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Produkt vom BFSG ausgenommen: Hersteller ist Kleinstunternehmen

Serie Inteligencia Emocional HBR

Harvard Business Review

Conversaciones difíciles

&lt;p&gt;1 Cómo gestionar conversaciones difíciles en el trabajo. 2 Un plan de acción para esa conversación que intentas evitar. 3 En el fragor de una discusión, deja que oigan tu voz. 4 La mejor manera de plantear temas sensibles en una reunión virtual. 5 Cómo controlar las emociones antes de perder el control. 6 Cómo tener conversaciones difíciles sin perjudicar las relaciones. 7 Qué hacer después de una fuerte discusión en el trabajo. 8 Cómo dar feedback negativo. 9 Cómo tener conversaciones difíciles con tu jefe. 10 No dejes que los mecanismos de defensa de tu cerebro interfieran en tu feedback. 11 Cómo pueden los líderes abordar temas delicados en sus equipos. 12 Permite que tus trabajadores tengan debates acalorados.&lt;/p&gt;

Understand and learn to respond to the global and local crises shaping the tourism industry. Crisis Management in Tourism by Kyriaki Glyptou is a comprehensive textbook designed for upper-level undergraduate and postgraduate students studying tourism, hospitality and event management. Aligned with modules on crisis management and sustainable tourism, it provides a structured framework for understanding how crises impact destinations, organizations and various stakeholders. Taking a multidimensional approach, this textbook explores why traditional crisis management models often fail in high-stakes tourism contexts. This textbook: -Examines nine interconnected dimensions in managing a crisis response: the legal, operational, financial, communication, strategic, reputational, political, ethical and human factors -Explores the contemporary challenges reshaping the industry, including climate change, geopolitical instability and community resistance to tourism -Includes real-world examples from VisitBritain, the Greek National Tourism Organization, TUI and Jet2, alongside crisis events such as the 2019 Australia wildfires &gt;This textbook equips students with the knowledge and practical skills needed to navigate crises, make decisions in dynamic, uncertain environments and build resilience in a rapidly changing global tourism industry.

Principles and Practices for Strategic and Resilient Planning

Crisis Management in Tourism

Springer Proceedings in Business and Economics

This book, a compilation of selected papers from the 11th International Conference on Entrepreneurship, Business, and Technology (InCEBT) on the theme 'Shaping a Sustainable Future,' explores pressing topics at the intersection of technology, economics, finance, and business strategies within the context of Malaysia and beyond.
The volume offers cutting-edge research and innovation, presenting an in-depth analysis of sustainable development, business transformation, and entrepreneurship. Chapters delve into technological advancements, such as the SL(2) Operator Model for entanglement classification and Intelligent Remote-Control Breakers, contributing to our evolving understanding of technology's role in problem-solving.
This book serves as an invaluable resource for academics, policymakers, and practitioners. It extends existing literature and provides actionable insights for informed decision-making. The multi-disciplinary approach and broad arrayof topics make this book indispensable for comprehending the complex factors influencing technology, economics, and businesses in Malaysia and beyond.

Proceedings of the International Conference on Entrepreneurship, Business and Technology (InCEBT) 2023

Shaping a Sustainable Future: Advancements in Entrepreneurship and Business through Research and Technology

Shortlisted for the Financial Times and Schroders Business Book of the Year Award How 1,000 years of global history show why technological and economic progress is often followed by stagnation and even collapse In How Progress Ends, Carl Benedikt Frey challenges the conventional belief that economic and technological progress is inevitable. For most of human history, stagnation was the norm, and even today progress and prosperity in the world's largest, most advanced economies--the United States and China--have fallen short of expectations. To appreciate why we cannot depend on any AI-fueled great leap forward, Frey offers a remarkable and fascinating journey across the globe, spanning the past 1,000 years, to explain why some societies flourish and others fail in the wake of rapid technological change. By examining key historical moments--from the rise of the steam engine to the dawn of AI--Frey shows why technological shifts have shaped, and sometimes destabilized, entire civilizations. He explores why some leading technological powers of the past--such as Song China, the Dutch Republic, and Victorian Britain--ultimately lost their innovative edge, why some modern nations such as Japan had periods of rapid growth followed by stagnation, and why planned economies like the Soviet Union collapsed after brief surges of progress. Frey uncovers a recurring tension in history: while decentralization fosters the exploration of new technologies, bureaucracy is crucial for scaling them. When institutions fail to adapt to technological change, stagnation inevitably follows. Only by carefully balancing decentralization and bureaucracy can nations innovate and grow over the long term--findings that have worrying implications for the United States, Europe, China, and other economies today. Through a rich narrative that weaves together history, economics, and technology, How Progress Ends reveals that managing the future requires us to draw the right lessons from the past.

