Logo
Customer Service Management in Africa
Télécharger la couverture

Customer Service Management in Africa

A Strategic and Operational Perspective
Livre (broché)env. 60.90 CHF
livrable dans env. 10-20 jours

This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.

août 2022, env. 360 pages, Anglais
Taylor and Francis
978-1-03-240005-1

Autres titres sur ce thème

Office Villains
The Colleagues Who Ruin Our Workday and How to Beat Them
Pan macmillan Ltd., 2027
978-1-0374-1914-0
env. 38.50 CHF
paraît en septembre
Gender, Power, and Emerging Technology
Governing the Default
Emerald Publishing Limited, 2027
978-1-83742-611-9
env. 45.50 CHF
paraît en avril
The Book of Leadership (Revised Edition)
How to Lead at Every Level
Little, Brown and Company, 2027
978-0-349-44322-5
env. 33.50 CHF
paraît en mai
The Human Brand
How Leaders Stay Relevant and Competitive in the Age of AI
Ingram Publishers Services, 2027
979-8-88798-326-4
env. 28.50 CHF
paraît en août
Manufacturing Greatness
Build Teams That Work Together, Get Results, and Stick Around
Page Two Books, Inc., 2027
978-1-77458-850-5
env. 26.90 CHF
paraît en mai
Leadership with Goodness at Its Core
White Pine Mountain, 2027
978-0-9860708-6-0
env. 28.50 CHF
paraît en mars
The Innovation Capital Playbook
Building Corporate Venture Programs that Drive Market Leadership
Taylor and Francis, 2027
978-1-041-25533-8
env. 59.50 CHF
paraît en février