How Urban Governance Works

Using Beijing's urban hotline as a case study, this book explores Chinese urban governance innovation. It deciphers how megacities transform big data from hotline calls into sustained governance momentum and distills a replicable "People-Centered Cities" governance model.
The book consists of analysis and case studies, involving the introduction of the key concepts in Chinese urban governance including proactive governance, digital and intelligent governance, agile governance, resilient governance, multi-stakeholder collaboration, inclusive development, and democratic oversight.