Technology, Innovation, and the Fate of Nations

How Progress Ends

Two activists: one Palestinian, one Israeli. A unique friendship and a life-changing journey across the holy land

The Future Is Peace

Advising CEOs for decades and having served as BCG's CEO for nine years, Rich Lesser spent a career in the rooms where high-stakes business decisions get made. In The Six-in-One CEO, he invites you into those rooms as he defines the six roles a modern CEO must play, and what it takes to play them well.The CEO's job has changed more in this decade than at any point in modern business history. Shocks arrive faster and overlap. AI is permeating every corner of the enterprise. Trust is harder to build and easier to lose. Geopolitics are upending business as usual. Employees are facing a new host of stressors. Today's leaders must navigate all this while delivering growth and building organizations for the long term.To explore these challenges, Lesser, now BCG's Global Chair, had candid conversations with more than two dozen leading CEOs, including Arvind Krishna of IBM, Carol Tomé of UPS, Christophe Fouquet of ASML, Doug McMillon of Walmart, Maria Black of ADP, Nicolas Hieronimus of L'Oréal, and Young Liu of Foxconn.Their stories, BCG's insights, and Lesser's own experience converge on six roles CEOs must now embrace: chief vitality officer, chief learning officer, chief statesman, chief resilience officer, chief trust officer, and chief well-being officer.Avoiding the checklists and playbooks often found in traditional business books, Lesser closes each chapter with personal memos to CEOs offering practical advice on navigating the six roles based on real-world examples. He also offers his take on the critical leadership traits that CEOs often underestimate, along with his holistic view on legacy.Reflective about what leadership has always required and exacting about what this era now demands, The Six-in-One CEO is grounded in real decisions rather than theory, written by a leader who has done the job, and leveraging BCG's vast experience. It's essential reading for CEOs, senior executives, rising leaders, and anyone responsible for guiding organizations in this extraordinary period of change.

Redefining Leadership for a High-Speed, High-Stakes World

The Six-in-One CEO

How to Master Pressure, Quiet Your Doubts, and Show Up When It Matters Most

Step into the Arena

La biblioteca del éxito

La biblioteca esencial de Brian Tracy, Volumen 2

Liderazgo: 2

Emergency and Major Event Transportation Systems Planning, Design, Management, and Operations discusses event and emergency transportation as a beginning-to-end resource, from the initial inception of an event with a potential set of conditions through to the return of normal operations. The book includes descriptions of a range of events and their potential impacts; key elements and stakeholder groups involved in the coordination process; and new, evolving, and planned assessment, communication, planning, design, control, and management practices. The content is based on both on both experience and research as well as a synthesis and review of practice and decades of modeling and simulation. Sections provide a background and history of emergency and major event planning then move to the history, trail-and-error development, testing, and implementation. It then reviews and synthesizes current practices and examples of recognized novel, unique, and effective practices, including practices that provide significant benefits at low cost. Next, it incorporates aspects of practice perspectives from agencies and individuals who are most involved with planning and operational practices. This includes not only transportation fields traditionally tasked with the transportation system planning, design, control and management, but also the allied fields of law and traffic enforcement and emergency management as well as towing, service patrols, and the military.

Emergency and Major Event Transportation Systems Planning, Design, Management, and Operations

'A timely guide to creating teams where candor, learning, accountability, and human dignity can coexist.' - Amy C. EdmondsonTranslate psychological safety into everyday leadership habits that strengthen trust, sharpen decisions and deliver commercial advantage.We talk a lot about psychological safety, yet many leaders struggle to translate it into meaningful action. This book reveals how to do exactly that. Drawing on neuroscience, behavioural science, psychometric research and real-world case studies from global organisations, Dr Amanda Potter demonstrates how small, everyday habits shape the climate people experience at work, ultimately determining whether teams speak up, innovate, make better decisions and deliver exceptional performance.Psychological safety is more than a wellbeing initiative; it is a measurable condition for innovation, accountability and sustained performance. And at a time when change, AI disruption and competing demands are putting teams under more strain than ever, it's never been more important.Discover how to: <ul> <li>Build the trust, purpose and belonging that make candid conversations possible - because silence is your biggest business risk;</li> <li>Create inclusive, cognitively diverse teams where challenge improves decisions;</li> <li>Build the capability of human judgement for critical thinking and better decisions;</li> <li>Put eight evidence-based habits into practice for stronger teams and better business outcomes.</li> </ul>

Turning psychological safety into competitive edge

Brave Teams

The practice of leading well under pressure

Steady

A practical, clever, down-to-earth guide to making decisions big or small, fast—from writer, journalist, and nationally acclaimed decision coach Nell McShane Wulfhart. We are drowning in choices—from major life decisions like whether to move, marry, or change careers, to relentless daily dilemmas about what to wear, eat, say, or do. In a world that glorifies optimization and “smart” choices, we’ve wound up paralyzed, deferring, deliberating, and overthinking to the point of exhaustion.&nbsp; Decision-making has become a source of stress instead of empowerment. Nell McShane Wulfhart is here to change that. In Decide in an Hour, she tackles the epidemic of indecision head-on and offers readers a lifeline: the tools to make better choices quickly, without feeling guilty, spiraling, or second-guessing. In this book, Wulfhart teaches us how to: <ul><li>identify the decision we’re actually making (a shockingly common obstacle)</li><li>eliminate noise and make the call—fast</li><li>follow through with confidence, even when others disagree</li><li>make the most common major life choices (career, relationships, kids, where to live) through the use of a decision-making field guide</li></ul> Equal parts wise, warm, and no-nonsense, Decide in an Hour offers clarity and momentum for how to start making smart, confident decisions today.

The Handbook for Making Better Decisions Faster

Decide in an Hour

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