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Higgins A: Say This, Say That

Say This, Say That

100 Sales Lines Top Reps Use To Close More Deals

A practical guide to building shared strategy that positively impacts culture and performance. The SOAR framework has been used for over twenty years in business, government, education, healthcare, and community settings. Strategy is most powerful when the people responsible for delivering it shape it. Yet, strategy often breaks down because the people expected to implement it were never involved in its creation. Valuable knowledge goes untapped, people become disconnected from decisions, and strategy struggles to translate into meaningful action. The SOAR Effect offers a better way forward. Developed by Jackie Stavros and grounded in more than two decades of research and global practice, SOAR helps readers build strategy through strengths, opportunities, aspirations, and results. The real-world stories and practical guidance demonstrate how shared strategy fosters trust, collaboration, purpose, and alignment. Readers learn how to do the following: <ul><li>Bring the right people into strategic decision-making</li><li>Identify the strengths of a team or organization to create value</li><li>Explore opportunities to expand possibilities for growth and innovation</li><li>Articulate aspirations that give people clear direction and a future they care about</li><li>Define meaningful results and connect them to action plans</li><li>Build shared capability so people at every level can think, plan, lead, and act strategically</li></ul> With case studies, questions, sample designs, and companion resources, this book gives readers a repeatable approach for creating a strategy that lives in the organization long after the planning session ends.

How Shared Strategy Transforms Results at Every Level

The SOAR Effect

The author of the internationally successful book From Zero to Millionaire is back with a book on the best ways to invest in the stock market. Stop treating the stock market like a casino - discover the proven, stress-free strategy that builds lasting wealth. In The Art of Multiplying Your Money, financial journalist and bestselling author Nicolas Bérubé uses rigorous academic research and real-world historical data to dismantle the myth that successful investing requires picking winning stocks, timing the market, or chasing hot tech trends. Instead, he reveals how anyone can achieve exceptional long-term wealth, whether you have $100 or $100 million to invest. Across 17 engaging lessons, this book answers the most pressing questions investors face today. By the time you've finished this book, you'll know the answers to the following questions:- Will the stock market always keep rising? How do you survive if it crashes? - How much can you withdraw from your investments each year to live on? - Is the concentration of the U.S. market in a handful of tech stocks cause for concern? Crucially, the book focuses on the greatest risk of all: human psychology. By highlighting the cognitive biases that lead investors to panic and sabotage their own portfolios, Bérubé teaches readers how to automate their success, providing a comprehensive roadmap to financial independence. Whether you have $100 or $100 million, this is the ultimate guide to passive investing and behavioural finance so you can learn how to ignore the financial noise and let the global market multiply your money whilst you sleep.

17 lessons for success in the stock market

The Art of Multiplying Your Money

'This book will make you better at your job' - Jonah Berger, bestselling author of Contagious Discover the psychological biases that shape every buying decision - and how to use them in business. Every day we make hundreds of choices, many of them commercial. What shampoo to pick? How much to spend on a bottle of wine? Whether to renew a subscription? These choices might appear to be freely made, but psychologists have shown that subtle changes in the way products are positioned, promoted and marketed can radically alter how customers behave. In The Illusion of Choice, Richard Shotton, author of the acclaimed The Choice Factory, identifies the 16 and a half most important psychological biases that everyone in business needs to be aware of. Drawing on academic research, advertising campaigns and his own original field studies, he shows how any business can utilise these biases to win and retain customers, sell more products and make money. In this fascinating and highly practical guide, you'll learn to take advantage of the peak end rule, the power of precision, the wisdom of wit - and much, much more. Full of marketing insights, The Illusion of Choice is essential for anyone seeking to understand consumer behaviour. Now part of the Harriman House Essentials Collection, a series showcasing the very best of business and finance books.

