’s unique culture of Enlightened Hospitality. On the first page of that book, Danny proudly declared that in twenty-five years he had never closed a restaurant. But just a few years later, he shuttered his beloved Tabla, a decision that filled him with shame—but sparked a reckoning within him about what it means to be a leader. Danny realized that his fear of failure wasn’t just misguided: it was also an impediment to his innate entrepreneurial spirit. In What Could Possibly Go Right?, he takes the reader along on his journey to learn how he’s delivered a winning culture of excellence at scale. Businesses and organizations have long understood how to scale systems of production. But it's a much trickier challenge to scale uplifting human relationships, particularly in a fluid, growing organization—one that has now spawned 700 businesses spread across twenty-four countries. As Danny writes, “Along the way, I’ve tripped and scraped my knee more times than I can count, and yet the general trajectory has been upward and to the right.” What Could Possibly Go Right? offers fascinating, lively stories from the last twenty years of Danny’s career, along with plenty of his trademark mantras (D.F.S—Don’t F’ing Settle; Change Your Grip; and Think Like a Winemaker) and leadership concepts (the Hospitality Quotient; the Rule of Two; and the Four Gears of Leadership). Together, they offer an insightful, practical, and transformative roadmap for success, yes, but more important: for making things that matter and endure. Danny believes that culture is an aspiration, not a destination. When you get your culture on the right path in any field, your missteps end up mattering far less than the innumerable lives you’ll have changed for the better.

The Essential Journey to Scale an Enduring Culture

What Could Possibly Go Right?

Domina los principios fundamentales del estoicismo para convertirte en un líder ético, sabio y resiliente. En medio del caótico juego de intereses, la presión competitiva y el atractivo del éxito fugaz, es vital recurrir a la sabiduría atemporal de las filosofías antiguas. El líder estoico explora las meditaciones y enseñanzas clave de gestión, tal como las impartieron los antiguos, para agudizar tu perspicacia empresarial y mostrarte cómo afrontar los desafíos con virtud y visión estoicas. Esta guía indispensable examina lecciones vitales de liderazgo, con base en la sabiduría antigua de Marco Aurelio, Cicerón y Séneca, así como en la de los estoicos modernos. Aprovechando las ideas de estos filósofos, aprenderás a mantener el control en la incertidumbre y la paz en medio del caos, al aplicar principios atemporales a tu negocio. Como nos enseñó Epicteto: nada grandioso se crea de repente; sin embargo, con tiempo y paciencia —y un marco empresarial claro y conciso— se puede lograr mucho. ENGLISH DESCRIPTION Learn how to succeed in business with the millennia-old Stoic mindset. A clear and concise overview of Stoic principles alongside practical strategies to lead with clarity and control. Nothing great is easy, as Epictetus said. But it is achievable. The Stoic Leader brings together the five principles of Stoicism to empower you to lead with clarity and resilience and master your mindset. In The Stoic Leader, successful CEO Justin Stead and leading Stoic authority John Sellars bring together key lessons from the ancients alongside practical philosophical takeaways to empower your leadership strategy, improve results, and show you how to navigate challenges and uncertainties with virtue and vision. This hands-on leadership book harnesses the timeless wisdom of Marcus Aurelius, Epictetus, and Seneca into a clear and concise business mindset, equipping you with the tools you need to enrich your leadership skills and find stillness in your strategy. Whether you’re running a business or working as part of one, this classic business book will show you how to navigate challenges in your working life with resilience, to help you find inner peace within external chaos, and enhance your performance with greater control.

