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Professional and Applied Computing (R0)

Saaniya Chugh

ServiceNow's Intelligent IT Service Management

A Comprehensive Guide to Implementing the Platform's AI Capabilities for IT Managers

&lt;p&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Part 1- &lt;strong&gt;Understanding ServiceNow&lt;/strong&gt; Chapter 1: From Manual Frameworks to Automated Workflows.- Chapter 2: Overview of ServiceNow&amp;rsquo;s AI Capabilities.- Chapter 3: Building Intelligent ITSM with AI Solutions.- Chapter 4: Road to Transformational Service Experiences.-&lt;/span&gt;&lt;span style="font-size: 9.0pt; line-height: 115%; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ansi-language: EN-IN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt; &lt;/span&gt;&lt;span lang="EN-IN" style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Part 2 -&lt;strong&gt;Building Your Journey&lt;/strong&gt;&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt; Chapter 5: Leading your ServiceNow AI Journey for IT Service Management.- Chapter 6: &lt;/span&gt;&lt;span lang="EN-IN" style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Maximizing ROI with ServiceNow&amp;rsquo;s AI Capabilities and Avoiding Value Traps&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;.- Chapter 7: Future Trends in AI and ITSM: Preparing for Tomorrow's Advancements.- Chapter 8: Governance and Management of AI in ServiceNow.- Chapter 9: Use Cases and Exceptional Experiences in ITSM.- Chapter 10: AI Strategic Readiness Workshop.&lt;/span&gt;&lt;/p&gt;

An acclaimed New York Times Magazine writer brings us into the world of the controversial technology firm Palantir and its very colorful and outspoken CEO, Alex Karp, tracing the ascent of Big Data, the rise of surveillance technology, and the shifting global balance of power in the 21st century. Palantir builds data integration software: its technology ingests vast quantities of information and quickly identifies patterns, trends, and connections that might elude the human eye. Founded in 2003 to help the US government in the war on terrorism—an early investor was the CIA—Palantir is now a $400 billion global colossus whose software is used by major intelligence services (including the Mossad), the US military, dozens of federal agencies, and corporate giants like Airbus and BP. From AI to counterterrorism to climate change to immigration to financial fraud to the future of warfare, the company is at the nexus of the most critical issues of the 21st century. Its CEO, Alex Karp, is a distinctive figure on the global business scene. A biracial Jew who is also severely dyslexic, Karp has built Palantir into a tech giant despite having no background in either business or computer science. Instead, he’s a trained philosopher who has become known for his strongly held views on a range of issues and for his willingness to grapple with the moral and ethical implications of Palantir’s work. Those questions have taken on added urgency during the Trump era, which has also brought attention to the political activism of Karp’s close friend and Palantir cofounder Peter Thiel. In The Philosopher in the Valley, journalist Michael Steinberger explores the world of Alex Karp, Palantir, and the future that they are leading us toward. It is an urgent and illuminating work about one of Silicon Valley’s most secretive and powerful companies, whose technology is at the leading edge of the surveillance state.

Alex Karp, Palantir, and the Rise of the Surveillance State

The Philosopher in the Valley

Environmental Intelligence in Sustainable Hospitality Operations provides a comprehensive, accessible, and data-led approach for achieving sustainability through the integration of Artificial Intelligence (AI) and the Internet of Things (IoT) across hospitality operations.The volume explains how smart sensors, real-time environmental monitoring, predictive analytics, and intelligent automation can optimize energy and water consumption, reduce food and material waste, enhance indoor air quality, and support carbon reduction strategies in hotels, resorts, restaurants, and allied tourism services. Chapters introduce practical frameworks for designing and implementing smart sustainable systems, including digital dashboards, AI-enabled decision models, and performance indicators aligned with environmental, social, and governance (ESG) requirements, supported with international applied case studies throughout. The book also addresses critical implementation issues such as data management, ethics, cybersecurity, investment justification, and organizational readiness.By combining environmental science with hospitality innovation, this innovative and timely book offers a comprehensive guide for researchers, students, industry professionals, and policymakers seeking scalable pathways toward low-carbon, resource-efficient, and resilient hospitality operations.

