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Business and Management (R0)

Nguyen Thi Van Anh

Robert McClelland

Nguyen Hoang Thuan

Customer Switching Behaviours in Omnichannel Retailing

&lt;p class="MsoToc1"&gt;&lt;span lang="EN-GB" style="font-family: 'Arial',sans-serif; mso-no-proof: yes;"&gt;Chapter 1: Introduction&lt;span style="display: none; mso-hide: screen;"&gt;.- &lt;/span&gt;Chapter 2: Omnichannel Customer Switching Behaviour Background&lt;span style="display: none; mso-hide: screen;"&gt;.- &lt;/span&gt;Chapter 3: Understanding Underlying Reasons for Omnichannel Switching Behaviour.- Chapter 4: Factors Influencing Omnichannel Switching Intention &amp;ndash; An Empirical Research.- Chapter 5: Omnichannel Customer Switcher Profiles and Their Journeys.- Chapter 6: Managing Omnichannel Switching: Effective Mitigation Approaches.&lt;/span&gt;&lt;/p&gt;

Bloomsbury Handbooks

A series of diverse insights from emerging and established researchers contribute to this comprehensive volume. Occupying a cross-disciplinary domain and integrating the respective fields of entrepreneurship and marketing, this edited collection of contributed chapters on Entrepreneurial Marketing presents a range of theoretical, conceptual and empirical insights, future trends and critical evaluations. The Bloomsbury Handbook of Entrepreneurial Marketing begins with a series of reflection chapters written by established scholars on how the field has evolved over their careers and on the multiple schools of thought within current scholarship. This is followed by expert contributions on the current state of the interface, where value is to be gained from a diverse range of topics such as Entrepreneurial Marketing in the era of AI and technological development, sustainability and corporate social responsibility, Entrepreneurial Marketing in unconventional settings, and explorations of the dark side of the subject. The final section looks to the future, highlighting key avenues to facilitate further research and carefully outlining that which scholars can unpack to continue broadening existing knowledge of Entrepreneurial Marketing. A truly international collection of industry-specific insights from researchers in the UK, India, Saudi Arabia, Canada, US, Australia, New Zealand and Finland contribute to this handbook on the past, present and future of the Entrepreneurial Marketing interface.

The Bloomsbury Handbook of Entrepreneurial Marketing

"In one wide-ranging volume, Lambert and the country reporters demonstrate that law can not only keep up with technological change, but can in fact stay well ahead by anticipating upcoming questions. This comprehensive comparative reference will be invaluable for lawyers and students." (Professor Joshua Fairfield. Washington and Lee University School of Law, Review of a previous edition) Bringing together a global team of authors, the International Handbook of Social Media Laws covers the law relating to social media across 34 countries in total. From influential social media defamation cases in Australia, to tweeting from court, and regulations enforced by the UK's Online Safety Act 2023, this book clearly articulates the main legal issues and developments across various legal jurisdictions, to ensure a company's social media presence is fully compliant with the law of each country. The third edition has been fully updated to incorporate new criminal and civil case law, and covers topics including: - Online abuse, online bullying and cyberbullying laws - Laws or rules specific to children and social media - Bans or restrictions on the use of, or access to, the internet or social media, including the influential TikTok, Inc. v. Garland case in the US - Use of social media as evidence in courts - Hacking and data breach laws. Contributors to the volume each provide coverage of their own country, ensuring the volume is both authoritative and practical. Countries represented include: Argentina, Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Malta, Mexico, New Zealand, Norway, Senegal, Serbia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and Uruguay. This title is included in Bloomsbury Professional's Intellectual Property and IT online service.

International Handbook of Social Media Laws

Der Reisevertrieb ist im Wandel: Onlineanbieter verdrängen immer häufiger etablierte Vertriebswege. Kund:innen buchen stärker "digital" und suchen zugleich die Expertise der persönlichen Beratung. Nico Stengel beschreibt den Status quo und die Veränderungen beim Reisevertrieb. Er zeigt Vertriebswege auf, skizziert Geschäftsmodelle mit Stärken sowie Schwächen und geht zudem auf Trends ein.

