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Professional and Applied Computing (R0)

Saaniya Chugh

ServiceNow's Intelligent IT Service Management

A Comprehensive Guide to Implementing the Platform's AI Capabilities for IT Managers

&lt;p&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Part 1- &lt;strong&gt;Understanding ServiceNow&lt;/strong&gt; Chapter 1: From Manual Frameworks to Automated Workflows.- Chapter 2: Overview of ServiceNow&amp;rsquo;s AI Capabilities.- Chapter 3: Building Intelligent ITSM with AI Solutions.- Chapter 4: Road to Transformational Service Experiences.-&lt;/span&gt;&lt;span style="font-size: 9.0pt; line-height: 115%; font-family: 'Segoe UI',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ansi-language: EN-IN; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt; &lt;/span&gt;&lt;span lang="EN-IN" style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Part 2 -&lt;strong&gt;Building Your Journey&lt;/strong&gt;&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt; Chapter 5: Leading your ServiceNow AI Journey for IT Service Management.- Chapter 6: &lt;/span&gt;&lt;span lang="EN-IN" style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-IN; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;Maximizing ROI with ServiceNow&amp;rsquo;s AI Capabilities and Avoiding Value Traps&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria',serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; mso-ansi-language: EN-US; mso-fareast-language: EN-IN; mso-bidi-language: HI;"&gt;.- Chapter 7: Future Trends in AI and ITSM: Preparing for Tomorrow's Advancements.- Chapter 8: Governance and Management of AI in ServiceNow.- Chapter 9: Use Cases and Exceptional Experiences in ITSM.- Chapter 10: AI Strategic Readiness Workshop.&lt;/span&gt;&lt;/p&gt;

Project Management, Planning and Control: The Art and Discipline of Delivery, Ninth Edition is a comprehensive guide designed to equip the reader with essential principles and techniques for managing engineering and technical projects from start to finish. This ninth edition is a widely recommended handbook, now enhanced with fresh insights to meet the evolving needs of project management professionals. Featuring brand new case studies, this edition includes significant updates on governance, adjudication, Building Information Modeling (BIM), agile project management, culture and diversity, international projects, sustainability, artificial intelligence, and digital tools. Chapters are restructured with clearly titled sections organized by theme, improving clarity and usability. Ideal for those pursuing Project Management Professional (PMP) qualifications, this edition aligns with the latest Project Management Body of Knowledge (PMBOK) from both the Project Management Institute (PMI) and the Association of Project Management (APM). It also includes questions and answers to help readers test their understanding. This book is an indispensable resource for both students and seasoned professionals seeking to master project management.

The Art and Discipline of Delivery

Project Management, Planning and Control

New Frontiers in Regional Science: Asian Perspectives

Incredible interest has been focused on digital transformation (DX) to solve a wide variety of worldwide challenges as impediments to sustainable development goals. This book provides theoretical frameworks of DX sustained by IoX (Internet of Everything) and data science and several topics associated with DX applications typically in the fields of human health and natural environments. The book will facilitate the reader’s acquisition of informatics literacy with relevance to the rapidly changed world by developing digital technologies.

Fundamentals and Perspectives Beyond Generative AI

Digital Transformation for Humans and Nature

Research in Creative Writing

Writing Human in the Age of AI

Tech, War and the Fight for Humanity

Thundercloud

**This edition will be released in March 2027. If you want to get a copy ahead of then, have a look at our hardback edition, released in May 2026.** 'If you're worried about wasting your life, read this book.' Rutger Bregman, author of Humankind A ridiculously in-depth guide to finding a fulfilling and impactful career in an age of AI. You have about 80,000 hours in your career: 40 hours a week, 50 weeks a year, for 40 years. This means your choice of career is the most important decision you'll ever make. Choose well, and you can have a more rewarding, interesting life, and also help solve some of the world's most pressing problems. Choose poorly, and you could waste decades. So what should you do? Most advice is based on no research, instead offering (misleading) platitudes like 'follow your passion'. It's surprisingly out of date, focusing on traditional paths rather than those most likely to thrive in an age of AI. And if you want to help others, the advice is even more simplistic: telling you to choose careers like nurse or doctor, when there are paths in which almost anyone can save more lives. In fact, some careers have hundreds of times more impact than others, but most of us have no idea which ones. Benjamin Todd is the founder of 80,000 Hours, a non-profit that's spent over ten years researching how to have a meaningful and impactful career. Here he introduces a tried-and-tested toolkit framework that has already led thousands of people to change their path. It covers:<ul><li>What really makes for a dream job, and why finding it probably doesn't involve 'following your passion'.</li><li>How to identify which global problems are most pressing, and why they might involve AI as much as climate change.</li><li>Which roles are likely to be automated, and how to ensure yours isn't among them.</li></ul> It's also full of practical tips and tools. You'll come away with a plan to use your 80,000 hours in a way that's rewarding and fulfils your potential to make a difference. 'This career guide is among the most thoughtful and grounded I've seen.' Cal Newport, author of Deep Work 'A remarkably rigorous guide about how to find that perfect career for you.' Ali Abdaal, author of Feel-Good Productivity 'Based on evidence and good sense, not platitudes.' Steven Pinker, author of The Better Angels of our Nature 'The most informative book you can read if you're stuck trying to make one of life's most important decisions.' Hannah Ritchie, author of Not the End of the World

How to Have a Fulfilling Career That Does Good

80,000 Hours

This book is a must-read for any aspiring IP lawyer... it is a useful manual with accurate and current information, as and when you need it - The Law Society Gazette Provides up-to-date coverage and analysis of the intellectual property laws applicable to all forms of computer software, placing the law in the context of computer use, examining copyright, database rights, patents, trade marks, design rights and the law of confidence. Updates to the 8th edition include: - a new chapter on Intellectual Property and AI - a number of cases on FRAND licensing in relation to telecommunications standards technologies, including Unwired Planet v Huawei - the effects of Brexit on intellectual property regulations - developments in the EU, US and other jurisdictions Information Technology and Intellectual Property Law can either be read from cover to cover as a thorough introduction to the subjects addressed or be used as a very useful starting point for a specialist practitioner faced with a particular problem on a particular case. With this in mind, this book is an essential addition to any IT and IP practitioner's bookshelf, as well as a useful textbook for non-specialists, advanced undergraduates and taught in postgraduate IT and IP courses. This title is also available as part of Bloomsbury Professional's IP &amp; IT online service.

