The SMB Chief Operating Officer's Playbook

Operations is judged on whether the work flows, the dates hold, and the cost behaves. Most of what breaks is visible in the data before it is visible to the customer. This book covers the 100 questions an SMB operations leader must answer: throughput and cycle time, inventory velocity, supplier concentration, workforce productivity, and the exception that becomes a pattern before anyone names it.
For operations leaders who would rather see the problem in the numbers than hear about it from a customer.