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Enhancing Safety, Security, and Service
in Organizations

Enhancing Safety, Security, and Service in Organizations

Communication, Leadership, and Performance

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Why healthcare's most persistent failures are organizational, not financial or political In The Moral Alibi: How Healthcare Learned to Look Away--and How We See Again, Sachin H. Jain, MD, MBA--CEO of SCAN Group, Stanford faculty member, and former Obama Administration official--delivers a candid diagnosis of why healthcare institutions fail patients despite decades of reform. Drawing on his experience leading an organization from $2.7 billion to over $8 billion in revenue, Jain names the organizational pathologies that executives recognize but rarely discuss openly. The Moral Alibi examines how dysfunctional cultures, conflict-avoidant leadership, misaligned incentives, and ethical drift produce fragmented care, clinician burnout, and systems indifferent to patients. Jain identifies specific patterns including "innovation theater" that mistakes conferences and pilots for transformation and "split-the-baby leadership" that prioritizes institutional harmony over patient outcomes, offering both vocabulary and a framework for addressing the crisis beneath the crisis. Readers will also find: <ul> <li>An honest examination of why healthier organizations may be the prerequisite for healthier patients and what leadership courage that requires</li> <li>Analysis of how administrative complexity and institutional drift from founding purpose create systemic indifference to patient needs</li> <li>Insights drawn from leadership roles at CareMore Health, Aspire Health, and the Center for Medicare and Medicaid Innovation</li> <li>A framework for identifying organizational pathologies that persist despite financial investment, technological upgrades, and policy reform efforts</li> <li>Practical vocabulary for naming dysfunction that clinicians, executives, and board members recognize but rarely confront directly</li> </ul> Written for anyone navigating the gap between what American healthcare claims to be and what it actually does--including healthcare executives, physicians, policymakers, healthcare workers, and patients--The Moral Alibi provides the intellectual honesty and organizational framework needed to confront systemic dysfunction and lead meaningful change.

How Healthcare Learned to Look Away -- and How We See Again

The Moral Alibi

Digital tools such as AI in recruitment, analytics in performance management, and online learning platforms have revolutionized traditional HR functions. However, these advancements also introduce new challenges, including maintaining employee well-being in remote or hybrid workplaces, improving digital competencies and skills, managing digital environment, and addressing ethical concerns related to algorithmic bias and privacy.&nbsp;Against this background, this contributed volume explores the interrelationship between HRM and sustainability within the rapidly evolving digital work environment.
&nbsp;
By incorporating advanced technologies and sustainability into&nbsp;HR management functions, such as&nbsp;recruitment, training, performance management, and employee well-being initiatives,&nbsp;organizations can create responsible cultures that support both human development and long-term resilience&nbsp;in modern companies. This book brings together original research findings from different countries and various industries and discusses theories and practices related to HR management, digitalization trends, and sustainability issues in organizations. It will be of great interest to scholars and students of sustainable HRM. &nbsp;
&nbsp;


 Mirela Panait
 &nbsp;is a Professor at the Faculty of Economic Sciences, Petroleum-Gas University of Ploiesti, Romania. She is also a scientific researcher at the Institute of National Economy and PhD advisor at the doctoral school of the Romanian Academy. Her research explores energy transition, foreign investment, capital market, corporate social responsibility and sustainable development. She has published widely.&nbsp;&nbsp;
&nbsp;

 Iza Gigauri
 &nbsp;is a Full Professor at the Department of Business Administration and is Head of the Administrative Sciences Research Center at the School of Business and Administrative Studies, University of Georgia. Her research interests include corporate social responsibility, marketing, sustainability, entrepreneurship, human resource management, digitalization, and leadership. She has published widely in books and journals.&nbsp;&nbsp;
&nbsp;

 Anuradha Iddagoda
 &nbsp;is a Senior Lecturer at the Management Science Unit, Department of Mathematics, Faculty of Applied Sciences, University of Sri Jayewardenepura Sri Lanka. Her research areas are Human Resource Management, Green Human Resource Management, employee engagement, leadership and work-life balance. She has published widely.&nbsp;
&nbsp;

 Bulent Akkaya
 is an Associate Professor at Manisa Celal Bayar University, Turkey. His research interests include healthcare management, female leaders, dynamic capabilities, agility, organizational agility, agile leadership, Industry 4.0 and 5.0, and the quality of management in contemporary enterprises. He has published widely in books and journals.

