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Turn your difference into a repeatable advantage for leading change The Room Needs You: Let Your Difference Drive Change-The Connect, Trust, Grow Method presents a field-tested method for driving transformation when you are not the expert in the room. Jennifer Langton, the NFL's former Senior Vice President of Player Health and Innovation, came to player safety out of finance-no medical, scientific, or engineering training-and led a decade of work that took the league from the era of League of Denial to record-low injuries. She distills that experience into the Connect, Trust, Grow (CTG) Method: a three-move sequence for connecting the experts, earning trust with evidence no one can dispute, and growing a win into a standard that holds after you leave. The Room Needs You follows the work in the order it happened-learning first to react to injury, then to prevent it, then to predict it-from a partnership with GE and the Department of Defense to the AI-powered Digital Athlete built with AWS, which now predicts injury risk for every player in the league. Underneath it runs the story of the girl on the boys' lacrosse team, the athlete who lost her mother and her knee in the same year and turned both into fuel, and the finance executive who asked her way into a role that did not exist-because the method works on you before it works on the room. Readers will also find: <ul> <li>A three-move sequence-Connect, Trust, Grow-run first on yourself, starting with what you are good at and what fuels you, then on the room, with the questions to answer at each move</li> <li>The Langton Roadmap: a one-page method for making the case for the role that should exist, inside the organization you are already in</li> <li>A clear distinction between the Expert Path, which delivers the science, and the Human Path, which delivers adoption-and why the human path matters more as technology gets more capable</li> <li>Practical guidance on reaching the people who have to adopt your work, setting an evidence standard, and turning a success into a standard that runs without you</li> <li>Real-world lessons from one of sports' most visible transformations, including the NFL-AWS partnership and the day Langton stopped the room The Room Needs You serves leaders, change agents, and anyone building with data or AI who has to move experts, skeptics, and institutions they do not control. It speaks just as directly to anyone at a turning point-a career pivot, a step into leadership, the chance to grow into something larger-and to the athlete leaving the game, the person coming back from an injury or a loss, the student choosing a path: anyone asking what am I good at now, because the method begins with that question. Langton's method equips anyone who has felt out of place in a room to make their difference the reason they belong there.</li> </ul>

Let Your Difference Drive Change -- the Connect, Trust, Grow Method

The Room Needs You

How Cynics Derail Progress (and How to Get Back on Track)

This Place Will Never Change

A collection of eye-opening natural experiments, showing how economists uncover cause-and-effect relationships and reveal insights about our world. Does having a daughter change how a congressperson votes? How did a nineteenth-century doctor help discover germs? Is it better to go first or second in a penalty shootout? Why don’t diplomats pay their parking tickets? Do leaders really matter? These are all questions economists ask. Some of these questions are serious, others less consequential. But all are interesting—and can be answered by way of the natural experiment. A natural experiment is an event in the real world that neatly divides people into a treatment and control group—and it is one of the greatest tools in the economist’s toolkit. In Daughters, Diplomats, and Death, Patrick Gourley discusses why and how economists have leveraged this powerful method to answer questions that were long thought unanswerable. In the vein of Freakonomics, Nudge, and The Tipping Point, the book takes the reader on a lively and engaging tour of some of the most fascinating natural experiments, explaining how they work, how they help social scientists answer questions, and what conclusions they reached. The experiments illuminate a wide range of timely issues in health, education, reproductive issues, and the environment, lending rich and much-needed nuance to the complex debates that shape today’s headlines.

A collection of eye-opening natural experiments, showing how economists uncover cause-and-effect relationships and reveal insights about our world. Does having a daughter change how a congressperson votes? How did a nineteenth-century doctor help discover germs? Is it better to go first or second in a penalty shootout? Why don’t diplomats pay their parking tickets? Do leaders really matter? These are all questions economists ask. Some of these questions are serious, others less consequential. But all are interesting—and can be answered by way of the natural experiment. A natural experiment is an event in the real world that neatly divides people into a treatment and control group—and it is one of the greatest tools in the economist’s toolkit. In Daughters, Diplomats, and Death, Patrick Gourley discusses why and how economists have leveraged this powerful method to answer questions that were long thought unanswerable. In the vein of Freakonomics, Nudge, and The Tipping Point, the book takes the reader on a lively and engaging tour of some of the most fascinating natural experiments, explaining how they work, how they help social scientists answer questions, and what conclusions they reached. The experiments illuminate a wide range of timely issues in health, education, reproductive issues, and the environment, lending rich and much-needed nuance to the complex debates that shape today’s headlines.

