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Produkt vom BFSG ausgenommen: Hersteller ist Kleinstunternehmen

Serie Inteligencia Emocional HBR

Harvard Business Review

Conversaciones difíciles

&lt;p&gt;1 Cómo gestionar conversaciones difíciles en el trabajo. 2 Un plan de acción para esa conversación que intentas evitar. 3 En el fragor de una discusión, deja que oigan tu voz. 4 La mejor manera de plantear temas sensibles en una reunión virtual. 5 Cómo controlar las emociones antes de perder el control. 6 Cómo tener conversaciones difíciles sin perjudicar las relaciones. 7 Qué hacer después de una fuerte discusión en el trabajo. 8 Cómo dar feedback negativo. 9 Cómo tener conversaciones difíciles con tu jefe. 10 No dejes que los mecanismos de defensa de tu cerebro interfieran en tu feedback. 11 Cómo pueden los líderes abordar temas delicados en sus equipos. 12 Permite que tus trabajadores tengan debates acalorados.&lt;/p&gt;

From the visionary force behind EA’s most beloved video games, a must-read book on what the billion-dollar secrets of game design can teach us about building products better and making customers happier Video games are the biggest entertainment industry in the world—for a reason. Games tap into human psychology and drives like nothing else. So how can we recreate the satisfaction we feel playing games in day-to-day life? How can we harness that feeling to grow better businesses? These are the questions Bing Gordon has been trying to answer over his 40 year career in tech. Affectionately known as the godfather of the video game world, his influence and canonized “Gamification Checklist” have shaped the games and companies we engage with every day: EA Sports, Farmville, The Sims, Amazon Prime, Zynga, Spotify, Audible, Twitch, Duolingo, and Cameo, to name a few. Now, in Everybody Wins, Bing dives into each of the eight core elements of his checklist, lessons extracted from a lifetime in games: <ul><li>Wow Moments: Lead with unforgettable moments of exaltation</li><li>Everybody Wins: Engineer wins to be frequent, evident, and earned</li><li>Invest and Express: Create opportunities for self-expression and recognition</li><li>Session Economics: Make every session feel worth the time it took</li><li>Social Integration: Prioritize integrating social connection, always</li><li>Retention Hacking: Build “forever franchises” that delight and grow</li><li>Game Loops: Design satisfying repetition</li><li>Quantify Everything: Measure achievements at the micro-level</li></ul> Packed with unforgettable stories of Bing’s mind-boggling career, Everybody Wins imparts hard-earned wisdom that any business and anyone can implement for creating irresistible products and experiences. As all well-designed games show, when these principles are applied, you’ll always feel like you’re winning.

From the visionary force behind EA’s most beloved video games, a must-read book on what the billion-dollar secrets of game design can teach us about building products better and making customers happier Video games are the biggest entertainment industry in the world—for a reason. Games tap into human psychology and drives like nothing else. So how can we recreate the satisfaction we feel playing games in day-to-day life? How can we harness that feeling to grow better businesses? These are the questions Bing Gordon has been trying to answer over his 40 year career in tech. Affectionately known as the godfather of the video game world, his influence and canonized “Gamification Checklist” have shaped the games and companies we engage with every day: EA Sports, Farmville, The Sims, Amazon Prime, Zynga, Spotify, Audible, Twitch, Duolingo, and Cameo, to name a few. Now, in Everybody Wins, Bing dives into each of the eight core elements of his checklist, lessons extracted from a lifetime in games: <ul><li>Wow Moments: Lead with unforgettable moments of exaltation</li><li>Everybody Wins: Engineer wins to be frequent, evident, and earned</li><li>Invest and Express: Create opportunities for self-expression and recognition</li><li>Session Economics: Make every session feel worth the time it took</li><li>Social Integration: Prioritize integrating social connection, always</li><li>Retention Hacking: Build “forever franchises” that delight and grow</li><li>Game Loops: Design satisfying repetition</li><li>Quantify Everything: Measure achievements at the micro-level</li></ul> Packed with unforgettable stories of Bing’s mind-boggling career, Everybody Wins imparts hard-earned wisdom that any business and anyone can implement for creating irresistible products and experiences. As all well-designed games show, when these principles are applied, you’ll always feel like you’re winning.