AI and The Internet of Things Implications

Environmental Intelligence in Sustainable Hospitality Operations

Hart Studies in Comparative Public Law

Theory, Practice and Problems

Automation in Governance

Law and Practical Reason

Moral Responsibility and Artificial Intelligence

Swipe, Scan, Shop

Interactive Visual Merchandising

This book is a must-read for any aspiring IP lawyer... it is a useful manual with accurate and current information, as and when you need it - The Law Society Gazette Provides up-to-date coverage and analysis of the intellectual property laws applicable to all forms of computer software, placing the law in the context of computer use, examining copyright, database rights, patents, trade marks, design rights and the law of confidence. Updates to the 8th edition include: - a new chapter on Intellectual Property and AI - a number of cases on FRAND licensing in relation to telecommunications standards technologies, including Unwired Planet v Huawei - the effects of Brexit on intellectual property regulations - developments in the EU, US and other jurisdictions Information Technology and Intellectual Property Law can either be read from cover to cover as a thorough introduction to the subjects addressed or be used as a very useful starting point for a specialist practitioner faced with a particular problem on a particular case. With this in mind, this book is an essential addition to any IT and IP practitioner's bookshelf, as well as a useful textbook for non-specialists, advanced undergraduates and taught in postgraduate IT and IP courses. This title is also available as part of Bloomsbury Professional's IP &amp; IT online service.

This book is a must-read for any aspiring IP lawyer... it is a useful manual with accurate and current information, as and when you need it - The Law Society Gazette

Provides up-to-date coverage and analysis of the intellectual property laws applicable to all forms of computer software, placing the law in the context of computer use, examining copyright, database rights, patents, trade marks, design rights and the law of confidence.

Updates to the 8th edition include:
- a new chapter on Intellectual Property and AI
- a number of cases on FRAND licensing in relation to telecommunications standards technologies, including Unwired Planet v Huawei
- the effects of Brexit on intellectual property regulations
- developments in the EU, US and other jurisdictions

This book can either be read from cover to cover as a thorough introduction to the subjects addressed or be used as a very useful starting point for a specialist practitioner faced with a particular problem on a particular case. With this in mind, this book is an essential addition to any IT and IP practitioner's bookshelf, as well as a useful textbook for non-specialists, advanced undergraduates and taught in postgraduate IT and IP courses.

Bainbridge on Information Technology and Intellectual Property Law

**This edition will be released in March 2027. If you want to get a copy ahead of then, have a look at our hardback edition, released in May 2026.** 'If you're worried about wasting your life, read this book.' Rutger Bregman, author of Humankind A ridiculously in-depth guide to finding a fulfilling and impactful career in an age of AI. You have about 80,000 hours in your career: 40 hours a week, 50 weeks a year, for 40 years. This means your choice of career is the most important decision you'll ever make. Choose well, and you can have a more rewarding, interesting life, and also help solve some of the world's most pressing problems. Choose poorly, and you could waste decades. So what should you do? Most advice is based on no research, instead offering (misleading) platitudes like 'follow your passion'. It's surprisingly out of date, focusing on traditional paths rather than those most likely to thrive in an age of AI. And if you want to help others, the advice is even more simplistic: telling you to choose careers like nurse or doctor, when there are paths in which almost anyone can save more lives. In fact, some careers have hundreds of times more impact than others, but most of us have no idea which ones. Benjamin Todd is the founder of 80,000 Hours, a non-profit that's spent over ten years researching how to have a meaningful and impactful career. Here he introduces a tried-and-tested toolkit framework that has already led thousands of people to change their path. It covers:<ul><li>What really makes for a dream job, and why finding it probably doesn't involve 'following your passion'.</li><li>How to identify which global problems are most pressing, and why they might involve AI as much as climate change.</li><li>Which roles are likely to be automated, and how to ensure yours isn't among them.</li></ul> It's also full of practical tips and tools. You'll come away with a plan to use your 80,000 hours in a way that's rewarding and fulfils your potential to make a difference. 'This career guide is among the most thoughtful and grounded I've seen.' Cal Newport, author of Deep Work 'A remarkably rigorous guide about how to find that perfect career for you.' Ali Abdaal, author of Feel-Good Productivity 'Based on evidence and good sense, not platitudes.' Steven Pinker, author of The Better Angels of our Nature 'The most informative book you can read if you're stuck trying to make one of life's most important decisions.' Hannah Ritchie, author of Not the End of the World

How to Have a Fulfilling Career That Does Good

80,000 Hours

Die industrielle Wertschöpfung steht unter hohem Veränderungsdruck. Dieses Buch zeigt, wie Unternehmen nachhaltige Wandlungsfähigkeit entwickeln, ohne Effizienz oder Wettbewerbsfähigkeit zu verlieren. Im Fokus stehen vier Handlungsfelder: Früherkennung, Kompetenzaufbau, digitale Integration und flexible Betriebsmittel. Ein Umfeld-Radar unterstützt die frühzeitige Identifikation von Veränderungen, ein achtsamkeitsorientierter Ansatz stärkt die Veränderungsbereitschaft und ein Wandlungsfähigkeitssimulator fördert gezielt Kompetenzen, während ein Good-Practice-Ansatz den effizienten Einsatz geeigneter Methoden und Technologien ermöglicht. Digitale Lösungen, wie rekonfigurierbare Shopfloor Systeme, Digital Twins und adaptive Assistenzsysteme, erleichtern dabei technologische und organisatorische Anpassungen. Fallstudien zeigen Wege zu einer resilienten, adaptiven und zukunftsorientierten Produktion.

