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Higgins A: Say This, Say That

Say This, Say That

100 Sales Lines Top Reps Use To Close More Deals

The MIT Press Essential Knowledge series

What lies underneath digital platforms—their invisible architecture and governance that determine everything visible. Every time you unlock your phone, stream a show, or start your car, you’re entering a world shaped by thousands of engineering decisions you’ll never see. Most platform conversations fixate on their visible canopy—business models, user experience, competitive strategy—the “leaves,” in a sense. Platforms by Amrit Tiwana excavates their roots. The book begins with a simple DNA test that separates authentic from faux platforms, then traces the forces turning tractors, pacemakers, and elevators into platforms. Using the platform trinity, the author explores principles behind why platforms behave so differently, why superior technology doesn’t always win, and why—unlike products that reach a final form—platforms never stop evolving. From there the book explains platforms’ two hidden root systems: The first system, architecture, shows how Lego-like “modular” design, frozen interfaces, and prefab building blocks let thousands of outsiders contribute pieces that snap into colossal systems. The second system, governance, describes where architecture confronts human behavior. Elegant architecture flails with poor governance, so both demand discipline.

What lies underneath digital platforms—their invisible architecture and governance that determine everything visible. Every time you unlock your phone, stream a show, or start your car, you’re entering a world shaped by thousands of engineering decisions you’ll never see. Most platform conversations fixate on their visible canopy—business models, user experience, competitive strategy—the “leaves,” in a sense. Platforms by Amrit Tiwana excavates their roots. The book begins with a simple DNA test that separates authentic from faux platforms, then traces the forces turning tractors, pacemakers, and elevators into platforms. Using the platform trinity, the author explores principles behind why platforms behave so differently, why superior technology doesn’t always win, and why—unlike products that reach a final form—platforms never stop evolving. From there the book explains platforms’ two hidden root systems: The first system, architecture, shows how Lego-like “modular” design, frozen interfaces, and prefab building blocks let thousands of outsiders contribute pieces that snap into colossal systems. The second system, governance, describes where architecture confronts human behavior. Elegant architecture flails with poor governance, so both demand discipline.

Platforms

A challenge to incentivization as a dominant framework for understanding and governing people From corporate management and consumer behavior to public health and climate policy, incentives are widely treated as a neutral and effective way to shape how people act. In this book, Guus Dix shows that incentives are not simple policy nudges; they lull us into a passive understanding of ourselves as being merely responsive to changes others make to our environment. They foster a politics of incremental tweaks to a socially and ecologically destructive economic system that we are expected to accept without question. Dix argues that it is time to challenge the reign of incentives in contemporary science and public life. Dix traces the evolution of the incentive, from the engineering of performance charts and rewards for factory workers to combating gridlock at Britain’s National Health Service. He describes the function of incentives under socialism, theories of adjustment incentives developed at the Harvard Business School to manage employees, and incentivizing whole economies—both socialist and capitalist. He shows that incentivization is a distinct way of wielding power. Incentives have become part of a quasi-universal governing philosophy that keeps us from addressing such major issues as poverty and the climate crisis. Finally, Dix analyzes the limits of incentivization, arguing that being governed by incentives keeps us from considering government policies that have the potential to bring about meaningful and transformative change.

A Critical History of a Powerful Idea

Incentives

Routledge Advances in Management and Business Studies

Entrepreneurship is a tool of innovation promotion that supports sound economic environments as it stimulates economic growth and development. The BRICS nations, i.e., Brazil, Russia, India, China and South Africa, are a group of emerging countries comprising the highest developmental block of the emerging nations. It is imperative to assess the entrepreneurship policies, strategies, and promotional programmes and their implications for, among others, entrepreneurship funding, economic growth, and employment trends. The COVID-19 pandemic has impacted the entrepreneurship environment and equally steered state funding priorities away from entrepreneurship development support worldwide. This research book assesses the effect that COVID-19 has had on government funding priority, policy interventions and resultant implications on the entrepreneurship environment, economic growth and employment with a focus on BRICS. Readers will gain insight into what entrepreneurship looks like in the BRICS context and how it has been affected by COVID-19, indicating how the BRICS nations are likely to move forward to further strengthen entrepreneurship. This edited volume will be of interest to researchers, academics, practitioners, and advanced students in the fields of entrepreneurship, innovation, strategy, international relations, multilateralism, and economic development.