What Games Teach Us About Making Products People Love

Everybody Wins

Looking at Women, Looking at War

In today's complex and uncertain world, urban and territorial resilience is vital. From natural and human-made disasters to climate change and globalization, cities and regions face challenges that demand preparedness, adaptability, and transformability, i.e., the capacity to absorb shocks. As social-ecological and complex adaptive systems, they must strengthen their ability to respond and transform. Cultural heritage is increasingly recognized as a territorial asset that enhances resilience by providing identity, tangible resources, and historical knowledge useful for risk prevention and management. In the 21st century, heritage-whether underwater, rural, or embedded in urban space -is seen not as a remnant of the past but as a living system and a source of identity, creativity, economic innovation, cohesion, and environmental sustainability. This Reprint responds to the need to rethink the role of heritage in building resilience by assembling twelve articles that examine its activation across diverse geographic contexts (marine, urban, rural, etc.). The contributions converge on a pivotal argument: heritage must shift from a preservation-focused paradigm to one of active contribution, becoming a strategic asset within place-based development and a driver of new economic activities and innovation. The papers span the Mediterranean, Southeast Asia, Latin America, sub-Saharan Africa, and Europe and address varied forms of heritage, including maritime and underwater cultural heritage, architectural ensembles, vernacular landscapes, traditional practices, and cultural-creative industries.

Cultural Heritage as a Contributor to Territorial/Urban Resilience

Since the global financial crisis of 2008, there have been increasing frequency of global crises, including large-scale conflicts, the COVID-19 pandemic, the environmental crisis, and a general worsening of geopolitical tensions and structural inequality. Despite the global impact of these intersecting crises, the way in which they have been understood and responded to has been far from uniform. This edited volume focuses on the concept of ‘crisis’ through an interdisciplinary lens, analysing the term and comparing how it is being applied in different disciplines and across different sectors of society.&nbsp;The volume focuses on cases of crisis from Iceland, a small country with a high visibility in certain crises. This scope allows the contributors to cover a broad section of the Icelandic economy, government and society, offering a uniquely rounded analysis and extensive global comparison. It will be of great interest to scholars and students across different disciplines in social sciences, such as business, anthropology, sociology, change management, as well as practitioners and policymakers in the business of resilience and strategic crisis management.Throstur Olaf Sigurjonsson
 is a Professor at the University of Iceland. His research areas are corporate governance, business ethics, policymaking, and policy implementation. He has published over 100 articles, books, chapters, and cases. He leads international research projects in corporate governance and sustainability, focusing on the impact of digital development on governance and the effects of economic and social shocks on the dissemination of governance content.&nbsp;
 Kristín Loftsdóttir
 is a Professor in anthropology at the University of Iceland. Her research has focused on racism, colonialism, whiteness, precarious migrants, crisis, nationalism, in addition to the tourism industry, development cooperation, and the concept of Nordic exceptionalism. She has conducted research in Iceland, Belgium, Spain Italy and Niger. Her publications include Creating Europe from the Margins (Routledge, 2023) and We are all African Here: Race, Mobilities and West Africans in Europe (Berghahn, 2021).
 Stefan Wendt
 is a Professor and Chair of the Department of Business and Economics at Reykjavik University, Iceland. From 2021 to 2024, he was a professor and Dean of the Department of Business at Bifröst University, Iceland. His fields of interest include corporate finance and governance, financial markets, sustainable and digital finance, and behavioral finance. His research has been published in, e.g., the Journal of Financial Services Research, Journal of Multinational Financial Management, International Review of Financial Analysis, Journal of Behavioural Finance, and International Journal of Managerial Finance.&nbsp;

An Interdisciplinary Analysis of Crisis Management, Perceptions, and Organizational Responses in Iceland

