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Stone K: The Change Agent’s Field Guide

The Change Agent’s Field Guide

Mastering the Intersections of Change Management and Continuous Improvement

The Little Big Book Series

This book is needed because tools like Six Sigma, Lean, process reengineering, process redesign, and TQM have completely ignored the impact that IT technology is having upon improving an organization's performance. This book presents an up-to-date view of performance improvement technologies and explains how readers can use them along with IT technologies to bring about major performance improvement within their organizations. You cannot bring about major process performance improvement within any organization without considering IT's impact upon the processes.

As a Catalyst to Deliver Total Organizational Change

Recreating Information Technology

The goal of security within the supply chain and transportation infrastructure is to effectively mitigate risks while facilitating commerce. Security and business protection measures are at the core of how to maintain consistent and strategic business operations. These expenses are assets that promote reliability to customers, but also serve as

Mitigating Threats and Facilitating the Flow of Commerce

Security, Transportation, and the Supply Chain

Systems Innovation Book Series

We cannot manage and control what we cannot measure and assess. Lack of approppriate assessmen tools and measures have been cited as a major reason for project failures, in terms of cost, schedule, and quality. This book launches the methodology for assessing innovation using relevant and sustainable metrics, rubrics, and standards.

Metrics, Rubrics, and Standards

Assessing Innovation

Grounded in the latest research and practical experience in client organizations, this book provides a coherent theory of the leadership of groups. The authors show how this knowledge can be used to inspire and motivate groups to deliver positive spirals of performance at the individual, group and organisational levels.

Group Leadership

One of the world's greatest mountain climbers and adventurers tells her first-hand leadership stories of coming to grips to life literally on the edge - 8000 meters up.

The Art of High Impact Leadership

On The Edge

The Global Lean Supply Chain: Creating End-to-End Value provides the understanding needed to enhance overall performance by creating a culture of execution. It explains how to establish goals for the planning, sourcing, developing, delivery, and reliability stages of the supply chain. Focusing on execution of daily activities it details how to align and cascade your supply chain metrics to develop leadership support. Complete with linked metrics and a CD with helpful tools, this book provides the tools needed to transform your Supply Chain through voice of the customer, kanban, and other tools that can deliver bottom-line value to your organization.

Creating End-to-End Value

The Global Lean Supply Chain

Process analysis is the first tool needed to capture the initial situation before any improvement. Process analysis helps collect the "facts and data" that gives the overall production capacity of the process, shows all opportunities for improvement their amount and source. It is therefore possible to establish the target picture of the process condition and prioritize the needed actions to get there. This book uses numerous examples, charts and drawings to explain the deployment of process analysis and to convey the knowledge effectively.

Process Analysis

Implementing Standardized Work

Routledge Masters in Public Management

Human resource management is a core element of any service, but especially so in public service organizations, whose employees are often their most valuable resource. This book offers research on HRM in the public sector. It covers the relationship between HRM and organizational performance, and managing cultural change and the work-life balance.

Human Resource Management in Public Service Organizations

Routledge Textbooks in Development Economics

This book will guide the reader through both the basic and more advanced methods of impact evaluation, with a particular focus on impact evaluation within evidence-based policy making and in international development. The chapters provide a theoretical discussion of the various topics related to impact evaluation, complemented with exercises, case studies and worked examples drawn from the international development literature. Iconic impact evaluation studies will be used to exemplify the challenges of development impact evaluations.

The Essential Guide

Impact Evaluation for International Development

Cheatcodes

There are many ideas about how the world should change to improve the lot of large portions of the population and many individuals, groups and organisations who are trying to put those ideas into practice. Development: The Basics is an absorbing introduction to those policies, practices and players in human development and addresses key questions including: Is development simply about alleviating poverty? Do development ideas work best at the global or local level? How can we achieve the goal of sustainable development? Do the outcomes always match the intentions?Featuring examples drawn from around the world, a glossary, timelines and suggestions for further reading this book is the ideal starting point for those new to the study of development.

Development: The Basics

With this undergraduate textbook, students will learn how to analyse key business data and create new marketing opportunities.

Understand Data-Driven Decision-Making

Principles of Marketing Analytics

The Change Agent’s Field Guide

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