Harriman House Essentials

The Illusion of Choice

How To Live An Extraordinary Life

Visionary marketing insider, Christian Muche, Founder of the annual Possible conference, has built his career by turning bold ideas into transformative platforms that shape industries and inspire global audiences. In The Future Possible, Christian shares the latest groundbreaking innovation at the intersection of marketing and technology so that businesses of all types can learn what is needed to succeed over the coming decades.The key themes include: <ul><li>Trust as the primary currency (earned, measured, defended).</li><li>Moments as the flywheel that turns attention into adoption.</li><li>Networks as the distribution logic for ideas, products, and reputation.</li></ul>This is the playbook to building trust-first brands that travel across markets and media. Chapters include executive frameworks that leaders can apply immediately, and a clear way to lead through AI acceleration, cultural volatility, and the post-attention economy without whiplash.

The platform-backed blueprint for building the next generation of market-leading brands.

Leadership, Human Connection, and Creating What Comes Next

The Future Possible

Burnout can’t be solved with just perks or stress-reduction workshops. It's solved by changing how leaders engage their teams—a practical shift that requires no new resources. Grounded in peer-reviewed research, Relational Energy shows leaders how small changes in everyday workplace conversations can spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout. In this book, you will learn <ul><li>how relational energy promotes workplace well-being and performance, creating the foundation for sustainable organizational success;</li><li>strategies energizing leaders use to maintain their own energy levels while navigating the same modern workplace pressures that impact their teams;</li><li>how to have workplace conversations that generate healthy perceptions of challenge and stress and reduce burnout while building resilience and team solidarity;</li><li>specific language choices (wording, pronoun selection, questions, and declarative statements) that empower employees, elevate teams, and drive productivity; and</li><li>how to acknowledge hard realities while building genuine hope and resilience, avoiding toxic positivity that saps energy.</li></ul> Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

Burnout isn’t solved with perks—it’s solved with communication. Grounded in peer-reviewed research, Relational Energy shows leaders how to use everyday language to spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholars Amy Young and Kim Cameron reveal how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on research from positive psychology and decades of work with leaders and organizations, the authors show how simple shifts in communication can transform workplaces from drained and disconnected to energized and thriving. The best part is, these changes have big impact but come with no cost. In this book, leaders learn how to <ul><li>use the language of belonging to help employees feel valued, respected, and connected;</li><li>turn everyday conversations into sources of relational energy that boost motivation and performance;</li><li>build trust through respectful dialogue, listening, and authentic presence;</li><li>navigate difficult conversations without draining morale or relationships;</li><li>create positive team interactions that spread energy across organizations; and</li><li>replace burnout cultures with communication practices that spark engagement and well-being.</li></ul> Practical, research-driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

How to Beat Burnout and Ignite Your Team

Relational Energy

How can we stay connected without losing ourselves, and be ourselves without turning against one another? We are always falling apart and coming together. Families feud and reconcile. Teams splinter and regroup. Communities, organizations, and nations fragment, fight, ally, and unite. Our biggest problem isn’t falling apart and coming together—it’s falling apart or coming together. Increasingly we’re getting trapped in two dangerous extremes: <ul><li>Combat (separateness without togetherness): pulling back into hostile camps, weaponizing differences, and fracturing into polarization and isolation.</li><li>Subordination (togetherness without separateness): demanding harmony, erasing difference, and silencing dissent.</li></ul> Drawing on thirty-five years of work with diverse groups at all scales all around the world—from apartheid and civil war to everyday organizational and family dynamics—bestselling author Adam Kahane offers a practical way to navigate between these extremes. At the heart of his approach is a recognition of two fundamental universal drives: love, our drive to connect and unite with others as interdependent teammates, and power, our drive to do our thing and realize ourselves as independent parties. Kahane shows how these drives can be harmonized only&nbsp; through building justice: living containers—boundaries, rules of the game, and norms—that enable us to be both separate and together as interrelated kin. Through gritty, real-world stories from Kahane’s professional and personal experiences, readers will learn how to <ul><li>steer between combat and subordination;</li><li>work more skillfully with love, power, and justice;</li><li>repair structures and relationships that are cracking; and</li><li>create conditions for people to live and work together across their differences.</li></ul> For anyone trying to lead a family, team, organization, community, or nation so people can remain themselves and stay connected, Falling Apart and Coming Together offers a hopeful, practical path forward and a survival guide for a fracturing world.