Domina los principios fundamentales del estoicismo para convertirte en un líder ético, sabio y resiliente. En medio del caótico juego de intereses, la presión competitiva y el atractivo del éxito fugaz, es vital recurrir a la sabiduría atemporal de las filosofías antiguas. El líder estoico explora las meditaciones y enseñanzas clave de gestión, tal como las impartieron los antiguos, para agudizar tu perspicacia empresarial y mostrarte cómo afrontar los desafíos con virtud y visión estoicas. Esta guía indispensable examina lecciones vitales de liderazgo, con base en la sabiduría antigua de Marco Aurelio, Cicerón y Séneca, así como en la de los estoicos modernos. Aprovechando las ideas de estos filósofos, aprenderás a mantener el control en la incertidumbre y la paz en medio del caos, al aplicar principios atemporales a tu negocio. Como nos enseñó Epicteto: nada grandioso se crea de repente; sin embargo, con tiempo y paciencia —y un marco empresarial claro y conciso— se puede lograr mucho. ENGLISH DESCRIPTION Learn how to succeed in business with the millennia-old Stoic mindset. A clear and concise overview of Stoic principles alongside practical strategies to lead with clarity and control. Nothing great is easy, as Epictetus said. But it is achievable. The Stoic Leader brings together the five principles of Stoicism to empower you to lead with clarity and resilience and master your mindset. In The Stoic Leader, successful CEO Justin Stead and leading Stoic authority John Sellars bring together key lessons from the ancients alongside practical philosophical takeaways to empower your leadership strategy, improve results, and show you how to navigate challenges and uncertainties with virtue and vision. This hands-on leadership book harnesses the timeless wisdom of Marcus Aurelius, Epictetus, and Seneca into a clear and concise business mindset, equipping you with the tools you need to enrich your leadership skills and find stillness in your strategy. Whether you’re running a business or working as part of one, this classic business book will show you how to navigate challenges in your working life with resilience, to help you find inner peace within external chaos, and enhance your performance with greater control.

El líder estoico / The Stoic Leader: Ancient Lessons to Succeed in Business

What if the greatest obstacle to digital transformation isn't technology but the way leaders lead?

SCARE to CARES: Leading Digital Transformation Without Chaos shows how stress, chaos, anxiety, resistance, and ego derail change and replaces them with five repeatable behaviors: Communicate, Adapt, Relationships, Empower, Stay Calm.
Drawing on hands-on leadership across public sector and corporate teams, Saby Waraich turns tense, high-stakes change into steady execution.

You'll learn how to:Replace fear-based control with clear agreements and visible progress
Build trust quickly across IT, business, and vendor teams
Make sound decisions under pressure without burning people out
Set up rituals, dashboards, and feedback loops that keep work moving
Model calm so teams keep solving instead of spiraling


This is a field guide for executives, PMOs, and technical leaders who want transformation to stick without heroics or burnout. The result: teams that communicate clearly, adjust fast, and ship meaningful outcomes.
Bold change doesn't require chaos. It requires care and a simple way to practice it every day.

Leading Digital Transformation without Chaos

Scare to Cares

Please Do Disturb: How True Leaders Show Up When It Matters Most challenges one of leadership's biggest misconceptions, that great leadership is primarily about strategy, authority, or performance. Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging. Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most. At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results. Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both. Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.

Please Do Disturb: How True Leaders Show Up When It Matters Most challenges one of leadership's biggest misconceptions, that great leadership is primarily about strategy, authority, or performance. Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging. Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most. At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results. Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both. Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.

How True Leaders Show Up When It Matters Most

Please Do Disturb

Great leaders create teams and companies that don't need great leaders. That idea might stop you cold. Good. Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity. This is the hero trap.&nbsp;Most high-performing leaders don't recognize the pattern until they're burning out inside it. Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person. The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get <ul><li>specific diagnostics to find where you're stuck;</li><li>frameworks to delegate authority—not just tasks;</li><li>the tools to know when to lead from the front and when to get out of the way; and</li><li>a system for building self-sustaining teams that scale without you.</li></ul> With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.

Great leaders create teams and companies that don't need great leaders. That idea might stop you cold. Good. Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity. This is the hero trap.&nbsp;Most high-performing leaders don't recognize the pattern until they're burning out inside it. Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person. The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get <ul><li>specific diagnostics to find where you're stuck;</li><li>frameworks to delegate authority—not just tasks;</li><li>the tools to know when to lead from the front and when to get out of the way; and</li><li>a system for building self-sustaining teams that scale without you.</li></ul> With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.