Kanäle, Strukturen, Digitalisierung

Vertrieb im Tourismus

Advancing Methods for Interdisciplinarity in the Social Sciences

The ground-breaking fourth edition of Stewart and Shamdasani’s highly acclaimed and widely cited guide to focus group research has arrived—fully updated for today’s digital research landscape.This essential new edition delivers cutting-edge guidance on conducting online focus groups, leveraging digital tools for participant recruitment and engagement, analyzing qualitative data in virtual environments, and integrating artificial intelligence into modern focus group research practices.Renowned for its strong foundation in social science theory and practical application, this definitive resource equips researchers, academics, and practitioners with actionable strategies for designing, conducting, and interpreting focus group studies with confidence and rigor.Covering a broad spectrum of real-world applications, the book demonstrates how focus group research drives discovery and insight across diverse fields including marketing, healthcare and medicine, public policy, political science, law, and beyond.The fourth edition also continues its distinguished coverage of international focus group research, helping readers navigate cross-cultural contexts and global research challenges with expertise.Whether you are a seasoned researcher or new to qualitative methods, this indispensable volume is your authoritative guide to the evolving future of focus group research.David W. Stewart
 is President’s Professor of Marketing and Business Law (Emeritus) at Loyola Marymount University, USA. He currently serves as Chair of the Marketing Accountability Standards Board. He is the author of more than 350 published papers and twenty-one books. His contributions have been recognised through numerous awards, including the 2025 William L. Wilkie Marketing for a Better World Award conferred by the American Marketing Association.
 Prem N. Shamdasani 
 is Associate Professor of Marketing in the NUS Business School at the National University of Singapore. He has worked with more than 130 global and Asian organizations in executive development and consulting both in Singapore and internationally and has received 23 awards for teaching excellence, including six university awards and 17 business school awards. He has also received the distinguished honour of inclusion in the NUS Honour Roll (Teaching Hall of Fame) twice, in 2007 and 2024.

Theory and Practice

Focus Groups

An Advanced Guide to Data-Driven Decision Making

Business Analytics and Artificial Intelligence

A BRAND NEW EDITION WITH AN UPDATED FOREWORD THE INTERNATIONAL BESTSELLER | OVER 500,000 COPIES SOLD WORLDWIDE Why do some products capture our attention while others fade into obscurity? What makes us check our phones, open an app, or scroll a feed without even thinking? Is there a repeatable pattern behind how technology hooks us? In Hooked, Nir Eyal reveals the secret psychology behind the world's most engaging products. Introducing the groundbreaking Hook Model - Trigger ? Action ? Variable Reward ? Investment - Eyal uncovers how products from Apple, Twitter, Instagram and Google create lasting user habits and how you can ethically harness these principles to build products people love. Packed with cutting-edge behavioural science, case studies, and practical frameworks, Hooked is both a manual for product designers and a mirror for anyone curious about their own habits. 'Hooked changed my life. It's essential reading for anyone who wants to better understand their actions and habits' Steven Bartlett, Diary of a CEO 'Nir Eyal taught Silicon Valley how to design behaviour - and then reminded us to use that power responsibly; Mark Manson, Solved Podcast 'Our challenges go beyond technology; they stem from the internal discomfort that Nir Eyal's work helps us understand' Ali Abdaal, Deep Dive Podcast 'In Hooked, Nir Eyal shows the fine line between persuasion and coercion - and why ethical design matters more than ever' Jim O'Shaughnessy, Infinite Loops Podcast