Economic Development and Growth in the Post-Pandemic World

Entrepreneurship in the BRICS

A collection of eye-opening natural experiments, showing how economists uncover cause-and-effect relationships and reveal insights about our world. Does having a daughter change how a congressperson votes? How did a nineteenth-century doctor help discover germs? Is it better to go first or second in a penalty shootout? Why don’t diplomats pay their parking tickets? Do leaders really matter? These are all questions economists ask. Some of these questions are serious, others less consequential. But all are interesting—and can be answered by way of the natural experiment. A natural experiment is an event in the real world that neatly divides people into a treatment and control group—and it is one of the greatest tools in the economist’s toolkit. In Daughters, Diplomats, and Death, Patrick Gourley discusses why and how economists have leveraged this powerful method to answer questions that were long thought unanswerable. In the vein of Freakonomics, Nudge, and The Tipping Point, the book takes the reader on a lively and engaging tour of some of the most fascinating natural experiments, explaining how they work, how they help social scientists answer questions, and what conclusions they reached. The experiments illuminate a wide range of timely issues in health, education, reproductive issues, and the environment, lending rich and much-needed nuance to the complex debates that shape today’s headlines.

A collection of eye-opening natural experiments, showing how economists uncover cause-and-effect relationships and reveal insights about our world. Does having a daughter change how a congressperson votes? How did a nineteenth-century doctor help discover germs? Is it better to go first or second in a penalty shootout? Why don’t diplomats pay their parking tickets? Do leaders really matter? These are all questions economists ask. Some of these questions are serious, others less consequential. But all are interesting—and can be answered by way of the natural experiment. A natural experiment is an event in the real world that neatly divides people into a treatment and control group—and it is one of the greatest tools in the economist’s toolkit. In Daughters, Diplomats, and Death, Patrick Gourley discusses why and how economists have leveraged this powerful method to answer questions that were long thought unanswerable. In the vein of Freakonomics, Nudge, and The Tipping Point, the book takes the reader on a lively and engaging tour of some of the most fascinating natural experiments, explaining how they work, how they help social scientists answer questions, and what conclusions they reached. The experiments illuminate a wide range of timely issues in health, education, reproductive issues, and the environment, lending rich and much-needed nuance to the complex debates that shape today’s headlines.

How Economists Use Natural Experiments to Decipher Our World

Daughters, Diplomats, and Death

The author of the internationally successful book From Zero to Millionaire is back with a book on the best ways to invest in the stock market. Stop treating the stock market like a casino - discover the proven, stress-free strategy that builds lasting wealth. In The Art of Multiplying Your Money, financial journalist and bestselling author Nicolas Bérubé uses rigorous academic research and real-world historical data to dismantle the myth that successful investing requires picking winning stocks, timing the market, or chasing hot tech trends. Instead, he reveals how anyone can achieve exceptional long-term wealth, whether you have $100 or $100 million to invest. Across 17 engaging lessons, this book answers the most pressing questions investors face today. By the time you've finished this book, you'll know the answers to the following questions:- Will the stock market always keep rising? How do you survive if it crashes? - How much can you withdraw from your investments each year to live on? - Is the concentration of the U.S. market in a handful of tech stocks cause for concern? Crucially, the book focuses on the greatest risk of all: human psychology. By highlighting the cognitive biases that lead investors to panic and sabotage their own portfolios, Bérubé teaches readers how to automate their success, providing a comprehensive roadmap to financial independence. Whether you have $100 or $100 million, this is the ultimate guide to passive investing and behavioural finance so you can learn how to ignore the financial noise and let the global market multiply your money whilst you sleep.