How Economists Use Natural Experiments to Decipher Our World

Daughters, Diplomats, and Death

For American workers, the social contract is broken. This book gives a firsthand view of where the breaks occurred, and a prescription for rebuilding it to give workers their due. With AI making the decisions and CEOs and moguls making the money, sometimes it seems that most workers today might as well be drones. If not for a long string of missed opportunities over the last 50 years, it might have been different. In Roads Not Taken, Thomas Kochan reviews the turning points where the social contract fractured and broke, reducing workers’ voices as well as their compensation, benefits, and status. And in the lessons learned from these historical examples, he identifies the foundation for building a new labor relations system that ensures workers will share in the benefits from AI and puts America on course for an innovative and durable social contract at work. As a longtime advisor to government, labor, and management leaders, Kochan offers an eyewitness perspective on the mounting mistakes made in America’s labor relations system beginning, roughly, with Ronald Reagan’s firing of striking air traffic controllers in 1981. His book makes a strong case for new strategies on the part of labor unions and other worker advocacy groups, business, and government—strategies not wedded to the legacy labor law and practice that have failed American workers for so long. Recasting the social contract on this basis, Kochan insists, is key to rebuilding our democracy and its institutions after the damage wrought in recent years.

For American workers, the social contract is broken. This book gives a firsthand view of where the breaks occurred, and a prescription for rebuilding it to give workers their due. With AI making the decisions and CEOs and moguls making the money, sometimes it seems that most workers today might as well be drones. If not for a long string of missed opportunities over the last 50 years, it might have been different. In Roads Not Taken, Thomas Kochan reviews the turning points where the social contract fractured and broke, reducing workers’ voices as well as their compensation, benefits, and status. And in the lessons learned from these historical examples, he identifies the foundation for building a new labor relations system that ensures workers will share in the benefits from AI and puts America on course for an innovative and durable social contract at work. As a longtime advisor to government, labor, and management leaders, Kochan offers an eyewitness perspective on the mounting mistakes made in America’s labor relations system beginning, roughly, with Ronald Reagan’s firing of striking air traffic controllers in 1981. His book makes a strong case for new strategies on the part of labor unions and other worker advocacy groups, business, and government—strategies not wedded to the legacy labor law and practice that have failed American workers for so long. Recasting the social contract on this basis, Kochan insists, is key to rebuilding our democracy and its institutions after the damage wrought in recent years.

Lessons for Building a New Social Contract at Work

Roads Not Taken

Überfüllte Warteräume, falsche Diagnosen, Pfleger im Burn-Out und überforderte Ärzte: Der Zustand der österreichischen Spitäler ist kritisch, ein Skandal folgt dem nächsten. Die Patientenanwältin Dr. Karin Prutsch-Lang vertritt seit Jahren die Opfer eines zusammenbrechenden Gesundheitssystems. Sie enthüllt anhand erschütternder Beispiele, wie Politik und Ärzte die Patienten aus den Augen verlieren und ihre Gesundheit riskieren, und zeigt, was zu tun ist, damit Krankenhäuser wieder zu Orten der Heilung werden.

Überfüllte Warteräume, falsche Diagnosen, Pfleger im Burn-Out und überforderte Ärzte: Der Zustand der österreichischen Spitäler ist kritisch, ein Skandal folgt dem nächsten. Die Patientenanwältin Dr. Karin Prutsch-Lang vertritt seit Jahren die Opfer eines zusammenbrechenden Gesundheitssystems. Sie enthüllt anhand erschütternder Beispiele, wie Politik und Ärzte die Patienten aus den Augen verlieren und ihre Gesundheit riskieren, und zeigt, was zu tun ist, damit Krankenhäuser wieder zu Orten der Heilung werden.

Die Wahrheit über Österreichs Spitäler

Krankenhaus Kollaps

A silent epidemic is taking place. More and more frequently, executives and mid level leaders are experiencing the trauma of an unexpected professional exit and enforced silence, such as through an NDA (non-disclosure agreement). The cost in terms of identity disruption, personal and professional fall-out, with the erosion of self-worth can be paralyzing.But being told to 'zip it' is not the end of the story. Dr Claire Handby draws on years of top-level business experience, exposure and executive coach credentials, to set out a bold way forward.Reclaim your narrative, rediscover your agency and own your identity, to step boldly into the next chapter of your life and career with confidence.<ul> <li> The first book to address directly this growing but little-acknowledged business practice and its personal and professional impact. </li> <li> Includes case studies demonstrating the trajectory into positive career advancement </li> <li> Deals with both the emotional side and the practical aspects of this traumatic journey. </li> </ul>

