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Serie Inteligencia Emocional HBR

Harvard Business Review

Conversaciones difíciles

&lt;p&gt;1 Cómo gestionar conversaciones difíciles en el trabajo. 2 Un plan de acción para esa conversación que intentas evitar. 3 En el fragor de una discusión, deja que oigan tu voz. 4 La mejor manera de plantear temas sensibles en una reunión virtual. 5 Cómo controlar las emociones antes de perder el control. 6 Cómo tener conversaciones difíciles sin perjudicar las relaciones. 7 Qué hacer después de una fuerte discusión en el trabajo. 8 Cómo dar feedback negativo. 9 Cómo tener conversaciones difíciles con tu jefe. 10 No dejes que los mecanismos de defensa de tu cerebro interfieran en tu feedback. 11 Cómo pueden los líderes abordar temas delicados en sus equipos. 12 Permite que tus trabajadores tengan debates acalorados.&lt;/p&gt;

The need for resilience at organisational, department and individual level has never been greater. Geopolitical conflict, climate change, supply chain disruption and political instability are just a handful of the risks that leaders must mitigate to ensure stable business operation and optimum effectiveness. Project resilience refers to the ability of a project or initiative to anticipate, adapt and recover from unexpected challenges, disruptions or uncertainties. It involves the capacity to withstand shocks, maintain functionality in the face of adversity, and quickly recover to a stable state. Resilient projects underpin resilient organisations; a resilient organisation produces sustainable competitive advantage. This book offers a structured framework - the Project Resilience Maturity Model - to assess and enhance resilience in organisations. The authors begin by considering different approaches to project resilience, and by identifying potential tensions therein. In the second part, methods of sustaining project resilience are examined, focusing on the perspective of the project manager, personal responsibility and leadership. The latter part of the textbook provides practical tools and applications to assess and enhance project resilience. Throughout, the authors employ a pedagogical framework designed to ensure maximum effectiveness for students and practitioners. Chapters are organised to reflect the evolution of project resilience maturity and concepts are introduced in a sequential order that builds on what has come before, with Key Takeaways summarising each chapter's most critical points. Fictional case studies illustrate how topics can be implemented in a project management setting, while Key and Dormant Tensions highlight potential blind spots. Demystifying complex topics without sacrificing scholarly rigour, Project Resilience provides you with a strategic approach to ensuring projects are well-equipped to withstand uncertainties and adapt to dynamic conditions. It is the perfect textbook to support advanced Project Management and Organisational Resilience courses, and to provide practical methods for leading responsible organisations.

Navigating Tensions from Control to Transformation

Project Resilience

Skills for Scholars

Thoughtful advice on how to leave academia gracefully and build your best life in retirement Retirement is one of the most challenging transitions in an academic's career, and it's natural to feel overwhelmed by the changes that lie ahead. This how-to guide explains how to structure your last few years of employment so that you retire well and feel good about it. Drawing on engaging personal stories from across academia, it shares concrete tips for letting go of one key phase of life and embracing the opportunity to reinvent yourself in the next. On Retiring makes the case that you have the ultimate say in charting your path through retirement, aging, and whatever comes next after academia--and provides the guidance you need to do so. Susan Shaw describes the lessons she learned from her own retirement experience and those of her colleagues, highlighting what worked and what didn't while paying special attention to the things that make the academic workplace unique. She outlines the four-year retirement plan she developed for herself and suggest some steps colleges and universities can take to honor the service of faculty members and help them to stay connected after retirement. Along the way, Shaw examines some of the downsides of aging in the academy and discusses relevant differences in academic experiences, covering topics such as gender, race, and sexuality. Focusing on so much more than just financial planning, On Retiring empowers you with social, psychological, and philosophical tools to leave the academy on your own terms and thrive in retirement.

A Guide to Preparing for Life After Academia

On Retiring

Are you tired of failing to finish what you start? Intentional, from productivity expert Chris Bailey, is the motivational guide you need. 'A powerful guide to turning ambition into action' - Charles Duhigg, author of The Power of Habit and Supercommunicators Most of us have no problem setting goals. We know what we want, and we have a pretty good sense of what it takes to get it. But consistently making progress until we've reached that goal is the hard part. In Intentional, Chris Bailey, bestselling author of Hyperfocus, presents a new and better way to accomplish your goals. It turns out, the secret to finishing what you start isn't willpower or the latest productivity hack - it's intentionality. Your deepest intentions are your greatest motivating force. By structuring your goals around the things that matter most to you, whether that's feeling secure in your job, having autonomy over your decisions or being in a community, getting things done becomes second nature. Drawing from the latest productivity research and packed full of practical strategies, Intentional will show you how to:<ul><li>Structure goals to increase the likelihood of completion</li><li>Make unappealing, boring or frustrating tasks more attractive to do</li><li>Lower the chance of procrastinating</li><li>Create a system for tracking progress</li><li>Know when a goal isn't for you - and when it's time to let it go.</li></ul> With Chris Bailey as your guide, finishing what you start is more possible than you think. 'An important new contribution to the genre!' - Cal Newport, New York Times bestselling author of Slow Productivity and Deep Work 'The most productive man you'd ever hope to meet' - TED

