Über uns

À propos de nous

Open Access

Karriere

Carrière

Aboverträge Kündigen

Résiliation d’abonnement

Vertrag widerrufen

Résiliation de contrat 

Datenschutz

Protection des données

Impressum

Mentions légales

Barrierefreiheit

Accessibilité

Zahlung und Lieferung

Paiement et livraison

Libra

Was ist Libra?

C'est quoi Libra ?

Kostenlos testen

Tester gratuitement

LEXIA

LEXIA Arbeitsrecht

Was ist LEXIA?

C'est quoi LEXIA ?

LEXIA Familienrecht

Zeitschriften

Revues

recht

Pflegerecht

ZBJV

forumpoenale

ZStrR

Anwaltsrevue

Revue de l'avocat

RSAS

FamPra.ch

ASYL

Life Science Recht

BlAR

Sachbuch

Livres spécialisés

LOKI

Semaphor

Fokusthemen

Focus

Thema

Recht studieren

Arbeitsrecht

Droit du travail

Studium

Études

Familienrecht

Droit de la famille

Sozialversicherungsrecht

Droit des assurances sociales

Strafrecht

Droit pénal

Aktienrecht

Droit des sociétés anonymes

Persönlichkeitsrecht

Droit de la personnalité

Publikationen

Publications

Literatur

Digitales Angebot

Bücher

Livres

Buchreihen

Collections

Onlinemodule LEXIA

Modules en ligne LEXIA

recht.ch

Studienliteratur

Littérature pour les études

Swisslex

Dienstleistungen

Services

Dienstleistungen für

Corporate Books

Publishing Lösungen

Aktuelles

Geschäftskunden

Professionnels

Corporate Publishing

Content solutions

Buchhandlungen

Librairies

Veranstaltungen

Événements

Presse

Dozierende

Enseignants

Studierende

Étudiants

Inserierende

Annonceurs

Newsletter

Blog

Autorinnen/Autoren

Auteurs

Unsere Schreibenden

Hilfe

Unsere Autorinnen und Autoren

Liste

Autorenlounge

Espace des auteurs

Bei uns publizieren

Publier chez nous

Open Access Policy

Verlag

Éditions

Themen

Mehr wissen

Mitarbeitende

Collaborateurs

Geschichte

Histoire

Unser Magazin

Notre magazine

Vision und Mission

Vision et mission

Partner

Partenaires

Unternehmenskultur

Culture d'entreprise

Kontakt

Contact

Shop

Schweizer Recht

Ausländisches Recht

Über unseren Shop

Neuerscheinungen

Nouveautés

Sortiment & Suche

Catalogue & Recherche

Vorankündigungen

À paraître

Nach Rechtsgebiet

Par domaine juridique

Kommentare

Commentaires

Gesamtkatalog

Catalogue complet

Fachkatalog Recht

Catalogue de droit

Acker M: Staying In It

Staying In It

How Great Leaders Transform Tension into Trust, Speed, and Scalable Success

We avoid sensitive yet crucial topics at our own peril. Harvard Business School's Christina Wing provides tools for communicating with clarity and compassion.We live in a world where the list of off-limits topics keeps growing--at work, among friends, even at home. Age, retirement, succession, failure, money, politics: these subjects often feel too sensitive to touch. So we avoid them, sticking to small talk. But avoidance comes at a cost. When we can't address the realities shaping our lives and careers, trust erodes and relationships suffer. Is this really the new normal?In Unspeakable, Christina Wing argues that it shouldn't be. Drawing on decades of experience working with family-run businesses and in boardrooms and classrooms, Wing reveals how fear and inhibition undermine performance--and how learning to address and talk about the "unspeakables" can improve our organizations and our lives. This is not a call for reckless candor; it's a practical guide to speaking and acting with clarity, empathy, and respect.Through vivid stories--from family firms derailed by secrecy to global companies paralyzed by conversations that don't happen--Wing shows the costs of dodging the truth and what changes when we face it. Each chapter tackles a different topic, from estate planning and unemployment to race and religion, offering strategies and scripts to help readers navigate these issues with confidence.Leaders, colleagues, and families need deeper relationships built on honest discussion, not small talk. Unspeakable gives you the knowledge and tools to start those conversations--and make workplaces and lives more open, honest, and resilient.

