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Enhancing Safety, Security, and Service
in Organizations

Enhancing Safety, Security, and Service in Organizations

Communication, Leadership, and Performance

This textbook, the first to originate from the Caribbean context, examines human resource management (HRM) against the background of the unique cultural, economic, and social factors that shape HRM practices in the region. Beyond the regional business environment, it addresses the impact of globalization on organizations and the strategic value of HRM. The book underscores that human capital is the main differentiator for organization competitiveness.
The book is divided into five sections covering 1) strategic HRM in a globalized business world, 2) the core HRM functions critical for organizational success, 3) key elements that contribute to a high-performance workplace, such as employee engagement, utility of teams and performance evaluation systems, 4) fostering employee-management relations and improving workplace productivity, and 5) contemporary challenges for HRM, such as DEI, digital HRM and outsourcing/offshoring.
Featuring cases from indigenous Caribbean companies, this textbook is an invaluable resource for students, HRM practitioners and/or professionals, managers and entrepreneurs, especially those operating within the region, who are seeking to enhance organizational effectiveness and competitiveness.

Principles, Practices and Innovations

Human Resource Management for the Caribbean

Planting seeds, weathering storms, and harvesting growth for European tech founders In From Startup to Scale-Up: Building Europe's Next Generation of Technology Companies, Dr. Peter Lasinger, Co-Founder and Partner at 3VC and former tech founder, delivers a field manual for European founders navigating the scale-up phase. Dr. Lasinger draws on PhD-level analytical frameworks and board-level experience at deep tech and SaaS companies to address the organizational challenges that US playbooks ignore. From Startup to Scale-Up dedicates 40% of its content to crisis management, layoffs, and navigating toxicity during rapid growth. The author structures the journey as a cycle of cultivation, providing actionable mental models including "Problem-Trench vs. Solution-Hill" and "Gardener to Forester" alongside guidance on co-founder dynamics, capital strategy, M&amp;A integration, and exit planning tailored to Europe's fragmented markets. Readers will also find: <ul> <li>Specific strategies for managing works councils, government subsidies, risk aversion, and other realities unique to the European tech landscape</li> <li>A three-phase framework covering Seeds, Storm, and Harvest that maps organizational resilience from founding through crisis to exit</li> <li>Real-world examples from companies that Dr. Lasinger guided from seed stage onward</li> <li>Diagnostic tools for identifying stagnation and surviving extinction events such as losing a major client or weathering a global pandemic</li> <li>Practical guidance on organizational design and scaling psychology, the primary challenges founders face after raising Series A funding</li> </ul> Written for European technology founders at the Seed to Series B stage, From Startup to Scale-Up also serves venture capitalists, angel investors, corporate innovation leads, M&amp;A professionals, and MBA students in entrepreneurship programs who need to understand the operational realities of scaling technology companies across Europe's distinct regulatory and cultural landscape.

Building Europe's Next Generation of Technology Companies

From Start-Up to Scale-Up

How to build your customer into your culture

Customer Salience

Springer Proceedings in Business and Economics

This proceedings volume explores how economies can become resilient, competitive, and future-ready in an era of rapid technological change and global uncertainty. Featuring select contributions presented at the 9th International Scientific Conference on Business and Economics (ISCBE) held in Valencia, Spain in June 11-12, 2026, the enclosed chapters cover a wide range of areas relevant to contemporary business and economics issues such as digital competitiveness and economic growth, innovation-led entrepreneurship, the role of artificial intelligence and data-driven decision-making, startup and ecosystem development, digital skills and human capital, as well as policy frameworks that support future-oriented economies. In addition, the volume explores the effects of global economic tensions and intensified market competition on sustainability initiatives, offering strategic insights for navigating these multifaceted challenges. This book is an essential compass for scholars, researchers, students, academics and practitioners seeking to respond to disruptive technologies while promoting inclusive and sustainable development.&nbsp;

9th International Scientific Conference on Business and Economics (ISCBE), Valencia, Spain, June 2026

Future Ready Economies — Vol. 1

Why do some organizations stay aligned as they grow while others descend into confusion, bureaucracy, competing priorities, and inconsistent execution?Because culture is not what companies say they value. It is the operating environment people are expected to work within - and most organizations never design it intentionally. As organizations grow, culture becomes increasingly difficult to sustain through mission statements, good intentions, and informal leadership practices alone. In Inside the Square, Matthew Person challenges conventional thinking by reframing culture as an operating condition that requires mutual fit between employee and organization. He introduces the Square Management System, a practical framework built on four interconnected dimensions - Identity, Instruction, Intercommunication, and Information Feedback - each containing specific elements that leaders can leverage to define the operating environment employees experience every day.At the center of the framework is a simple idea: high-performing cultures emerge when employee autonomy is balanced with clearly defined operating constraints, creating what Matthew Person calls Constrained Independence. When employees not only understand, but agree with what the company stands for, how decisions are made, how communication flows, and where boundaries exist, trust increases, execution becomes more consistent, and organizations move faster. Through a diagnostic assessment, implementation tools, and insights from real-world examples, leaders learn how to use the Square Management System to create the conditions for mutual fit and build organizations where both the company and its employees can succeed together.Written for CEOs, founders, executives, and managers, Inside the Square provides a blueprint for building high-trust, high-performance organizations that consistently execute, adapt, and grow.

