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Betts T: The architecture of Trust

The architecture of Trust

How trust is built. How it is broken. And how it shapes our world

Why communities and markets thrive when restaurants invest in their people and the planet Half of all restaurants will fail before their fifth year in operation. With food, rent, and energy costs skyrocketing, restaurant owners struggle daily to keep the lights on. In today’s climate, it can seem like an unattainable luxury to pay higher wages or source sustainable ingredients. Beyond the Plate reveals why it is an imperative. Katherine Miller presents engaging profiles of Michelin-starred chefs and James Beard award nominees and winners such as Jill Marie Tyler of Rye Bunny in Washington, DC, and Kyle and Katina Connaughton of SingleThread in Sonoma County, who share the secrets of running just, green, and profitable restaurants. By reducing waste, partnering with local farmers, and developing worker-forward business models, they are cutting costs, creating uniquely delicious menus, and providing a top-flight dining experience. These eateries are not just keeping the doors open. They are changing the entire industry and the food system itself. Miller describes how top restaurant owners and chefs are making a difference by supporting agricultural practices that improve soil health and lower carbon emissions. By paying employees a living wage instead of relying on an antiquated tipping system, they are creating stable incomes for workers and families, broadening healthcare access, and fueling economic vitality and growth. Drawing lessons from some of the world’s most sustainable and successful restaurants, this inspirational book shows how the rewards of green and just practices go far beyond the plate, benefiting not only restaurateurs and customers but entire communities and the earth that nourishes us all.

How Restaurants Do Well by Doing Good

Beyond the Plate

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Ethics Theory and Business Practice

Build a resilient, high-performing organization by integrating agentic AI into strategy, operations, and decision-making. Building an Agentic Organization is a strategic guide for senior technology, AI and business leaders responsible for delivering value from agentic AI while managing its risks. As organizations move toward human and AI collaboration at scale, leaders must balance innovation with governance, adoption, and long-term economic impact. Written by experienced AI executive Geoffrey Schaefer, this book provides a comprehensive framework for designing an agentic organization by examining strategy, governance, and economics. It explores how to define the purpose of agentic AI, align it with business objectives, and create the structures needed to support safe, scalable adoption. Addressing both opportunity and risk, it equips leaders to navigate workforce concerns, reputational exposure, and the evolving role of AI agents in enterprise environments. You'll learn how to:- Define a clear strategy for integrating agentic AI- Establish governance frameworks to manage risk and accountability- Drive workforce adoption and address resistance to AI collaboration- Assess economic value and impact of agentic AI systems- Manage reputational and operational risks from AI agent behaviorFeaturing real-world examples from Leidos, JPMorgan Chase, SY Partners, and OMA, this book provides a practical roadmap for embedding agentic AI into the fabric of your organization while protecting value, trust, and long-term performance. Themes include: agentic AI, AI strategy, AI governance, AI transformation, enterprise AI, risk management

The Strategy, Governance, and Economics of Agentic AI

Building an Agentic Organization

The Benefits of Not Making Up Your Mind

Indecision

Two former Walt Disney Imagineering leaders and designers take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and efficient problem-solving while also minimizing burnout and interpersonal friction. Drawing on their experience at Walt Disney Imagineering and additional work with companies such as Sony, Heineken, and Mattel, Tricia Cerrone and Edward J. van Luinen, Ed.D share a practical approach leaders can apply in any industry, on any team, right away. At Disney, Tricia and Edward were tasked with co-leading a global high-stakes, multi-year initiative across 120+ disciplines; in the process of uniting creative, technical, and operational teams around shared outcomes, they developed and later refined the collaborative leadership skills and repeatable method presented in this book. Their simple, human approach centers on five everyday behaviors-Generosity, Resourcefulness, Co-Creation, Action, and Gratitude-guided by Noble Purpose and an Instant Implementation Roadmap. The result is a clear, step-by-step way to build trust, unlock ideas, move faster, and sustain energy without new software, restructures, or big budgets. And the ripple effects are powerful: greater innovation, faster decisions, healthier culture, organic professional growth, more resilient people, stronger ROI, and higher engagement. Inside you'll get: A repeatable method that fits any leadership style or team structure. Stories and examples from Disney and beyond that show the method in action. Immediate techniques for safer teams, better brainstorms, quicker pilots, and meaningful recognition. A plan to scale collaboration and overcome common barriers like ego, silos, and burnout.

A Roadmap to Stronger Leaders, Happier Teams, and Big Results

Collaborate to Compete

The surprising story of how corporate scandals - from Enron to the Facebook privacy scandal - change the way the world works for the better. Pepper Culpepper and Taeku Lee draw on a decade of research on policymaking and public opinion to show us how scandals can ignite a public with few political outlets for their discontent. Scandals don't simply dominate news cycles: they can provoke us to demand better policy, spurring governments to adopt rules that protect us from massive corporations run amok. Today it is giant companies, not governments, who run the world. They launch rockets into space, control satellite communication and develop era-defining AI technologies. But around the globe, these corporate titans are facing increasing public hostility. Tech giants are seen as promoting misinformation, undermining democracy and violating our privacy. Big banks, reeling since the financial crisis of 2008, continue to be racked with major scandals. Drawing on real-life examples such as the VW scandal in Germany, the Goldman Sachs scandal in the United States and Samsung in South Korea - the authors show that these scandals are not just symptoms of a careless corporate elite, they are opportunities for real political change. Pepper Culpepper and Taeku Lee reveal how the shared anger of citizens can be channelled into a backlash that has the potential to reinvigorate our failing democracies. One corporate scandal at a time.