17 lessons for success in the stock market

The Art of Multiplying Your Money

A guide to communicating professionally and authentically in today's workplace. Whether you are a leader, manager, or ambitious young professional, this book provides strategies you can use to communicate effectively and professionally without losing your own voice, command a room without dominating it, and inspire action without forcing it. Drawing on the author's experience teaching Business Communication courses and working for both international organizations and startups, you'll be equipped with proven techniques you can apply right away. Grounded in real-world examples, including how to write a persuasive email, how to navigate a difficult conversation with a colleague, how to craft an engaging virtual presentation, and how to effectively use AI as a support tool, Buxton covers all you need to know about written, spoken, and digital forms of communication.

Speaking and Writing with Professional Impact

Magnetic Communication

What if the secret to conquering modern business challenges was already solved... over two thousand years ago? Whether you are scaling a startup, navigating office politics, or leading a company through rapid transformation, modern business can feel like an endless battle. But history's greatest leaders - from Alexander the Great and Scipio Africanus, to Julius Caesar, Cleopatra, Augustus and more - were wrestling with these exact same strategic dilemmas. In Strategize Like Caesar, business executive and compliance expert Nick Henderson-Mayo seamlessly bridges classical antiquity with modern industry. Structured across four key groupings of organisation and strategy - The Disruptors, The Rivals, The Rulers, and The Survivors - this book pairs epic classical history with sharp corporate case studies and actionable frameworks. Step out of the boardroom, and onto the battlefield, discovering how to:<ul><li>Identify your Centers of Gravity: Apply Alexander the Great's tactics to pinpoint critical pressure points in your competition.</li><li></li></ul>Avoid 'Hannibal's Paradox': Stop confusing short-term tactical wins with long-term strategic success.<li> Master office politics: Leverage transactional alliances and 'Strategic Distance' to build leverage and protect your team. </li><li> Pace transformational change: Use Augustus's principle of festina lente (make haste slowly) to execute seamless organizational pivots. </li>Drawing from a decade spent advising Fortune 500 risk and legal teams, Henderson-Mayo delivers an indispensable, battle-tested playbook for modern decision-makers. Because the leaders who thrive in the future are those who learn from the past.

Timeless Lessons in Business Leadership and Strategy from Ancient Rome and Classical Antiquity

Strategize Like Caesar

Una lectura para emprendedores que prefieren los consejos honestos a las fórmulas mágicas. Detrás de cada negocio que perdura hay decisiones, tropiezos y aprendizajes que rara vez se dan a conocer. En Horneando el éxito, Gabriel Torres abre la cocina de Pan Gabriel para compartir todo lo que aprendió mientras la construía desde cero. Esta marca de pan saludable empezó como un pasatiempo de fin de semana y hoy llega a las mesas de todo el país a través de 17 sucursales y más de 150 distribuidores autorizados. Este libro va más allá de una historia personal; es una guía práctica para quien sueña con emprender o busca darle rumbo a un proyecto que ya está en marcha. Capítulo a capítulo, Gabriel nos comparte cómo convertir una pasión en un negocio viable, llevar finanzas sanas, escuchar al cliente para innovar, cuidar a tu equipo y mantener el equilibrio entre el trabajo y la vida personal. Además, cada sección cierra con ejercicios pensados para llevar las ideas a tu realidad: definir tu propósito, calcular tu colchón financiero, transformar un tropiezo en oportunidad y reconocer los valores que guían tus decisiones. Escrito desde la experiencia de levantar una empresa en México, con sus aciertos y sus errores, Horneando el éxito acompaña a quien quiere emprender con propósito y paciencia. Porque el éxito, como el buen pan, pide tiempo, dedicación y la disposición de volver a intentarlo las veces que haga falta. ENGLISH DESCRIPTION A must-read for entrepreneurs who prefer honest advice over magic formulas. Behind every enduring business are decisions, setbacks, and lessons that rarely make it into the spotlight. In Baking Success, Gabriel Torres opens the doors to Pan Gabriel to share everything he learned while building the company from the ground up. What began as a weekend hobby has grown into one of Mexico’s leading healthy bread brands, now reaching tables across the country through 17 retail stores and more than 150 authorized distributors. More than a personal story, this book is a practical guide for anyone dreaming of starting a business—or looking to take an existing venture to the next level. Chapter by chapter, Gabriel shares how to turn a passion into a sustainable business, manage healthy finances, listen to customers to drive innovation, build and care for a strong team, and maintain balance between work and personal life. Each chapter concludes with practical exercises designed to help readers apply these lessons to their own journey: defining their purpose, calculating a financial safety net, turning setbacks into opportunities, and identifying the core values that guide their decisions. Written from the firsthand experience of building a business in Mexico—with all its successes and failures—Baking Success is an inspiring companion for entrepreneurs who want to build with purpose, patience, and resilience. Because success, like great bread, takes time, dedication, and the willingness to keep trying until you get it right.