Bainbridge on Information Technology and Intellectual Property Law

In a movement-defining book, the "godmother of the current moment of dissatisfaction with establishment politics" (The New York Times) tells the story of the rising anti-monopoly movement and charts a course to a democratic futureIn a short, sharp political book, The Nation magazine's "Anti-Monopolist" columnist and "a prophet of the resurgent left" (Franklin Foer) explains the battle between the forces of oligarchy and the rise of the new anti-monopoly movement. Using the stories of modern anti-monopoly heroes including Federal Trade Commission Chair Lina Khan; grocer Anthony Pena, who turned his frustrations with big box stores into a new grocers movement; and Doha Mekki, a Sudanese immigrant who developed the first successful criminal wage-fixing case for the Department of Justice; Teachout explains how anti-monopoly cuts across traditional political lines and gives real teeth to economic populism. Teachout, a scholar of the law of democracy and a politician whose run for governor of New York State shocked the political establishment, argues that monopoly is the architecture of private tyranny, and that breaking corporate power is essential to building a new democracy. From AI to agriculture, healthcare to energy, Americans understand that corporate concentration doesn't just cause inequality; it organizes power. Anti-Monopoly gives that feeling a name, a history, and a way forward. After a spate of books out of the Abundance movement arguing that we need to remove local democracy and focus on efficiency at scale, this book provides a sharp counterpoint.

A Citizen’s Guide

Anti-Monopoly

The Fight for the Future of Work

We Are Not Machines

This book offers a comprehensive exploration of India’s technological renaissance within a broader global and historical context. Drawing on extensive research conducted across India and abroad, it combines insights from interviews with influential policymakers, industry leaders, entrepreneurs, and technology professionals with the author’s own professional observations and experiences. The narrative captures the evolution of India’s IT and software sector from an insider’s perspective, highlighting the strategic decisions, institutional frameworks, and human ambition that fuelled its rise.By examining the interplay between global technological shifts and India’s domestic innovation ecosystem, the book reveals how international trends became catalysts for national transformation. Essential reading for policymakers, business leaders, scholars, technology practitioners, and students, this volume provides critical insights into the forces driving India’s continuing ascent in the global digital economy.S. Krishna
 is a distinguished academic and leader with extensive expertise in Information Systems, e-Governance, and Public Health Systems. A former Professor and Head of Information Systems &amp; Decision Sciences at IIM Bangalore, he has significantly shaped academic and industry understanding of technology's role in India's development. He has published over 45 research papers in top-tier international journals and three books with international publishers. His extensive fieldwork across North America, Europe, Japan, Korea, and Singapore, in collaboration with international researchers, led to seminal work on global work arrangements in the Indian software industry. His expertise extends to critical national initiatives, for example he was a core group member for the National Informatics Centre, supporting high-level decision-making in the Government of India.

A Context, Process and People Narrative

The Discovery of Digital India

When ChatGPT was launched in November 2022, it captured the imagination of the public as well as leading companies, including the banking sector. But as people explored ChatGPT they soon found flaws. Lawyers and judges realised they had relied on non-existent case law. Others discovered that ChatGPT claimed to be the author of books and articles that existed long before it was created. Despite these 'hallucinations', banks remain attracted by the claim that AI can answer and ask questions, generate text, draft emails and translate natural language to code. Customer relations have in some cases been improved by using this technology, thus cutting costs and improving productivity and profits. Drawing on original, candid interviews with senior figures in the sector, How AI will revolutionise banking analyses the risks and challenges to banks and their regulators, as well as proposed solutions to issues such as hallucinations. It offers a comprehensive, up-to-date account of this exciting new technology and what it means for the world of finance.

And what it means for banks and their clients

How AI will revolutionise banking

"In one wide-ranging volume, Lambert and the country reporters demonstrate that law can not only keep up with technological change, but can in fact stay well ahead by anticipating upcoming questions. This comprehensive comparative reference will be invaluable for lawyers and students." (Professor Joshua Fairfield. Washington and Lee University School of Law, Review of a previous edition) Bringing together a global team of authors, the International Handbook of Social Media Laws covers the law relating to social media across 34 countries in total. From influential social media defamation cases in Australia, to tweeting from court, and regulations enforced by the UK's Online Safety Act 2023, this book clearly articulates the main legal issues and developments across various legal jurisdictions, to ensure a company's social media presence is fully compliant with the law of each country. The third edition has been fully updated to incorporate new criminal and civil case law, and covers topics including: - Online abuse, online bullying and cyberbullying laws - Laws or rules specific to children and social media - Bans or restrictions on the use of, or access to, the internet or social media, including the influential TikTok, Inc. v. Garland case in the US - Use of social media as evidence in courts - Hacking and data breach laws. Contributors to the volume each provide coverage of their own country, ensuring the volume is both authoritative and practical. Countries represented include: Argentina, Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Malta, Mexico, New Zealand, Norway, Senegal, Serbia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and Uruguay. This title is included in Bloomsbury Professional's Intellectual Property and IT online service.

International Handbook of Social Media Laws

ServiceNow's Intelligent IT Service Management

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