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Leveraging AI and Emotional Intelligence
in Contemporary Business Organizations

Leveraging AI and Emotional Intelligence in Contemporary Business Organizations

An Evidence-Based Guide to Performance Leadership

Armstrong’s Handbook of Performance Management

The Shingo Model Series

Designing Systems That Shape Workplace Culture and Performance

Build Excellence

What employers must know about FMLA leave for both on-site and remote workers The federal Family and Medical Leave Act (FMLA) helps workers balance the demands of work, family, and personal care. But for employers, knowing how to apply this law fairly and legally can be difficult--especially when it comes to determining workers' eligibility for different types of leave, tracking intermittent leave, and completing the proper paperwork. What's more, related and sometimes overlapping workers' compensation statutes and state leave laws create complexity, such that any misstep can result in frustration for both managers and employees. This book provides answers--in plain English--to every employer's questions about the FMLA. It offers detailed information, sample forms, checklists, and other tools to help company managers and human resources personnel figure out: <ul> <li>who is eligible for leave</li> <li>what types of leave are covered</li> <li>how much leave individual employees may take, and</li> <li>how to comply with notice and other paperwork requirements.</li> </ul> This indispensable guide, from experienced employment law attorneys, has already helped thousands of companies learn how to respect employees' rights while simultaneously protecting their business interests. The 8th edition includes changes to state family and medical leave laws and discussion of how they intersect with the FMLA.

The Essential Guide to Family & Medical Leave

Service is the Antidote

Ground to a halt? What you need is Impetus.Everyone gets stuck at some point in their working day. You don't know what to do next - or you do know, but just don't want to do it. And maybe there's no one there who can help.This is a book for that moment.Whatever's keeping you stuck - constraints, resistance, objections, ignorance, panic, boredom, weariness - Impetus offers you a compendium of practical and manageable actions for the quick next step that will get you unstuck. Small wins that will give you the momentum to get going, and keep going, so you can do the work that matters.Including a simple diagnostic tool to help you to choose the right tactic, real examples that show how it will help you and notes on the science to explain why, this book will get you moving again with confidence.Kathryn Bishop CBE FRSA is a director, NED, educator and consultant who has worked with teams in the public, private and voluntary sectors to get difficult things done. She has distilled into this book everything she has ever tried that worked to make progress with those problems.

Tiny tactics for making progress

Impetus

How Small but Mighty Teams Overcome the Odds

David vs. Goliath

The need for resilience at organisational, department and individual level has never been greater. Geopolitical conflict, climate change, supply chain disruption and political instability are just a handful of the risks that leaders must mitigate to ensure stable business operation and optimum effectiveness. Project resilience refers to the ability of a project or initiative to anticipate, adapt and recover from unexpected challenges, disruptions or uncertainties. It involves the capacity to withstand shocks, maintain functionality in the face of adversity, and quickly recover to a stable state. Resilient projects underpin resilient organisations; a resilient organisation produces sustainable competitive advantage. This book offers a structured framework - the Project Resilience Maturity Model - to assess and enhance resilience in organisations. The authors begin by considering different approaches to project resilience, and by identifying potential tensions therein. In the second part, methods of sustaining project resilience are examined, focusing on the perspective of the project manager, personal responsibility and leadership. The latter part of the textbook provides practical tools and applications to assess and enhance project resilience. Throughout, the authors employ a pedagogical framework designed to ensure maximum effectiveness for students and practitioners. Chapters are organised to reflect the evolution of project resilience maturity and concepts are introduced in a sequential order that builds on what has come before, with Key Takeaways summarising each chapter's most critical points. Fictional case studies illustrate how topics can be implemented in a project management setting, while Key and Dormant Tensions highlight potential blind spots. Demystifying complex topics without sacrificing scholarly rigour, Project Resilience provides you with a strategic approach to ensuring projects are well-equipped to withstand uncertainties and adapt to dynamic conditions. It is the perfect textbook to support advanced Project Management and Organisational Resilience courses, and to provide practical methods for leading responsible organisations.

