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Gerard Assey

How To Become A Successsful Manager

Not hard-core knowledge but care & empathy can make you one

The need for resilience at organisational, department and individual level has never been greater. Geopolitical conflict, climate change, supply chain disruption and political instability are just a handful of the risks that leaders must mitigate to ensure stable business operation and optimum effectiveness. Project resilience refers to the ability of a project or initiative to anticipate, adapt and recover from unexpected challenges, disruptions or uncertainties. It involves the capacity to withstand shocks, maintain functionality in the face of adversity, and quickly recover to a stable state. Resilient projects underpin resilient organisations; a resilient organisation produces sustainable competitive advantage. This book offers a structured framework - the Project Resilience Maturity Model - to assess and enhance resilience in organisations. The authors begin by considering different approaches to project resilience, and by identifying potential tensions therein. In the second part, methods of sustaining project resilience are examined, focusing on the perspective of the project manager, personal responsibility and leadership. The latter part of the textbook provides practical tools and applications to assess and enhance project resilience. Throughout, the authors employ a pedagogical framework designed to ensure maximum effectiveness for students and practitioners. Chapters are organised to reflect the evolution of project resilience maturity and concepts are introduced in a sequential order that builds on what has come before, with Key Takeaways summarising each chapter's most critical points. Fictional case studies illustrate how topics can be implemented in a project management setting, while Key and Dormant Tensions highlight potential blind spots. Demystifying complex topics without sacrificing scholarly rigour, Project Resilience provides you with a strategic approach to ensuring projects are well-equipped to withstand uncertainties and adapt to dynamic conditions. It is the perfect textbook to support advanced Project Management and Organisational Resilience courses, and to provide practical methods for leading responsible organisations.

Navigating Tensions from Control to Transformation

Project Resilience

For senior leaders whose strong record no longer settles the question being asked about them. Former global C-suite executive and executive coach Azhar Syed explains why strong performance stops being enough for senior advancement—and what changes when it does. Senior leaders are often surprised when the qualities that built their careers no longer move them forward. They deliver strong results, develop deep expertise, make important contributions, and earn support from influential people, yet they still are not chosen for broader responsibility. Syed identifies 6 familiar metrics leaders use to make the case for advancement: <ul><li>Results: “Look What I Have Delivered”</li><li>Expertise: “Look What I Know”</li><li>Personal Contribution: “Look What I Do”</li><li>Judgment: “Look How Right I Am”</li><li>Sponsorship: “Look Who Backs Me”</li><li>Reputation: “Look How I Have Changed”</li></ul> Each metric reflects a real way of creating value. But none, by itself, fully answers the question senior decision-makers are trying to resolve: Can this leader be trusted with greater risk, broader consequences, and decisions that affect the whole organization? Syed explains why becoming indispensable can keep a leader tied to a current role, why being right does not establish judgment at a wider radius unless others can test and carry the decision, why a powerful sponsor cannot make an appointment defensible on the leader’s behalf, and why genuine change may go unnoticed by the people whose expectations matter. Readers will learn what broader responsibility asks of them, what their record currently establishes, what decision-makers may reasonably infer, and how to distinguish between a gap they can address and a barrier embedded in the organization. Clear and candid, this book helps senior leaders understand why their established evidence may no longer settle the next decision—and what their record needs to establish before others can confidently trust them with more.

