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Professional and Applied Computing (R0)

Saaniya Chugh

ServiceNow's Intelligent IT Service Management

A Comprehensive Guide to Implementing the Platform's AI Capabilities for IT Managers

&lt;p&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Part 1- &lt;strong&gt;Understanding ServiceNow&lt;/strong&gt; Chapter 1: From Manual Frameworks to Automated Workflows.- Chapter 2: Overview of ServiceNow&amp;rsquo;s AI Capabilities.- Chapter 3: Building Intelligent ITSM with AI Solutions.- Chapter 4: Road to Transformational Service Experiences.-&lt;/span&gt;&lt;span style="font-size: 9.0pt; line-height: 115%; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ansi-language: EN-IN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt; &lt;/span&gt;&lt;span lang="EN-IN" style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Part 2 -&lt;strong&gt;Building Your Journey&lt;/strong&gt;&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt; Chapter 5: Leading your ServiceNow AI Journey for IT Service Management.- Chapter 6: &lt;/span&gt;&lt;span lang="EN-IN" style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Maximizing ROI with ServiceNow&amp;rsquo;s AI Capabilities and Avoiding Value Traps&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;.- Chapter 7: Future Trends in AI and ITSM: Preparing for Tomorrow's Advancements.- Chapter 8: Governance and Management of AI in ServiceNow.- Chapter 9: Use Cases and Exceptional Experiences in ITSM.- Chapter 10: AI Strategic Readiness Workshop.&lt;/span&gt;&lt;/p&gt;

In today's tech-infused workplace, human creativity is the key to public relations writing that will set you apart from the crowd. Effective PR writing goes beyond templates and traditional techniques to focus on purposeful messages that build trust, foster human relationships, and resonate across diverse audiences. Using AI as a coworker can speed execution and assist with editing, but you are still in charge of the uniquely human elements of empathy, storytelling, and judgment. From press releases to modern AI-powered skills, this hands-on guide gets you writing from day one, crafting clear, strategic, and persuasive content tailored for specific platforms. A pantry of "What" and "How" essentials includes: -How PR campaigns work -Giving and receiving writing feedback -AP style tips and helpful AI terms -Writing SMART Objectives &gt;Learn to find your creative voice by optimizing copy for different platforms, leveraging keywords, and growing your confidence, creativity, and adaptability. Whether you're writing press releases, pitches, and fact sheets or perfecting social media copy, long-form pieces, or speeches, your human-centered skills make you the problem-solver for any team. Become one of today's PR leaders by crafting meaningful messages that truly engage with audiences. This book shows you how!

The PR Writing Workshop

Why unfettered free-market capitalism endangers democracy—and what to do about it. In Private Power and Democracy’s Decline, Mordecai Kurz explores the relationship between free-market capitalism and democracy. He shows that technology has made capitalism different from what was envisioned in the Age of Enlightenment. Technology creates centers of market power and monopoly concentration that result in a society in which some people are enriched immensely while many workers’ livelihoods are often destroyed. Contrary to conventional thinking, technological competition does not remove market power, which becomes a permanent fixture of free-market capitalism. Such private power creates political inequality and generates forces that cause democracy’s decline and possible destruction. Applying these ideas to the US, Kurz shows that today’s problems begin in the 1980s with the policy of unregulated free-market capitalism. Coupled with the information technology revolution, this created a techno-winner-takes-all economy—leading to a second Gilded Age of unsustainable inequality and extreme political polarization. In the last 50 years, the economy “boomed” for some while leaving the majority of America’s workers behind. Kurz concludes that only regulated capitalism can support democracy so that the benefits of technology are more equally shared and no person’s livelihood is destroyed to enable others to be enriched. To save democracy, he proposes a “restoration-of-livelihood” policy, offering firms managerial flexibility to maintain rising productivity while ensuring that technology does not destroy the livelihood of others.