Navigating Tensions from Control to Transformation

Project Resilience

Das SAP Business Information Warehouse (BW) als Data Warehouse-Lösung hat eine zeitnahe Versorgung betrieblicher Entscheidungsträger mit relevanten Informationen zu Analysezwecken im Fokus. Basis hierfür sind die mehrdimensionalen Info-Cubes, deren Modellierung maßgeblich die Leistungsfähigkeit und erfolgreiche Nutzung eines BW-Systems beeinflusst. Dieses Buch verfolgt das Ziel, den gesamten Prozess der Gestaltung von Informationssystemen auf Basis des Business Information Warehouse darzustellen, adäquate Methoden zu präsentieren und Gestaltungsempfehlungen zu geben. Neben Aspekten der mehrdimensionalen Modellierung erfolgt auch eine Betrachtung von Aspekten des Enterprise Data Warehouse mit BW 7. Das Buch wendet sich an SAP-Berater und IT-Mitarbeiter, die mit der Implementierung eines BW-Systems betraut sind. Es ist als praktischer Leitfaden konzipiert und bietet neben dem Einstieg in das Thema auch ein fundiertes Nachschlagewerk für die tägliche Arbeit.

Mehrdimensionale Datenmodellierung und Enterprise Data Warehousing

SAP Business Information Warehouse

Sustainability practitioners are operating in challenging waters: Ever-evolving regulations, shifting political winds, and heightened stakeholder demands have created a landscape that often feels chaotic and contradictory. In this time of profound change there are both significant risks and new opportunities for companies. Navigating these times requires not only technical expertise but also sharper judgment and the ability to balance immediate business demands with long-term value creation. Navigating the Business of Sustainability: A Practitioner’s Guide is a practical, experience-driven resource for leaders striving for positive, lasting impact while charting a rapidly changing landscape. Built on decades of real-world experience from practitioners who have successfully led corporate sustainability through multiple cycles, this book addresses the key challenges when integrating sustainability into business strategy and operations. By focusing on what works in practice, this book is a guide for practitioners to manage conflicting priorities, foster innovation, and create enduring benefits for both business and society.

A Practitioner's Guide

Navigating the Business of Sustainability

What it takes to sustain leadership successAt some point in every senior leader's career, the skills that built success stop being enough to sustain it. The work accumulates, the stakes rise, and the gap between performing well and breaking down narrows. Most leadership books train skills at the surface. Conditioned is about what sits underneath them.An athlete trains, competes, and recovers on a schedule with an off-season built in. Leadership has no off-season, and almost no one is conditioned for that. Allen Weaver brings more than twenty years in sport psychology, executive coaching, and Fortune 100 human resources to a consistent observation: the leaders who last are not the ones with the most refined skills, but the ones who built the conditioning that supports them.Conditioned maps that conditioning through the Peak System. Two anchors, Mental Performance (how leaders show up) and Wellness (how they sustain the ability to keep showing up), are expressed across ten dimensions of leadership readiness, each read on a simple three-state scale: Peak, Plateau, and Valley. The book closes with three disciplines for the long climb of a leadership career: Mastery, Future-Proofing, and Legacy.The stories come from boardrooms, locker rooms, and coaching environments: Mary Barra steadied General Motors in crisis, Lisa Su rebuilt AMD, and Rory McIlroy and LeBron James extended their peaks past the age when peaks are supposed to end. Weaver's own path runs from a marathon medical tent to the coaching practice it inspired. Conditioned is written for senior and mid-career leaders who have achieved success and now intend to sustain it.Peak is what can be reached. Plateau is where reliable performance lives. Valley is where the learning happens. The climb begins with conditioning.

