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Leveraging AI and Emotional Intelligence
in Contemporary Business Organizations

Leveraging AI and Emotional Intelligence in Contemporary Business Organizations

Kindness in Leadership

Corporate purpose is a fixture of boardrooms, annual reports, executives' talk, and employer branding. Yet the average effect of corporate purpose on financial performance is zero. Some firms turn purpose into concrete practices and stronger performance. Others do not live by purpose standards and create incoherent demands, poor coordination, and weaker performance. How to be part of the former group is a strategic question.

The CLARITY framework developed in this book offers an answer grounded in evidence. Purpose statements, however eloquently crafted, remain stagnant without the leadership practices that embed them in employees' daily experiences. CLARITY connects the employees' purpose-based leadership experience to seven levers of performance: Commitment, Legitimacy, Autonomy, Resourcefulness, Innovativeness, Trust, and You. Drawing on extensive survey response data, experiments, simulations, and interviews with leaders in over thirty corporations, Rodolphe Durand and Harrison Munro-Clark explain why purpose succeeds in some organisations and backfires in others. For each lever, a chapter quantifies expected returns, identifies specific blockers, and provides practical do's and don'ts. Through cases including Spotify, Novo Nordisk, Boeing, and BrewDog, Durand and Munro-Clark show the rewards of effective implementation and the costs of failure.

Purpose is a strategic choice, yet it pays off only when leaders do the work. Rigorous and practical throughout, CLARITY is a guide for leaders at every level who want to close the gap between purpose on paper and in practice.

Leading with Purpose for Sustained Performance

Clarity

This practical guide shows you how to build an effective compliance and ethics program that will lower a business's risks and improve productivity. Today's research is clear: companies that prioritize ethics and compliance don't just avoid risk-they gain a measurable edge in productivity and performance. This practical, updated guide shows business leaders, compliance officers, legal professionals, and students exactly how to achieve that advantage in today's complex regulatory landscape. Unlike broad overviews that stop at theory, this new edition delivers a step-by-step roadmap for building stronger, smarter compliance programs. The first half of the book equips readers with proven strategies to design or enhance internal compliance and ethics frameworks. The second half dives into high-risk regulatory areas-antitrust, international business, labor and wage laws, HIPAA and health care, environmental regulations, and more-offering clear explanations of the laws and actionable best practices to stay ahead of costly missteps. Whether you need to strengthen an existing program or build one from the ground up, this guide provides the essential tools to mitigate risk, meet regulatory demands, and unlock the productivity gains that come from doing business the right way.

A Practical Guide for Executives, Lawyers, and Compliance Professionals

Compliance Management

Live Agent

How Retail Revealed Apple’s Genius

Shop Different

Levi's former CEO--who joined the company after a 28-year career at Procter &amp; Gamble, where dozens of his direct reports became CEOs of other companies--shares how to build great brands and ignite growth.Levi's was lost. For more than a decade, the company that changed how the world dressed had been stagnating--at one point near bankruptcy--as its iconic product, 501 jeans, faded into a nostalgic relic amid more-fashionable competitors.Fast-forward to today. Levi's are back and just about everywhere, from college campuses and concerts to workplaces and red carpets. Influencers style them. Taylor Swift sings about them, and Beyoncé and Post Malone's hit "Levii's Jeans" compares them to a lover's hug. To paraphrase British Vogue, the jeans beloved by James Dean, Marilyn Monroe, Bruce Springsteen, and Kurt Cobain, as well as presidents and protestors, are once again part of the culture, worn by style icons like Hailey Bieber and Kendall Jenner, as well as moms and dads.This is the inspiring, instructive story of Levi's resurgence, from the CEO who led it.Chip Bergh was a die-hard Levi's fan when he was tapped to be CEO thanks to his track record leading successful brands at P&amp;G. In this brisk narrative, he reveals the most consequential decisions and the six timeless tenets of what he coins "brand-driven leadership" that fueled Levi's revival: origin stories matter; the brand is the business; marketing is an investment, not an expense; be customer obsessed; control how the brand shows up; and play the long game.With rich storytelling and actionable insights, Bergh shows how universal leadership principles returned Levi's to relevance, as he surprises readers with fun facts about the history of the company that introduced denim jeans to the world.For any leader facing crucial strategic choices, and anyone who loves jeans, A Levi's Story is a compelling narrative and a vital resource to start, build, or revive brands and unlock growth.