Crisis in Context

Leadership has entered a new era-one where pressure doesn't arrive and leave but lingers. Where crises overlap. Where resilience is no longer optional, and connection alone is no longer enough.
 In Rally, former LVMH and Disney senior executive and global leadership advisor Greg Morley delivers a timely, deeply human guide to leading when uncertainty is constant and the stakes feel personal.
 Drawing on his own leadership journey and the powerful stories of twelve figures whose lives span genocide survival, entrepreneurial collapse, caregiving, terminal illness, and professional reinvention, Morley shows that resilience is not grit, toughness, or blind endurance. It is the ability to stay steady, connected, and clear-headed under pressure without leaving damage behind.
 Rally builds on the foundation of Morley's acclaimed first book, Bond, moving beyond belonging to answer a harder question: How do leaders mobilize people when the ground is shifting, and fear is close at hand?
 Each chapter offers practical, research-backed guidance for the moments leaders face most often and are least prepared for:
 How to stabilize yourself before mobilizing others
How to tell the truth without creating fear
How to hold perspective when stakes feel overwhelming
How to design support instead of playing hero
How to stay grounded when success changes the rules.



 Written with clarity, compassion, and hard-earned wisdom, Rally is a book about becoming reliable under pressure for your teams, your organization, and yourself. If you want to be more resilient, this book is for you.

A Guide to Building Resilience

Rally

"This book is an impressive exploration of how small businesses must adapt to the changing paradigms of technology, risk, and resilience in Industry 5.0. With his vast experience and unique perspective, Dr. Olubiyi brings together diverse academic voices and perspectives, offering new insights into the vulnerabilities that small businesses face in the 21st century."
—Professor Johnson Egwakhe, Business Administration and Marketing Department, Babcock University, Nigeria
Industry 5.0 is the next phase of the industrial revolution, focusing on the harmonious coexistence of humans and high-tech systems based on the principles of artificial intelligence. However, small businesses are still in the early stages of adopting Industry 5.0 technologies, and small businesses in developing countries still see it as a mystery because of their vulnerabilities. This book explores the vulnerabilities that exist within the SME ecosystem and the significance of small businesses in our daily lives. With a balance of theoretical and empirical chapters, this book will lead the way in exploring small businesses and their future in Industry 5.0, with particular relevance to emerging markets.
With well-researched academic findings and forward-thinking insights from diverse authors, it will push forward research in the growing area of Industry 5.0 and artificial intelligence and will be vital reading for academics and practitioners interested in this field.
Timilehin Olasoji Olubiyi is a seasoned Nigerian professional, scholar, senior government adviser, and columnist with many years of hands-on experience and backgrounds in investment banking, fund management, stockbroking, consulting, academia, training, business administration, research, and entrepreneurial development.&nbsp; Dr Olubiyi is a senior lecturer and Dean of the Faculty of Management and Social Sciences at West Midlands Open University, Nigeria. He is also an adjunct lecturer at the Department of Business Administration and Marketing at Babcock University, Nigeria, and a facilitator and project supervisor at the Department of Business Administration, at the National Open University of Nigeria. Through his research, collaborations, and advocacy, he continues to influence the landscape of sustainable business practices, particularly within the context of SMEs.&nbsp;

Industry 5.0 is the next phase of the industrial revolution, focusing on the harmonious coexistence of humans and high-tech systems based on the principles of artificial intelligence. However, small businesses are still in the early stages of adopting Industry 5.0 technologies, and small businesses in developing countries still see it as a mystery because of their vulnerabilities. This book explores the vulnerabilities that exist within the SME ecosystem and the significance of small businesses in our daily lives. With a balance of theoretical and empirical chapters, this book will lead the way in exploring small businesses and their future in Industry 5.0, with particular relevance to emerging markets.With well-researched academic findings and forward-thinking insights from diverse authors, it will push forward research in the growing area of Industry 5.0 and artificial intelligence and will be vital reading for academics and practitioners interested in this field.

