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Produkt vom BFSG ausgenommen: Hersteller ist Kleinstunternehmen

Serie Inteligencia Emocional HBR

Harvard Business Review

Conversaciones difíciles

&lt;p&gt;1 Cómo gestionar conversaciones difíciles en el trabajo. 2 Un plan de acción para esa conversación que intentas evitar. 3 En el fragor de una discusión, deja que oigan tu voz. 4 La mejor manera de plantear temas sensibles en una reunión virtual. 5 Cómo controlar las emociones antes de perder el control. 6 Cómo tener conversaciones difíciles sin perjudicar las relaciones. 7 Qué hacer después de una fuerte discusión en el trabajo. 8 Cómo dar feedback negativo. 9 Cómo tener conversaciones difíciles con tu jefe. 10 No dejes que los mecanismos de defensa de tu cerebro interfieran en tu feedback. 11 Cómo pueden los líderes abordar temas delicados en sus equipos. 12 Permite que tus trabajadores tengan debates acalorados.&lt;/p&gt;

Stay centered when the world feels chaotic.In the face of complex stressors, being calm isn't just a state--it's a skill worth cultivating. Emotional self-regulation can help you navigate high-stakes situations, interpersonal conflict, and fast-changing environments.This book will help you become a more present and more patient leader. You'll learn how to remain adaptable in times of stress, avoid buckling under pressure, and keep calm when your team needs you most.This volume includes the work of: <ul><li>Jacqueline Carter</li><li>David Maxfield</li><li>Liz Fosslien</li><li>Mollie West Duffy</li></ul> HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Calm (HBR Emotional Intelligence Series)

Leadership has a friction problem. 
 Not because people are weak.
 Not because teams are broken.
 Not because organizations lack talent.
Because work is happening under more pressure, with fewer buffers, less context, and more opportunities for human strain to spread quickly.
Everything about modern work is built for speed. But human beings are not.
In Friction, Maggie Sass and Ross Blankenship argue that the invisible force shaping performance, retention, trust, decision quality, and culture is not just workload or poor communication. It is friction: the emotional tension that shows up when being human collides with high expectations.
And most of us have never been taught what to do with it.
We tend to think of leadership as strategy and execution, and emotions as a side effect. But the truth is, many workplace breakdowns happen in the moments right before and after something small but charged: a triggering comment, a tense silence, a missed expectation, a rushed decision, a piece of feedback, a conversation that goes slightly sideways and is never fully repaired.
That is where friction lives. 
And that is where this book begins.
Drawing on original research from a broad, generalizable sample of the U.S. working population, Sass and Blankenship introduce a practical new framework for understanding how emotions actually show up at work—and what effective professionals and leaders can do about them. They show that friction is not random, and it is not merely personal. It happens across three levels at once:
<ul><li>Internal friction: what is happening inside you including your reactions, identity, forecasting, and nervous system 
</li><li>Interpersonal friction: what is happening between people, such as trust, defensiveness, feedback, and repair 
</li><li>System friction: what is happening in the environment—norms, incentives, staffing, policies, and decision structures</li></ul>
Because friction is contagious, solving only one layer rarely works. 
Read Friction if:
<ul><li>You want a better explanation for why smart, capable people still struggle at work 
</li><li>You want practical tools for handling pressure without passing it on 
</li><li>You are trying to lead or collaborate in conditions that feel faster, hotter, and less forgiving than they used to 
</li><li>You know culture problems often show up in small moments first </li><li>You want to get better at noticing tension early and responding on purpose 
</li><li>You are looking for a leadership book that connects self-awareness, relationships, and systems instead of treating them separately</li></ul>
Friction shows readers how to reduce the costly kind of friction, like avoidable conflict, rework, resentment, poor follow-through, spirals, and decision drag, while using productive friction to sharpen thinking, strengthen relationships, and improve outcomes.
Inside, readers will discover strategies including:
Calibrating Your Inner Forecaster.A practical method for noticing when your predictions are being shaped by threat, fatigue, or identity pressure so you can respond with more accuracy and self-control.
Listen for What’s at Stake. A way to hear the fear, status risk, or unmet need underneath someone’s reaction so you can address the real issue instead of fighting the surface behavior.
Premium Strategy, Regular Fuel. A system-level reminder that high expectations mean little without the time, staffing, clarity, and support required to sustain them.
Sass and Blankenship’s edge is integration. Most books live in one lane: inner work, communication, or culture. Friction brings all three together and gives readers practical experiments to test in real life.
For readers of Emotional Intelligence 2.0, Friction offers a fresh leadership framework for an era defined by overload, ambiguity, and rapid transformation. As more work is automated, the leaders who stand out will know how to read friction, work with it, and turn it into better decisions, stronger relationships, and healthier performance.
The goal is not to lead without friction. The goal is to lead through it, better.

