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Kolb Bonita: Marketing Research for the
Tourism, Hospitality and Events Industri

Marketing Research for the Tourism, Hospitality and Events Industries

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

Vacation Home and Resort Rentals Management

Environmental Intelligence in Sustainable Hospitality Operations provides a comprehensive, accessible, and data-led approach for achieving sustainability through the integration of Artificial Intelligence (AI) and the Internet of Things (IoT) across hospitality operations.The volume explains how smart sensors, real-time environmental monitoring, predictive analytics, and intelligent automation can optimize energy and water consumption, reduce food and material waste, enhance indoor air quality, and support carbon reduction strategies in hotels, resorts, restaurants, and allied tourism services. Chapters introduce practical frameworks for designing and implementing smart sustainable systems, including digital dashboards, AI-enabled decision models, and performance indicators aligned with environmental, social, and governance (ESG) requirements, supported with international applied case studies throughout. The book also addresses critical implementation issues such as data management, ethics, cybersecurity, investment justification, and organizational readiness.By combining environmental science with hospitality innovation, this innovative and timely book offers a comprehensive guide for researchers, students, industry professionals, and policymakers seeking scalable pathways toward low-carbon, resource-efficient, and resilient hospitality operations.

AI and The Internet of Things Implications

Environmental Intelligence in Sustainable Hospitality Operations

Swipe, Scan, Shop

Interactive Visual Merchandising

The 7th edition of Silent Selling: Strategic Visual Merchandising is a vital resource equipping students with a dynamic understanding of the fast-paced developments in retailing, including advancements in visual merchandising and the online environment. The seventh edition features more than 125 new color photographs and discusses, digital marketing, generative AI, and the neuroscience human behavior that go into creating a retail space. New box features include "Master Classes," which spans L. Frank Baum's legacy in visual merchandising to the arts of collaboration and communication, which get students thinking about their own experiences and what inspiration can be drawn from it to create engaging visual merchandising environment. The author also brings industry experience through "Judy Bell's 3-Step Innovation Theory," and Bell's Color Coordination Model to inform students of approaches to solving common visual merchandising issues and provide real-world connections to the theory. New to this Edition -"Master Class" series and used to highlight visual merchandising history, communication and presentation techniques, and reflect on student's personal experiences with digital marketing -Explore important industry applications through in-text activities like "Judy Bell's 3-Step Innovation Theory" and interactive exercises designed to provide real-world connections -Updated topic coverage, reflecting growing interest and developments in neuroscience, generative AI, and digital marketing -Every chapter begins with an all-new Design Gallery featuring retailers' history and analysis of their creative blueprints -First edition to include videos with author's industry insights and expertise STUDIO -Study smarter with self-quizzes featuring scored results and personalized study tips -Review concepts with flashcards of terms and definitions -Go deeper with video tutorials Instructor Resources -Instructor's Guide with Test Bank provides suggestions for planning the course and using the text in the classroom -PowerPoint® presentations include images from the book and provide a framework for lecture and discussion

Strategic Visual Merchandising with STUDIO

Silent Selling

Understand and learn to respond to the global and local crises shaping the tourism industry. Crisis Management in Tourism by Kyriaki Glyptou is a comprehensive textbook designed for upper-level undergraduate and postgraduate students studying tourism, hospitality and event management. Aligned with modules on crisis management and sustainable tourism, it provides a structured framework for understanding how crises impact destinations, organizations and various stakeholders. Taking a multidimensional approach, this textbook explores why traditional crisis management models often fail in high-stakes tourism contexts. This textbook: -Examines nine interconnected dimensions in managing a crisis response: the legal, operational, financial, communication, strategic, reputational, political, ethical and human factors -Explores the contemporary challenges reshaping the industry, including climate change, geopolitical instability and community resistance to tourism -Includes real-world examples from VisitBritain, the Greek National Tourism Organization, TUI and Jet2, alongside crisis events such as the 2019 Australia wildfires &gt;This textbook equips students with the knowledge and practical skills needed to navigate crises, make decisions in dynamic, uncertain environments and build resilience in a rapidly changing global tourism industry.

Principles and Practices for Strategic and Resilient Planning

Crisis Management in Tourism

Stop letting banks capture revenue that belongs to your business The Idle Billions: A Business Leader's Guide to Fintech Strategies that Put Money to Work is the first major fintech book written for a general business audience. David F. Giannetto, CEO of Netchex, who grew WorkWave from $50 million to nearly $500 million in revenue by embedding fintech solutions directly into software products, provides a practical roadmap for capitalizing on the money flowing through your organization. The Idle Billions examines how companies like Apple, Uber, and Starbucks have unlocked hidden revenue streams by taking control of money flows previously ceded to banks. Giannetto and Ablowitz offer actionable guidance on embedded lending, earned wage access, and other fintech tools, along with strategies for deciding whether to build or partner and overcoming common implementation obstacles. Readers will also find: <ul> <li>Real-world case studies showing how Uber generates $2.99 transaction fees on earned wage access and Starbucks profits from idle gift card balances</li> <li>Strategies for building multi-level economic relationships that keep revenue circulating within your ecosystem instead of leaking to banks</li> <li>Guidance on embedding financial instruments such as credit cards, lending, payroll, and insurance directly into your existing software solutions</li> <li>Frameworks for understanding how money moves through your organization and identifying untapped opportunities to monetize those flows</li> <li>Practical approaches to attracting and retaining top talent through innovative fintech-enabled employee benefits and compensation models</li> </ul> Written for business leaders across all industries, from Fortune 500 executives to small software company founders, The Idle Billions delivers a strategic framework for anyone seeking to reclaim control of financial flows and turn idle capital into new, sustainable revenue streams within a $209.7 billion global fintech market.

