Management and Marketing of Services

Looks at relationship marketing and public sector issues as well as providing sections on: the definition of services, expectations, competitive advantage, pricing of services, segmentation/positioning of services, the service encounter and service employees. This text is aimed at practitioners and students looking for a treatment of this subject.
September 2017, ca. 320 Seiten, Englisch
Taylor and Francis
978-1-138-46681-4

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