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Tschang M: Say It Skillfully

Say It Skillfully

Speak Up. Make Your Words Matter. Win Together

From the creator of AdviceWithErin, the definitive book on how to use the right words at work—so you can build the career you deserve We’ve all been there: you’re sweating, sitting in front of your laptop, and the interviewer on the screen says, “Tell me about yourself.” You freeze. Is that even a question? What are they expecting from you? What do you say? If that paragraph made your heart beat a little faster, TikTok star, career educator, and “the internet’s big sister” Erin McGoff is here to help. In The Secret Language of Work, McGoff shares her best, customizable scripts for how to communicate in the professional world—word-for-word, exactly what to say during interviews, while negotiating salaries, when you need to set boundaries with co-workers, as you advocate for yourself, and in any sticky situation at the office. With McGoff’s advice, you will master the unwritten rules of work speak that are key to career advancement. Learning how to say the right words, in the right order, in the right way, at the right time, is an art that too few people are taught. Stellar communication is probably the most valuable skill you can possess—and once you know the secret language of work, you will be able to confidently tackle anything your sure-to-be outstanding career presents to you.

From the creator of AdviceWithErin, the definitive book on how to use the right words at work—so you can build the career you deserve We’ve all been there: you’re sweating, sitting in front of your laptop, and the interviewer on the screen says, “Tell me about yourself.” You freeze. Is that even a question? What are they expecting from you? What do you say? If that paragraph made your heart beat a little faster, TikTok star, career educator, and “the internet’s big sister” Erin McGoff is here to help. In The Secret Language of Work, McGoff shares her best, customizable scripts for how to communicate in the professional world—word-for-word, exactly what to say during interviews, while negotiating salaries, when you need to set boundaries with co-workers, as you advocate for yourself, and in any sticky situation at the office. With McGoff’s advice, you will master the unwritten rules of work speak that are key to career advancement. Learning how to say the right words, in the right order, in the right way, at the right time, is an art that too few people are taught. Stellar communication is probably the most valuable skill you can possess—and once you know the secret language of work, you will be able to confidently tackle anything your sure-to-be outstanding career presents to you.

Hyper-Helpful Scripts for Every Situation

The Secret Language of Work

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

A globally renowned happiness scientist and a top relationship researcher draw on the science of happiness, love and human connection to offer a powerful framework for feeling truly appreciated and fulfilled. 'There aren't two scientists in the world I trust more to deliver research-backed, actionable recommendations on how to improve your relationships.' ANGELA DUCKWORTH, bestselling author of Grit 'This book might change your life. ' ARTHUR C. BROOKS, bestselling author of The Happiness Files ----------- Many people believe that if they behave the right way, say the right things, or make themselves more lovable, they will feel more loved. But this kind of reflexive thinking is fundamentally misguided, causing a disconnect that can lead to loneliness, depression and self-doubt. Sonja Lyubomirsky, the world's preeminent expert on happiness, and Harry Reis, one of the world's leading experts on relationships and connection, have studied the complexities of well-being and love in depth. In How to Feel Loved they present a radical, hopeful, and science-backed shift in how to think about love. They reveal that feeling loved isn't about making ourselves more appealing - it's about showing our full and vulnerable selves to others and encouraging our loved ones to do the same. They introduce five powerful mindsets to help us feel the love we crave: A Sharing mindset - showing our vulnerabilities and inner world, not just the polished parts A Listening-to-Learn mindset - making space to truly tune in to another, not just to take turns speaking A Radical Curiosity mindset - being genuinely interested in another and asking better questions An Open-Heart mindset - being kind and affirming to another for who they truly are A Multiplicity mindset - embracing the messy complexity in all of us These mindset shifts give shape to a dynamic back-and-forth process the authors call the Relationship See-Saw, which will help readers remake their conversations in ways that enable them to deeply know those they love and become deeply known by them. It isn't enough to be loved. To be truly fulfilled, we must feel loved. This book shows us how. ----------- More praise for How to Feel Loved 'A gift to anyone who wants to live with more joy and connection.' DAN BUETTNER, bestselling author of The Blue Zones 'This is the book we've been waiting for! Lyubomirsky and Reis marry the best happiness science with the best relationship science to identify the five mindsets for building a life filled with love.' ELI J. FINKEL, bestselling author of The All-Or-Nothing Marriage

