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Vineet Shrivastava: Scaling AI Adoption
- A Field Guide for Leaders

Scaling AI Adoption - A Field Guide for Leaders

Advising CEOs for decades and having served as BCG's CEO for nine years, Rich Lesser spent a career in the rooms where high-stakes business decisions get made. In The Six-in-One CEO, he invites you into those rooms as he defines the six roles a modern CEO must play, and what it takes to play them well.The CEO's job has changed more in this decade than at any point in modern business history. Shocks arrive faster and overlap. AI is permeating every corner of the enterprise. Trust is harder to build and easier to lose. Geopolitics are upending business as usual. Employees are facing a new host of stressors. Today's leaders must navigate all this while delivering growth and building organizations for the long term.To explore these challenges, Lesser, now BCG's Global Chair, had candid conversations with more than two dozen leading CEOs, including Arvind Krishna of IBM, Carol Tomé of UPS, Christophe Fouquet of ASML, Doug McMillon of Walmart, Maria Black of ADP, Nicolas Hieronimus of L'Oréal, and Young Liu of Foxconn.Their stories, BCG's insights, and Lesser's own experience converge on six roles CEOs must now embrace: chief vitality officer, chief learning officer, chief statesman, chief resilience officer, chief trust officer, and chief well-being officer.Avoiding the checklists and playbooks often found in traditional business books, Lesser closes each chapter with personal memos to CEOs offering practical advice on navigating the six roles based on real-world examples. He also offers his take on the critical leadership traits that CEOs often underestimate, along with his holistic view on legacy.Reflective about what leadership has always required and exacting about what this era now demands, The Six-in-One CEO is grounded in real decisions rather than theory, written by a leader who has done the job, and leveraging BCG's vast experience. It's essential reading for CEOs, senior executives, rising leaders, and anyone responsible for guiding organizations in this extraordinary period of change.

Redefining Leadership for a High-Speed, High-Stakes World

The Six-in-One CEO

How AI is transforming consulting and professional services, plus a new model for the future.Artificial intelligence has disrupted the world of expertise. Work that once required teams of highly trained professionals--research, analysis, modeling, and drafting--can now be completed in seconds. For consulting firms, law firms, accounting practices, and other professional-service organizations, the implications are profound. The very activities that have long generated revenue, developed talent, and sustained competitive advantage are rapidly being transformed. How do firms built on human expertise create value in a world where machines can now think alongside us?In The Future of Expertise, innovation expert David Duncan offers a compelling answer. Drawing on more than two decades of experience at McKinsey, at Clayton Christensen's advisory firm, and on the front lines of AI-enabled consulting, Duncan argues that the basic structure of professional-service firms must be reinvented. He introduces a new model for the AI era: a leaner, more agile "obelisk" structure that replaces the traditional professional-services pyramid with smaller, highly skilled teams augmented by AI.Through real-world examples from consulting, law, accounting, and corporate strategy, Duncan shows how AI is reshaping everything from client expectations to firm economics and profitability to talent development and leadership. He examines why the apprenticeship model that was used to train generations of professionals is breaking down, how firms can rethink careers and capability building, and what new forms of value clients will demand as routine expertise becomes automated.Provocative and deeply insightful yet practical, The Future of Expertise is an essential guide for leaders navigating the next era of knowledge work.

AI and the Reinvention of Professional Services

The Future of Expertise

Orientation. Viability. Advantage

When Strategy Meets Reality

A compassionate and research-driven guide to everyday practices that transform how we tackle change in the new world of work. As disruptive change and the rise of bots and algorithms reshape our work life, Human Mode shows the urgency—and demonstrates the power—of bringing distinctly human capabilities front and center. Based on the author’s long experience advising both global corporations and local healthcare professionals, it reveals how deploying our full humanity allows us to master crucial skills: the art of reading the room, bringing dissenting voices into the conversation, and building consensus. It shows how to become “Bricoleurs,” skillful foragers who use their complete portfolio of memories, quirks, contradictions, even private passions, to solve unprecedented challenges. And it makes the case for “competent humility” as a means of shedding the ill-timed and misguided pressure to maintain performative perfectionism. While exposing the crippling limitations of an old-fashioned “professional” mode that reduces us to interchangeable, muted cogs, Human Mode guides us toward a new work mode—one far more successful at fostering meaningful collaboration, boosting creativity, and enhancing performance, while also helping us achieve far greater life satisfaction. In other words, it brings us back to human mode. Turn Your Humanity into Your Greatest Strength: Instead of suppressing who you are, use it to your competitive advantage—building deeper connections, having stronger impact, and creating a more fulfilling professional life. Powerful Stories: Through relatable experiences, expert insights, and real-world examples, you’ll recognize yourself in these pages—and see a path forward navigating today’s evolving workplace with momentum. Find Purpose Without Sacrificing Your Well-Being: For anyone craving more meaning, balance, and mental health in their career, this book validates what you’ve been feeling—and shows you what to do next. From Stuck and Burned Out to Energized and Productive: Learn simple, practical techniques that spark “aha” moments and help you reconnect with your drive, creativity, and goals.

