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Scientific Management after Taylor

1914-1920

A Practical Guide for Business Owners, Managers, and Executives

Employment Law for the Modern Workplace

We need leaders who doubt. No playbook exists for the complexity, challenges and choices leaders are dealing with, so why do they - and we - expect certainty? Certainty does not guarantee success or the avoidance of failure. What if leaders can create better results by harnessing doubt effectively? Doubt is complex: it can both paralyze us and propel us forward. In Brilliant Doubt, Jenny Williams challenges how we think about doubt and reveals its power. She examines the role of self-doubt and external doubts - our own and others' - shining a light on how leaders can work with doubt to inform their decision-making, and ultimately to achieve better results. Her insightful and practical approach will change your relationship with doubt forever, and show you how to harness uncertainty to inform decision-making, and ultimately to achieve better results. Jenny Williams (MCC) is a top Executive and Systemic Team Coach who has lectured at Cambridge University on leadership, entrepreneurship and creativity. She has spent thousands of hours working with exceptional clients who doubt, showing them how to leverage the power of doubt as a catalyst for clarity, creativity and confidence.

Doubt is the most undervalued leadership quality, and yet it is more essential than ever before. Jenny Williams makes the compelling case for harnessing doubt – your own and others’ – as a catalyst for clarity, creativity and confidence.

Harnessing uncertainty to lead with impact

Brilliant Doubt

Do 50% more with 50% less

Scaling Simplicity

Persuasion & Negotiation Skills to Help You Get What You Want

Never Settle

Understand the key issues and trends impacting the travel industry in this practitioner-informed textbook for undergraduate and postgraduate tourism and hospitality students.

Theory, Trends and Practical Approaches

Contemporary Issues in Tourism and Hospitality

A powerful and original new take on business strategy-with the customer at the center of it-designed to generate enduring competitive advantage When setting strategy, organizations typically spend too much time thinking about the competition and resources within the firm and not enough time on the customer-the soul of any organization. Such an approach is reflected in the fact that most popular theories of business strategy have focused on resource- and capability-based perspectives of the firm. Real-world businesses embracing and applying these intuitively attractive theories have struggled to compete, however, exactly because those theories fail to adequately account for the most important actor in all commercial transactions: the customer. In The Soul of Strategy, two veteran strategists and academics deliver a straightforward new approach to business strategy-one that builds and expands on the classic work of Peter Drucker-recognizing the inescapable reality, faced by every organization, that a firm's primary job is to create and keep customers. The book offers a comprehensive customer-centric strategy framework, a set of fresh perspectives and tools, and step-by-step guides to implementing the leadership styles, governance structures, and technology that companies require to outcompete their rivals in attracting and retaining customers. The book brings to life these key principles by using case studies and examples of organizations in a variety of industries. You'll find: <ul> <li>A clear description of the concept of customer centricity and its value to the organization.</li> <li>A new consumer behavior framework that will enable you to ask the right questions to elicit unique, actionable customer insights</li> <li>A "Customer Choice Cascade" that details how to select, prioritize, and deliver value for both customers and the firm.</li> <li>A balanced perspective on how to both find sources of innovation and systematically abandon activities, products, structures and systems that no longer add value to customers.</li> <li>The key role that customer insight data play in setting customer-centered strategy.</li> <li>Expansions on Drucker's proven strategic insights and ideas that go beyond well-worn frameworks like Porter's Five Forces.</li> </ul> Perfect for managers, executives, board members, and other business leaders, The Soul of Strategy is also a can't-miss resource for strategy consultants and advisors and anyone else interested in effective new ways of thinking about difficult and long-standing strategic problems.