Why unfettered free-market capitalism endangers democracy—and what to do about it. In Private Power and Democracy’s Decline, Mordecai Kurz explores the relationship between free-market capitalism and democracy. He shows that technology has made capitalism different from what was envisioned in the Age of Enlightenment. Technology creates centers of market power and monopoly concentration that result in a society in which some people are enriched immensely while many workers’ livelihoods are often destroyed. Contrary to conventional thinking, technological competition does not remove market power, which becomes a permanent fixture of free-market capitalism. Such private power creates political inequality and generates forces that cause democracy’s decline and possible destruction. Applying these ideas to the US, Kurz shows that today’s problems begin in the 1980s with the policy of unregulated free-market capitalism. Coupled with the information technology revolution, this created a techno-winner-takes-all economy—leading to a second Gilded Age of unsustainable inequality and extreme political polarization. In the last 50 years, the economy “boomed” for some while leaving the majority of America’s workers behind. Kurz concludes that only regulated capitalism can support democracy so that the benefits of technology are more equally shared and no person’s livelihood is destroyed to enable others to be enriched. To save democracy, he proposes a “restoration-of-livelihood” policy, offering firms managerial flexibility to maintain rising productivity while ensuring that technology does not destroy the livelihood of others.

How to Make Capitalism Support Democracy

Private Power and Democracy's Decline

Edge AI is transforming everyday devices by putting intelligence where it matters most: directly inside the hardware. With on-device inference, a camera can recognize a visitor instantly, a phone can translate speech without streaming audio to the cloud, and a wearable can detect anomalies in real time-fast, private, and reliable even when the network disappears.This book is your practical guide to building exactly those kinds of systems with the Raspberry&nbsp;Pi AI&nbsp;HAT+ and the Hailo-8L accelerator. You'll start with clear foundations: core&nbsp;AI and machine-learning concepts, how neural networks work, and what truly distinguishes Edge&nbsp;AI from cloud AI-plus an honest look at ethical considerations and future impacts.Then it's straight to hands-on physical computing. Step by step, you'll set up Raspberry&nbsp;Pi&nbsp;OS, power and cooling, and develop in Python using the Thonny&nbsp;IDE. You'll learn GPIO basics with lights and servos, mount the AI&nbsp;HAT+ hardware, install and verify the Hailo software stack, and connect the right camera-official modules or USB webcams, even multiple cameras.From your first pipeline to real projects, you'll run person detection, pose estimation, segmentation, and depth estimation, then level up with YOLO object detection: smart alerts, guest counters, and custom extensions. You'll even connect vision to motion by combining gesture recognition with servo-driven mechanisms, including a robotic arm.With troubleshooting tips, hardware essentials, and a practical Python refresher, this book turns Edge&nbsp;AI from buzzword into buildable reality.

AI Projects for the Raspberry Pi with the AI HAT+

Edge AI Made Practical

This two-volume manual is a comprehensive, multidisciplinary guide to understanding the system of digital platforms, or the e-Agorà of the third millennium, making it an essential resource for anyone seeking clarity in the digital world. The handbook brings together the insights of eminent scholars and international experts to explore the legal, ethical, technological, philosophical, economic, and social aspects of platforms. The chapters take a multidisciplinary approach to topics such as AI and its training, data processing and protection, new digital subjects and assets, contract law, provider liability, soft law, and copyright, offering a comprehensive view of the entire digital ecosystem. The authors’ approach fosters a rich interaction among various disciplines, ranging from philosophy to civil law, from computer science to labor law, from industrial property law to public and administrative law, from international law to European Union law, and from economic policy to management. Particular attention is devoted to the European regulatory framework, to the role of artificial intelligence in content creation and decision-making processes, as well as to the implications of platformisation for public procurement and employment relationships. The work also analyzes emerging issues such as algorithmic governance, digital identity, and digital succession, with an in-depth examination of the challenges of co-regulation and the application of current regulations such as the DMA and DSA, alongside the evolving role of national regulatory authorities. It is aimed at researchers and scholars, while also offering essential guidance for professionals and policymakers working to shape the future of digital governance. Volume 1 focuses on the technological, contractual, and legal foundations of digital platforms, offering an in-depth analysis of issues such as liability, intellectual property, and data protection. Volume 2 broadens the perspective to include philosophical, economic, regulatory, and managerial dimensions, providing a holistic understanding of platforms as socioeconomic and political actors.