Uncover the Power of Leading Through Tension

Friction

Palgrave Macmillan Studies in Banking and Financial Institutions

This book introduces resilience-based concepts and high reliability organization (HRO) principles—adapted from disruption-prone industries—to improve risk management for tail or extreme events in U.S. globally systemically important banks (G-SIBs). HROs thrive in volatile environments by prioritizing adaptability, vigilance, resilience, and safety. Given that both G-SIBs and disruption-prone companies operate in increasingly uncertain and complex settings, there is a shared need for risk management techniques centered on resilience engineering to anticipate and mitigate unexpected extreme events. While G-SIBs are “too big to fail” and provide valuable insights into resilience in high-stakes scenarios, these approaches can benefit banks of all sizes facing similar risks.
The book explores the social world of banking and management, emphasizing the subjective nature of risk as people interpret events differently. Through surveys, interviews, and case studies, the research identifies growing interest in non-predictive risk methods for bank resilience. It recommends supplementing existing quantitative risk models with a transdisciplinary approach focused on non-predictive HRO principles to help banks prevent and mitigate extreme risks. The study finds that current G-SIB risk methods rely heavily on quantitative models, which may create a false sense of security. Additionally, extreme events are increasingly compound and often driven by human behavior. The book targets scholars and professionals seeking advances in resilience engineering within banking.
Pascal vander Straeten has extensive experience in risk management across institutional and corporate banking, project finance, commercial real estate, and emerging markets, working successfully in the US, UK, Germany, Italy, Spain, France, Luxembourg, and Belgium. In 2012, he founded Value4Risk in Australia, consulting on geofinance, tail risk management, and business resilience. He holds an executive MBA from the University of Washington, a postgraduate degree in international relations from Université Catholique de Louvain, bachelor's and master's degrees in applied economics from the University of Antwerpen, and a PhD in economics from the University of Leicester's School of Management.

A Compound Integrative Risk Governance on the Management of Extreme Events

HRO Strategies for Resilient Risk Management in Banking

In today's complex and uncertain world, urban and territorial resilience is vital. From natural and human-made disasters to climate change and globalization, cities and regions face challenges that demand preparedness, adaptability, and transformability, i.e., the capacity to absorb shocks. As social-ecological and complex adaptive systems, they must strengthen their ability to respond and transform. Cultural heritage is increasingly recognized as a territorial asset that enhances resilience by providing identity, tangible resources, and historical knowledge useful for risk prevention and management. In the 21st century, heritage-whether underwater, rural, or embedded in urban space -is seen not as a remnant of the past but as a living system and a source of identity, creativity, economic innovation, cohesion, and environmental sustainability. This Reprint responds to the need to rethink the role of heritage in building resilience by assembling twelve articles that examine its activation across diverse geographic contexts (marine, urban, rural, etc.). The contributions converge on a pivotal argument: heritage must shift from a preservation-focused paradigm to one of active contribution, becoming a strategic asset within place-based development and a driver of new economic activities and innovation. The papers span the Mediterranean, Southeast Asia, Latin America, sub-Saharan Africa, and Europe and address varied forms of heritage, including maritime and underwater cultural heritage, architectural ensembles, vernacular landscapes, traditional practices, and cultural-creative industries.