For senior leaders whose strong record no longer settles the question being asked about them. Former global C-suite executive and executive coach Azhar Syed explains why strong performance stops being enough for senior advancement—and what changes when it does. Senior leaders are often surprised when the qualities that built their careers no longer move them forward. They deliver strong results, develop deep expertise, make important contributions, and earn support from influential people, yet they still are not chosen for broader responsibility. Syed identifies 6 familiar metrics leaders use to make the case for advancement: <ul><li>Results: “Look What I Have Delivered”</li><li>Expertise: “Look What I Know”</li><li>Personal Contribution: “Look What I Do”</li><li>Judgment: “Look How Right I Am”</li><li>Sponsorship: “Look Who Backs Me”</li><li>Reputation: “Look How I Have Changed”</li></ul> Each metric reflects a real way of creating value. But none, by itself, fully answers the question senior decision-makers are trying to resolve: Can this leader be trusted with greater risk, broader consequences, and decisions that affect the whole organization? Syed explains why becoming indispensable can keep a leader tied to a current role, why being right does not establish judgment at a wider radius unless others can test and carry the decision, why a powerful sponsor cannot make an appointment defensible on the leader’s behalf, and why genuine change may go unnoticed by the people whose expectations matter. Readers will learn what broader responsibility asks of them, what their record currently establishes, what decision-makers may reasonably infer, and how to distinguish between a gap they can address and a barrier embedded in the organization. Clear and candid, this book helps senior leaders understand why their established evidence may no longer settle the next decision—and what their record needs to establish before others can confidently trust them with more.

Why Your 6 Career-Building Metrics Won't Get You to the Top--and What Will

When Trusted with More

Make better high-stakes decisions in uncertainty by developing the 3 agilities (emotional, cognitive, and navigational) needed to lead when no clear answers exist. Today's leaders face a difficult challenge: They must make high-stakes decisions before they have enough information to know whether those choices will succeed. Organizations operate in a BANI world, one that is brittle, anxious, nonlinear, and increasingly difficult to predict. Yet many leaders continue to make strategic decisions using mental models built for a more stable era. This book reveals why leaders often narrow their options under pressure, mistake activity for impact, and seek certainty when ambiguity demands something different. Executive coach Karin Blair shows that the quality of strategic decisions depends less on what leaders know and more on what they can hold without reacting, oversimplifying, or forcing premature resolution. Through a powerful framework built around 3 interconnected agilities, readers learn how to <ul><li>build emotional agility to stay grounded under pressure,</li><li>develop cognitive agility to hold competing perspectives and challenge assumptions, and</li><li>strengthen navigational agility to sustain commitment when results remain uncertain.</li></ul> Filled with practical leadership insights and real-world examples, this book helps leaders expand their decision field, choose coherence over relief, and create strategies that compound into meaningful long-term impact.

3 Agilities for Strategic Decisions

Capacity Under Pressure

How many books on leadership and personal effectiveness do you have on your shelf? Quite a few? 
Do they contain lots of ideas you have been meaning to try but haven't got round to yet? In fact, now we mention it, perhaps you don't quite recall those brilliant ideas all that precisely either. . . If so, don't worry - that's perfectly normal. 
And as for translating the theory into your real-life practice?
Well, you certainly meant to, maybe even tried to, but couldn't see how to make it work in your particular organisation, workplace or life? Or perhaps you just couldn't find the time?
Now fully updated with new content on Imposter Thinking and introducing the PREFACE model to strengthen your ability to manage change and successfully challenge in these volatile, uncertain, complex and ambiguous (VUCA) times.
Dulcie Shepherd Swanston spent over twenty years in leadership roles in pubs, restaurants and corporate offices before setting up a training company and becoming an executive coach, public speaker and writer. She has heard all the excuses and has used many of them herself. In this book, she recaps the top ten pieces of science and research that her clients keep returning to, making them simple to understand and remember. More importantly, she shares the secrets of how to make them work for you - and make them stick.
"This book is both a life manual and a wonderful introduction to the eclectic world of applied neuroscience and psychology." Dr Iain Price, neuroscientist and founder of Think It Out
"It's a leadership book, but not as we know it..." Dr Chris Edger, Professor of Multi-Unit Leadership, Birmingham City University