The essential guide for those who’ve been professionally silenced

Zip It

Advising CEOs for decades and having served as BCG's CEO for nine years, Rich Lesser spent a career in the rooms where high-stakes business decisions get made. In The Six-in-One CEO, he invites you into those rooms as he defines the six roles a modern CEO must play, and what it takes to play them well.The CEO's job has changed more in this decade than at any point in modern business history. Shocks arrive faster and overlap. AI is permeating every corner of the enterprise. Trust is harder to build and easier to lose. Geopolitics are upending business as usual. Employees are facing a new host of stressors. Today's leaders must navigate all this while delivering growth and building organizations for the long term.To explore these challenges, Lesser, now BCG's Global Chair, had candid conversations with more than two dozen leading CEOs, including Arvind Krishna of IBM, Carol Tomé of UPS, Christophe Fouquet of ASML, Doug McMillon of Walmart, Maria Black of ADP, Nicolas Hieronimus of L'Oréal, and Young Liu of Foxconn.Their stories, BCG's insights, and Lesser's own experience converge on six roles CEOs must now embrace: chief vitality officer, chief learning officer, chief statesman, chief resilience officer, chief trust officer, and chief well-being officer.Avoiding the checklists and playbooks often found in traditional business books, Lesser closes each chapter with personal memos to CEOs offering practical advice on navigating the six roles based on real-world examples. He also offers his take on the critical leadership traits that CEOs often underestimate, along with his holistic view on legacy.Reflective about what leadership has always required and exacting about what this era now demands, The Six-in-One CEO is grounded in real decisions rather than theory, written by a leader who has done the job, and leveraging BCG's vast experience. It's essential reading for CEOs, senior executives, rising leaders, and anyone responsible for guiding organizations in this extraordinary period of change.

Redefining Leadership for a High-Speed, High-Stakes World

The Six-in-One CEO

Anyone can be a contrarian. Effective leaders are smart about when--and how--they go against conventional wisdom to succeed.Contrarians are, by and large, ineffective. Their countervailing ideas don't gain support. Their pleas for understanding are dismissed. Their efforts to change minds backfire. But it's not because they're always wrong. It's because they're not smart about going against the grain. People tend to think of contrarianism as some innate trait that you either have or you don't. It's not. It's a way of thinking and a set of skills that can be learned and practiced.This provocative and deeply researched book teaches those skills. Strategy scholars Chengwei Liu and Balázs Kovács reveal how exceptional performance is far less predictable--and far less meritocratic--than most people believe. Drawing on insights from behavioral science, business strategy, finance, sports, entertainment, and entrepreneurship, they show how luck, social dynamics, institutional conformity, and hidden biases shape who succeeds, who fails, and which ideas rise to the top.The authors uncover why consensus thinking so often leads organizations and leaders astray through fascinating stories ranging from PSY's "Gangnam Style" to the rise of Capital One to venture capital bets, celebrity CEOs, financial collapses, and viral cultural phenomena. They introduce a powerful framework for spotting overlooked opportunities, avoiding costly decision traps, and building organizations that learn faster than their competitors do.Leaders and professionals who thrive are not reckless rebels or irrational gamblers but disciplined, smart contrarians who know how to separate signal from hype, skill from luck, and genuine innovation from fashionable noise.Fresh and highly original--and a joy to read--Smart Contrarians is the guide for executives, leaders, entrepreneurs, and all ambitious professionals who want to zig when everyone else zags.

How to Think Differently about Thinking Differently

Smart Contrarians

A practical, clever, down-to-earth guide to making decisions big or small, fast—from writer, journalist, and nationally acclaimed decision coach Nell McShane Wulfhart. We are drowning in choices—from major life decisions like whether to move, marry, or change careers, to relentless daily dilemmas about what to wear, eat, say, or do. In a world that glorifies optimization and “smart” choices, we’ve wound up paralyzed, deferring, deliberating, and overthinking to the point of exhaustion.&nbsp; Decision-making has become a source of stress instead of empowerment. Nell McShane Wulfhart is here to change that. In Decide in an Hour, she tackles the epidemic of indecision head-on and offers readers a lifeline: the tools to make better choices quickly, without feeling guilty, spiraling, or second-guessing. In this book, Wulfhart teaches us how to: <ul><li>identify the decision we’re actually making (a shockingly common obstacle)</li><li>eliminate noise and make the call—fast</li><li>follow through with confidence, even when others disagree</li><li>make the most common major life choices (career, relationships, kids, where to live) through the use of a decision-making field guide</li></ul> Equal parts wise, warm, and no-nonsense, Decide in an Hour offers clarity and momentum for how to start making smart, confident decisions today.