Emerging Dynamics in a Digital Environment

Sustainability and Human Resource Management

The Business of Public Relations is a comprehensive study of public relations as a strategic and socially responsible management discipline. It combines theoretical foundations, strategic planning models and practical tools to foster high-quality relationships and enhance corporate reputation.The book provides readers with a structured and accessible approach to mastering public relations, integrating theoretical insights with practical applications. It introduces a new strategic planning model (SMOPR) that guides readers through the phases of analysis, planning, implementation, and evaluation. Chapter recap questions and detailed checklists reinforce understanding and enable students and professionals to apply key concepts effectively in real-world contexts. It's clear and accessible language, combined with rigorous academic standards, makes it an invaluable resource for bridging the gap between academic knowledge and professional practice.Written primarily for undergraduate students, this textbook is also suitable for postgraduate courses and for practitioners in public relations and corporate communication.

Practical Strategies for Modern Communication

The Business of Public Relations

In a world of tremendous change, uncertainty, and simplistic AI-driven answers, it is easy to look to an uncertain future with anxiety. In The Leader's Oracle, Chief Strategy and Innovation Officer Roopa Unnikrishnan shows that the wisest leaders instead look to the ancient past for inspiration. By channeling the Oracle of Delphi, these leaders ask better questions and challenge their organizations to transform. Offering a provocative lens on the future of strategic leadership, The Leader's Oracle is not just a book about strategy—it is a call for a cultural shift in how we lead, how we think, and how we build organizations. Through this uniquely powerful framework, readers examine and harness the timeless wisdom of the ancients to help their own business and career: <ul><li>operate at the edge of clarity</li><li>interpret patterns and possibilities</li><li>provoke transformation, not comfort </li><li>serve the powerful, but answer to the truth</li><li>protect future-facing wisdom in a reactive world</li></ul> This unique framework on business strategy and leadership explores a critical paradox in today’s corporate environment: in a world obsessed with operational excellence and short-term wins while struggling with historic transformational changes, we often neglect the voices of the long-term thinkers, the strategic questioners, the ones who highlight or introduce ambiguity to force clarity. The Leader's Oracle serves as a call to arms for leaders, board members, and aspiring strategists to embrace their inner Delphic voice—one that cuts through noise, evokes questions, and drives tectonic shifts, not just tactical maneuvers.

Using Ancient Wisdom to Improve Strategy and Decision-Making

The Leader's Oracle

Your team is hitting its limit. And deep down, you already know it.The missed deadlines your team used to shake off. The tension in meetings nobody addresses. The high performers carrying too much for too long. The leader spending more time putting out fires than actually leading.Teams rarely break all at once. The damage happens quietly, through pressure that builds faster than people, relationships, and systems can absorb it. And when that pressure has nowhere to go, even strong teams begin to crack.Pressure-Proof Teams is a practical guide for leaders who are done managing symptoms and ready to build something that lasts.Drawing on 20+ years of leadership and organizational development experience, Chrysta Wilson introduces the Pressure-Proof Teams(TM) System: a three-pillar, ten-element framework that strengthens the individual, relational, and structural capacity your team needs to thrive under pressure, not just survive it.Inside, you'll learn how to: <ul><li>Identify where pressure is building before it becomes burnout, conflict, or turnover</li><li>Pinpoint whether the problem lives in your people, your relationships, or your systems and respond with precision instead of reaction</li><li>Build the psychological safety that lets hard conversations happen before tension fractures the team</li><li>Navigate conflict using the S.C.A.L.E. Method For Generative Conflict (c), a proven approach for turning team tension into something generative rather than destructive</li><li>Create structures that distribute pressure intelligently so performance stops depending on heroics and endurance</li><li>Diagnose hidden weaknesses in your culture, communication, and leadership systems before they become costly</li></ul>The pressure isn't going away. The question is whether your team is built for it.

Pressure-Proof Teams

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

Enhancing Safety, Security, and Service in Organizations

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