Una lectura para emprendedores que prefieren los consejos honestos a las fórmulas mágicas. Detrás de cada negocio que perdura hay decisiones, tropiezos y aprendizajes que rara vez se dan a conocer. En Horneando el éxito, Gabriel Torres abre la cocina de Pan Gabriel para compartir todo lo que aprendió mientras la construía desde cero. Esta marca de pan saludable empezó como un pasatiempo de fin de semana y hoy llega a las mesas de todo el país a través de 17 sucursales y más de 150 distribuidores autorizados. Este libro va más allá de una historia personal; es una guía práctica para quien sueña con emprender o busca darle rumbo a un proyecto que ya está en marcha. Capítulo a capítulo, Gabriel nos comparte cómo convertir una pasión en un negocio viable, llevar finanzas sanas, escuchar al cliente para innovar, cuidar a tu equipo y mantener el equilibrio entre el trabajo y la vida personal. Además, cada sección cierra con ejercicios pensados para llevar las ideas a tu realidad: definir tu propósito, calcular tu colchón financiero, transformar un tropiezo en oportunidad y reconocer los valores que guían tus decisiones. Escrito desde la experiencia de levantar una empresa en México, con sus aciertos y sus errores, Horneando el éxito acompaña a quien quiere emprender con propósito y paciencia. Porque el éxito, como el buen pan, pide tiempo, dedicación y la disposición de volver a intentarlo las veces que haga falta. ENGLISH DESCRIPTION A must-read for entrepreneurs who prefer honest advice over magic formulas. Behind every enduring business are decisions, setbacks, and lessons that rarely make it into the spotlight. In Baking Success, Gabriel Torres opens the doors to Pan Gabriel to share everything he learned while building the company from the ground up. What began as a weekend hobby has grown into one of Mexico’s leading healthy bread brands, now reaching tables across the country through 17 retail stores and more than 150 authorized distributors. More than a personal story, this book is a practical guide for anyone dreaming of starting a business—or looking to take an existing venture to the next level. Chapter by chapter, Gabriel shares how to turn a passion into a sustainable business, manage healthy finances, listen to customers to drive innovation, build and care for a strong team, and maintain balance between work and personal life. Each chapter concludes with practical exercises designed to help readers apply these lessons to their own journey: defining their purpose, calculating a financial safety net, turning setbacks into opportunities, and identifying the core values that guide their decisions. Written from the firsthand experience of building a business in Mexico—with all its successes and failures—Baking Success is an inspiring companion for entrepreneurs who want to build with purpose, patience, and resilience. Because success, like great bread, takes time, dedication, and the willingness to keep trying until you get it right.