Adam Kahane, bestselling author of Collaborating with the Enemy, shows how justice helps families, organizations, communities, and nations repair broken relationships and live together better. A practical guide to using justice as the lever for balancing power and love in a world that is falling apart. We are always falling apart and coming together. In families, workplaces, communities, and nations, people pull back into smaller camps, harden boundaries, or force unity that leaves too many voices unheard. Adam Kahane names the twin traps of combat and subordination and offers a practical way to steer between them: the justice lever. Drawing on thirty-five years of work with divided groups around the world, along with intimate stories from family life and public life, Kahane defines justice as a functional tool. Justice is the container made of rules, norms, agreements, structures, and relationships that allows people to be both separate and together. Readers will learn how to <ul><li>recognize when relationships are slipping into combat or subordination;</li><li>harness power, the drive to realize ourselves;</li><li>harness love, the drive to unite with others;</li><li>construct justice containers that make collaboration and cohabitation possible; and</li><li>repair cracked containers in families, teams, organizations, communities, and public life.</li></ul> Brief and clear, with unforgettable stories from global peace work, climate negotiations, Indigenous health, family life, and organizational repair, this book gives readers a way to start repairing what is cracking right where they are.

A Theory and Practice of Love, Power, and Justice

Falling Apart and Coming Together

Routledge Research in Strategic Management

The Strategic Evolution and Impact

A History of Management Consulting

Four-time World Series champion and Los Angeles Dodgers manager Dave Roberts pulls back the curtain on one of the most quietly powerful leadership philosophies in professional sports: an unshakable belief in the power of optimism, accountability, and human connection. Baseball is a game of failure, where even the best players succeed three times out of ten. For Roberts, that statistic represents an opportunity. In Relentless Positivity, he reveals how leading through uncertainty, pressure, and loss has taught him the secret to long-term success: meeting people where they are, embracing the mess, and having the courage to show a relentless, almost irrational positivity that helps your team step into its full potential. Drawing on stories from the clubhouse and the world stage—from his iconic stolen base with the 2004 Red Sox to a decade of managing the Dodgers to World Series glory—Roberts shares cornerstone principles that have shaped his approach to leadership and life, including: <ul><li>Be the thermostat, not the thermometer: How to bring the energy your team needs instead of simply reacting to the mood around you. </li><li>Clarity before commitment: Being candid about expectations creates stronger buy-in than getting someone to say yes without understanding what’s required of them.</li><li>Everyone has to want the ball: How to prepare like anyone on the team can be the one who steps up when it matters most.</li><li>Hope changes everything: You can’t always change your circumstances, but you can train yourself to recognize the opportunity that’s still available. </li></ul> Blending stories from a championship locker room with the insights of a master motivator, Roberts delivers a field-tested guide for anyone leading through complexity, whether in the stadium, in the conference room, or at home. Written for a time when our models for leadership are rapidly evolving, Relentless Positivity is a timely manifesto for building strong teams, resilient cultures, and sustaining personal success in any field.

Four-time World Series Champion and Los Angeles Dodgers manager Dave Roberts pulls back the curtain on one of the most quietly powerful leadership philosophies in professional sports: an unshakable belief in the power of optimism, accountability, and human connection. Baseball is a game of failure, where even the best players succeed three times out of ten. For Roberts, that statistic represents an opportunity. In Relentless Positivity, he reveals how leading through uncertainty, pressure, and loss has taught him the secret to long-term success: meeting people where they are, embracing the mess, and still having the courage to show a relentless, almost irrational positivity that helps your team step into its full potential. Drawing on stories from the clubhouse and the world stage—from his iconic stolen base with the 2004 Red Sox to a decade of managing the Dodgers to World Series glory—Roberts shows how leaders can transform setbacks into strength and criticism into motivation. Along the way, he shares nine cornerstone principles that have shaped his approach to leadership and life, including: <ul><li>Meet Once: Communicate clearly the first time to build trust and avoid confusion.</li><li>Put Down the Sword: Choose connection over conflict.</li><li>The Game Will Honor You: Focus on doing the little things right.</li><li>Find the Good: Lead with optimism, even when the scoreboard says otherwise.</li></ul> Blending stories from a championship locker room with the insights of a master motivator, Roberts delivers a field-tested guide for anyone leading through complexity, whether in the stadium, in the conference room, or at home. Written for a time when our models for leadership are rapidly evolving—in sports and beyond—Relentless Positivity is a timely manifesto for building strong teams, resilient cultures, and sustaining personal success in any field.