Fintech Strategies that Put Money to Work

The Idle Billions

*VANITY FAIR'S BEST BOOKS OF 2025*ONE OF NEW REPUBLIC'S BOOKS OF THE YEAR*KIRKUS' BEST NONFICTION BOOKS OF THE YEAR 2025*ONE OF AV CLUB'S BEST BOOKS OF 2025*"[An] indictment of an industry that has cannily tilted the playing field in its favor. Bad Company details how clichéd abstractions like ‘consolidation’ and ‘efficiency’ have given cover to real betrayals.” - The New York TimesA timely work of singular reportage and a damning indictment of the private equity industry told through the stories of four American workers whose lives and communities were upended by the ruinous effects of private equity takeovers.Private equity runs our country, yet few Americans have any idea how ingrained it is in their lives. Private equity controls our hospitals, daycare centers, supermarket chains, voting machine manufacturers, local newspapers, nursing home operators, fertility clinics, and prisons. The industry even manages highways, municipal water systems, fire departments, emergency medical services, and owns a growing swath of commercial and residential real estate.Private equity executives, meanwhile, are not only among the wealthiest people in American society, but have grown to become modern-day barons with outsized influence on our politics and legislation. CEOs of firms like Blackstone, Carlyle, KKR, and Apollo are rewarded with seats in the Senate and on the boards of the country’s most august institutions; meanwhile, entire communities are hollowed out as a result of their buyouts. Workers lose their jobs. Communities lose their institutions. Only private equity wins.Acclaimed journalist Megan Greenwell’s Bad Company unearths the hidden story of private equity by examining the lives of four American workers that were devastated as private equity upended their employers and communities: a Toys R Us floor supervisor, a rural doctor, a local newspaper journalist, and an affordable housing organizer. Taken together, their individual experiences also pull back the curtain on a much larger project: how private equity reshaped the American economy to serve its own interests, creating a new class of billionaires while stripping ordinary people of their livelihoods, their health care, their homes, and their sense of security.In the tradition of deeply human reportage like Matthew Desmond’s Evicted, Megan Greenwell pulls back the curtain on shadowy multibillion dollar private equity firms, telling a larger story about how private equity is reshaping the economy, disrupting communities, and hollowing out the very idea of the American dream itself. Timely and masterfully told, Bad Company is a forceful rebuke of America’s most consequential, yet least understood economic forces.

Private Equity and the Death of the American Dream

Bad Company

Community Development Research and Practice Series

Laying the Groundwork for Community Wealth Building

Asset-Based Community Development and Business Cooperatives

Artificial intelligence has crossed the liability Rubicon. It is no longer a backend IT experiment governed by soft ethics, voluntary frameworks, and vague policy statements; it is a material financial asset driving enterprise revenue and unprecedented legal exposure. As we transition into Industry 5.0, algorithms are making autonomous, consequential decisions at machine speed. Yet, corporate boards and risk committees are attempting to govern these gigahertz systems using static compliance checklists designed for a slower, simpler era. The result is a looming crisis of algorithmic discrimination, regulatory friction, and catastrophic reputational decay. When an opaque, black-box model hallucinates financial advice or leaks proprietary trade secrets, the ensuing failure cascade can destroy billions in market capitalization overnight.AI Governance and Risk Management provides the definitive, boardroom-ready blueprint for surviving the fragmented global regulatory dragnet. This book dismantles the illusion of traditional "Human-in-the-Loop" oversight, proving that true algorithmic safety requires hard, architectural constraints. Drawing on decades of technology operations and academic leadership, the text translates classical financial auditing principles into executable machine logic. The author brings unparalleled practical experience-from supporting six Silicon Valley startups in client-facing roles to develop computer vision use cases, to leading over 30 continuous improvement projects for Cisco Systems. Having authored foundational texts on Segregation of Duties (SOD) and Hierarchical SOD two decades ago, and backed by 15 years of teaching financial risk management, this expertise culminates in the AI Integrity Framework (AIIF). This Hamiltonian approach empowers organizations to embed continuous improvement cycles and strict SOD directly into their deployment pipelines.Readers will discover how to engineer automated "Build Breaks," architect deterministic kill switches, and secure the unstructured data supply chain against copyright contamination and intellectual property theft. By shifting from reactive public relations to proactive "Governance as Code," Chief Risk Officers, legal counsel, and audit committees can mathematically prove fiduciary control to regulators across overlapping jurisdictions, from California to the European Union.Authored by a veteran industry practitioner, creator of five previous Wiley &amp; Sons texts, and current developer of the Industry 5.0 and AI curriculum at Santa Clara University, this release is not a theoretical ethics manual. It is an uncompromising operational survival guide. It provides the exact structural tools necessary to transform artificial intelligence from an unquantified off-balance-sheet liability into a fully auditable, legally defensible, and highly profitable enterprise asset.

The AI Integrity Framework (AIIF) for Enterprise Control and Regulatory Compliance

Auditable AI Governance and Risk Management

This book introduces students to the critical factors that influence successful culinary management and how these principles can be implemented within the workplace. It uniquely combines service delivery, culinary operations management and business development in one volume to provide student with a complete and integrated approach. It further looks at both traditional and contemporary approaches including wellbeing, nutrition, technology and sustainability.This book is essential reading for culinary students and students of related disciplines such as culinary arts, hospitality and events management.

Culinary Management

Marketing Research for the Tourism, Hospitality and Events Industries

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