The Taboo Topics We Avoid and How to Talk About Them

Unspeakable

The Employee Influencer introduces a new model for organizations: one where employees act as trusted brand ambassadors, shaping perception, building relationships, and driving measurable business impact.Often referred to as employee advocacy, this evolving discipline has become more strategic. Employee influence now sits at the intersection of marketing, communications, human resources, and leadership - yet in many organizations, it remains fragmented, underfunded, and misunderstood. This book provides a clear, practical framework for turning employee influence into a coordinated, scalable system and lasting competitive advantageYou'll learn how to: - Activate employees as credible voices across social and digital channels - Build trust internally to enable authentic external influence - Overcome risk, resistance, and leadership hesitation - Measure impact beyond reach-linking influence to revenue, talent, and reputation - Prepare your workforce for the growing role of AI in content and communicationDrawing on research and real-world examples, The Employee Influencer shows how leading organizations are transforming employees into a powerful, distributed network of influence.Themes include: employee advocacy, employee influence, brand ambassadors, social media strategy, employer branding, workforce communications, trust building, reputation management, employee engagement, leadership communication, AI in communications, organizational culture

The Organizational Power of Brand Ambassadors

The Employee Influencer

Listening Louder

Projects are not just plans-they are emotional landscapes.The Emotional Portfolio invites you into the unseen side of project leadership, where feelings drive friction, and fulfillment becomes the true metric of success.Dr. Ahmet Rumiye blends strategic insight with emotional intelligence to deliver a groundbreaking framework for navigating complexity, building trust, and leading with humanity. With original tools like the Friction Equation(TM) and Worth Canvas(TM), this book empowers leaders to decode emotional signals, reduce team tension, and inspire lasting impact.Whether you lead from the boardroom or the front lines, this is more than a guide-it's a mindset shift.Read it not just to manage projects-read it to transform them.

Managing Feelings, Friction, and Fulfillment in Projects

The Emotional Portfolio

Praise for 5 Voices "5 Voices is in everyday use inside our organization. The powerful vocabulary helps our people to communicate and lead more effectively and to fulfill our passion for enabling our people to be the best that they can be." -JOHN COTTRELL, CEO, Endava "5 Voices is a thought provoking, insightful, and applicable concept for all organizations.... business, government, health care, ministry, education or other non-profits. The book is well written and full of examples that help the 5 Voices principles come alive." -TIM TASSOPOULOS, Executive Vice President of Operations, Chick-fil-A "You cannot lead people who you cannot connect with powerfully. 5 Voices offers you ways to resonate, motivate and elevate those who follow you or work beside you." -TIM SANDERS, author of Love is the Killer App: How To Win Business and Influence Friends "This book will change the way you communicate. 5 Voices helps leaders find their voice and understand how they're heard. These pages are a tool that will enhance your self-awareness and extend your influence." -DAN ROCKWELL, blogger, Leadership Freak "5 Voices was the key that helped us unlock each person's full potential on our team. It really has been transforming for our entire organization. If you desire a more cohesive and productive team with better communication, then take them through this book." -ANDREW J. DAHL, President, Dahl Automotive

How to Communicate Effectively with Everyone You Lead

The 5 Voices

Develop high-performing leadership teams that drive collaboration, resilience and sustainable business results.Leadership Team Coaching by Peter Hawkins is a practical guide for team coaches, senior leaders, HR professionals and organizational development specialists responsible for improving team effectiveness in complex and fast-changing environments.Fully updated for the fifth edition, this book provides a comprehensive framework for coaching leadership teams across industries, functions and organizational structures. Covering executive and non-executive boards, hybrid and virtual teams, project groups and account teams, it combines proven coaching models with practical tools for building stronger collaboration, accountability and alignment.You'll learn how to: - Apply effective frameworks and techniques for leadership team coaching - Strengthen collaboration across hybrid and international teams - Embed inclusive leadership practices into team development - Navigate the impact of AI on coaching and team dynamics - Build team cultures that improve performance and long-term effectivenessWith updated research, global insights and actionable guidance, Leadership Team Coaching helps organizations unlock collective potential, strengthen leadership capability and deliver measurable results through more connected and effective teams.Themes include: leadership coaching, team effectiveness, hybrid teams, executive development, inclusive leadership, organizational performance