Building Customer Centric Organizations

The Soul of Strategy

"Kishshana has been an inspiration to me as an entrepreneur, coach, and friend, offering me the opportunity to watch her live out and lead others through the principles and practices she writes about in Busy Is A Four-Letter Word. She has given us a gift by assembling the wisdom she has gained in this accessible and authentic Bible for anyone who has grown up believing they would have to work twice as hard to get half as much in life and leadership. The good news Kishshana shares in Busy Is A Four-Letter Word is a healing balm with applicable lessons and tools for achieving the harmony needed to live purposeful, balanced lives." -MARIA DAUTRUCHE, Founder of dopwell group LLC "In Busy Is A Four-Letter Word, Kishshana Palmer does what she does best-cuts right through the noise by bringing us the truth via humor and complete relatability. With her 5-Step ReThink Method, Kishshana shows us how to ditch the glorification of busyness and embrace actual self-care, rest, and the power of saying 'no'. It's a loving wake-up call that delivers exactly what we need to overcome 'martyritis' and thrive by doing less. This book will be on my nightstand for years to come." -MALLORY ERICKSON, author of What the Fundraising "Busy Is A Four-Letter Word is a revelation. In her approach to supporting effective, efficient, healthy living and leading, Kishshana manages to bring together the best of many worlds. She brings us nostalgia with pop-culture characters we love, but through a fresh lens of reflection. She gives us personal stories that are vulnerable and authentic, accessible and resonant, approachable and real. She gives us validating research and practical applications that move us past words into action. Throughout this worthwhile read, I was tickled pink, seeing red, feeling in true-blue community and accelerated through a green light to make tangible changes in how I approach my life and work. You will be too." -AJUAH HELTON, Long Time Education Leader and Woman Who Regularly Does Too Much

A Guide to Achieving More by Doing Less

Busy Is a Four-Letter Word

Process analysis is the first tool needed to capture the initial situation before any improvement. Process analysis helps collect the "facts and data" that gives the overall production capacity of the process, shows all opportunities for improvement their amount and source. It is therefore possible to establish the target picture of the process condition and prioritize the needed actions to get there. This book uses numerous examples, charts and drawings to explain the deployment of process analysis and to convey the knowledge effectively.

Process analysis is the first tool needed to capture the initial situation before any improvement. Process analysis helps collect the "facts and data" that gives the overall production capacity of the process, shows all opportunities for improvement their amount and source. It is therefore possible to establish the target picture of the process condition and prioritize the needed actions to get there. This book uses numerous examples, charts and drawings to explain the deployment of process analysis and to convey the knowledge effectively.

Process Analysis

Implementing Standardized Work

Wherever you are and whatever you may be doing, there have never been more opportunities for you to achieve your goals and aspirations than exist around you right now. Economists say that we are entering into the golden age of mankind. We have passed from the material world into the mental world, into the Psychozoic Age, the age of the mind. Because all wealth is essentially mental, there are no limits on how much of it you can acquire. In Think Big, Brian Tracy will explain a series of simple, practical, proven methods, techniques, and strategies used by all high-achieving men and women in every field to accomplish far more than they or the people around them have ever dreamed possible. It's time to break the bonds of limited conventional thinking and expand your mind and your ambitions to the point where you can greatly exceed any goal that you've ever set for yourself. You will learn: <ul><li>The Keys to Wealth Building</li><li> The Power of Decision</li><li> Possibility Thinking</li><li> How to Bounce Back from Defeat</li><li> Creative Networking</li><li> Why Character Makes the Difference</li><li> How to Develop Your Own Personal Power</li><li> The Keys to Success</li></ul>

For an Extraordinary Life

Think Big

Lead teams that make a greater impact.Creating more value for your organization means building and leading teams in ways that maximize the skills, perspectives, and talents of individuals. But achieving exceptional results consistently involves more than making good hires and investing in the best tools. You must establish a solid and shared understanding of your team's goals--and purpose. You must communicate frequently and effectively, proactively addressing issues before misunderstandings can spiral into destructive conflict. You must create an environment where trust and genuine relationships and creativity can flourish. Cultivating an environment where everyone's contributions are seen and valued will enable your people to more nimbly adapt to changes and challenges to help your business succeed.The HBR Guide to High-Performing Teams provides the practical tips, research, stories, and advice you need to make the most of diverse perspectives and skills, anticipate and adapt obstacles, and translate strategy into actionable goals.You'll learn how to: <ul><li>Establish clear goals and roles</li><li>Balance skills and personalities</li><li>Anticipate roadblocks and opportunities</li><li>Communicate openly and effectively</li><li>Make meeting time productive--and efficient</li><li>Build trust and psychological safety</li><li>Surface and address issues</li><li>Achieve more--together</li></ul>Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