This two-volume manual is a comprehensive, multidisciplinary guide to understanding the system of digital platforms, or the e-Agorà of the third millennium, making it an essential resource for anyone seeking clarity in the digital world.
 
 The handbook brings together the insights of eminent scholars and international experts to explore the legal, ethical, technological, philosophical, economic, and social aspects of platforms. The chapters take a multidisciplinary approach to topics such as AI and its training, data processing and protection, new digital subjects and assets, contract law, provider liability, soft law, and copyright, offering a comprehensive view of the entire digital ecosystem.
 
 The authors’ approach fosters a rich interaction among various disciplines, ranging from philosophy to civil law, from computer science to labor law, from industrial property law to public and administrative law, from international law to European Union law, and from economic policy to management. Particular attention is devoted to the European regulatory framework, to the role of artificial intelligence in content creation and decision-making processes, as well as to the implications of platformisation for public procurement and employment relationships.
 
 The work also analyzes emerging issues such as algorithmic governance, digital identity, and digital succession, with an in-depth examination of the challenges of co-regulation and the application of current regulations such as the DMA and DSA, alongside the evolving role of national regulatory authorities.
 
 It is aimed at researchers and scholars, while also offering essential guidance for professionals and policymakers working to shape the future of digital governance.
 
 Volume 1 focuses on the technological, contractual, and legal foundations of digital platforms, offering an in-depth analysis of issues such as liability, intellectual property, and data protection.
 
 Volume 2 broadens the perspective to include philosophical, economic, regulatory, and managerial dimensions, providing a holistic understanding of platforms as socioeconomic and political actors.

Volume 1

Digital Platforms - From Technical Foundations to Legal and Economic Implications

This book responds to the need to distinguish human creations from those produced by AI. It does so by tracing human attributes of authorship and inventorship in statutory requirements for protection and ownership in European copyright and patent laws. Its main contribution lies in exposing shortcomings in how the laws are applied in the UK, Germany, and France. It shows that the human origin of creations is traditionally inferred from their expressive form or technical character. Given the advancements in AI, such inferences are no longer legitimate. What is more, these shortcomings may eventually lead to granting copyright or patent protection where none is lawfully permitted or sufficiently justified. To remedy the situation, this book offers doctrinal and conceptual amendments and proposes law reforms to implement them. This book guides authorities, practitioners, and students through the main arguments of the debate concerning copyright and patents for objects entirely or partly generated by AI. It also makes original contributions to advance the ongoing academic and policy debates on AI and intellectual property law.

Authorship and Inventorship Revisited

Copyright and Patent Laws for the Age of Artificial Intelligence

Springer Series in Supply Chain Management

This book focuses on the most recent advancements in the application of digital and innovative technologies for strengthening health supply chains in Africa. While substantial evidence shows how these digital technologies have helped increase health supply chain visibility, efficiency and performance in developed countries, little is known about&nbsp;the challenges and success to apply, adopt and implement in the African context. Therefore, this book brings together contributions from scholars and professionals to form a compendium of practices, challenges, success/failure factors, impact, and socio-cultural peculiarities associated with the adoption and implementation of new digital technologies in transforming health supply chains in various African countries. It helps readers gain insight into the role of technologies and innovations in health supply chain management, as well as for understanding successful and unsuccessful implementation cases in African countries, and how similar scenarios can be replicated or avoided.The book offers a comprehensive guide for educators, researchers, management professionals, non-governmental organizations, and policymakers on how to effectively drive supply chain digital transformation in Africa’s healthcare system.