The Leader's Shift from Doing to Designing

The Hero Trap

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry, paired with the coach's emotional and mental state, creates breakthrough moments that AI cannot replicate. Masterful coaching is simpler than you think. When you apply the five essential practices outlined in the book, along with the three mental habits that create the co-regulation needed to open your client's mind to be coached deeply, you will experience more breakthrough moments that expand perceptions and choices. Drawing from recent research in neuroscience and psychology and decades of coaching experience, this second edition provides new and more developed techniques for transformational conversations. There is 33 percent new content, with updates on nearly every page, including fresh research and methods for coaching at the identity level, new coaching examples and case studies, guidance on differentiating human coaching from AI, and the pathway to creating collective wisdom beyond what clients imagined. The worldwide acclaim for the first edition of Coach the Person, Not the Problem demonstrates the cross-cultural application of these concepts. Coaches and leaders around the world continue to share gratitude for how the book deepens awareness-based coaching and impact. Reading the chapters, examples, and exercises, you will more adeptly become your clients’ trusted thinking partner, helping them achieve desired outcomes, make critical choices, and improve business results.

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry, paired with the coach's emotional and mental state, creates breakthrough moments that AI cannot replicate. Masterful coaching is simpler than you think. When you apply the five essential practices outlined in the book, along with the three mental habits that create the co-regulation needed to open your client's mind to be coached deeply, you will experience more breakthrough moments that expand perceptions and choices. Drawing from recent research in neuroscience and psychology and decades of coaching experience, this second edition provides new and more developed techniques for transformational conversations. There is 33 percent new content, with updates on nearly every page, including fresh research and methods for coaching at the identity level, new coaching examples and case studies, guidance on differentiating human coaching from AI, and the pathway to creating collective wisdom beyond what clients imagined. The worldwide acclaim for the first edition of Coach the Person, Not the Problem demonstrates the cross-cultural application of these concepts. Coaches and leaders around the world continue to share gratitude for how the book deepens awareness-based coaching and impact. Reading the chapters, examples, and exercises, you will more adeptly become your clients’ trusted thinking partner, helping them achieve desired outcomes, make critical choices, and improve business results.

A Guide to Using Reflective Inquiry

Coach the Person, Not the Problem, Second Edition

A Financial Times best book of 2025 'This is the guide you've been waiting for' Steve Chen, co-founder, YouTube 'Masterfully reveals how to combine the rigour of data with the nuance of personal experience - and make better decisions in every aspect of life' Annie Duke, author of Thinking in Bets You Already Know reveals how to harness your intuition - your brain's natural blend of experience and data - to make smarter decisions and achieve more. Drawing on groundbreaking research and hundreds of interviews with top performers, Huang shows that gut instinct isn't random - it's trainable. With practical exercises and a science-backed model, she helps you transform intuition from passive hunches into a powerful, intentional tool for success.

The Science of Mastering Your Intuition

You Already Know

Routledge Advances in Management and Business Studies

While studies have shown that about 30% of family-owned businesses survive the second generation and less than 10% survive the third generation, there is a paucity of research on the causes of the failure rate of family-owned businesses in developing and emerging markets (DEMs). This book examines family-owned business management in DEMs with emphasis on Africa to uncover effective and ineffective strategies. It identifies corporate strategies, theoretical models, and pragmatic measures for managing family-owned businesses to contribute to the growing debate on family-owned businesses Africa and enhance the interchange of ideas, practices, and innovative strategies for managing and improving their survival rate. It covers topics on succession, leadership, team management, sustainability, gender equality, culture and values, innovation, and change management and will be of interest to researchers, academics, practitioners, and students.

Management, Strategy and Innovation

Family-Owned Business in Africa

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Summary: Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics supervisors must sometimes discuss with their employees.Top human resources author Paul Falcone offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees that help sidestep potential awkwardness and meet issues head-on.This practical, solution-oriented book walks you through some of the most common and most serious employee problems you are likely to encounter.In 101 Tough Conversations to Have with Employees, Falcone covers topics including: <ul><li>substandard performance reviews, </li><li>progressive disciplinary warnings and termination meetings, </li><li>FMLA abuse and ADA accomodations, </li><li>wage and hour challenges, </li><li>team turnarounds, </li><li>compensation conflicts, and more.</li></ul>This handy guide helps you treat their people with dignity and respect, focusing not just on what to say but also on how to say it. It provides proven techniques you can use to protect yourself and your organizations--and get the very best from your people.

This third edition of the bestselling guide by top human resources author Paul Falcone provides guidance for managers, including sample dialogues for how to broach uncomfortable conversations across a wide range of issues.

A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

101 Tough Conversations to Have with Employees 3rd Edition

Sticking Points

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