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Business and Economics (German Language)

Jürg Steudler

Bart Wasem

Das Video-Content-Playbook

Praxiswissen, Systematik und Tools für eine erfolgreiche Bewegtbildkommunikation

&lt;p&gt;Teil I &amp;ndash; Kontext.- Teil II &amp;ndash; Systematik.- Teil III &amp;ndash; Ressourcen.- Teil IV &amp;ndash; Prozess.-&amp;nbsp;Teil V &amp;ndash; Szenarien.&lt;/p&gt;

Bloomsbury Handbooks

A series of diverse insights from emerging and established researchers contribute to this comprehensive volume. Occupying a cross-disciplinary domain and integrating the respective fields of entrepreneurship and marketing, this edited collection of contributed chapters on Entrepreneurial Marketing presents a range of theoretical, conceptual and empirical insights, future trends and critical evaluations. The Bloomsbury Handbook of Entrepreneurial Marketing begins with a series of reflection chapters written by established scholars on how the field has evolved over their careers and on the multiple schools of thought within current scholarship. This is followed by expert contributions on the current state of the interface, where value is to be gained from a diverse range of topics such as Entrepreneurial Marketing in the era of AI and technological development, sustainability and corporate social responsibility, Entrepreneurial Marketing in unconventional settings, and explorations of the dark side of the subject. The final section looks to the future, highlighting key avenues to facilitate further research and carefully outlining that which scholars can unpack to continue broadening existing knowledge of Entrepreneurial Marketing. A truly international collection of industry-specific insights from researchers in the UK, India, Saudi Arabia, Canada, US, Australia, New Zealand and Finland contribute to this handbook on the past, present and future of the Entrepreneurial Marketing interface.

The Bloomsbury Handbook of Entrepreneurial Marketing

Der Reisevertrieb ist im Wandel: Onlineanbieter verdrängen immer häufiger etablierte Vertriebswege. Kund:innen buchen stärker "digital" und suchen zugleich die Expertise der persönlichen Beratung. Nico Stengel beschreibt den Status quo und die Veränderungen beim Reisevertrieb. Er zeigt Vertriebswege auf, skizziert Geschäftsmodelle mit Stärken sowie Schwächen und geht zudem auf Trends ein.

Kanäle, Strukturen, Digitalisierung

Vertrieb im Tourismus

Burnout can’t be solved with just perks or stress-reduction workshops. It's solved by changing how leaders engage their teams—a practical shift that requires no new resources. Grounded in peer-reviewed research, Relational Energy shows leaders how small changes in everyday workplace conversations can spark energy, revive exhausted teams, and build workplaces where people thrive. Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it. In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams. Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout. In this book, you will learn <ul><li>how relational energy promotes workplace well-being and performance, creating the foundation for sustainable organizational success;</li><li>strategies energizing leaders use to maintain their own energy levels while navigating the same modern workplace pressures that impact their teams;</li><li>how to have workplace conversations that generate healthy perceptions of challenge and stress and reduce burnout while building resilience and team solidarity;</li><li>specific language choices (wording, pronoun selection, questions, and declarative statements) that empower employees, elevate teams, and drive productivity; and</li><li>how to acknowledge hard realities while building genuine hope and resilience, avoiding toxic positivity that saps energy.</li></ul> Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.

How to Beat Burnout and Ignite Your Team

Relational Energy

'Of course I'm starting my screenplay. I'm just going to Hoover the stairs first.'If you are at all interested in the nuts and bolts of story-telling and the curious workings of the entertainment industry, then this is the most informative, inspiring and funniest book on writing you will ever read, by someone who's been nominated for every showbiz award going (and then lost them all).Covering four decades in an ever-changing industry, John O'Farrell shares his writing journey from unsolicited radio sketches to huge Broadway musicals, crafting stories that have made people laugh, cry or sneak out to the pub in the interval. Here he reveals the inside secrets of every genre from sketches to sitcoms, novels to screenplays - as John kept swapping industries just before they noticed the missing Post-It Notes.Maybe If I Changed The Font? is packed with invaluable advice on structure, character, theme as well as guidance on how to get your work read by professionals and produced to great acclaim from millions - or maybe just several members of your family - you never know which way it's going to go. But you must read this book before you start - it's the perfect avoidance.'The most honest book about writing I have ever read' William Shakespeare

Some Things I Learned Writing Every Genre Except Poetry and Panto

Maybe If I Changed The Font?