How to Build Habit-Forming Products

Hooked

Dieses internationale Standardwerk, das erstmals auf Deutsch verfügbar ist, bietet einen umfassenden, praxisnahen und wissenschaftlich fundierten Einstieg in das Dienstleistungsmarketing. Leserinnen und Leser lernen dabei zentrale Konzepte wie die 7 Ps des Service-Marketings, die Service-Profit-Chain, die vier Verarbeitungskategorien von Services, das Drei-Phasen-Modell des Dienstleistungskonsums sowie die Besonderheiten von Intangibilität, Heterogenität und Inseparabilität kennen. Das Buch zeigt, wie Dienstleistungen entwickelt, kommuniziert und digital transformiert werden – von KI und Robotik bis hin zur Plattformökonomie und Self-Service-Technologien.Anhand vieler realer Praxisbeispiele aus dem deutschsprachigen Raum und der ganzen Welt – von Mobilitätsanbietern über das Gesundheitswesen bis hin zu Banken, Hochschulen und der Gastronomie – wird veranschaulicht, wie Service Design, Technologie, strategisches Marketing und kundenorientierte Prozesse ineinandergreifen. Zusätzliche Inhalte zu den Praxisbeispielen sind auf Kapitelebene unter Spinger Nature Link online verfügbar.Ein unverzichtbares Werk für alle, die Dienstleistungen verstehen, gestalten und erfolgreich vermarkten wollen – fundiert, modern und anwendungsorientiert.Aus dem Inhalt<ul><li>Einführung in das Service Marketing</li><li>Konsumentenverhalten in einem Service Kontext</li><li>Positionierung von Services auf Wettbewerbsmärkten</li><li>Entwicklung von Serviceprodukten und -marken</li><li>Vertrieb von Dienstleistungen über physische und elektronische Kanäle</li><li>Festsetzung der Preise und Umsetzung der Einnahmenverwaltung</li></ul>Die AutorInnenJochen Wirtz
 ist Professor für Marketing an der National University of Singapore (NUS) und internationaler Mitarbeiter des Service Research Center an der Universität Karlstad, Schweden. Dr. Wirtz hat an der London Business School im Dienstleistungsmarketing promoviert und ist seit mehr als 25 Jahren im Dienstleistungsbereich tätig.
 Stefanie Paluch
 ist seit 2014 Professorin für Dienstleistungs- und Technologiemarketing und&nbsp;Mitglied des Vorstands des Center für Lehr- und Lernservices der RWTH Aachen University.
 
 &nbsp;

Menschen – Technologien – Strategien

Services Marketing

This book examines climate change and the need for advertising creatives to think and create strategically in order to educate about the human role in climate adaptation.&nbsp;As more brands and organizations feel the economic and cultural effects of climate realities, there is an urgent need for the advertising industry to offer smarter, creative approaches to messaging about this phenomenon. Creatives must use their ability to translate complex issues into messages that resonate with multiple audiences while&nbsp;bridge the gap between consumers and climate understanding. The author argues that brands and corporations have a social responsibilty to provide this value, thereby fighting misinformation and emboldening citizens to work toward adaptive behaviors with understanding of basic climate science. Through the themes of complexity, creativity, and courage, this book synthesizes theory on audience engagement and discusses how to frame the climate issue effectively.

A Creative's Guide to Making Compelling Advertising and Brand Messages in Complicated Times

Brave Work in the Age of Climate Change

A USA Today Bestseller. A dramatic new future of work in which managers assemble exactly the expertise they need—within minutes. 2026 PROSE Award Winner: Business, Finance, and Management "If you’ve ever wished you could assemble your version of The Avengers at work, this book will help you make it happen.” —Adam Grant, #1 New York Times-bestselling author of Think Again and host of the podcast Re:Thinking Gone are the days of static organizational charts and staffing based on the manager’s rolodex and intuition. Now you can recruit any expertise you need from a global online network within minutes: an on-demand, on-the-spot expert at the exact moment that you need their help. You can right-size their involvement, too; some of those experts give a second opinion or a moment of brainstorming, whereas others join as full-fledged team members for a sustained collaborative effort. This is the future promised by flash teams, a model that The New York Times has already praised for its “revolutionary potential”: a world where experts are available anytime and everywhere, where remote work has become a norm, and where AI is in the loop to guide team decisions. In Flash Teams, award-winning management scholar Melissa Valentine and computer scientist Michael Bernstein chart the opportunities of flash teams and navigate the challenges that teams and managers will face. They distill lessons from their own work assembling and managing flash teams on demand that every manager can learn from so they can successfully use flash teams in their own organizations. Drawing on original research and industry examples, this book will help readers to: <ul><li>Recognize and source needed expertise within minutes</li><li>Anticipate and plan team designs with AI</li><li>Redesign team structures on the fly as projects evolve</li></ul> Industries are already being transformed by this new approach to teaming. Flash Teams arms leaders, managers, and entrepreneurs with the tools they need to accomplish their goals with confidence, speed, and agility.