Die industrielle Wertschöpfung steht unter hohem Veränderungsdruck. Dieses Buch zeigt, wie Unternehmen nachhaltige Wandlungsfähigkeit entwickeln, ohne Effizienz oder Wettbewerbsfähigkeit zu verlieren. Im Fokus stehen vier Handlungsfelder: Früherkennung, Kompetenzaufbau, digitale Integration und flexible Betriebsmittel. Ein Umfeld-Radar unterstützt die frühzeitige Identifikation von Veränderungen, ein achtsamkeitsorientierter Ansatz stärkt die Veränderungsbereitschaft und ein Wandlungsfähigkeitssimulator fördert gezielt Kompetenzen, während ein Good-Practice-Ansatz den effizienten Einsatz geeigneter Methoden und Technologien ermöglicht. Digitale Lösungen, wie rekonfigurierbare Shopfloor Systeme, Digital Twins und adaptive Assistenzsysteme, erleichtern dabei technologische und organisatorische Anpassungen. Fallstudien zeigen Wege zu einer resilienten, adaptiven und zukunftsorientierten Produktion.

Fertigung und Logistik im organisationalen Wandel – menschzentriert und IT-unterstützt

The sixth edition of this leading reference book on insurance medicine provides a comprehensive guide to life expectancy for underwriters and clinicians involved in the life insurance industry. Extensively revised and expanded, the new edition reflects developments in life and healthcare insurance as well as medicine. Almost 20 years since it's last edition, each chapter&nbsp;is&nbsp;significantly updated to include the latest advancements in each disease, risk selection, and classification. Additionally, new content&nbsp;has been&nbsp;added to include rare disorders, the impact of climate and environmental changes on insurance medicine, screening for diseases and risk of disease, and critical illness. The impact of AI and other advanced technologies&nbsp;is&nbsp;also be discussed.&nbsp;

Brackenridge's Medical Selection of Life Risks

Tech, War and the Fight for Humanity

Thundercloud

'Michael Auerbach has one of the most original minds I've ever encountered . . . This is a dazzling and entertaining book . . . But it is also an urgent warning' PATRICK RADDEN KEEFE, author of Empire of Pain A brilliant exploration of the phenomenon of prediction markets that asks: what happens when democracy becomes another commodity? Prediction markets are sweeping the world, fundamentally changing the nature of gambling - and the very ways in which we attempt to divine the future. Posed as binary 'Yes/No' questions about future events, prediction markets allow any difference of opinion - whether on pop culture or politics, wars or assassinations - to be financialised. A regulatory minefield with moral implications that divide nations, governments and bettors, they have proved as effective at accurately predicting the timing of missile strikes as they have at calling the outcomes of elections.But are these markets really a new phenomenon? And what does it mean when those tasked with safeguarding democracy hold financial stakes in its volatility?From Renaissance Rome, where merchants wagered on papal conclaves, through nineteenth-century London's wartime coffee house gossip, to the Pentagon's ill-fated terrorism futures exchange and blockchain-based betting on Polymarket today, The Big Bet tells the gripping five-hundred-year story of a permissive regime that no one designed and no one voted for.Drawing on deep expertise, Michael Auerbach examines how these markets are changing our world, and what they mean for the future where democracy becomes just another commodity to be priced and traded. Because prediction markets are not an anomaly - they are the logical endpoint of a society that has applied market capitalism to every aspect of life. And in a world where everything is a wager and nothing is off limits, knowing where the chips will fall matters more than ever.

Prediction Markets and the Future of Democracy

The Big Bet

Design AI-powered learning experiences that drive engagement, performance and measurable business impact. Learning Experience Design by Donald Clark is a strategic guide for senior learning professionals who need to modernize learning in an AI-driven world. As organizations adopt generative technologies, this book shows how to move beyond outdated course-led models and build adaptive, human-centred learning ecosystems.Focusing on the evolving role of the learning designer, this updated edition combines learning science, data insight and AI capability to help you design scalable, personalized and effective learning strategies. Drawing on research and real-world examples, it addresses the critical challenges of engagement, ethics and skills sustainability.You will learn how to: -Design AI-enabled learning experiences that adapt to learner needs - Use data, context and performance signals to personalize learning - Integrate simulations, games and workflow learning effectively - Employ ethical AI use and support sustainable skills development - Lead AI learning projects and embed learning into daily workThis book equips you to lead the transformation of learning, delivering smarter, scalable and more impactful outcomes across your organization.Themes include: learning experience design, AI in learning, adaptive learning, workplace learning, learning strategy, performance support

How to Build Effective Learning in the Age of AI

Learning Experience Design

ServiceNow's Intelligent IT Service Management

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