Cultural Heritage as a Contributor to Territorial/Urban Resilience

How much do you know about your body? How much does your body know about you? Internationally celebrated choreographer and director Sir Wayne McGregor is renowned for his trailblazing innovations in performance. His ongoing enquiries into movement and the body have radically defined dance in the modern era. Over the past three decades, he has discovered that our intelligence lies not only in our brains, but in our bodies too. In We Are Movement, McGregor argues that physical intelligence is instinctive, pre-verbal, and continually upgrades itself. Mastering it will allow us all to release the knots in our physical and emotional selves, leaving us free to experience new forms of creativity and connection. Drawing on his research with elite performers, athletes, cognitive neuroscientists, anthropologists and technologists, he shows how we can all become more physically fluent. Using simple steps, from practicing mindful walking to harnessing our bodies' chemical reaction to stress, he teaches us how to become better communicators and more creative thinkers, so we can ultimately live fuller lives. Elegant, cutting-edge and practical, We Are Movement is a user-friendly guide to priming your physical intelligence that will revolutionise the way you live your life.

Unlocking Your Physical Intelligence

We Are Movement

From the author of Good Grief, an intimate collection of poems and prose which offers a glimpse into the mind of a highly sensitive person, or empath.In a world that has become increasingly difficult to navigate—physically, mentally, and spiritually—having empathy is more important than ever. But what if you have a highly sensitive mind? Highly sensitive people, known as empaths, have an expanded capacity to feel not only one set of emotions but also those of others. They experience life more deeply than the average person, leaving them more susceptible to nervous system dysregulation, emotional trauma, and abuse.Divided into three parts—Body, Mind, and Soul—Brianna Pastor’s intimate collection of poems invites us to explore what it’s like to discover high sensitivity in adulthood and view life through an empathetic lens. Hopefully, by deepening our understanding of sensitivity and how it affects others, we can move one step closer to a more connected, healed world.I have a bellyachefrom constantly absorbingall this pain.&nbsp;I’d ask you to refrain from telling me,but your eyes already have.

Poems for Sensitive Souls

Bellyache

What happens in boardrooms? How are decisions made?How can board directors keep on top of rapid, unpredictable change in the business environment?How are boards and business leaders changing to remain relevant for the future?Whether you are a business leader or a board director, this book will help your stewardship of businesses, as you navigate the dynamic world of strategic decisions in the face of complex challenges and rich opportunities.Shefaly Yogendra, PhD is an experienced independent non-executive director and committee chair. She has served on boards of listed and privately held companies, a university and an LLP. She brings over three decades of multi-sector experience and multidisciplinary training to questions of technology and innovation, risk and foresight, and governance practices.

Reset the agenda. Reimagine the boardroom

Uncharted Spaces

A deep dive into the power and science of optimism that will change the way you think for good, by astrophysicist-turned-journalist Sumit Paul-Choudhury

How Optimism Changes the World

The Bright Side

An acclaimed economist’s fully revised and expanded guide to how resilient thinking helps us thrive in a world filled with unknown risks &nbsp; Risks are ubiquitous in our world. In recent years, a changing global order, the war in Ukraine, food insecurity in emerging and developing economies, the COVID pandemic, and increasingly severe weather events have exposed our vulnerabilities and heightened our awareness that large, unexpected events can upend our lives at any moment. Describing how individuals, institutions, and nations can successfully navigate a dynamic, globalized economy filled with unknown risk, Markus K. Brunnermeier argues for adopting resilience as a central tenet of decision-making. Different from risk avoidance—which involves a cost-benefit analysis by weighing the outcome of various scenarios and choosing the less risky one—resilience focuses on the ability to bounce back from shocks and setbacks. &nbsp; Written for business leaders, economists, policymakers, and politically interested individuals, this wholly revised edition of the award-winning The Resilient Society applies macroeconomic insights to public health, innovation, public debt overhang, inflation, inequality, climate change, and other challenges to the global order. Brunnermeier shows how the concept of resilience can be a compass for developing a social contract that benefits us all.