A compassionate and research-driven guide to everyday practices that transform how we tackle change in the new world of work. As disruptive change and the rise of bots and algorithms reshape our work life, Human Mode shows the urgency—and demonstrates the power—of bringing distinctly human capabilities front and center. Based on the author’s long experience advising both global corporations and local healthcare professionals, it reveals how deploying our full humanity allows us to master crucial skills: the art of reading the room, bringing dissenting voices into the conversation, and building consensus. It shows how to become “Bricoleurs,” skillful foragers who use their complete portfolio of memories, quirks, contradictions, even private passions, to solve unprecedented challenges. And it makes the case for “competent humility” as a means of shedding the ill-timed and misguided pressure to maintain performative perfectionism. While exposing the crippling limitations of an old-fashioned “professional” mode that reduces us to interchangeable, muted cogs, Human Mode guides us toward a new work mode—one far more successful at fostering meaningful collaboration, boosting creativity, and enhancing performance, while also helping us achieve far greater life satisfaction. In other words, it brings us back to human mode. Turn Your Humanity into Your Greatest Strength: Instead of suppressing who you are, use it to your competitive advantage—building deeper connections, having stronger impact, and creating a more fulfilling professional life. Powerful Stories: Through relatable experiences, expert insights, and real-world examples, you’ll recognize yourself in these pages—and see a path forward navigating today’s evolving workplace with momentum. Find Purpose Without Sacrificing Your Well-Being: For anyone craving more meaning, balance, and mental health in their career, this book validates what you’ve been feeling—and shows you what to do next. From Stuck and Burned Out to Energized and Productive: Learn simple, practical techniques that spark “aha” moments and help you reconnect with your drive, creativity, and goals.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Turn L&amp;D into a strategic skills engine that drives organizational performance, influence and competitive advantage. Strategic L&amp;D by David James is an essential guide for senior L&amp;D professionals who need to close skills gaps, prove business impact and position learning as a mission-critical function. Moving beyond courses, platforms and content, this book shows how L&amp;D leaders can shift from visible activity to measurable performance improvement. It explains how to build strategic influence, align learning with business priorities and demonstrate the value of L&amp;D in revenue, productivity and organizational resilience. You will learn how to: - Build a robust L&amp;D strategy - Close workforce skills gaps at scale - Increase influence with senior stakeholders - Measure learning impact on business performance - Use data to prove strategic value With practical advice, real-world examples and a clear L&amp;D maturity model, Strategic L&amp;D gives senior learning leaders the tools to elevate their function, strengthen organizational capability and help the business outperform the competition. Themes include: L&amp;D strategy, skills gaps, learning impact, workforce capability, business performance, strategic influence

Close the Skills Gap and Drive Business Performance

Strategic L&D

Competitive advantage is found in operations, and in the operations leaders who build resilient, adaptive, and intelligent businesses.The relentless waves of disruption in the turbulent 2020s--from the Covid-19 pandemic to AI breakthroughs and so much more--have made operations the nerve center of business survival. The companies thriving in today's volatile world are those that have transformed operations from a "silent function" into a strategic engine of resilience, innovation, growth, and competitive advantage. In this practical book, you learn how it's done.Professor of Strategy and Supply Chain Management Carlos Cordon joins the former head of operations at Nestlé, Magdi Batato, to show leaders why operations is the CEO's secret weapon and how the COO has emerged as one of the most strategically important roles in modern business.Drawing on interviews, case studies, and real-world lessons from global leaders at companies including Nestlé, Apple, Carlsberg, Danaher, and Novo Nordisk, the authors reveal how modern executives are rethinking the supply chain to be something more flexible and nonlinear; how they're reimagining manufacturing, sustainability, technology, talent, and customer responsiveness in an era when disruption is constant and adaptability is everything.From nearshoring and AI-powered decision-making to sustainable sourcing, consumer-driven operations, and resilient ecosystems, the book provides a practical framework for building operations that can withstand shocks while continuing to innovate and grow. It will guide CEOs, COOs, supply chain leaders, strategists, and anyone responsible for steering organizations through an increasingly unpredictable world.Operational resilience is now inseparable from long-term success. Operations is strategy.

Redefining Competitive Advantage for the Next Era of Business

Operations Is Strategy

Healthcare strategy tends to be a "black box" affair, shrouded in mystery by consulting firms or in foggy recollection from a long-ago college text. Dawn Carter believes it doesn't have to be that way. Based on more than 30 years' experience as a healthcare strategist, she has written a straightforward, consistently practical handbook for practitioners of every kind: seasoned executives, emerging leaders, board members, and students alike.That book is Strategic Planning for Healthcare: How to Implement a LIVING Strategy. Rather than abstract theory or academic jargon, it is a step-by-step guide for anyone who wants to understand how a winning strategy evolves and how it creates positive change. Filled with anecdotes from real-world engagements, the book also introduces Great Health System, a hypothetical organization whose strategy takes shape across every chapter, tying the entire process together.The LIVING framework - built around six essential elements of strategy formation and execution - gives practitioners at every level a shared language and a clear path forward. At the same time, the book is focused on why-to as much as how-to. Carter's conviction is that strategy isn't a chore or a compliance exercise. Done right, it is the beating heart that keeps healthcare organizations moving forward in an increasingly difficult environment.With fresh analogies in every chapter drawn from art, history, engineering, and beyond, LIVING Strategy makes the unfamiliar immediately recognizable and keeps the pages turning.For readers who enjoyed If Disney Ran Your Hospital or Hardwiring Excellence, this is the book on healthcare strategy that you've been waiting for.