<div>Turn your favorite fandoms into unforgettable stories with this guided workbook. Whether you’re just discovering fan fiction or looking to take your storytelling to the next level, this interactive workbook is packed with the tools, inspiration, and guidance you need to write compelling fanfic with confidence. Filled with practical advice, creative prompts, and hands-on writing exercises, it helps you strengthen your skills while encouraging you to develop your own voice as a writer. Inside, you’ll discover: <ul><li>Creative prompts and guided exercises to spark fresh story ideas</li><li>Techniques for developing engaging storylines&nbsp;</li><li>Strategies for keeping beloved characters authentic&nbsp;</li><li>World-building exercises&nbsp;</li><li>Tips for writing natural dialogue</li><li>And more!&nbsp;</li></ul> Perfect for writers of all experience levels, this workbook will help you transform your ideas into captivating stories that readers will love.</div>

A Hands-On Guide to Building Fandom Stories Readers Love

Write Your Own Fan Fiction

Two of the world's leading researchers on behavior and decision-making join forces to equip readers with the knowledge, tools, and techniques to live our best, most human lives in an age of machines. “The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous.” —E.O WilsonOur choices and experience of the world are increasingly shaped by powerful interests and godlike technology. Somebody else is deciding what ‘good’ choices look like—and often that means good for them, not for you. From the social media apps hijacking your attention and algorithms quietly curating your reality, to the markets profiting from confusion and AI systems slowly eroding your thinking: your choices are shaped by people who understand your psychology better than you do, and use that knowledge for their own ends. Against this backdrop, it is easy to feel diminished and 'done to'.This book is about fighting back—individually and collectively—and becoming the best of ourselves. Becoming super-humans. Drawing on over 1,000 experiments run across more than 70 countries, Halpern and Costa show how you can boost your own agency and decision-making, how we can upgrade our systems and institutions so that it is easier for everyone to choose well, and how we can shape AI so that it amplifies human capability rather than replacing it.Super-Human ultimately asks us to make the biggest choice of all: in an age when machines can think, decide and even feel on our behalf—what kind of humans do we want to be? <ul><li>Human. Reclaiming agency and becoming a better decision-maker (Chapters 1-3). Understanding how human attention and sense-making works, so that we can self-guide, rather than be hacked by others - and more effectively turn our intentions into action.</li><li>Supra-human. Building systems that support us to choose well together. (Chapters 4-7). Humans are social creatures, who think aloud and together. It's a feature not a fault. Social networks, markets and institutions strongly enable us to achieve things we could never do alone, but also operate as ‘supra-human’ influences on our behavior. Yet individually and collectively we have power to channel and shape them too - more power than we realize</li><li>Super-human. Shaping the technology that will shape us. (Chapter 8) AI could be the ultimate ‘bicycle of the mind’, but it can also become a crutch rather than a coach. It poses opportunity and challenge - to boost our capabilities to superhuman levels, or to become our inadvertent master.</li><li>Future-human. What kind of humans do we ultimately want to be? (Conclusion) Our minds today have been shaped by the technologies and institutions of our ancestors, in ways they could not have anticipated. We can make choices that will alter our minds and those that follow: what shall we choose?</li></ul>

Reclaiming Our Power to Choose and Shape the Future

Super-Human

DK Little Book of

Discover more than 60 of the most important ideas, strategies, and milestones in the field of business in this accessible and innovative pocket-sized guide. From the earliest forms of trade and the invention of money to Adam Smith’s “invisible hand” and Henry Ford’s assembly line, and from the rise of corporate strategy to modern digital marketing, consumer psychology, the gig economy, and sustainable commerce, The Little Book of Business examines the philosophies and practices behind global industries and successful start-ups. Packed with infographics and flowcharts that explain complex concepts in a simple but exciting way, The Little Book of Business offers you the perfect introduction to the subject in a portable format perfect for reading on the go.