A practical, clever, down-to-earth guide to making decisions big or small, fast—from writer, journalist, and nationally acclaimed decision coach Nell McShane Wulfhart. We are drowning in choices—from major life decisions like whether to move, marry, or change careers, to relentless daily dilemmas about what to wear, eat, say, or do. In a world that glorifies optimization and “smart” choices, we’ve wound up paralyzed, deferring, deliberating, and overthinking to the point of exhaustion.&nbsp; Decision-making has become a source of stress instead of empowerment. Nell McShane Wulfhart is here to change that. In Decide in an Hour, she tackles the epidemic of indecision head-on and offers readers a lifeline: the tools to make better choices quickly, without feeling guilty, spiraling, or second-guessing. In this book, Wulfhart teaches us how to: <ul><li>identify the decision we’re actually making (a shockingly common obstacle)</li><li>eliminate noise and make the call—fast</li><li>follow through with confidence, even when others disagree</li><li>make the most common major life choices (career, relationships, kids, where to live) through the use of a decision-making field guide</li></ul> Equal parts wise, warm, and no-nonsense, Decide in an Hour offers clarity and momentum for how to start making smart, confident decisions today.

The Handbook for Making Better Decisions Faster

Decide in an Hour

Exposes the anatomy of organizational harm and how to save institutions from toxic culture While we often read about corporate scandals, we are left wondering: why do organizations keep causing harm?​​​​​​​ Benjamin van Rooij and Nicholas Lord argue that to truly understand and address the impacts of dysfunctional organizations we must look beyond the senior executives and/or leaders and understand the deeper problems in the organization itself. To do so, Toxic uses dozens of in-depth case studies to connect the dots between various scandals and illustrate the deeper toxic patterns within organizations that lead to them. Each chapter recounts compelling stories of individuals caught within these toxic systems and addresses urgent societal challenges such as environmental degradation, the opioid epidemic, the harms of social media, and police abuse. Stories include: <ul><li>Boeing focusing so much on its day-to-day share price that it lost sight of ensuring the long-term safety of its 737 MAX airplanes.</li><li>Volkswagen experimenting with monkeys locked in cages breathing exhaust fumes in a desperate attempt to deny the harm of its “clean diesel” engines.</li><li>How the Oakland Police Department taught its rookies to engage in racist and abusive policing practices, resisting decades-long attempts to reform the department.</li></ul> Revealing, accessible, and engaging, Toxic, breaks down the core characteristics of toxic organizations and shows readers how to recognize and address toxicity in their everyday lives.

Exposes the anatomy of organizational harm and how to save institutions from toxic cultures While we often read about the scandals organizations cause, we are often left wondering: why do organizations keep causing harm? Benjamin van Rooij and Nicholas Lord argue that to truly understand and address the impacts of dysfunctional workplaces we must understand the economic, social, and governmental contexts. To do so, Toxic uses dozens of in-depth case studies to connect the dots between various scandals and illustrate the deeper toxic patterns within organizations that lead to them. Each chapter recounts compelling stories of individuals caught within these toxic systems and addresses urgent societal challenges such as climate change, structural abuse, and the failures of both private and public institutions. Stories include: <ul><li>The role the US Federal Aviation Authority played in Boeing’s failure to ensure the safety of its 737 MAX airplanes</li><li>Volkswagen executives installing emission cheating software in 11 million vehicles</li><li>How Monsanto suppressed critical scientific evidence of the harmful nature of some of its most important products.</li></ul> Accessible, engaging, and full of insight, Toxic, breaks down the core characteristics of toxic organizations and equips readers with tools to unearth and prevent toxicity.

How Organizations Go Bad

Toxic

The Science and Practice of Changing Other People’s Minds in Business, Relationships, and Everyday Life

How Persuasive Are You?

Are you ready to lead your team?Creating effective teams is pivotal for business success, yet it's a daunting task for many leaders. This toolkit focuses on the first 100 days of novice team leaders, offering practical guidance to lay strong foundations, navigate challenges, and adapt in today's dynamic environment. It emphasizes quick learning and adaptation for success.Andy Fryer and Anna Inama are seasoned business leaders and accomplished executive and team coaches. With over three decades of experience, they accompany you on your journey, combining practical leadership insights with a deep understanding of team dynamics so you can step into the world of team leadership with confidence.

A practical guide for new team leaders

Starting Fast

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