<div class="raw-html-embed"><a href="https://staempflirecht.ch/fr/etudes">Études de droit ? Le savoir-faire d'expertes et d'experts du droit suisse – à portée de main !</a></div>

Über uns

À propos de nous

Nachhaltigkeit

Durabilité

Open Access

Karriere

Carrière

Aboverträge Kündigen

Résiliation d’abonnement

Vertrag widerrufen

Résiliation de contrat 

Datenschutz

Protection des données

Impressum

Mentions légales

Barrierefreiheit

Accessibilité

Zahlung und Lieferung

Paiement et livraison

Libra

Was ist Libra?

C'est quoi Libra ?

Kostenlos testen

Tester gratuitement

LEXIA

LEXIA Arbeitsrecht

Was ist LEXIA?

C'est quoi LEXIA ?

LEXIA Familienrecht

Zeitschriften

Revues

recht

Pflegerecht

ZBJV

forumpoenale

ZStrR

Anwaltsrevue

Revue de l'avocat

RSAS

FamPra.ch

ASYL

Life Science Recht

BlAR

Sachbuch

Livres spécialisés

LOKI

Semaphor

Fokusthemen

Focus

Thema

Recht studieren

Arbeitsrecht

Droit du travail

Studium

Études

Familienrecht

Droit de la famille

Sozialversicherungsrecht

Droit des assurances sociales

Strafrecht

Droit pénal

Aktienrecht

Droit des sociétés anonymes

Publikationen

Publications

Literatur

Digitales Angebot

Bücher

Livres

Buchreihen

Collections

Onlinemodule LEXIA

Modules en ligne LEXIA

recht.ch

Studienliteratur

Littérature pour les études

Swisslex

Dienstleistungen

Services

Dienstleistungen für

Corporate Books

Publishing Lösungen

Aktuelles

Geschäftskunden

Professionnels

Corporate Publishing

Content solutions

Buchhandlungen

Librairies

Veranstaltungen

Événements

Presse

Dozierende

Enseignants

Studierende

Étudiants

Inserierende

Annonceurs

Newsletter

Blog

Autorinnen/Autoren

Auteurs

Unsere Schreibenden

Hilfe

Unsere Autorinnen und Autoren

Liste

Autorenlounge

Espace des auteurs

Bei uns publizieren

Publier chez nous

Open Access Policy

Verlag

Éditions

Themen

Mehr wissen

Mitarbeitende

Collaborateurs

Geschichte

Histoire

Unser Magazin

Notre magazine

Vision und Mission

Vision et mission

Partner

Partenaires

Unternehmenskultur

Culture d'entreprise

Kontakt

Contact

Shop

Schweizer Recht

Ausländisches Recht

Über unseren Shop

Neuerscheinungen

Nouveautés

Sortiment & Suche

Catalogue & Recherche

Vorankündigungen

À paraître

Nach Rechtsgebiet

Par domaine juridique

Kommentare

Commentaires

Gesamtkatalog

Catalogue complet

Fachkatalog Recht

Catalogue de droit

Delany M: Customer Support Excellence

Customer Support Excellence

A Best Practices Catalog for High-Performing B2B SaaS Support Organizations

The relationship between artificial intelligence (AI) and business model innovation has been widely studied in various academic contexts. These studies range from specific process development analyses to broad industry transformation analyses, with innovative products transforming markets over time. Many businesses are concerned with AI's role in automating activities, product and service customization, and AI's impact on economies. By embracing AI, organizations can transform their business models to be more agile, scalable, and competitive, positioning themselves for success in a digital economy. As AI advances, further research is necessary to revolutionize business strategies and drive success. AI-Driven Business Model Innovation explores the integration of AI in business and organizational practices. This technology is explored as a means of innovation in various business sectors, including human resources, customer service, and organizational management. This book covers topics such as business intelligence, digital technology, and artificial intelligence, and is a useful resource for business owners, policymakers, computer engineers, researchers, and academicians.

AI-Driven Business Model Innovation

What if your business could consistently operate with excellence no matter what and keep evolving for years to come? Learn how to implement the Heptagram system and reliably deliver high-quality service and products to your clients.

Your company is a living organism. Provide an environment that will encourage it to grow with the Heptagram method, the 7-pillar business design system for the 21st century.

No matter your organization, you can learn to work with a defined operating structure that ensures you deliver high quality and consistency to your customers. The best part? You will also create a company that can evolve and adapt over time to the changing environment, with room for innovation, self-organization, learning, and trust. 