Life and Leadership Hacks via Neuroscience, Psychology and Common Sense

It's Not Bloody Rocket Science

ISO 9001 2026 Beyond Compliance: A Practical Guide to Transitioning and Improving Organizational Performance provides organizations with a comprehensive roadmap for successfully transitioning from ISO 9001:2015 to ISO 9001:2026 while transforming their quality management system from a compliance obligation into a strategic business management tool. Written in response to the first major revision of the world's most widely adopted quality management system standard in over a decade, this book addresses enhanced emphasis on organizational context, climate change, quality culture, ethical behavior, digitalization, cybersecurity, and data-driven decision-making, helping organizations achieve meaningful improvements in performance, customer satisfaction, and operational effectiveness.Readers gain access to practical implementation guidance, transition strategies, and real-world examples that demonstrate how to apply ISO 9001:2026 as a framework for leadership engagement, customer focus, strategic alignment, and operational excellence. Comprehensive appendices provide operational perspectives on risk-based thinking, organizational knowledge, competency development, digital systems integration, AI and cybersecurity considerations, organizational resilience, and continual improvement. These features are important because they enable organizations to understand not only what the standard requires, but how to apply quality management principles effectively in complex, technology-driven business environments to achieve sustainable business results.This book is written for Quality Managers, Quality Directors, Operations Managers, Plant Managers, Chief Operating Officers, Management Representatives, Internal Auditors, Continuous Improvement Managers, Management Systems Consultants, and senior leaders responsible for implementing, maintaining, or improving ISO 9001-based quality management systems.

A Practical Guide to Transitioning and Improving Organizational Performance

ISO 9001 2026 Beyond Compliance

Get organized, lead your team, and deliver results - every single time Project management is how ideas become results - and it's a skill every professional can build. Project Management For Dummies gives you a clear, practical roadmap for defining goals, building schedules, leading teams, and managing risk. Written by Cynthia Snyder Dionisio, a PMI Fellow who has chaired three updates of the PMBOK® Guide, this easy-to-follow resource helps you confidently deliver projects of any size in any industry. Get the hang of tried-and-true frameworks and templates you can put to work right away, along with guidance on value delivery, stakeholder engagement, team leadership, and AI collaboration. Perfect for running your first project or refining your approach, this book has you covered. Inside this book: <ul> <li>Learn how to define project goals, build realistic schedules, and track progress from start to finish</li> <li>Discover practical techniques for managing risk, engaging stakeholders, and delivering measurable business value across industries</li> <li>Explore how AI tools can support research, documentation, analysis, and troubleshooting on your projects</li> <li>Build your leadership skills with emotional intelligence, psychological safety, and conflict management</li> <li>Use a threaded case study so you can see how key concepts are applied</li> </ul> Whether you're leading your first project or your fiftieth, this Dummies guide gives you the frameworks, tools, and confidence to deliver extraordinary results.

Project Management For Dummies

The Life-Changing Power of Making Do

The Jugaad Mindset

Four-time World Series champion and Los Angeles Dodgers manager Dave Roberts pulls back the curtain on one of the most quietly powerful leadership philosophies in professional sports: an unshakable belief in the power of optimism, accountability, and human connection. Baseball is a game of failure, where even the best players succeed three times out of ten. For Roberts, that statistic represents an opportunity. In Relentless Positivity, he reveals how leading through uncertainty, pressure, and loss has taught him the secret to long-term success: meeting people where they are, embracing the mess, and having the courage to show a relentless, almost irrational positivity that helps your team step into its full potential. Drawing on stories from the clubhouse and the world stage—from his iconic stolen base with the 2004 Red Sox to a decade of managing the Dodgers to World Series glory—Roberts shares cornerstone principles that have shaped his approach to leadership and life, including: <ul><li>Be the thermostat, not the thermometer: How to bring the energy your team needs instead of simply reacting to the mood around you. </li><li>Clarity before commitment: Being candid about expectations creates stronger buy-in than getting someone to say yes without understanding what’s required of them.</li><li>Everyone has to want the ball: How to prepare like anyone on the team can be the one who steps up when it matters most.</li><li>Hope changes everything: You can’t always change your circumstances, but you can train yourself to recognize the opportunity that’s still available. </li></ul> Blending stories from a championship locker room with the insights of a master motivator, Roberts delivers a field-tested guide for anyone leading through complexity, whether in the stadium, in the conference room, or at home. Written for a time when our models for leadership are rapidly evolving, Relentless Positivity is a timely manifesto for building strong teams, resilient cultures, and sustaining personal success in any field.