Horneando el éxito / Baking Success

Riordan and Zhang share the skills, techniques and mindsets used by diplomats in both Western and Chinese contexts, and adapt them to the needs of executives and multinational corporations (MNCs).Their guide employs real-life case studies in understanding the international business environment and:<ul> <li>Examines the shift to multipolarity and the rise of permacrisis and policrisis</li> <li>Highlights the long-term approach of diplomatic strategy and how it may be applied to business</li> <li>Provides a framework for companies to understand geopolitical risks</li> <li>Offers techniques to build resilience via network-building and coalitions</li> </ul>Engaging with topics such as cybersecurity, the re-shoring/friend-shoring phenomenon, and the evolution of technology companies as geopolitical actors, the authors demonstrate how the diplomat's perspective offers insights to companies looking to navigate the increasingly complex geopolitical environments of international trade and investments.With an emphasis on practical guidance, this book would interest business executives and strategy planners, as well as diplomats and government officials.

A Business Executive’s Guide to an Uncertain World

Business Diplomacy

Unlock the wisdom and knowledge within the depths your mind - Nancy Kline shows you how with theories and practical sessions, as well as results from its use in business leadership, coaching, team development and personal relationships. Nancy Kline has identified 10 behaviors that form a system called a Thinking Environment™, a model of human interaction that dramatically improves the way people think, and thus the way they work and live. Listening - the quality of people's attention for each other - is the core of this method. Most people think they listen well, but they rarely do - not at this level. Listening this way is a radical act. The power of effective listening is recognized as the essential tool of good management. In this book, Nancy Kline describes how we can achieve this, and presents a step-by-step guide that can be used in any situation. Whether you want to have more productive meetings, solve business problems, create bold strategies, or build stronger relationships, this book offers you a new world of possibilities. From blue chip companies developing high-powered teams to individuals seeking personal growth, a Thinking Environment has come to mean transformation of the highest quality. Contents include: -&nbsp;Part One:&nbsp;A Thinking Environment -&nbsp;Part Two:&nbsp;Creating a Thinking Environment -&nbsp;Part Three:&nbsp;The Thinking Society -&nbsp;Part Four:&nbsp;A Thinking Future

Listening to Ignite the Human Mind

Time to Think

Four-time World Series Champion and Los Angeles Dodgers manager Dave Roberts pulls back the curtain on one of the most quietly powerful leadership philosophies in professional sports: an unshakable belief in the power of optimism, accountability, and human connection. Baseball is a game of failure, where even the best players succeed three times out of ten. For Roberts, that statistic represents an opportunity. In Relentless Positivity, he reveals how leading through uncertainty, pressure, and loss has taught him the secret to long-term success: meeting people where they are, embracing the mess, and still having the courage to show a relentless, almost irrational positivity that helps your team step into its full potential. Drawing on stories from the clubhouse and the world stage—from his iconic stolen base with the 2004 Red Sox to a decade of managing the Dodgers to World Series glory—Roberts shows how leaders can transform setbacks into strength and criticism into motivation. Along the way, he shares nine cornerstone principles that have shaped his approach to leadership and life, including: <ul><li>Meet Once: Communicate clearly the first time to build trust and avoid confusion.</li><li>Put Down the Sword: Choose connection over conflict.</li><li>The Game Will Honor You: Focus on doing the little things right.</li><li>Find the Good: Lead with optimism, even when the scoreboard says otherwise.</li></ul> Blending stories from a championship locker room with the insights of a master motivator, Roberts delivers a field-tested guide for anyone leading through complexity, whether in the stadium, in the conference room, or at home. Written for a time when our models for leadership are rapidly evolving—in sports and beyond—Relentless Positivity is a timely manifesto for building strong teams, resilient cultures, and sustaining personal success in any field.