The Little Book of Business

Dieses Buch zeigt Managern und Kommunikationsverantwortlichen, wie Kommunikationsabteilungen zukunftssicher aufgestellt und ganzheitlich gesteuert werden können. Dazu ist es notwendig, das Geschäftsmodell der Kommunikation zu verstehen: welche Wertbeiträge für die Organisation geschaffen werden, welche Produkte und Leistungen entstehen, wie man im KI-Zeitalter arbeitet und welche Ressourcen und Anreizsysteme bedeutsam sind.Der Inhalt<ul><li>Strategische Kommunikation als Managementaufgabe</li><li>Grundzüge des Communication Business Model</li><li>Value Creation: So trägt Kommunikation zum Unternehmenserfolg bei</li><li>Resources &amp; Revenues: Mit welchen Mitteln Kommunikation Wert schafft</li><li>Operating Model: Wie die Kommunikationsabteilung arbeitet</li><li>Activities &amp; Products: Welche Leistungen die Kommunikationsabteilung erbringt</li><li>Anwendungsbeispiele und Einsatzfelder</li><li>Praktische Ansätze zur Sicherung der Zukunftsfähigkeit</li><li>Praxiserfahrungen</li></ul>Die AutorenChristoph Lautenbach
 begleitet Kommunikationsleitungen und ihre Teams bei der Entwicklung von Strategien und der Organisation von Kommunikationsabteilungen. Er ist Geschäftsführender Partner der Managementberatung Complement Advisors in Frankfurt am Main, die aus Lautenbach Sass hervorgegangen ist.
 Dr. Jan Sass
 verfügt über mehr als 30 Jahre Erfahrung in der strategischen Kommunikationsberatung. Er ist Gründer von Lautenbach Sass und war zuvor im Management internationaler Network-Agenturen tätig.
 Dr. Jana Brockhaus
 ist Consultant bei Complement Advisors. Sie arbeitete zuvor am Lehrstuhl für Strategische Kommunikation der Universität Leipzig und schlägt die Brücke zwischen Wissenschaft und Praxis.
 Prof. Dr. Ansgar Zerfaß
 ist Inhaber des Lehrstuhls für Strategische Kommunikation an der Universität Leipzig und Initiator der Akademischen Gesellschaft für Unternehmensführung &amp; Kommunikation, in der sich über 50 internationale Konzerne und fünf Hochschulen für die Zukunft der Disziplin engagieren.

Grundlagen, Bausteine und Beispiele für eine zukunftsfähige Kommunikationsfunktion

Das Communication Business Model

Dieses internationale Standardwerk, das erstmals in deutscher Sprache verfügbar ist, vermittelt die zentralen Konzepte des modernen Service Marketing wissenschaftlich fundiert, praxisnah und anwendungsorientiert. Jochen Wirtz und Stefanie Paluch zeigen, wie Customer Behavior und Customer Experience verstanden, Services erfolgreich positioniert und gestaltet, starke Service Brands aufgebaut sowie Distribution, Pricing, Revenue Management, Kommunikation und Service Processes gesteuert werden. Ein besonderer Schwerpunkt liegt auf der technologischen Transformation von Services. Das Buch behandelt aktuelle Entwicklungen wie Plattformökonomie, Generative AI und Agentic AI, Service Automation, Physical AI und Service Robots und zeigt, wie diese Technologien Service Encounters, Customer Journeys, Frontline Employees und ganze Service Ecosystems verändern. Gleichzeitig werden zentrale Managementfragen zu Service Quality, Customer Loyalty, Complaint Handling, Service Recovery, Productivity und Cost-Effective Service Excellence aufgegriffen. Zahlreiche aktuelle Praxisbeispiele und Fallstudien aus dem deutschsprachigen Raum – unter anderem aus Mobilität, Hotellerie, Tourismus, Handel, Banking, Gesundheitswesen, Hochschulen und Gastronomie – veranschaulichen, wie Menschen, Technologien und Strategien in erfolgreichen Serviceorganisationen zusammenspielen. Ergänzende Materialien zu den Fallstudien sind auf Kapitelebene über Springer Nature Link verfügbar. Das Buch verbindet die etablierten Grundlagen des Service Marketing mit den technologischen und strategischen Herausforderungen der Zukunft – für alle, die Services verstehen, gestalten, digital transformieren und erfolgreich vermarkten wollen.