Reviving an Iconic Brand

A Levi's Story

Business Ethics

A fresh and life-affirming vision of management as one of the most meaningful jobs you didn't know you had—revealing how growing your employees is the key to fueling the bottom line and fueling your soul—from an acclaimed author and beloved NYU Stern professor. What does it feel like to be a boss who meant something, grew someone, and did something bigger than themselves? Good bosses manage people, not just performance—and leave behind legacies while boosting their organization’s bottom line. NYU Stern School of Business professor Dr. Dolly Chugh calls this sacred work. In The Good Boss Project, Dolly uses leads from employees to track down managers known to be good bosses. By interviewing both the manager and the people who work for them, she unpacks how good bosses refuse to choose between high standards for performance and high standards for humanity. You will meet managers in small startups, big companies, the military, investment banking, and even a lice removal clinic…as well as a meditation guru, Broadway and Hollywood director, and March Madness championship basketball coach. Grounded in a sense of purpose, each offers a vulnerable peek into their inner lives as a manager, including what works on the good days (and what doesn’t on the bad days). Drawing on these stories plus the latest research from social psychology, organizational behavior, and behavioral economics, Chugh shows how to get more developmental value from delegation, spend less time solving your people’s problems and more time empowering them to solve their own, create a culture that serves as the emotional DNA for teams, and be the employer people say they will follow anywhere. Along the way, she equips you with the concrete skills you need (today) to be the good boss that (amazing) people want to work (hard) for and deliver (extraordinary) results for. Being a good boss is sacred work. The kind that leaves a legacy. Whether you’re a new manager, a not-so-new manager, or a seen-it-all manager, The Good Boss Project is your pep talk and toolkit for becoming the boss you mean to be.

Becoming the Manager You Mean to Be

The Good Boss Project

Bridging the Talent Chasm

Adam Kahane, bestselling author of Collaborating with the Enemy, shows how justice helps families, organizations, communities, and nations repair broken relationships and live together better. A practical guide to using justice as the lever for balancing power and love in a world that is falling apart. We are always falling apart and coming together. In families, workplaces, communities, and nations, people pull back into smaller camps, harden boundaries, or force unity that leaves too many voices unheard. Adam Kahane names the twin traps of combat and subordination and offers a practical way to steer between them: the justice lever. Drawing on thirty-five years of work with divided groups around the world, along with intimate stories from family life and public life, Kahane defines justice as a functional tool. Justice is the container made of rules, norms, agreements, structures, and relationships that allows people to be both separate and together. Readers will learn how to <ul><li>recognize when relationships are slipping into combat or subordination;</li><li>harness power, the drive to realize ourselves;</li><li>harness love, the drive to unite with others;</li><li>construct justice containers that make collaboration and cohabitation possible; and</li><li>repair cracked containers in families, teams, organizations, communities, and public life.</li></ul> Brief and clear, with unforgettable stories from global peace work, climate negotiations, Indigenous health, family life, and organizational repair, this book gives readers a way to start repairing what is cracking right where they are.

Adam Kahane, bestselling author of Collaborating with the Enemy, shows how justice helps families, organizations, communities, and nations repair broken relationships and live together better. A practical guide to using justice as the lever for balancing power and love in a world that is falling apart. We are always falling apart and coming together. In families, workplaces, communities, and nations, people pull back into smaller camps, harden boundaries, or force unity that leaves too many voices unheard. Adam Kahane names the twin traps of combat and subordination and offers a practical way to steer between them: the justice lever. Drawing on thirty-five years of work with divided groups around the world, along with intimate stories from family life and public life, Kahane defines justice as a functional tool. Justice is the container made of rules, norms, agreements, structures, and relationships that allows people to be both separate and together. Readers will learn how to <ul><li>recognize when relationships are slipping into combat or subordination;</li><li>harness power, the drive to realize ourselves;</li><li>harness love, the drive to unite with others;</li><li>construct justice containers that make collaboration and cohabitation possible; and</li><li>repair cracked containers in families, teams, organizations, communities, and public life.</li></ul> Brief and clear, with unforgettable stories from global peace work, climate negotiations, Indigenous health, family life, and organizational repair, this book gives readers a way to start repairing what is cracking right where they are.

A Theory and Practice of Love, Power, and Justice

Falling Apart and Coming Together

Leveraging AI and Emotional Intelligence in Contemporary Business Organizations

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