Four-time World Series Champion and Los Angeles Dodgers manager Dave Roberts pulls back the curtain on one of the most quietly powerful leadership philosophies in professional sports: an unshakable belief in the power of optimism, accountability, and human connection. Baseball is a game of failure, where even the best players succeed three times out of ten. For Roberts, that statistic represents an opportunity. In Relentless Positivity, he reveals how leading through uncertainty, pressure, and loss has taught him the secret to long-term success: meeting people where they are, embracing the mess, and still having the courage to show a relentless, almost irrational positivity that helps your team step into its full potential. Drawing on stories from the clubhouse and the world stage—from his iconic stolen base with the 2004 Red Sox to a decade of managing the Dodgers to World Series glory—Roberts shows how leaders can transform setbacks into strength and criticism into motivation. Along the way, he shares nine cornerstone principles that have shaped his approach to leadership and life, including: <ul><li>Meet Once: Communicate clearly the first time to build trust and avoid confusion.</li><li>Put Down the Sword: Choose connection over conflict.</li><li>The Game Will Honor You: Focus on doing the little things right.</li><li>Find the Good: Lead with optimism, even when the scoreboard says otherwise.</li></ul> Blending stories from a championship locker room with the insights of a master motivator, Roberts delivers a field-tested guide for anyone leading through complexity, whether in the stadium, in the conference room, or at home. Written for a time when our models for leadership are rapidly evolving—in sports and beyond—Relentless Positivity is a timely manifesto for building strong teams, resilient cultures, and sustaining personal success in any field.

How to Build Teams Worth Believing In

Relentless Positivity

This Palgrave Pivot provides a succinct yet holistic foundation in nudge theory, introducing a unique four-quadrant radar model which classifies nudges according to domain of application, intervention mechanism, psychological process, and design features. By mapping nudges across these interconnected analytical dimensions, the book reveals the underlying architecture of behavioral choice interventions.The book aims to root nudge analysis inherently as part of a broader choice architecture paradigm, moving beyond reductive classifications to reveal the hidden geometry of human decision-making. It aligns with the Sustainable Development Goals by highlighting the role of nudge theory in addressing global challenges, from health and environmental behaviors to digital ethics and policy innovation, while incorporating a range of case studies to illustrate the real-world implications of nudges. This concise and accessible resource will be a valuable tool for not only scholars and students, but also policymakers and professionals, working across the behavioral sciences on socio-economic policy issues. Whether you are designing interventions, evaluating nudge effectiveness, or seeking to understand the ethical dimensions of behavioral influence, this framework offers a practical yet theoretically rigorous approach to the evolving landscape of choice architecture.Alessia Dorigoni
 is a Researcher at the Neuroscience Consumer Lab at the University of Trento, Italy, where she analyzes eye movements, facial expressions, and galvanic skin response. She holds a PhD in Economics and Management, and her research expertise centers on consumer neuroscience, data analysis, and behavioral neuroeconomics.

