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Enhancing Safety, Security, and Service
in Organizations

Enhancing Safety, Security, and Service in Organizations

Communication, Leadership, and Performance

Measure the business impact of HR investments and make evidence-based people decisions driving organizational performance. Investing in People is the definitive guide for HR leaders, people analytics specialists, consultants, and business executives who need to demonstrate the financial value of human capital initiatives. Fully updated in its fourth edition, it provides a rigorous, research-based framework for evaluating HR investments, aligning people strategies with business goals, and translating workforce data into insights that senior leaders value. Written by Wayne F. Cascio, Fred Oswald, and Alexis A. Fink, internationally recognized experts in human resources, organizational psychology, and people analytics, this authoritative guide combines decades of research with extensive practical experience. Drawing on psychology, economics, finance, and accounting, it provides proven frameworks for evaluating HR initiatives, maximizing return on investment, and strengthening HR's strategic influence across the organization. You'll learn how to: - Evaluate the financial impact and return on investment of HR programs using proven, evidence-based methodologies - Align talent acquisition, employee engagement, learning, wellbeing, compensation, and pay equity initiatives with strategic business objectives - Translate workforce and people analytics into meaningful insights that strengthen executive decision-making and organizational credibility - Apply practical frameworks to emerging challenges, including AI, digital transformation, organizational change, and workforce planning &gt;Featuring updated case studies, practical tools, companion software with real-time currency conversion, and a customizable code library, this comprehensive guide helps you connect people strategy to the metrics that matter most. Whether you're leading an HR function, advising senior executives, or shaping workforce strategy, Investing in People equips you to make smarter investment decisions, demonstrate measurable business value, and position HR as a strategic driver of organizational success. Themes include: people analytics, HR strategy, human capital, HR ROI, workforce analytics, evidence-based HR, talent management, organizational performance, AI in HR, compensation, pay equity, employee engagement, strategic workforce planning, organizational change

Financial Impact of Human Resource Initiatives

Investing in People

The Basics

Unlocking Business Insights provides a practical framework for extracting meaningful business insights from data, guiding leaders through fundamental principles that transform overwhelming datasets into actionable business value.This book equips readers with essential analytical thinking skills through real-world examples that bridge theory and practice. Readers will gain the ability to navigate complex data landscapes, make informed decisions based on proper benchmarking, understand trends, compare like-for-like indicators, evaluate trade-offs, develop predictive models, account for competitor intelligence, and recognise cognitive biases - all presented in accessible language that demystifies data analytics for business application. The author's structured approach balances analytical rigor with business relevance, helping managers extract valuable insights without getting lost in technical complexities. Each principle builds upon the previous one, creating a comprehensive framework that transforms raw data into strategic advantage while addressing the tension between statistical precision and practical business needs.Written for business leaders, managers, and students at all levels studying data analytics, this book is ideal for introductory courses in business analytics, data science for business, and data-driven decision making - offering a non-technical approach for those seeking to implement data-driven strategies without specialised expertise.The book is supported by comprehensive online resources including a testbank and PowerPoint slides.

Unlocking Business Insights

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

The first and most comprehensive book on managing real-world crises through analysis, case studies, and decision-making models for moments of crisis.

CRISIS MANAGEMENT delves into the anatomy and management of high-stakes crises-moments of abrupt danger or instability that can dramatically impact leaders, organizations, and reputations. It combines real case studies with conceptual tools and frameworks.

Learn how to think, decide, and act under pressure.

Itay Ben Horin, a leading crisis manager, examines 16 real-life case studies through the eyes of decision-makers and strategic advisors. The political, corporate and media crises covered offer insights into both successful and failed responses. Among the companies, people, and events in the spotlight are:
¿ Major global companies such as McDonald's, BP, Abbott Laboratories, and Starbucks
¿ Public figures such as Lance Armstrong and Al Gore
¿ Heads of state such as Bill Clinton, Barack Obama, Angela Merkel, Ariel Sharon, and Benjamin Netanyahu
¿ The headquarters of the campaign to return the children kidnapped from Israel on October 7, 2023.
Interspersed with the cases are theoretical chapters outlining models and frameworks for crisis management, helping readers adopt structured thinking and practical applications. Ben Horin incorporates insights from strategy and communications consultants who were in the room where the responses were drawn up, to enrich the narratives with professional viewpoints.

The book delivers valuable takeaways:
¿ How to focus on critical choices under pressure-moments where everything is on the line.
¿ Stories of crises including organizational breakdowns.
¿ Structured models to help leaders assess risks, weigh options, and manage uncertainty.
¿ Understanding how messaging impacts perception-and often shapes the crisis itself.
¿ How to react to a cyber crisis.