Leading the Future of AI-Enhanced, On-Demand Work

Flash Teams

Do you wish you could decode people? Do you want a formula for charisma? Do you want to know exactly what to say to your boss, your date or your networking partner? You need to know how people work. As a human behaviour investigator, Vanessa Van Edwards studies the hidden forces that drive our behaviour patterns in her lab - and she's cracked the code. In Captivate she shares a wealth of shortcuts, systems and behaviour hacks derived from her research, to help you take charge of interactions at work and at home. You'll learn how to execute a social game plan to navigate any social situation; how to speed-read faces for 7 universal 'micro-expressions' that can be used to predict people's emotions; and much more besides. When you understand the laws of human behaviour you can get along with anyone. With Vanessa's help, you will never interact in the same way again.

The Science of Succeeding with People

Captivate

Compliance für die Praxis

Zum Werk Moderne elektronische Kommunikationsmittel ermöglichen es einer Vielzahl von Nutzern, jederzeit miteinander zu kommunizieren und Inhalte zu teilen, ohne dass es dazu eines Verbindungsaufbaus im Einzelfall bedarf. Längst hat die bunte Welt der sozialen Medien auch die Unternehmen erreicht: Die Wirtschaft hat erkannt, dass soziale Medien beispielsweise im Marketing, Vertrieb und Personalmanagement, aber auch in den Bereichen Forschung, Entwicklung und Wissensmanagement Kostenvorteile bieten bzw. neue Märkte eröffnen können. Den wirtschaftlichen Potentialen stehen indes juristische Schwierigkeiten gegenüber, die in dieser Neuerscheinung praxisgerecht aufgearbeitet und erläutert werden, zum Beispiel:<ul><li>Was darf der Arbeitgeber verbieten, was muss er verbieten?</li><li>Was sind die Folgen eines Verstoßes gegen Vorgaben des Unternehmens?</li><li>Wie können Social Media Guidelines sinnvoll aussehen?</li><li>Hat der Betriebsrat mitzubestimmen?</li></ul> Vorteile auf einen Blick Kompakte und praxisnahe Darstellung<ul><li>der Voraussetzungen und Grenzen der Nutzung von Social Media im Betrieb</li><li>der datenschutzrechtlichen Rahmenbedingungen</li><li>der arbeitsrechtlichen Sanktionen</li><li>von Verstößen</li><li>enthält Mustervereinbarungen und Klauselhinweise</li></ul> Zur Neuauflage Seit der letzten Auflage gab es nicht nur zahlreiche Entscheidungen des EuGH, BGH und anderer Gerichte zu Social Media im Betrieb, auch Neuerscheinungen in der Literatur wurden in der Neuauflage des Werkes berücksichtigt. Insbesondere im Bereich der Gesetzgebung waren erhebliche Entwicklungen zu verzeichnen (DDG als Nachfolger von TMG/NetzDG; TDDDG, ehemals TTDSG). Zu deren erfolgreichen Implementierung bietet das Werk mit seiner kompakten und praxisnahen Darstellung das nötige Rüstzeug zur Abwehr von Sanktionen und negativer Resonanzen Zielgruppe: Für Personalverantwortliche, Compliance-officer, Rechtsabteilungen, Rechtsanwaltschaft, Betriebsräte.

Arbeitsrecht und Compliance

Social Media im Betrieb

Transform Your Business from One-Off Sales to Recurring Revenue with Memberships and Subscriptions

Predictable Profits

Customer Switching Behaviours in Omnichannel Retailing

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