This Palgrave Pivot provides a succinct yet holistic foundation in nudge theory, introducing a unique four-quadrant radar model which classifies nudges according to domain of application, intervention mechanism, psychological process, and design features. By mapping nudges across these interconnected analytical dimensions, the book reveals the underlying architecture of behavioral choice interventions.The book aims to root nudge analysis inherently as part of a broader choice architecture paradigm, moving beyond reductive classifications to reveal the hidden geometry of human decision-making. It aligns with the Sustainable Development Goals by highlighting the role of nudge theory in addressing global challenges, from health and environmental behaviors to digital ethics and policy innovation, while incorporating a range of case studies to illustrate the real-world implications of nudges. This concise and accessible resource will be a valuable tool for not only scholars and students, but also policymakers and professionals, working across the behavioral sciences on socio-economic policy issues. Whether you are designing interventions, evaluating nudge effectiveness, or seeking to understand the ethical dimensions of behavioral influence, this framework offers a practical yet theoretically rigorous approach to the evolving landscape of choice architecture.

A Multidimensional Framework for Nudging

Balancing Nudges between Individual Choice and Environmental Influence

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to:<ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

<div> Build the practical skills to live with purpose and lead with integrity </div> <div> In How to Be a Good Human: Building the Skills to Live Fully, Lead Honestly, and Show Up for What Matters, Amber Cabral delivers a practical guide to developing the interpersonal and self-awareness skills that define meaningful living and authentic leadership. Built on her Human(ing) Well Resilience Framework-organized around four pillars: health, wealth, relationships, and growth-the book provides readers with actionable approaches to showing up more intentionally in their personal and professional lives every day.&nbsp; </div> <div> How to Be a Good Human explores the specific habits, mindsets, and communication practices that allow individuals to engage more honestly with themselves and others. Cabral addresses the real challenges people face when trying to align their values with their actions, offering concrete techniques for building self-awareness, developing resilience, cultivating empathy, and navigating interpersonal dynamics with clarity and confidence.&nbsp; </div> <div> Readers will also find: </div> <div> <ul> <li>Strategies for developing self-awareness rooted in embodiment that translates directly into stronger relationships and more effective personal and professional leadership</li> <li>Practical tools for navigating interpersonal challenges-including reciprocity, repair, asking for help, and saying no-with honesty, empathy, and a commitment to mutual understanding&nbsp;</li> <li>Approaches to aligning daily actions with core values so that integrity becomes a consistent practice rather than an aspiration&nbsp;</li> <li>Techniques for building resilience, capacity, and accountability habits that foster trust and strengthen connections across personal and workplace settings&nbsp;</li> <li>Guidance on showing up authentically in high-stakes moments where leadership, empathy, and honest communication matter most&nbsp;</li> <li>Ideal for professionals, emerging and established leaders, and anyone seeking to strengthen their interpersonal skills, How to Be a Good Human offers a grounded, actionable path toward living with greater intention, leading with honesty, and making meaningful contributions in every area of life.&nbsp;</li> </ul> </div>

Building the Skills to Live Fully, Lead Honestly, and Show Up for What Matters

How to Be a Good Human

Before wolves hunt, they play.
Before they perform, they connect.
Before they move, they synchronise.
The strongest packs understand something many leaders forget: trust comes before tactics, connection comes before command, and people perform at their best when they feel safe, valued, and part of something bigger than themselves. In a world where leadership is increasingly defined by pressure, complexity, and constant change, Wolf Logic offers a different path.
Drawing on decades of experience across education, elite sport, and high-performance environments, Dale Sidebottom, Paul Campbell, and Nick Haywood reveal how the principles that hold great packs together can help leaders build thriving teams, stronger cultures, and lasting results.
Through powerful stories, practical tools, cutting-edge research, and the Trust Lab Framework, you'll discover how to:Build trust before demanding performance
Create cultures of belonging and psychological safety
Unlock courage, creativity, and resilience in others
Strengthen connection without lowering standards
Lead teams that don't just work together they move as one.


This isn't a book about becoming a softer leader. It's about becoming a better one. Because the leaders who create the greatest impact aren't those who control people. They're the ones who create the conditions for people to thrive.
The world doesn't need more serious leaders. It needs more human ones.

Wolf Logic. Play-Based Leadership

How To Become A Successsful Manager

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