How to Implement a LIVING Strategy

Strategic Planning for Healthcare

Creating Your Strategic Plan

In a business environment that is changing faster than ever, how can HR professionals remain relevant and prove their business impact? How can they demonstrate the unique value that they add to the organization? There's no doubt that technological developments, particularly AI, will continue to impact what businesses do and how they do it. However, leading HR voice, Steve Browne, shows why despite the increasing number and variety of technologies, people will continue to be the main driver of organizational innovation and performance. This means that senior HR professionals are uniquely placed to harness the power of people to allow all employees to fulfil their potential and improve business results. However, this is only possible if these HR professionals seize the opportunities made possible by the current working environment. For too long, HR practitioners have taken a backseat in the organization and allowed other departments to be applauded for their success while they have been overlooked or taken for granted. This has been caused by fear, risk-avoidance or just plain modesty but that needs to change. HR professionals need to embrace the challenges and opportunities of the current working environment and no longer be held back by old ways of working or frightened of what's to come next. They must move beyond the traditional, restrained approach to HR to a limitless, unbound way of working that has the power to make a significant, strategic impact on the organization. With this practical book, mid-level and senior HR professionals will have the tools they need to embrace this new way of working, stop being frightened of change, have the skills and confidence they need to succeed and prove that they are essential for company success.

Rethinking the Traditional HR Model to Drive Performance

HR Unbound!!

Is your company moving as fast as you think it is? Most organizations aren't--and it's costing them.Many executives would argue that their companies are moving with speed. But new research reveals the opposite. As speed becomes more critical to survival in today's unpredictable world, most companies are actually getting slower, held back by processes, technologies, and structures that once made them successful.This perception-execution gap around speed can make or break companies--yet most leaders don't know how to set their organizations up for success. In The High-Velocity Organization, Suketu Gandhi, chair of the global strategic operations practice at Kearney, offers a practical solution. By combining speed of insights, decisions, and actions, leaders can increase their velocity exponentially across the organization. Gandhi introduces a five-part framework for operationalizing intelligent speed at scale: <ul><li>Build enterprise sensing capabilities that enable a company to perceive opportunities and threats.</li><li>Break down silos to enable organizational adaptability.</li><li>Empower agile teams by encouraging decision-making and fostering collaboration.</li><li>Scale with intelligent automation to distribute insights, increase efficiency, expand capacity, and support decentralized execution at scale.</li><li>Measure what matters using new metrics that determine true competitive speed in an accelerated marketplace.</li></ul>Based on proprietary research and filled with detailed examples, The High-Velocity Organization explores the architecture, technology, and leadership needed to put speed at the heart of strategy and execution so that your company can stay adaptable while moving forward--fast.

Sensing, Deciding, and Acting at Speed

The High Velocity Organization

Anyone can be a contrarian. Effective leaders are smart about when--and how--they go against conventional wisdom to succeed.Contrarians are, by and large, ineffective. Their countervailing ideas don't gain support. Their pleas for understanding are dismissed. Their efforts to change minds backfire. But it's not because they're always wrong. It's because they're not smart about going against the grain. People tend to think of contrarianism as some innate trait that you either have or you don't. It's not. It's a way of thinking and a set of skills that can be learned and practiced.This provocative and deeply researched book teaches those skills. Strategy scholars Chengwei Liu and Balázs Kovács reveal how exceptional performance is far less predictable--and far less meritocratic--than most people believe. Drawing on insights from behavioral science, business strategy, finance, sports, entertainment, and entrepreneurship, they show how luck, social dynamics, institutional conformity, and hidden biases shape who succeeds, who fails, and which ideas rise to the top.The authors uncover why consensus thinking so often leads organizations and leaders astray through fascinating stories ranging from PSY's "Gangnam Style" to the rise of Capital One to venture capital bets, celebrity CEOs, financial collapses, and viral cultural phenomena. They introduce a powerful framework for spotting overlooked opportunities, avoiding costly decision traps, and building organizations that learn faster than their competitors do.Leaders and professionals who thrive are not reckless rebels or irrational gamblers but disciplined, smart contrarians who know how to separate signal from hype, skill from luck, and genuine innovation from fashionable noise.Fresh and highly original--and a joy to read--Smart Contrarians is the guide for executives, leaders, entrepreneurs, and all ambitious professionals who want to zig when everyone else zags.

How to Think Differently about Thinking Differently

Smart Contrarians

Scaling AI Adoption - A Field Guide for Leaders

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