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Delivering ITSM for Business Maturity
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Delivering ITSM for Business Maturity

Livre (broché)env. 102.00 CHF
livrable dans env. 10 jours

IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

mars 2019, env. 200 pages, Anglais
Emerald Publishing Limited
978-1-78973-254-2

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