Menschen – Technologien – Strategien

Services Marketing

Advancing Methods for Interdisciplinarity in the Social Sciences

The ground-breaking fourth edition of Stewart and Shamdasani’s highly acclaimed and widely cited guide to focus group research has arrived—fully updated for today’s digital research landscape.This essential new edition delivers cutting-edge guidance on conducting online focus groups, leveraging digital tools for participant recruitment and engagement, analyzing qualitative data in virtual environments, and integrating artificial intelligence into modern focus group research practices.Renowned for its strong foundation in social science theory and practical application, this definitive resource equips researchers, academics, and practitioners with actionable strategies for designing, conducting, and interpreting focus group studies with confidence and rigor.Covering a broad spectrum of real-world applications, the book demonstrates how focus group research drives discovery and insight across diverse fields including marketing, healthcare and medicine, public policy, political science, law, and beyond.The fourth edition also continues its distinguished coverage of international focus group research, helping readers navigate cross-cultural contexts and global research challenges with expertise.Whether you are a seasoned researcher or new to qualitative methods, this indispensable volume is your authoritative guide to the evolving future of focus group research.David W. Stewart
 is President’s Professor of Marketing and Business Law (Emeritus) at Loyola Marymount University, USA. He currently serves as Chair of the Marketing Accountability Standards Board. He is the author of more than 350 published papers and twenty-one books. His contributions have been recognised through numerous awards, including the 2025 William L. Wilkie Marketing for a Better World Award conferred by the American Marketing Association.
 Prem N. Shamdasani 
 is Associate Professor of Marketing in the NUS Business School at the National University of Singapore. He has worked with more than 130 global and Asian organizations in executive development and consulting both in Singapore and internationally and has received 23 awards for teaching excellence, including six university awards and 17 business school awards. He has also received the distinguished honour of inclusion in the NUS Honour Roll (Teaching Hall of Fame) twice, in 2007 and 2024.

Theory and Practice

Focus Groups

11 Cheatcodes to Unlock the Life You Want

What’s Stopping You?

"In one wide-ranging volume, Lambert and the country reporters demonstrate that law can not only keep up with technological change, but can in fact stay well ahead by anticipating upcoming questions. This comprehensive comparative reference will be invaluable for lawyers and students." (Professor Joshua Fairfield. Washington and Lee University School of Law, Review of a previous edition) Bringing together a global team of authors, the International Handbook of Social Media Laws covers the law relating to social media across 34 countries in total. From influential social media defamation cases in Australia, to tweeting from court, and regulations enforced by the UK's Online Safety Act 2023, this book clearly articulates the main legal issues and developments across various legal jurisdictions, to ensure a company's social media presence is fully compliant with the law of each country. The third edition has been fully updated to incorporate new criminal and civil case law, and covers topics including: - Online abuse, online bullying and cyberbullying laws - Laws or rules specific to children and social media - Bans or restrictions on the use of, or access to, the internet or social media, including the influential TikTok, Inc. v. Garland case in the US - Use of social media as evidence in courts - Hacking and data breach laws. Contributors to the volume each provide coverage of their own country, ensuring the volume is both authoritative and practical. Countries represented include: Argentina, Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Malta, Mexico, New Zealand, Norway, Senegal, Serbia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and Uruguay. This title is included in Bloomsbury Professional's Intellectual Property and IT online service.

International Handbook of Social Media Laws

Das Video-Content-Playbook

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