Total Quality Management and Operational Excellence

Text with Cases

The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.

juillet 2020, env. 556 pages, Anglais
Taylor and Francis
978-1-138-67340-3

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