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The Facilitator
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The Facilitator

Measure and Reduce the Hidden Costs of Workplace Conflict: Practical Guide with KPIs, Scripts, and a 90¿Day Pilot for Managers, HR, CEO, CFO, Board of Director, and Consultants
Livre (broché)env. 33.50 CHF
livrable dans env. 15 jours

The Human Machine - GWA Series:
Are you losing millions to workplace conflict, turnover, and presenteeism without seeing it on your P&L? The Facilitator gives you a 90-day pilot, 7 KPIs (including CRQ - Cost of Relational Quality), and ready-to-use scripts to turn tension into measurable ROI.

YOUR ORGANIZATION IS LOSING 5-15% OF REVENUE TO HIDDEN CONFLICT COSTS.

Free download of 9 companion files: https: //mega.nz/folder/nygQiYgI#wXuM2STwgKwv3d8lahe2IQ/file/uyhxzBSb

Unproductive meetings. Silent employees. Turnover that nobody tracks. Presenteeism that nobody measures. These costs don't appear on the income statement - but they are real, and they are large.

The Facilitator is not a book to read. It is a book to use.

Based on thirty years of field work and the Human Machine Method, this operational manual gives you everything you need to:

  • Measure the Cost of Relational Quality (CRQ) in your organization

  • Run a 90-day pilot with conservative ROI exceeding 400%

  • Facilitate Circles of Voices, Gemba Walks, and daily check-ins

  • Present the business case to CFOs in their own language: numbers

  • Train internal facilitators and scale the change across the organization

INSIDE THIS MANUAL:

  • 7 proprietary KPIs with formulas, thresholds, and interpretation guides

  • 52-item planning checklist from diagnosis to handover

  • 10 ready-to-use scripts for key meetings

  • 6 training exercises for facilitator development

  • Report templates (weekly, monthly, quarterly, final)

  • Self-assessment grid with scoring interpretation

  • Real case studies with anonymized data and ROI calculations

If you are a facilitator, this is your field manual. If you are a manager, this will show you what's possible. If you are a CFO, read the CRQ chapter - then decide.

avril 2026, env. 94 pages, The Facilitator, Bd. 5, Anglais
Independently Published
979-8-2550-1306-7

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