How to Build Teams Worth Believing In

Relentless Positivity

Two of the world's leading researchers on behavior and decision-making join forces to equip readers with the knowledge, tools, and techniques to live our best, most human lives in an age of machines. “The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous.” —E.O WilsonOur choices and experience of the world are increasingly shaped by powerful interests and godlike technology. Somebody else is deciding what ‘good’ choices look like—and often that means good for them, not for you. From the social media apps hijacking your attention and algorithms quietly curating your reality, to the markets profiting from confusion and AI systems slowly eroding your thinking: your choices are shaped by people who understand your psychology better than you do, and use that knowledge for their own ends. Against this backdrop, it is easy to feel diminished and 'done to'.This book is about fighting back—individually and collectively—and becoming the best of ourselves. Becoming super-humans. Drawing on over 1,000 experiments run across more than 70 countries, Halpern and Costa show how you can boost your own agency and decision-making, how we can upgrade our systems and institutions so that it is easier for everyone to choose well, and how we can shape AI so that it amplifies human capability rather than replacing it.Super-Human ultimately asks us to make the biggest choice of all: in an age when machines can think, decide and even feel on our behalf—what kind of humans do we want to be? <ul><li>Human. Reclaiming agency and becoming a better decision-maker (Chapters 1-3). Understanding how human attention and sense-making works, so that we can self-guide, rather than be hacked by others - and more effectively turn our intentions into action.</li><li>Supra-human. Building systems that support us to choose well together. (Chapters 4-7). Humans are social creatures, who think aloud and together. It's a feature not a fault. Social networks, markets and institutions strongly enable us to achieve things we could never do alone, but also operate as ‘supra-human’ influences on our behavior. Yet individually and collectively we have power to channel and shape them too - more power than we realize</li><li>Super-human. Shaping the technology that will shape us. (Chapter 8) AI could be the ultimate ‘bicycle of the mind’, but it can also become a crutch rather than a coach. It poses opportunity and challenge - to boost our capabilities to superhuman levels, or to become our inadvertent master.</li><li>Future-human. What kind of humans do we ultimately want to be? (Conclusion) Our minds today have been shaped by the technologies and institutions of our ancestors, in ways they could not have anticipated. We can make choices that will alter our minds and those that follow: what shall we choose?</li></ul>

Two of the world's leading researchers on behavior and decision-making join forces to equip readers with the knowledge, tools, and techniques to live our best, most human lives in an age of machines. “The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous.” —E.O WilsonOur choices and experience of the world are increasingly shaped by powerful interests and godlike technology. Somebody else is deciding what ‘good’ choices look like—and often that means good for them, not for you. From the social media apps hijacking your attention and algorithms quietly curating your reality, to the markets profiting from confusion and AI systems slowly eroding your thinking: your choices are shaped by people who understand your psychology better than you do, and use that knowledge for their own ends. Against this backdrop, it is easy to feel diminished and 'done to'.This book is about fighting back—individually and collectively—and becoming the best of ourselves. Becoming superhumans. Drawing on over 1,000 experiments run across more than 70 countries, Halpern and Costa show how you can boost your own agency and decision-making, how we can upgrade our systems and institutions so that it is easier for everyone to choose well, and how we can shape AI so that it amplifies human capability rather than replacing it.Superhuman ultimately asks us to make the biggest choice of all: in an age when machines can think, decide and even feel on our behalf—what kind of humans do we want to be? <ul><li>Human. Reclaiming agency and becoming a better decision-maker (Chapters 1-3). Understanding how human attention and sense-making works, so that we can self-guide, rather than be hacked by others - and more effectively turn our intentions into action.</li><li>Supra-human. Building systems that support us to choose well together. (Chapters 4-7). Humans are social creatures, who think aloud and together. It's a feature not a fault. Social networks, markets and institutions strongly enable us to achieve things we could never do alone, but also operate as ‘supra-human’ influences on our behavior. Yet individually and collectively we have power to channel and shape them too - more power than we realize</li><li>Super-human. Shaping the technology that will shape us. (Chapter 8) AI could be the ultimate ‘bicycle of the mind’, but it can also become a crutch rather than a coach. It poses opportunity and challenge - to boost our capabilities to superhuman levels, or to become our inadvertent master.</li><li>Future-human. What kind of humans do we ultimately want to be? (Conclusion) Our minds today have been shaped by the technologies and institutions of our ancestors, in ways they could not have anticipated. We can make choices that will alter our minds and those that follow: what shall we choose?</li></ul>

Reclaiming Our Power to Choose and Shape the Future

Superhuman

Say This, Say That

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