How Leaders Operationalize Autonomy at Scale

Inside the Square

An Operating Manual for Communicating with Employees

On the Same Page

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Why healthcare's most persistent failures are organizational, not financial or political In The Moral Alibi: How Healthcare Learned to Look Away-and How We Look Again, Sachin H. Jain, MD, MBA-CEO of SCAN Group, Stanford faculty member, and former Obama Administration official-delivers a candid diagnosis of why healthcare institutions fail patients despite decades of reform. Drawing on his experience leading an organization from $2.7 billion to over $8 billion in revenue, Jain names the organizational pathologies that executives recognize but rarely discuss openly. The Moral Alibi examines how dysfunctional cultures, conflict-avoidant leadership, misaligned incentives, and ethical drift produce fragmented care, clinician burnout, and systems indifferent to patients. Jain identifies specific patterns including "innovation theater" that mistakes conferences and pilots for transformation and "split-the-baby leadership" that prioritizes institutional harmony over patient outcomes, offering both vocabulary and a framework for addressing the crisis beneath the crisis. Readers will also find: <ul> <li>An honest examination of why healthier organizations may be the prerequisite for healthier patients and what leadership courage that requires</li> <li>Analysis of how administrative complexity and institutional drift from founding purpose create systemic indifference to patient needs</li> <li>Insights drawn from leadership roles at CareMore Health, Aspire Health, and the Center for Medicare and Medicaid Innovation</li> <li>A framework for identifying organizational pathologies that persist despite financial investment, technological upgrades, and policy reform efforts</li> <li>Practical vocabulary for naming dysfunction that clinicians, executives, and board members recognize but rarely confront directly</li> </ul> Written for anyone navigating the gap between what American healthcare claims to be and what it actually does-including healthcare executives, physicians, policymakers, healthcare workers, and patients-The Moral Alibi provides the intellectual honesty and organizational framework needed to confront systemic dysfunction and lead meaningful change.

How Healthcare Learned to Look Away -- and How We See Again

The Moral Alibi

Measure the business impact of HR investments and make evidence-based people decisions driving organizational performance. Investing in People is the definitive guide for HR leaders, people analytics specialists, consultants, and business executives who need to demonstrate the financial value of human capital initiatives. Fully updated in its fourth edition, it provides a rigorous, research-based framework for evaluating HR investments, aligning people strategies with business goals, and translating workforce data into insights that senior leaders value.Written by Wayne F. Cascio, Fred Oswald, and Alexis A. Fink, internationally recognized experts in human resources, organizational psychology, and people analytics, this authoritative guide combines decades of research with extensive practical experience. Drawing on psychology, economics, finance, and accounting, it provides proven frameworks for evaluating HR initiatives, maximizing return on investment, and strengthening HR's strategic influence across the organization.You'll learn how to: - Evaluate the financial impact and return on investment of HR programs using proven, evidence-based methodologies - Align talent acquisition, employee engagement, learning, wellbeing, compensation, and pay equity initiatives with strategic business objectives - Translate workforce and people analytics into meaningful insights that strengthen executive decision-making and organizational credibility - Apply practical frameworks to emerging challenges, including AI, digital transformation, organizational change, and workforce planning - Build compelling business cases for investing in people using data, research, and measurable performance outcomesFeaturing updated case studies, practical tools, companion software with real-time currency conversion, and a customizable code library, this comprehensive guide helps you connect people strategy to the metrics that matter most. Whether you're leading an HR function, advising senior executives, or shaping workforce strategy, Investing in People equips you to make smarter investment decisions, demonstrate measurable business value, and position HR as a strategic driver of organizational success.Themes include: people analytics, HR strategy, human capital, HR ROI, workforce analytics, evidence-based HR, talent management, organizational performance, AI in HR, compensation, pay equity, employee engagement, strategic workforce planning, organizational change

Financial Impact of Human Resource Initiatives

Investing in People

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness.Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness.Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Organizational Outcomes

Measuring the Impact of Internal Communications

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

Enhancing Safety, Security, and Service in Organizations

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