Lessons apply to business, politics, public relations, and organizational leadership alike.

Itay Ben Horin is one of Israel's leading crisis managers and strategic advisors. He is the owner of Israel's largest communications consulting fi rm-Ben Horin &amp; Alexandrovitz. He has
guided-and continues to guide-hundreds of organizations of all types in moments of crisis: business, public, security, and social organizations, alongside close work with senior politicians at the peak moments of their lives.

Insider Views of How Business and Political Giants Won or Lost Big--And How You Can Apply the Lessons

Crisis Management

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness. Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness. Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Business Outcomes

Measuring the Impact of Internal Communications

Protect employee wellbeing and sustain performance during organizational change. Wellbeing and Organizational Change by Julie Hodges is a strategic, evidence-based guide for senior HR leaders, change management practitioners and postgraduate students leading transformation in complex environments. It shows how to embed wellbeing into change strategy so you can protect people while maintaining business momentum. Drawing on global research and real-world examples from public, private and not-for-profit organizations, this book explores the core theories of change and the impact of disruption, stress and uncertainty on performance. It demonstrates how a proactive focus on wellbeing reduces burnout, absenteeism and turnover while strengthening resilience, innovation and team effectiveness. It also examines the risks and opportunities AI presents for employee wellbeing during periods of transformation. You will learn how to: - Embed wellbeing into organizational change strategy - Equip leaders and managers to support teams through uncertainty - Measure and monitor wellbeing impact during transformation - Reduce burnout, absenteeism and change-related turnover - Assess AI risks and opportunities for employee wellbeing With practical tools, research-backed frameworks and supporting online resources including PowerPoint slides, Wellbeing and Organizational Change equips you to lead sustainable transformation that delivers measurable results and healthier workplace cultures. Themes include: organizational change management, workplace wellbeing strategy, employee engagement, transformation leadership, burnout prevention, organization design, AI and workforce impact

The Theory and Practice of Change and Employee Health

Wellbeing and Organizational Change

Management for Professionals

Engaged employees don’t just perform better—they drive higher profits, are proud ambassadors of their organization, and find real fulfillment in their work.
Yet, many leadership books offer rigid formulas or get lost in theory, lacking practical relevance.
This book takes a different approach.
Because engagement has no universal formula, Driving Employee Engagement doesn’t prescribe what leaders must do. Instead, it presents the key ingredients that influence engagement, empowering leaders to craft their own approach.
Based on extensive field experience, this guide offers more than 50 best practices. Not all are essential—leaders choose which to apply and how, depending on their personality, values, context, and team dynamics. These are flexible tools, not fixed rules.
More than a toolkit, this book reveals leadership’s complexity. It provides:
<ul>
<li>A practical framework for engagement, and guidance on Engaged Team Charters,

</li><li>Insights into psychological safety and strategies for collective success,

</li><li>And behaviors that naturally foster engagement.



Because profitability depends on engaged employees, this people-centered leadership puts trust and meaning at the heart of performance—using the right ingredients, mixed in each leader’s unique way.
Praise for the Book
"This is not a feel-good ideal, but a practical, evidence-backed framework for what real leadership looks like today... Raphael doesn’t just talk about the need to care—he shows you how. With precision and clarity, he offers tools to build teams that thrive not just for the organization, but within it."
— Philippa White, Founder and CEO, TIE Leadership, Bestselling Author, Return on Humanity
About the Author
Raphael H. Cohen is a recognized expert and bestselling author known for his innovative and practical approaches to leadership and engagement. His diverse experience includes roles as a serial entrepreneur, business angel, board member, keynote speaker, professor, eMBA director, ISO expert, and consultant. He has delivered cutting-edge innovation and proven leadership tools to managers, senior executives, and organizations of all sizes.
</li></ul>