Achievements, Challenges and Impact

Digitalizing Health Care Supply Chains in Africa

'Extraordinary... beautifully written, clear-eyed and engaged in the deepest ethical questions of our day' Rory Stewart A revelatory portrait of the visionary behind Google DeepMind, the race to control the future - and what it means to win Even in a tech world crowded with visionary leaders, Demis Hassabis is recognized as a special case. Born to working class, immigrant parents in North London, a chess prodigy by five and wizard coder in his teens, he turned down a seven-figure job offer from a video-game studio to study science at Cambridge. Long before the current obsession with AI, he founded the path-breaking company DeepMind in order to pursue a single, audacious goal: the dream of artificial superintelligence, which would solve humanity's hardest problems, change life and work as we know it, and perhaps even unlock the deepest mysteries of the Universe. For his scientific achievements, he won a Nobel Prize in 2024, and his company, now Google DeepMind, is considered the tech giant's engine room. For the past three years, Sebastian Mallaby has had unprecedented access to Hassabis and DeepMind, conducting hundreds of hours of interviews with him and his inner circle as well as detractors and rivals at other companies. The result is a revelation-packed portrait of a singular mind and a historic reckoning with the AI revolution, a shift potentially more significant than any since the dawn of complex thought 70,000 years ago. As Mallaby chronicles, DeepMind is locked in an arms race with Silicon Valley competitors to build artificial general intelligence, and thereby become the keeper of humanity's future. Yet this is not a Silicon Valley story. Hassabis has remained in Britain, and unlike his rivals, his aims are not wealth and power but scientific enlightenment. Like them, however, he is haunted by the memory of Robert Oppenheimer, the creator of the atom bomb. He aims to control the technology, but the technology may ultimately control him - and humanity writ large.

Demis Hassabis, DeepMind and the Quest for Superintelligence

The Infinity Machine

Internal Consultants: The Driving Force Behind Innovation and Success in Organizations spotlights a powerful yet often underrecognized force in modern business: the internal consultant. In an era of unprecedented change and disruption, internal consultants are emerging as key agents of transformation-driving innovation, generating value, and navigating complex challenges across industries. While external consultants have long dominated the spotlight, this volume reframes internal consultants as strategic leaders shaping the future of organizations from within.
Part of the Research in Management Consulting series, this book traces the evolution of internal consulting, offering a rich exploration of its origins, current practices, and growing impact. Chapters delve into the unique challenges internal consultants face, the distinct value they bring to their organizations, and the best practices that define effective internal consulting. From navigating internal politics to building trust and credibility, the insights shared here are both practical and research-driven.
Written by a diverse group of scholar-practitioners, this volume bridges theory and real-world application, making it an essential resource for academics, consultants, HR leaders, and executives alike. Whether you're building an internal consulting function or looking to elevate its strategic role, Internal Consultants offers the tools and perspectives needed to harness their full potential.

Internal Consultants

Recursions

A Media Theory of Machine Learning

Errant Intelligence

Regulating Big Tech beyond the Trans-Atlantic

Global Platform Governance

'You won't look at your screens in the same way after reading this book' Grace Blakeley, author of VULTURE CAPITALISM 'Logging Off is a life-saving book' Mikaela Loach, author of IT'S NOT THAT RADICAL 'A harrowing but important read' Carole Cadwalladr We live in a digital world. In the 30 years since we've been online, we've created connections, crossed boundaries and discovered new worlds. We have done things generations before us could never have imagined. But at what cost? Growing up as a Gen Z, Adele spent endless hours as a teenager on social media, shaping her view of herself and the world. As a freelance journalist, she has used her social media platforms and digital technology to develop a career in an unfamiliar and competitive industry, benefitting from the opportunities that these spaces can offer. But after losing her sister to online harms, she realised that our current digital world is failing us. We are an anxious and discontent generation. Our lived realities and our online vulnerabilities are inextricably linked, and this means big business for social media tycoons who want us to stay scrolling at any cost. As Big Tech barons make their billions, capitalising on our emotions, instincts, insecurities and desires, everyday people are losing out. From workers being fired by algorithms, to online forums dedicated to revenge porn and encouraging suicide, to censorship of marginalised voices and the turbulent impacts of AI, Logging Off reveals that our digital world is currently fuelling crises that only empathy, agency and humanity can resolve. This book is a call for a radical reclamation of our digital world, for a more humane future that empowers us all. 'Poignant, timely and astute, Logging Off is a compelling examination of how our lives have been shaped - and irrevocably changed - by the rise of digital technologies' Yomi Adegoke, author of THE LIST

The Human Cost of Our Digital World

Logging Off

KI-Tools für ein erfolgreiches Studium

Künstliche Intelligenz und wissenschaftliches Arbeiten

ServiceNow's Intelligent IT Service Management

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