How to Build Teams Worth Believing In

Relentless Positivity

An open invitation to changemakers, educators, conscious consumers, and anyone interested in the creative economy to lean into this grassroots global community and help drive systems change. We live in an age where every convenience is a finger tap away, but historically marginalized communities and ecosystems are paying the price of unconscious consumption. Our current economic practices contribute to environmental damage, social injustice, and declining public trust. The solution, argues Stacey Edgar, social entrepreneur and executive director of the International Folk Art Market, is the artisan economy. In contrast to the profit-at-all-costs model of the mainstream economy, the artisan approach to production and consumption encourages creativity, preserves culture, and cultivates connection. In Artisan Economics, Edgar proposes a shift toward this artisan-centric model that prioritizes creativity, dignity, and community. Drawing on stories and research from around the world, she outlines eight core principles of the artisan economy—purpose, creativity, dignity, resistance, community, value, sustainability, and shared prosperity. She also shares a framework, called the Taproot Model of Systems Change, on which to enact these principles by restoring a vision of the economy as a living system. Ultimately, Edgar proposes, the artisan economy is a way to reconnect consumers with makers, foster sustainable growth, and create a more equitable and human-focused global economy. To create true connections across our global economy, we need a dramatic overhaul of what it means to work and what it means to consume.

Eight Principles to Craft a More Conscious, Collaborative, and Connected Future

Artisan Economics

In collaboration with JVL Media—a captivating exploration of why many high-performing Black business leaders attribute their transformational leadership qualities to their experiences growing up in the Black Church and how we can foster these skills in younger generations despite waning church attendance.The Black church in the U.S. has long been a “one-stop shop” for developing Black leaders, teaching them many of the qualities required to lead effectively in today’s ultra-competitive, digital, and swiftly transforming corporate world. Many high-performing Black leaders benefited from their experiences growing up in this cultural institution steeped in rich history.Merging cultural study with applied neuroscience and tenets of positive psychology, L. Michelle Smith dissect how these qualities are demonstrated by leaders across industries, from resiliency to their sense of undeniable purpose, their ability to build community and collaborative environments, the delivery and language of their speaking style to their unique leadership flair. She reveals how this historic institution has served as a timeless wellspring of leadership development, empowerment, and cultural preservation and ultimately, is Black leaders’ “secret sauce.”Call and Response also explores whether the Black Church will be able to continue to ingrain these skills in future generations. Smith examines how cultural shifts have resulted in a decline in church attendance, how online attendance has risen since the Covid pandemic, and finally, how Black leaders may—or may not—be passing these traditions down to their children.

10 Leadership Lessons from the Black Church

Call and Response

How most investing decisions differ from what the data say works—and how replacing myth with measurement can improve outcomes. The Accidental Venture Capitalist examines how early-stage investment decisions are actually made—and why so many of them diverge from what the evidence says should work. Written by an academic-turned-venture capitalist Scott Shane, the book sits at the intersection of rigorous research and lived investing experience. Its central premise is simple but uncomfortable: in venture capital, folklore and intuition dominate practice, even though decades of empirical research offer more reliable guidance on selection, pricing, portfolio construction, and incentives. The book follows the full arc of the venture process, from fund design and deal sourcing to valuation, syndication, follow-on investing, governance, and exits. Each chapter takes a familiar maxim—“bet on the jockey,” “do more diligence,” “double down on winners”—and tests it against large-sample academic evidence and real investment outcomes. Shane’s analysis is grounded in power-law economics, behavioral decision-making, and incentive alignment. And he is transparent about mistakes as well as successes, treating his own funds as a living laboratory rather than a victory lap. The book also offers practical tools—checklists, heuristics, simple models—that translate evidence into decisions investors can actually implement.

Why Evidence Beats Instinct in Early-Stage Investing

The Accidental Venture Capitalist

Say This, Say That

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