Engaged employees don’t just perform better—they drive higher profits, are proud ambassadors of their organization, and find real fulfillment in their work. 
 Yet, many leadership books offer rigid formulas or get lost in theory, lacking practical relevance.
 This book takes a different approach. 
 Because engagement has no universal formula,&nbsp;
 Driving Employee Engagement
 &nbsp;doesn’t prescribe what leaders must do. Instead, it presents the key ingredients that influence engagement, empowering leaders to craft their own approach.
 Based on extensive field experience, this guide offers more than 50 best practices. Not all are essential—leaders choose which to apply and how, depending on their personality, values, context, and team dynamics. These are flexible tools, not fixed rules.More than a toolkit, this book reveals leadership’s complexity. It provides:<ul><li>A practical framework for engagement, and guidance on Engaged Team Charters,</li><li>Insights into psychological safety and strategies for collective success,</li><li>And behaviors that naturally foster engagement.</li></ul>Because profitability depends on engaged employees, this people-centered leadership puts trust and meaning at the heart of performance—using the right ingredients, mixed in each leader’s unique way.Praise for the Book"This is not a feel-good ideal, but a practical, evidence-backed framework for what real leadership looks like today... Raphael doesn’t just talk about the need to care—he shows you how. With precision and clarity, he offers tools to build teams that thrive not just for the organization, but within it." 
 —&nbsp;
 Philippa White, Founder and CEO, TIE Leadership, Bestselling Author, Return on HumanityAbout the Author 
 Raphael H. Cohen is a recognized expert and bestselling author known for his innovative and practical approaches to leadership and engagement. His diverse experience includes roles as a serial entrepreneur, business angel, board member, keynote speaker, professor, eMBA director, ISO expert, and consultant. He has delivered cutting-edge innovation and proven leadership tools to managers, senior executives, and organizations of all sizes.

A Leader’s Guidebook for Peak Performance

Driving Employee Engagement

Organizations have been promised that AI will revolutionize them. But what ends up happening is that AI ends up being introduced like standard software. When productivity is the only focus of enterprise AI, the real insights that AI can offer prove elusive. This book shows a better way. Written by leading AI expert and keynote speaker Richard Foster-Fletcher, The AI Gap explains why enterprise AI in most organizations isn't producing the insights that were promised. AI enters as a promise of new intelligence but passes through the procurement, security, legal and compliance systems built for standard software. These systems strip AI of its potential. This book traces how this happens, why it persists and what organization must change to capture the insights AI can deliver. This book will explain why the way AI is implemented keeps restricting its potential and what organization must change to capture the true value of AI. AI works best when it and employees are given the freedom to explore, challenge ideas and use AI in new and create ways. This book is about developing the structures, the environment, and the culture that allows AI to flourish in an organization as a key driver of insights rather than a simple productivity improvement.

How to Fix Enterprise AI and Get Real Insights

The AI Gap

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.
Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
Unlike other technical guides that focus narrowly on engineering processes, Bridging the Gap uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
What You Will Learn
<ul>
<li>Create and run a maturity assessment for Agile and DevOps based on the stream value

</li><li>Merge the product needs at an engineering level

</li><li>Build and collect metrics and turn this data into storytelling.

</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate




Who This Book Is For

Engineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.
</li></ul>

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
 Unlike other technical guides that focus narrowly on engineering processes, 
 Bridging the Gap 
 uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
 What You Will Learn<ul><li>Create and run a maturity assessment for Agile and DevOps based on the stream value</li><li>Merge the product needs at an engineering level</li><li>Build and collect metrics and turn this data into storytelling.</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate</li></ul>Who This Book Is ForEngineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.

Turning Agile and DevOps Initiatives into Board-Level Wins

Bridging the Gap

Building Social Capital to Address Crisis, Complexity, and Change

Fixing Healthcare

Organizations in Context

Palgrave Studies in Technology and Innovation in Africa

Although many African governments, public institutions, NGOs, investment institutions and entrepreneurial firms have begun to deepen their discourses on the economic, social, technological, legal and institutional implications of AI adoption on the continent, many gaps persist. For instance, Africa’s investment into AI to support the nurturing, incubating and scaling of start-ups and entrepreneurial firms remains comparatively low to the rest of the world. This book offers a collection of research chapters, exploring the intersection of digital entrepreneurship and artificial intelligence adoption in the African continent. It covers topics including the potential of generative AI, digital finance, SMEs, rural entrepreneurship and social media.
As part of the new Palgrave Studies in Technology and Innovation in Africa book series, this volume will be of great interest to students and scholars of technology and innovation strategy and business in Africa.
Patient Rambe&nbsp;is a Full Professor of Entrepreneurship and Assistant Dean in the Faculty of Management Sciences at the Central University of Technology, Free State, South Africa. He is an Associate Editor of the African Journal of Information Systems and has published widely in books and journals.
Brighton Nyagadza&nbsp;is an MSc. Program Director and Deputy Unit of Assessment Lead (Business &amp; Management Studies) at York St John University, London Campus, UK. He is a Fellow of the Advance Higher Education Academy (FHEA) (UK), Fellow of the Academy of Marketing Science (USA) and&nbsp;CABS (UK)&nbsp;Certified Business and Management Educator (CMBE). His work on digital marketing, marketing and business has been published widely in books and journals.

Theoretical, Conceptual and Empirical Perspectives

Artificial Intelligence and Digital Entrepreneurship in Africa

Enhancing Safety, Security, and Service in Organizations

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