Developing Collective Transformational Leadership

Leadership Team Coaching

Secrets of Success

THESE ARE THE REAL COMMUNICATION INSIGHTS YOU NEED TO GET AHEAD WHAT DO GREAT COMMUNIC ATORS KNOW THAT THE REST OF US DON'T? Do they have a secret recipe for success? Is there a special alchemy? The 50 secrets in this book reveals the things you need to know to express yourself with assurance and get your message across effectively. Every one of the 50 secrets in this book contains 3 strategies you can put into practice right now to get better results. Some of the ideas will surprise you, all will inspire you. Put these simple strategies together and you have a recipe for success, a formula that will unlock your potential. Communication made easy Whether you want to transmit competence, reassurance and responsibility, understand your own body language as well as that of other people, or banish self-doubt and build a bedrock of self-assurance, this book provides the tools and techniques you need. ABOUT THE SERIES Secrets books are designed to be easy to incorporate into your daily life. They boil down the essentials of important topics into short, quick lessons giving expert advice on a wide range of challenges that you can apply instantly. Each chapter outlines one of the 50 secrets and gives three strategies for putting the ideas into action. Whether you want to improve your efficiency, clear your desk, or be on top of your work, these books give the answers you're looking for.

50 Insights from Brilliant Communicators

Secrets of Confident Communication

A SHORT COURSE IN NLP BASICS. 7 Lessons in&nbsp;Neuro-Linguistic Programming&nbsp;is a quick course in leading people, giving you everything you need to know in just seven short chapters. From communicating more effectively to creating greater rapport with others, you'll discover the ability to change what isn't working in your life and increase what is. * Lesson 1: What is neuro-linguistic programming? * Lesson 2: Identify empowering and limiting beliefs * Lesson 3: Recognize how we represent information to ourselves * Lesson 4: Use precision questions to find out what people mean * Lesson 5: Identify different communication filters * Lesson 6: Use the six levels of change and reframing * Lesson 7: Increase your options Explore the main themes and ideas in NLP, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises.&nbsp;7 Lessons in Neuro-Linguistic Programming&nbsp;is your fastest route to success. ABOUT THE SERIES 7 Lessons&nbsp;are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.

Master the Basics of Neuro-Linguistic Programming in 7 Steps

7 Lessons in NLP

Deliver measurable business impact by transforming customer advocacy into a strategic driver of growth, retention, and executive influence.Customer Advocacy That Counts is the definitive guide for customer advocacy, customer marketing, and customer experience leaders who need to prove value, secure stakeholder buy-in, and connect advocacy initiatives to business performance.Written by Alison Bukowski, this practical and evidence-based playbook addresses one of the biggest challenges facing advocacy professionals today: demonstrating strategic impact in environments where influence often matters more than authority. Drawing on frameworks, diagnostic assessments, stakeholder management tools, and executive communication templates, Alison Bukowski provides a structured approach to aligning advocacy with organizational priorities. Featuring insights and real-world examples from leaders at Google, Microsoft, Siemens, Adobe, Freshworks, Forrester, and Optum/UnitedHealth Group, the book shows how high-performing advocacy teams translate customer engagement into outcomes that executives understand and support.You'll learn how to: - Measure advocacy impact using meaningful business metrics - Build executive influence without direct authority - Align advocacy programs with revenue and retention goals - Communicate value using leadership-focused business language - Scale customer advocacy with confidence and credibility Customer Advocacy That Counts equips you with the tools, frameworks, and leadership mindset needed to turn customer advocacy into a measurable source of growth and competitive advantage.Themes include: customer advocacy, customer marketing, customer experience, stakeholder management, customer retention, executive influence, business impact measurement, advocacy strategy, revenue growth, customer-led growth

How to Build Influence and Drive Customer Experience Results

Customer Advocacy That Counts

Exploring Diverse Forms of Leadership Communication addresses the critical role of effective communication in modern leadership. In today's dynamic global environment, leaders face complex challenges in inspiring teams, fostering collaboration, and navigating diverse organizational and cultural landscapes. Mastering communication is paramount for projecting a positive ethos, establishing strategic direction, and ensuring ethical interactions across all platforms.

This book systematically examines essential aspects of leadership communication, from defining its core principles and establishing strategic purpose to crafting compelling messages across various mediums. It delves into the language of influence, professional correspondence, and impactful presentations, alongside the strategic use of social media and graphics. Further, it explores emotional intelligence, intercultural communication, team leadership, and effective meeting facilitation. The text also covers internal communication strategies for transformational leadership and managing external relations, including crisis communication.

This comprehensive resource is indispensable for students, researchers, and professionals seeking to enhance their leadership communication competencies in any organizational setting.

Exploring Diverse Forms of Leadership Communication

How Purpose, Storytelling, and Action Come Together

Writing From the Inside Out

Creating Success series

Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Fast, Effective Strategies for Handling Problem People

How to Deal with Difficult People

Staying In It

Weitere Titel zum Thema