With the Heptagram method, you can cover all your basics, such as:Building the right organizational structure based on timeless principles and new concepts.
Defining business processes, which will ensure consistency and quality.
Using IT to automate and make your workflows foolproof.
Analyzing metrics to measure success.
Managing your organization with trust and communicating well with your team.
Allowing room to evolve and change as new ideas, needs, and trends develop over time.
Growing and scaling with this newfound freedom.



Heptagram is the must-read book that every executive and entrepreneur needs sitting at their desks. Thanks to the Heptagram method, you will:Save time
Save money
Build a company that can outlast you
Have peace of mind

The 7-Pillar Business Design System for the 21st Century

Heptagram

The rapidly evolving food service industry relies significantly on the synergy between technology and business strategies. Technological advances have fundamentally reshaped consumer perceptions of the food industry, impacting every stage, from production and distribution to final consumption. Moreover, these advancements have revolutionized the food service sector, introducing innovations such as digital ordering, self-service technologies, and voice-assisted customer service. These developments, affecting both customer-facing and behind-the-scenes operations, call for a comprehensive examination of both academic and practical viewpoints. Technological Innovations in the Food Service Industry explores the dynamic intersection of technology and the food service industry, delving into how cutting-edge innovations are revolutionizing every aspect of dining experiences, operational efficiency, and customer engagement. It provides valuable insights into the latest trends, tools, and strategies driving the industry forward. Covering topics such as customer intention, grocery delivery, and sustainability, this book is an excellent resource for researchers, academicians, policymakers, business leaders, investors, entrepreneurs, and more.

Technological Innovations in the Food Service Industry

Navigating the Self-Service Revolution With Smart Machines

At 11:30 at night, Seth Rolfe ran through a hospital entrance shouting that his wife was having their baby in the car. There was no plan. No script. Only urgency - and a team of people who responded as if they had been built for exactly that moment. Because they had.

That is the heart of Every Guest, Every Time: performance is not what your team does on its best day. It is what they do on every day - when no one is watching, when it costs something, when the pressure is on and the only thing holding the line is the standard you've built into the culture.

Most organizations train for the easy day. The best ones build people who rise to the hard one. Drawing on nearly three decades leading teams in luxury hospitality - the most demanding service environment there is - Seth translates what world-class operators know into a framework any leader can apply: how language shapes culture, how to turn a complaint into loyalty, why follow-up is a competitive advantage, and how to build a standard that outlasts your presence in the building.

This is a book for the leader who chased the title and discovered the title was only the beginning. For the manager learning that the job is no longer the work - it's the people. For the executive who wants excellence that is structural rather than personal, repeatable rather than dependent on any one person showing up.

Because the real test of leadership isn't the standard you set when you're in the room. It's the one your team holds when you're not.


The standard is not what you do on your best day. It is what you do on every day.

Every Guest, Every Time

A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals

The Client Retention Matrix

Guide to create unlimited value in any organization, supported by rich, granular company stories Drawing from real stories of how companies relentlessly improved quality, delivery, service, and cost structure, Creating Value: Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners offers simple, powerful ways to think and act to unlock the nascent value of any enterprise. This book shares a dynamic business system that, when practiced authentically, taps into a more focused and productive organization to deliver superior value to customers in a way that improves consistently over time. Author John Rizzo draws from 30 years of leading successful business transformations in a wide range of industries. His approach, which creates sustainable success by empowering people to improve processes continuously, features the following principles: <ul> <li>Apply a Holistic Business System: Develop a complete framework that integrates strategy deployment, value stream analysis, workshops, and management systems</li> <li>Prioritize People Development: Employ techniques that tap the wisdom of those who do the work-the true source of sustainable improvement</li> <li>Learning as the Foundation: Discover how hands-on improvement creates deeper understanding and represents the most fundamental type of continuous improvement</li> <li>Produce Quality at the Source: Build excellence into processes rather than inspecting for it afterward</li> <li>Leverage the Compounding Power of Improvement: Realize the power of small improvements accumulating into breakthrough performance</li> </ul> Creating Value reveals how pursuing excellence leads to outstanding results that endure over years. It is an essential resource for business leaders to dramatically boost employee participation and agency, while steadily increasing profits and boosting enterprise value leading to widely shared creation of value.

Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners

Creating Value

How to harness customer demand to fuel your business growth Rob Snyder followed all the traditional advice for launching a startup. He did his research, ran experiments, raised millions in venture capital, but his company struggled to get off the ground. It wasn't until he left the standard playbooks behind that he was able to quickly scale to millions of dollars in revenue. Now he's a successful serial entrepreneur whose advice has helped hundreds of business owners get unstuck and start scaling. In The Power of Pull, Snyder strips business down to one counterintuitive principle: Customer demand is all that matters. When business owners find real demand, they stop pushing their product onto an indifferent market, and instead customers pull the product out of their hands. Demand first, everything else laterAnd demand isn't 'people who want our product'. Its' what customers urgently want to accomplish in their own lives - right now. A promotion? Better health? Fulfilling relationships? When your solution fits that priority better than the alternatives, customers buy naturally. If it doesn't, no amount of persuasion or advertising will create traction.Including the practical PULL framework, showing how to identify genuine demand, and examples from companies like Basecamp, HubSpot and Tesla, this book gives founders a clear path to faster growth - without the guesswork.

What You Need to Know About Customer Demand (and Why Most Businesses Get It Wrong)

The Power of Pull

The Unreasonable Hospitality Collection

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara’s book Unreasonable Hospitality issued a compelling invitation: “No matter what business you’re in, you can make the choice to be in the hospitality industry.” His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how—a step-by-step roadmap to applying those lessons, including: • Building and leading your team with consistency, integrity—and yes, hospitality • Developing a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and center • Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he’s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new coloring book. You’ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.

Unreasonable Hospitality: The Field Guide

This title uses a powerful metaphor ¿ "Invisible Backbone" ¿ to capture the crucial, yet often overlooked, role of retail workers. "Fair Shake" emphasizes the call for just treatment.
¿ Invisible Backbone: This suggests that retail workers are the foundation of the industry, supporting its operations but often unseen and underappreciated.
¿ Fair Shake: This signifies a call for equity and fairness in terms of wages, benefits, and working conditions.
The title sets the stage for an argument advocating for better treatment of retail workers.
The piece could delve deeper into the reasons why retail workers are "invisible." They are often seen as replaceable cogs in the machine, their individual contributions going unnoticed.
The focus would then shift to why they deserve a "fair shake." We can explore some key arguments:
¿ Essential Service: Retail workers provide goods and services that are crucial for everyday life.
¿ Difficult Working Conditions: They often face low wages, long hours, and demanding customers.
¿ Limited Support: They may have limited benefits, job security, and opportunities for advancement.
"Invisible Backbone" emphasizes the disproportionate value retail workers provide compared to the recognition and reward they receive.
The title goes beyond just highlighting the problem. It's a call to action, urging readers to recognize the importance of these workers and support efforts to improve their working conditions and pay.

Invisible Backbone: Why Retail Workers Deserve a Fair Shake

In this brilliant new book, one of the world's leading restaurateurs shares wit and wisdom from a distinguished 40-year career and offers deep insight into some of life's most intriguing issues.'Wildly, warmly and wonderfully readable and revealing' Stephen Fry'A true masterpiece that leaves you hungry for more' Jamie Oliver'Charming, insightful'ObserverJeremy King has spent fifty years pioneering London's dining scene, hosting everyone from Princess Diana and Mick Jagger to Andy Warhol and Laurence Olivier. He opened the city's most iconic and era-defining restaurants, including Le Caprice in the 80s, The Ivy in the 90s, The Wolseley in the 2000s, and now Arlington, The Park and Simpson's in the 2020s. In this wonderfully entertaining memoir, he describes his life in hospitality with insightful anecdotes and well-earned wisdom.Owing to the curious intimacy between restaurateur and guest, Jeremy has witnessed countless heartbreaks, failures, challenges and celebrations. His advice has been sought widely over the years, and here he gives a series of valuable reflections on everything from the art of a quick 'no thanks' to trickier dispute resolution. Restaurants are microcosms of life, and the skills learnt in hospitality - such as communication, empathy and discipline - can be profoundly beneficial for everyone.Jeremy talks of the alluring mystery of solo diners, misperceptions about which are the best tables and why you should always look a waiter in the eye. Alongside the secrets of his one-of-a-kind restaurants, he also shares memories of stand-out guests like Lucian Freud, Harold Pinter and Lauren Bacall.Without Reservation is the ultimate tell-all of a singular career guided by integrity, egality and authenticity.

Lessons from a Life in Restaurants

Without Reservation

Customer Support Excellence

Autres titres sur ce thème