HBR Guide to High-Performing Teams

Intelligente Technische Systeme – Lösungen aus dem Spitzencluster it’s OWL

Dieses Fachbuch beschreibt die Grundlagen für den Aufbau einer beteiligungsorientierten Gestaltung von Industrie 4.0. In den einzelnen Kapiteln werden Modelle zur nutzerorientierter Technikgestaltung und zur Technikfolgenabschätzung entwickelt, die in Kooperation mit Praktikern aus Industriebetrieben entstanden und am Beispiel von Industrie-4.0-Projekten erprobt wurden. Die Akteure in der Gestaltung von Arbeit und Technik finden Handlungsempfehlungen zur beteiligungsorientierten Gestaltung, in Form von Interviewleitfäden, Workshopkonzepten und Checklisten.Im Technologie-Netzwerk Intelligente Technische Systeme OstWestfalenLippe (kurz: it’s OWL) haben sich&nbsp; rund 200 Unternehmen, Hochschulen, Forschungseinrichtungen und Organisationen zusammengeschlossen, um gemeinsam den Innovationssprung von der Mechatronik zu intelligenten technischen Systemen zu gestalten. Gemeinsam entwickeln sie Ansätze und Technologien für intelligente Produkte und Produktionsverfahren, Smart Services und die Arbeitswelt der Zukunft. Das Spektrum reicht dabei von Automatisierungs- und Antriebslösungen über Maschinen, Fahrzeuge, Automaten und Hausgeräte bis zu vernetzten Produktionsanlagen und Plattformen. Dadurch entsteht eine einzigartige Technologieplattform, mit der Unternehmen die Zuverlässigkeit, Ressourceneffizienz und Benutzungsfreundlichkeit ihrer Produkte und Produktionssysteme steigern und Potenziale der digitalen Transformation erschließen können.

Dieses Fachbuch beschreibt die Grundlagen für den Aufbau einer beteiligungsorientierten Gestaltung von Industrie 4.0. In den einzelnen Kapiteln werden Modelle zur nutzerorientierter Technikgestaltung und zur Technikfolgenabschätzung entwickelt, die in Kooperation mit Praktikern aus Industriebetrieben entstanden und am Beispiel von Industrie-4.0-Projekten erprobt wurden. Die Akteure in der Gestaltung von Arbeit und Technik finden Handlungsempfehlungen zur beteiligungsorientierten Gestaltung, in Form von Interviewleitfäden, Workshopkonzepten und Checklisten.

Industrie 4.0 beteiligungsorientiert gestalten

Die Mitarbeiter mitnehmen

Want to drive innovation with impact? Start here.Innovating is no longer optional - it's the difference between staying ahead and falling behind. Inside large companies, it often feels slow, complex, and risky. Meanwhile, agile startups are moving fast, taking bold bets and disrupting industries overnight.This is where you come in.INNOVATOR will help you: <ul> <li>align innovation with company strategy, so leadership supports your projects</li> <li>lead innovative projects with confidence, knowing exactly which steps to take</li> <li>create solutions which delight customers, driving measurable business growth</li> </ul>At the heart of this book is the INNOVATOR Way(TM), the step-by-step system trusted by top companies in 40+ countries to turn innovation initiatives into business results. This robust roadmap takes the guesswork out of innovating, making it simpler, faster, and far less risky.Innovation won't wait. It's time to step up and be more INNOVATOR.Tom Pullen is the founder of Innovinco(R), helping leading corporations grow through innovation. Previously Global Innovation Director at Danone, he was trained in Design Thinking at Stanford University and holds an Executive MBA from HEC Paris, where he now regularly teaches innovation to executives.

10 simple steps to innovate with speed, scale and confidence

INNOVATOR

Scientific Management after Taylor

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