New Perspectives on Research, Practice and Resilience

Vulnerability and the Future of Small Business in Industry 5.0

Calm (HBR Emotional Intelligence Series)

“Almost Reckless is not just a book, it's a permission slip. It's about the courage it takes to step off the algorithm's path, the clarity that comes from defining your own principles, and the joy of building something that feels unmistakably yours.” —Will Guidara, bestselling author of Unreasonable Hospitality Amy Smilovic's cult fashion brand, Tibi, was a thriving $70 million business when she realized she was working toward someone else's idea of success. So she threw out the rulebook of how things should be done and went with her gut instead. Today Tibi is more successful than ever, and all on Smilovic's groundbreaking entrepreneurial terms.&nbsp; In Almost Reckless, she invites you to get comfortable with embracing smart risks in pursuit of your own vision. Sharing her story and drawing on her years of helping others identify their values and principles, Smilovic teaches you to hone your gut, and your trust in it. With humor and practicality she coaches you in how to determine what success means to you, including: <ul><li>why you don’t have to listen to the data guys</li><li>why you should be a Creative Pragmatist</li><li>why sticking to your principles isn’t incompatible with success</li><li>why work/life balance is bullshit</li></ul> Almost Reckless is the essential blueprint for entrepreneurs, leaders, creatives, and anyone who wants a working life that feels aligned with who they truly are.

“Almost Reckless is not just a book, it's a permission slip. It's about the courage it takes to step off the algorithm's path, the clarity that comes from defining your own principles, and the joy of building something that feels unmistakably yours.” —Will Guidara, bestselling author of Unreasonable Hospitality Amy Smilovic's cult fashion brand, Tibi, was a thriving $70 million business when she realized she was working toward someone else's idea of success. So she threw out the rulebook of how things should be done and went with her gut instead. Today Tibi is more successful than ever, and all on Smilovic's groundbreaking entrepreneurial terms.&nbsp; In Almost Reckless, she invites you to get comfortable with embracing smart risks in pursuit of your own vision. Sharing her story and drawing on her years of helping others identify their values and principles, Smilovic teaches you to hone your gut, and your trust in it. With humor and practicality she coaches you in how to determine what success means to you, including: <ul><li>why you don’t have to listen to the data guys</li><li>why you should be a Creative Pragmatist</li><li>why sticking to your principles isn’t incompatible with success</li><li>why work/life balance is bullshit</li></ul> Almost Reckless is the essential blueprint for entrepreneurs, leaders, creatives, and anyone who wants a working life that feels aligned with who they truly are.

A Creative and Pragmatic Approach to Taking Risks

Almost Reckless

<div>Then, one day, a baby arrived. And I became the oldest, the big one, the biggest little.Told through the eyes of an oldest child, this comforting picture book gently explores the joys and challenges of being the biggest. When a baby is born, our narrator eagerly embraces her new role as the family’s big kid. She helps, teaches and leads the way as she discovers the world with her little sibling.But as the first to start school and with so much still to learn, being the biggest starts to feel tricky . . . fortunately, Mum is on hand to help. Through playful scenes and moving moments, our narrator learns that sometimes Mum doesn't feel like being the biggest either, but that with love, support and self-compassion, everything is going to be okay.&nbsp;Joyful, sensitive and packed with charm, this is the perfect story for children expecting a new arrival or growing into their big sibling role.&nbsp;</div>

Being the Biggest

Busting the myth of “groupthink,” an insightful look at how our ability to influence one another can accelerate individual and collective intelligence. A leading expert on social networks and behavior change delivers new principles of social influence to improve collective intelligence. For years, scientists have struggled to discover the formula to produce the world’s smartest teams. But the solution has been elusive&nbsp;because they have focused on individual intelligences. In Goodthink, Damon Centola shows how to build teams, design online platforms, and create office spaces that sharpen our thinking individually and align our intelligence collectively. The secret, it turns out, is in the shape of our networks. How did MIT’s Building 20, populated with outcasts and eccentrics, become one of the most innovative and productive research hubs in American history? Why did increasing the number of online echo chambers unexpectedly reduce political polarization? How can popular “herding behavior” make crowds more intelligent? This book has the answers. Taking us behind the scenes of the most successful systems of collective intelligence in the modern world, it introduces a new science of what it means to be smart. Every day, each of us faces four critical decision-making challenges: choosing, coordination, cooperation, and creativity. Goodthink describes the tell-tale signs of when effective structures are at work, enabling us to “read the room” and begin to shift the dynamics at play. It also reveals how to know when things are failing and what to do to fix them. Delivering path-breaking insights currently at work within Fortune 500 companies, global philanthropic organizations, and government agencies, the book reveals underlying dynamics of group intelligence that have gone overlooked. Showing us how these principles work to make us feel more confident, more connected, and more engaged, Goodthink leaves us feeling smarter—because we are!