How the Best Leaders Grind Less, Recover More, and Peak Longer

Conditioned

FROM THE INTERNATIONAL BESTSELLING AUTHORS The ultimate handbook for becoming a master negotiator in any situation - The must-read new book from the authors of multi-million-copy bestseller Never Split the Difference' Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings.' - Daniel Pink, #1 New York Times bestselling author of To Sell Is Human, Drive, and The Power of Regret You're in a negotiation right now. In fact, you've been negotiating all day. That email to your boss? Negotiation. That conversation with your teenager? Negotiation. That interaction with the barista who made your morning coffee? Negotiation too. Most people don't realise they're negotiating until it's too late - until they've already lost ground, damaged relationships, or walked away empty-handed. But what if you could transform every interaction into an opportunity to get what you want while making others feel valued? In this groundbreaking follow-up to the global bestseller Never Split the Difference, negotiation experts Jonathan B. Smith and Derek Gaunt reveal the missing piece that's been holding you back: a practical handbook for applying Tactical Empathy - the ability to understand and influence people at a level they don't even realise - to every sensitive conversation in your life. Discover how to: <ul><li>Begin disarming defences by making your counterpart feel genuinely understood.</li><li>Acquire critical information by mastering the 5 Levels of Listening that uncover hidden motivations</li><li>Spot game-changing 'Black Swans' that swing seemingly impossible negotiations to your advantage</li><li>Defuse tension and navigate high-pressure situations with confidence using the Core Four skills</li><li>Get more of what you want without burning bridges or compromising your integrity</li></ul> Forged in high-stakes hostage crises and refined in thousands of business negotiations, these field-tested techniques aren't based on academic theory - they're proven methods that work when the pressure is on. This book isn't about tricks or manipulative tactics or winning at all costs. It's about a fundamental shift in how you approach human interaction: It's not about you - it's about them. When you master this mindset and the practical skills that flow from it, you'll transform not just your negotiations but your entire life. You'll resolve conflicts faster, build stronger relationships, and achieve outcomes you never thought possible. Inside you'll find: <ul><li>Real-world case studies showing how these skills work in everyday situations</li><li>Step-by-step guidance for implementing each technique</li><li>Low-stakes practice exercises to build your confidence</li><li>Actionable strategies for identifying and overcoming common negotiation traps</li></ul> Stop leaving money on the table. Stop enduring unnecessary conflict. Stop accepting less than you deserve. This isn't just another business book-it's the missing manual for every negotiation in your life. Get your copy of Fight Less, Win More today and start turning every conversation into a path to success. ______ Praise for Never Split the Difference: 'Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between.' Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast 'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc. 'A business book you won't be able to put down.' Fortune

How Master Negotiators Influence Hearts, Minds, And Deals

Fight Less, Win More

Too many leaders are burning out--and taking their teams with them. Despite good intentions, many organizations still push harder, demand more, and equate long hours with high performance. The result? Talented people walk away from work they once loved, while leaders feel stuck between delivering results at any cost or failing altogether. Longevity Leadership challenges that paradigm. Drawing on neuroscience, behavioral science, and years of experience in organizational change, Jessica Billiet offers a new model for leadership--one that recognizes performance and well-being are not in conflict but deeply connected. When leaders understand how the brain responds to stress, motivation, and habit, they can create environments where people are energized, innovative, and resilient--without sacrificing results. This book explores the small, often overlooked choices leaders make every day: how they respond to pressure, how they communicate during uncertainty, and how they shape team habits and rhythms. Readers will learn practical, science-backed strategies for reducing burnout, leading through resistance, and building sustainable performance across their teams and organizations. At its core, Longevity Leadership is a call for systemic change. It's about equipping leaders at every level with tools to achieve results without destroying the people who deliver them. Inspiring and deeply practical, this book shows that when leaders honor both performance and mental health, everyone wins.

Longevity Leadership: Building Sustainable Performance Through Science-Backed Strategies

Leveraging AI and Emotional Intelligence in Contemporary Business Organizations

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