The Resilient Society

From a leading expert on child development, a radical evolutionary perspective on how childhood experiences shape later life. Children who grow up in troubled circumstances-experiencing deprivation or instability, living in a dangerous neighborhood or an abusive family-are more prone to aggression, recklessness, and sexual promiscuity later in life. To most of us, the lesson is clear: adverse childhood conditions make human development go awry. In The Nature of Nurture, renowned developmental psychologist Jay Belsky challenges this interpretation and offers an exciting alternative based on Darwinian theory. There is no reason to assume, he points out, that the psychology of "well-behaved" people is normal while that of "antisocial" adults is aberrant. Instead, the supposedly dysfunctional behaviors correlated with childhood adversity could well be ingenious adaptations to harsh environments. If you are surrounded by danger and uncertainty, then being quick to lash out at potential threats and having lots of offspring at an early age are good ways to maximize your reproductive chances. From an evolutionary perspective, having just a few children and lavishing care on each works well in a stable world, but not in a perilous one. Belsky exposes the romanticism underlying our idealized notions that "natural" equals "good" and that nature intends to maximize human happiness and well-being. When instead we take seriously the fact that humans, too, have been shaped by evolutionary pressures, we can better understand why, how, and for whom childhood experience shapes later life.

Rethinking Why and How Childhood Adversity Shapes Development

The Nature of Nurture

A Hank Goes Honk Story

Join a lovable antihero on a hilarious adventure exploring friendship and kindness in this delightful book for fans of Don't Let the Pigeon Drive the Bus. Now in board book format for the youngest readers! Hank is a super loud, super rude goose, and his friends are fed up! Can he learn to be less honk and more heart? Hank is one rude goose. He doesn't see anything wrong with interrupting others when they're speaking. He helps himself to the cherries on the top of other people's cupcakes. He makes loud noises in the library and movie theater...and he's upsetting everyone! But being rude, loud, and obnoxious can't always be fun—in fact, it can be downright lonely. Will Hank find a way to be more considerate of his friends? Kids will love Hank's hilarious antics and silly noises, brought to life with vibrant, whimsical illustrations that pop off the page. Grown-ups will appreciate the lessons of friendship, recognizing others’ feelings, and being considerate of those around us. Now in board book format for the youngest readers! Meet Hank the goose, the star of every Hank Goes Honk story. He’s energetic and full of personality (a little too much at times), but lovable all the same. Through his humorous adventures, Hank learns lessons about friendship, kindness, and manners, making him the perfect companion for toddlers.

Hank Goes Honk

The acclaimed host of The Learning Leader Show delivers the bracing message that growth comes at a cost and equips readers with a rigorous, practical roadmap for paying that price and achieving lasting excellence in work and life.&nbsp;Ambitious people know what they want to do and where they want to go, but they aren’t sure how to get there. Abstract advice feels good but ultimately changes nothing. Only concrete action can change habits, which in turn changes lives.The Price of Becoming is a clear guide with instructions for overcoming complacency, mastering communication, and making better decisions under pressure. Ryan Hawk draws from over 700 interviews with some of the world’s leading experts, leaders, thinkers, and doers, including Jim Collins, Simon Sinek, Adam Grant, Tony Robbins, James Clear, Jocko Willink, Susan Cain, Seth Godin, and General Stanley McChrystal, to answer one powerful question: “What can I do today to build a better me?”Ryan distills their numerous insights, data, and direct personal experiences into a practical, actionable framework he divides into three sections:<ul><li>Learn—Fuel Your Intake Engine</li><li>Work—Take Action</li><li>Lead—Teach Others</li></ul>Personal growth is about pushing your edges. Going beyond your current zone of comfort and competency. Clear, practical, and timeless, The Price of Becoming is an empowering and informative handbook designed to help you sustain excellence and build the life and career you envision through intentional, continuous learning, and growth.

The Compounding Practices of High Performance

The Price of Becoming

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