Busting the myth of “groupthink,” an insightful look at how our ability to influence one another can accelerate individual and collective intelligence. A leading expert on social networks and behavior change delivers new principles of social influence to improve collective intelligence. For years, scientists have struggled to discover the formula to produce the world’s smartest teams. But the solution has been elusive&nbsp;because they have focused on individual intelligences. In Goodthink, Damon Centola shows how to build teams, design online platforms, and create office spaces that sharpen our thinking individually and align our intelligence collectively. The secret, it turns out, is in the shape of our networks. How did MIT’s Building 20, populated with outcasts and eccentrics, become one of the most innovative and productive research hubs in American history? Why did increasing the number of online echo chambers unexpectedly reduce political polarization? How can popular “herding behavior” make crowds more intelligent? This book has the answers. Taking us behind the scenes of the most successful systems of collective intelligence in the modern world, it introduces a new science of what it means to be smart. Every day, each of us faces four critical decision-making challenges: choosing, coordination, cooperation, and creativity. Goodthink describes the tell-tale signs of when effective structures are at work, enabling us to “read the room” and begin to shift the dynamics at play. It also reveals how to know when things are failing and what to do to fix them. Delivering path-breaking insights currently at work within Fortune 500 companies, global philanthropic organizations, and government agencies, the book reveals underlying dynamics of group intelligence that have gone overlooked. Showing us how these principles work to make us feel more confident, more connected, and more engaged, Goodthink leaves us feeling smarter—because we are!

The New Science of Collective Intelligence

Goodthink

How much do you know about your body? How much does your body know about you? Internationally celebrated choreographer and director Sir Wayne McGregor is renowned for his trailblazing innovations in performance. His ongoing enquiries into movement and the body have radically defined dance in the modern era. Over the past three decades, he has discovered that our intelligence lies not only in our brains, but in our bodies too. In We Are Movement, McGregor argues that physical intelligence is instinctive, pre-verbal, and continually upgrades itself. Mastering it will allow us all to release the knots in our physical and emotional selves, leaving us free to experience new forms of creativity and connection. Drawing on his research with elite performers, athletes, cognitive neuroscientists, anthropologists and technologists, he shows how we can all become more physically fluent. Using simple steps, from practicing mindful walking to harnessing our bodies' chemical reaction to stress, he teaches us how to become better communicators and more creative thinkers, so we can ultimately live fuller lives. Elegant, cutting-edge and practical, We Are Movement is a user-friendly guide to priming your physical intelligence that will revolutionise the way you live your life.

Unlocking Your Physical Intelligence

We Are Movement

Extraordinary results don't require genius or grit - they require agency, and anyone can build itYou've been taught success comes from careful planning, learning the ropes, and earning one promotion at a time. But what about the people who seem to skip all that?We all know a few rare individuals who never stop moving, taking wild risks, and collecting public failures, yet somehow always seem to land on top. They act with confidence while you second-guess. They jump while you're still researching. They ask forgiveness instead of permission, and the world rewards them for it.Why don't the rules apply to them?Because they're not rules. They're productivity guidelines for people who've been trained to wait for permission.High-agency people act on the world rather than letting the world act on them. They don't wait to feel ready. They don't ask if they're qualified. They simply do things, and the results follow.You Can Just Do Things reveals the specific strategies that separate those who achieve from those who wait:<ul><li>Increase your surface area for luck - put yourself where opportunities can find you</li><li>Take every shortcut available - the "proper path" is often just slower, not better</li><li>Build forcing functions - design systems that make backing out harder than following through</li><li>Use your deepest insecurities as fuel - your shame contains your most powerful motivation</li></ul>The gap between where you are and where you want to be isn't about talent, discipline or working harder. It's about whether you're willing to claim ownership over your own life. It's to stop asking if you're allowed and start simply doing.This book won't teach you time management or goal-setting. It's a journey and a toolkit for bold living. It will show you how to recognize when you're defaulting to helplessness, how to build the muscle of decisive action, and how to navigate toward a life that's actually yours.Stop asking permission. Start doing things.

The High Agency Method for Getting Everything You Want

You Can Just Do Things

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