The Five Mindsets That Get You More of What Matters Most

How to Feel Loved

Celebrated Harvard Kennedy School Professor and behavioral scientist Julia Minson has devoted her career to understanding the psychology of disagreement and its relevance to negotiations, conflict-resolution, and decision-making. In this revolutionary book, Minson reveals the counterintuitive secret to living a life of less drama and more impact How many times have you tried to resolve a dispute by overwhelming someone with a flood of facts, appealing to your counterpart’s emotions, or pointing out the hypocrisy of their arguments only to end up in an even deeper disagreement than when you started? Julia Minson’s two decades of research into the science of disagreement uncovers two insights that can change every disagreement: persuasion doesn’t work nearly as well as we think it does, and displaying receptiveness to opposing views is the key to not only preventing conflict, but also to forging stronger relationships and making better decisions. The science shows that receptive individuals don’t just fight less, they also get more done—they are better negotiators, better peacemakers, and yes, better influencers than the rest of us. Through original research and case studies, How to Disagree Better will show you: <ul><li>Why persuasion doesn’t work as well as you think it does</li><li>How you can reach better conflict outcomes simply by signaling receptiveness</li><li>That disagreeing well is a skill all of us can learn</li><li>How to apply these ideas at home with your partner and kids, as well as at work in your negotiations and decision-making</li></ul> By practicing receptiveness, you’ll see your conflicts soften, your conversations deepen, and your relationships grow stronger. You will create a richer, wiser, kinder life for yourself and for those around you—and you will find them agreeing with you a little more often, too.

How to Disagree Better

Two former Walt Disney Imagineering leaders and designers take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and efficient problem-solving while also minimizing burnout and interpersonal friction. Drawing on their experience at Walt Disney Imagineering and additional work with companies such as Sony, Heineken, and Mattel, Tricia Cerrone and Edward J. van Luinen, Ed.D share a practical approach leaders can apply in any industry, on any team, right away. At Disney, Tricia and Edward were tasked with co-leading a global high-stakes, multi-year initiative across 120+ disciplines; in the process of uniting creative, technical, and operational teams around shared outcomes, they developed and later refined the collaborative leadership skills and repeatable method presented in this book. Their simple, human approach centers on five everyday behaviors-Generosity, Resourcefulness, Co-Creation, Action, and Gratitude-guided by Noble Purpose and an Instant Implementation Roadmap. The result is a clear, step-by-step way to build trust, unlock ideas, move faster, and sustain energy without new software, restructures, or big budgets. And the ripple effects are powerful: greater innovation, faster decisions, healthier culture, organic professional growth, more resilient people, stronger ROI, and higher engagement. Inside you'll get: A repeatable method that fits any leadership style or team structure. Stories and examples from Disney and beyond that show the method in action. Immediate techniques for safer teams, better brainstorms, quicker pilots, and meaningful recognition. A plan to scale collaboration and overcome common barriers like ego, silos, and burnout.

A Roadmap to Stronger Leaders, Happier Teams, and Big Results

Collaborate to Compete

A thrilling history of how we fell in and out of love with a technology that changed not just the world, but changed us. 'Science and technology never seem more exciting than when James Gleick is writing about them' - Elizabeth Kolbert, author of The Sixth Extinction 'Forces you to see the world with new eyes. Blending expertise with a thrilling narrative . . . I loved it!' - Alice Loxton, author of Eighteen and Eleanor 'Charts our distance-compressing, time-shifting telephonic adventure with exceptional brio and subtlety' - Stacy Schiff, author of The Revolutionary: Samuel Adams A supernatural instrument bringing voices from afar, the telephone burst onto the world stage 150 years ago, a triumphant story of individual ingenuity and vision. Instantly, the ability to speak across vast distances began to transform every part of life: from business organization to military tactics, from news gathering to sex work. But the story of The Telephone is also one of corrupt scheming and ruthless tactics; the race to the patent office, to make money, a contest replete with bribery, fraud and speculation. And no one, not even its inventors, realised what the telephone was good for or how ubiquitous it would become. As the telephone settled into the background - in offices and on streets, on bedside tables and kitchen walls - people forgot how they ever lived without it. Now, as landlines, telephone books and telephone boxes vanish into the past, bestselling author James Gleick shows how this commonplace object irreversibly changed not only the world but who we are as human beings. 'Gleick does what only the best science writers can do: take a subject of which most of us are only peripherally aware and put it at the center of the universe' - Time

A New History

The Telephone

Do you wish you could decode people? Do you want a formula for charisma? Do you want to know exactly what to say to your boss, your date or your networking partner? You need to know how people work. As a human behaviour investigator, Vanessa Van Edwards studies the hidden forces that drive our behaviour patterns in her lab - and she's cracked the code. In Captivate she shares a wealth of shortcuts, systems and behaviour hacks derived from her research, to help you take charge of interactions at work and at home. You'll learn how to execute a social game plan to navigate any social situation; how to speed-read faces for 7 universal 'micro-expressions' that can be used to predict people's emotions; and much more besides. When you understand the laws of human behaviour you can get along with anyone. With Vanessa's help, you will never interact in the same way again.