How to Finish What You Start

Intentional

Advising CEOs for decades and having served as BCG's CEO for nine years, Rich Lesser spent a career in the rooms where high-stakes business decisions get made. In The Six-in-One CEO, he invites you into those rooms as he defines the six roles a modern CEO must play, and what it takes to play them well.The CEO's job has changed more in this decade than at any point in modern business history. Shocks arrive faster and overlap. AI is permeating every corner of the enterprise. Trust is harder to build and easier to lose. Geopolitics are upending business as usual. Employees are facing a new host of stressors. Today's leaders must navigate all this while delivering growth and building organizations for the long term.To explore these challenges, Lesser, now BCG's Global Chair, had candid conversations with more than two dozen leading CEOs, including Arvind Krishna of IBM, Carol Tomé of UPS, Christophe Fouquet of ASML, Doug McMillon of Walmart, Maria Black of ADP, Nicolas Hieronimus of L'Oréal, and Young Liu of Foxconn.Their stories, BCG's insights, and Lesser's own experience converge on six roles CEOs must now embrace: chief vitality officer, chief learning officer, chief statesman, chief resilience officer, chief trust officer, and chief well-being officer.Avoiding the checklists and playbooks often found in traditional business books, Lesser closes each chapter with personal memos to CEOs offering practical advice on navigating the six roles based on real-world examples. He also offers his take on the critical leadership traits that CEOs often underestimate, along with his holistic view on legacy.Reflective about what leadership has always required and exacting about what this era now demands, The Six-in-One CEO is grounded in real decisions rather than theory, written by a leader who has done the job, and leveraging BCG's vast experience. It's essential reading for CEOs, senior executives, rising leaders, and anyone responsible for guiding organizations in this extraordinary period of change.

Redefining Leadership for a High-Speed, High-Stakes World

The Six-in-One CEO

The need for resilience at organisational, department and individual level has never been greater. Geopolitical conflict, climate change, supply chain disruption and political instability are just a handful of the risks that leaders must mitigate to ensure stable business operation and optimum effectiveness. Project resilience refers to the ability of a project or initiative to anticipate, adapt and recover from unexpected challenges, disruptions or uncertainties. It involves the capacity to withstand shocks, maintain functionality in the face of adversity, and quickly recover to a stable state. Resilient projects underpin resilient organisations; a resilient organisation produces sustainable competitive advantage. This book offers a structured framework - the Project Resilience Maturity Model - to assess and enhance resilience in organisations. The authors begin by considering different approaches to project resilience, and by identifying potential tensions therein. In the second part, methods of sustaining project resilience are examined, focusing on the perspective of the project manager, personal responsibility and leadership. The latter part of the textbook provides practical tools and applications to assess and enhance project resilience. Throughout, the authors employ a pedagogical framework designed to ensure maximum effectiveness for students and practitioners. Chapters are organised to reflect the evolution of project resilience maturity and concepts are introduced in a sequential order that builds on what has come before, with Key Takeaways summarising each chapter's most critical points. Fictional case studies illustrate how topics can be implemented in a project management setting, while Key and Dormant Tensions highlight potential blind spots. Demystifying complex topics without sacrificing scholarly rigour, Project Resilience provides you with a strategic approach to ensuring projects are well-equipped to withstand uncertainties and adapt to dynamic conditions. It is the perfect textbook to support advanced Project Management and Organisational Resilience courses, and to provide practical methods for leading responsible organisations.

Darkside
 Economics is a book about a different use of economics - as a weapon to coerce other economies or to defend them from coercion. There is intense interest in economic warfare which is much in the headlines today, but it has a long history of use and abuse.
The weapons covered include sanctions, embargoes, tariffs, technology restrictions, investment policy, financial tools and some other new instruments based on AI and crypto. We look at the history of these practices, explain how they work and estimate their effects, from the point of view of the aggressor, the target or other small countries. This includes strategic games, weapons retaliation, resilience-building, chokepoint mapping and supply chain management.
These tools often have negative economic effects, but they continue to be a central part of both diplomatic and military strategy, and they are happening in the trade wars all around us. Economists, policy-makers, students, the media and the informed public all need to understand them better. The radical ideas and intriguing stories in this short book will help them.