The Age of Corporate Scandal and How it Could Save Democracy

Billionaire Backlash

The definitive resource for any business person who wants to improve their leadership skills.

How to Get Yourself, Your Team and Your Organisation Further Than You Ever Thought Possible

The Book of Leadership (Revised Edition)

A leading psychologist and philosopher challenge the shortcomings of rational choice theory-and propose a new framework for understanding decision-makingFor many decision scientists, their starting point-drawn from economics-is a quantitative formula called rational choice theory, allowing people to calculate and choose the best options. The problem is that this framework assumes an overly simplistic picture of the world, in which different types of values can be quantified and compared, leading to the "most rational" choice. Behavioral economics acknowledges that irrationality is common but still accepts the underlying belief from economics of what a rational decision should look like.In this book, Barry Schwartz and Richard Schuldenfrei offer a different way to think about the choices we make every day. Drawing from economics, psychology, and philosophy-and both inspired by and challenging Daniel Kahneman's Thinking, Fast and Slow-they show how the focus on rationality, narrowly understood, fails to fully describe how we think about our decisions, much less help us make better ones. Notably, it overlooks the positive contribution that framing-how we determine what aspects are most important to us-contributes to good decisions. Schwartz and Schuldenfrei argue that our choices should be informed by our individual "constellation of virtues," allowing for a far richer understanding of the decisions we make and helping us to live more integrated and purposeful lives.

Rationality, Ethics, and the Art of Decision-Making

Choose Wisely

Domain-specific Bodies Of Knowledge In Project Management

This book explores the emerging concept of project behaviour--how people, teams, organizations, and projects themselves behave within project environments. It addresses a critical gap in project management literature by consolidating fragmented insights into a coherent body of knowledge.Project behaviour encompasses two key perspectives: behaviour in projects, which focuses on human actors, teams and organizational dynamics, and behaviour of projects, which views projects as complex systems and agents of change. As behavioural factors gain recognition for their impact on project performance, this volume offers a timely framework to structure and advance this evolving domain. Drawing on diverse research traditions, it clarifies and defines project behaviour, promoting its identity as a distinct stream within project studies.The book synthesizes previously scattered work, updates outdated organizational behaviour applications, and proposes foundational elements for a Body of Knowledge on behaviour in and of projects. Ideal for researchers, practitioners, and educators, it provides tools to better understand the human and systemic dimensions of projects, enabling more effective strategies, improved collaboration, and successful outcomes across varied project contexts.

Developing A Body Of Knowledge In Behavioural Project Management: How And Why People And Projects Behave As They Do

Routledge Communication Series

This book presents the situational theory of problem solving (STOPS). This situational theory describes human problem-solving approaches that people adopt in dealing with almost any kind of life problem.

Communicative, Cognitive, and Perceptive Bases

Situational Theory of Problem Solving

DK Big Ideas

Learn about how we organise our society in The Sociology Book. Part of the fascinating Big Ideas series, this book tackles tricky topics and themes in a simple and easy to follow format. Learn about Sociology in this overview guide to the subject, brilliant for beginners looking to learn and experts wishing to refresh their knowledge alike! The Sociology Book brings a fresh and vibrant take on the topic through eye-catching graphics and diagrams to immerse yourself in. This captivating book will broaden your understanding of Sociology, with: - More than 80 ideas from the world's most renowned sociologists - Packed with facts, charts, timelines and graphs to help explain core concepts - A visual approach to big subjects with striking illustrations and graphics throughout - Easy to follow text makes topics accessible for people at any level of understanding The Sociology Book is the perfect introduction to a range of societal issues, ranging from government and gender identity to inequalities and globalisation, aimed at adults with an interest in the subject and students wanting to gain more of an overview. Here you'll find biographies of key sociologists and social activists that give a historical context to each idea. Your Sociology Questions, Simply Explained This book explores the similar issues that affect us all; the tension between the needs of the individual and society, the changing workplace, and the role of everything from government to mass culture in our lives. If you thought it was difficult to learn about social theory, The Sociology Book presents key information in a clear layout. Learn about issues of equality, diversity, identity, and human rights; the role of institutions; and the rise of urban living in modern society, with superb mind maps and step-by-step summaries. The Big Ideas Series With millions of copies sold worldwide, The Sociology Book is part of the award-winning Big Ideas series from DK. The series uses striking graphics along with engaging writing, making big topics easy to understand.

Big Ideas Simply Explained

The Sociology Book

The architecture of Trust

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