The Science of Succeeding with People

Captivate

From Amir Levine, MD, coauthor of the multimillion-copy bestseller Attached: What’s the secret to finding success, happiness, and love? You need to feel SECURE. How do you become more connected to the people around you, without the fear of being hurt? How can you stop overthinking and letting your emotions impair your judgment? Is it possible to learn emotional resilience and truly thrive? People with a secure attachment style are the most comfortable not just in their relationships, but also in their own skin. Living life in “secure mode” enables them to cope more effectively with challenges across many areas of life—they’re healthier, less reactive, less driven by insecurity, and better able to navigate setbacks and even social media. It is as though they move through the world with a kind of resilient bubble around them. In this brilliant, paradigm-shifting work, Dr. Amir Levine, the world’s leading expert on translating attachment science into practice, presents new research showing that your attachment style isn’t fixed. Anyone can become SECURE. He introduces a transformative framework to help you feel more secure in your career, your friendships, your romantic life, and beyond. Along the way, he makes a simple, revolutionary argument: when you harness the power of secure mode, you can create the life you want. It’s never too late to become SECURE. This book will show you how.

Amir Levine, MD, coauthor of the groundbreaking, multimillion-copy bestseller Attached, presents a bold new promise—that anyone can learn to create a secure life—and offers cutting-edge tools to make it a reality. Years after first introducing attachment styles to the general public and forever revolutionizing our understanding of human connection, psychiatrist and neuroscientist Dr. Amir Levine returns with a brilliant, paradigm-shifting work on the science and practice of secure attachment. As Dr. Levine explains in Secure, people with a secure attachment style are the most comfortable not just in their relationships, but also in their own skins. And remarkably, the latest research shows that anyone, regardless of how insecure they may feel, can learn to create a secure life. The benefits of living in “secure mode” are extraordinary: people tend to be healthier and have a better relationship with their health care providers. When they do have a difficult illness, they have fewer symptoms and handle it better emotionally. If they’re looking for a job, they’re more effective in their search and their self-esteem doesn’t suffer as much. They are less susceptible to consumerism. They even navigate social media better and experience fewer of its negative impacts. In Secure, Dr. Levine presents his pioneering approach, Secure Therapy and Coaching, offering practical, neuroscience-backed tools to help readers cultivate security so that they can thrive. Secure is the definitive guide for anyone looking to improve their emotional health, deepen their connections, and build more fulfilling lives.

The Revolutionary Guide to Creating a Secure Life

Secure

This book examines climate change and the need for advertising creatives to think and create strategically in order to educate about the human role in climate adaptation.&nbsp;As more brands and organizations feel the economic and cultural effects of climate realities, there is an urgent need for the advertising industry to offer smarter, creative approaches to messaging about this phenomenon. Creatives must use their ability to translate complex issues into messages that resonate with multiple audiences while&nbsp;bridge the gap between consumers and climate understanding. The author argues that brands and corporations have a social responsibilty to provide this value, thereby fighting misinformation and emboldening citizens to work toward adaptive behaviors with understanding of basic climate science. Through the themes of complexity, creativity, and courage, this book synthesizes theory on audience engagement and discusses how to frame the climate issue effectively.

Our greatest challenge is upon us. Climate change realities call for adaptation and new ways of understanding the world. For brands and their agency advocates, this demands a courageous approach to crafting work that engages a range of audiences, people often polarized and politically divided. How can the vibrant creative industry play a leading role in helping humanity adapt to climate change? What climate science resources exist that aid in developing smart communication platforms? How does a creative strategist grow skills necessary for this most important assignment?&nbsp;Brave Work, a guide for creatives in all career stages, develops a mission statement for creative leadership in these complicated times.

A Creative's Guide to Making Compelling Advertising and Brand Messages in Complicated Times

Brave Work in the Age of Climate Change

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul>These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul>If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

Translational Systems Sciences

This book is an ambitious research work that incorporates recent findings on communication and knowledge in organizations and includes contributions from global researchers. It brings together researchers from various countries who are active in this field and describes research on communication and knowledge that considers the development of ICT under the positivist paradigm (Part I) as well as research on communication and knowledge that focuses on language under the interpretivist paradigm (Part II). By approaching research on communication and knowledge in organizations using these two paradigms, this book presents a clear and energetic overview of the characteristics of both.

This book is an ambitious research work that incorporates recent findings on communication and knowledge in organizations and includes contributions from global researchers. It brings together researchers from various countries who are active in this field and describes research on communication and knowledge that considers the development of ICT under the positivist paradigm (Part I) as well as research on communication and knowledge that focuses on language under the interpretivist paradigm (Part II). By approaching research on communication and knowledge in organizations using these two paradigms, this book presents a clear and energetic overview of the characteristics of both.

Approaches from Positivist and Interpretivist Paradigms

Communication and Knowledge in Organizations

A Guide Towards Upward Economic Mobility

Professional Careers and Entrepreneurship

Say It Skillfully

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