The Art of Economic Warfare

Darkside Economics

Harriman House Essentials

The Illusion of Choice

Anyone can be a contrarian. Effective leaders are smart about when--and how--they go against conventional wisdom to succeed.Contrarians are, by and large, ineffective. Their countervailing ideas don't gain support. Their pleas for understanding are dismissed. Their efforts to change minds backfire. But it's not because they're always wrong. It's because they're not smart about going against the grain. People tend to think of contrarianism as some innate trait that you either have or you don't. It's not. It's a way of thinking and a set of skills that can be learned and practiced.This provocative and deeply researched book teaches those skills. Strategy scholars Chengwei Liu and Balázs Kovács reveal how exceptional performance is far less predictable--and far less meritocratic--than most people believe. Drawing on insights from behavioral science, business strategy, finance, sports, entertainment, and entrepreneurship, they show how luck, social dynamics, institutional conformity, and hidden biases shape who succeeds, who fails, and which ideas rise to the top.The authors uncover why consensus thinking so often leads organizations and leaders astray through fascinating stories ranging from PSY's "Gangnam Style" to the rise of Capital One to venture capital bets, celebrity CEOs, financial collapses, and viral cultural phenomena. They introduce a powerful framework for spotting overlooked opportunities, avoiding costly decision traps, and building organizations that learn faster than their competitors do.Leaders and professionals who thrive are not reckless rebels or irrational gamblers but disciplined, smart contrarians who know how to separate signal from hype, skill from luck, and genuine innovation from fashionable noise.Fresh and highly original--and a joy to read--Smart Contrarians is the guide for executives, leaders, entrepreneurs, and all ambitious professionals who want to zig when everyone else zags.

How to Think Differently about Thinking Differently

Smart Contrarians

From the bestselling author of Do Hard Things and Win the Inside Game comes a guide to showing up in the moments that demand your best and shape who you become. We’ve all been there. The nerves, pressure, doubts, and that voice in our head screaming “what if I’m not good enough?” Once we enter the arena, everything changes, and none of us are immune. Even an Olympic champion muttered on the starting line, "What the hell am I doing here?" Yet, we fundamentally misunderstand pressure and how to rise to the occasion. It’s time to redefine what it means to step up and compete. We’ve been sold a one-dimensional picture of the competitor: fearless, ruthless, dominant, the alpha dog. But fear and doubt aren’t a sign of weakness. They’re the price of admission. Drawing on new science and an original survey of over 2,000 high performers across sport, business, and the arts, Magness shows us that the best aren't defined by fearlessness or fire. They're defined by range: the ability to summon the right state at the right moment. They’re able to be fierce without becoming reckless, focused without becoming rigid, and driven without losing the people beside them. Step Into the Arena is about more than just performing. The arena isn’t just a stadium or a stage. It’s the blank page, the difficult conversation, and every moment when we care deeply, the outcome is uncertain, and failure stings. In a world of curated feeds and sideline critics, the arena is one of the last places of unfiltered truth. It’s where we stop hiding, risk failure for something worthy, and find out what we're made of. It asks something larger of us: What are we striving for? How will we strive? And who will we become in the process? For everyone who has ever known exactly what they were capable of, and watched the moment take it away, it's time to take it back. Step into the arena. It's where you'll find out who you are.

How to Master Pressure, Quiet Your Doubts, and Show Up When It Matters Most

Step into the Arena

We live in the Age of Shock, an era in which the interval between global crises has collapsed to zero and human biology is overwhelmed by an exponential torrent of data. Leaders who don't respond effectively face a stark reality: neither they nor their organizations will keep up for long.Through his own remarkable story of survival, Chaim Oren teaches leaders to abandon the outdated myth of resilience--'bouncing back'--and instead learn how to rise forward. Instead of trying to withstand shocks, he shows how to convert the kinetic force of continuous disruption into upward momentum.This is a clear-eyed, highly actionable blueprint that transforms wellbeing into the mission-critical, load-bearing infrastructure required to survive the biological and organizational friction of our time.

The Leadership Playbook for the Age of Shock

One Week to Live

Understand and learn to respond to the global and local crises shaping the tourism industry. Crisis Management in Tourism by Kyriaki Glyptou is a comprehensive textbook designed for upper-level undergraduate and postgraduate students studying tourism, hospitality and event management. Aligned with modules on crisis management and sustainable tourism, it provides a structured framework for understanding how crises impact destinations, organizations and various stakeholders. Taking a multidimensional approach, this textbook explores why traditional crisis management models often fail in high-stakes tourism contexts. This textbook: -Examines nine interconnected dimensions in managing a crisis response: the legal, operational, financial, communication, strategic, reputational, political, ethical and human factors -Explores the contemporary challenges reshaping the industry, including climate change, geopolitical instability and community resistance to tourism -Includes real-world examples from VisitBritain, the Greek National Tourism Organization, TUI and Jet2, alongside crisis events such as the 2019 Australia wildfires &gt;This textbook equips students with the knowledge and practical skills needed to navigate crises, make decisions in dynamic, uncertain environments and build resilience in a rapidly changing global tourism industry.

Principles and Practices for Strategic and Resilient Planning

Crisis Management in Tourism

When to Take the Long Road in a Shortcut World

ASAP: As SLOW as Possible

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