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Phillips D: Consumer Behavior & Insights

Consumer Behavior & Insights

B2B marketers face unique challenges, including non-linear buyer journeys, multiple decision-makers, and long sales cycles, alongside the (mis)perception of their work being boring and lacking in creativity. Written by a seasoned industry practitioner, The Future of B2B Marketing: Harnessing AI to Unlock Smarter Decisions offers original insights and guidance into the evolving B2B landscape, showing how artificial intelligence can be applied at every stage of the buying journey - from capturing awareness from the right audience and generating quality engagement through to optimizing measurement and performance. It serves to both guide experienced professionals while also supporting those new to the industry, offering reminders, confidence-building, and practical approaches for navigating the everyday complexities of B2B marketing. Combining research, frameworks, case studies, and career-focused advice, this book helps marketers embrace new technologies and learn how to put AI into practice, using their own judgement and expertise to act effectively - and ultimately make smarter decisions.

Harnessing AI to unlock smarter decisions

The Future of B2B Marketing

The go-to resource for uncovering, understanding and overcoming accent and linguistic bias in the workplace. The way you speak can determine everything from whether you get hired or promoted, to whether people listen to you in meetings. It can affect the strength of your business relationships and reputation, but also whether people think they can trust you. We hear accents loud and clear, yet often they are quietly derailing our efforts to create inclusive work environments where every voice is heard. Linguistic discrimination is still unrecognized in the great majority of Diversity, Equity &amp; Inclusion (DEI) circles, yet it underpins every type of discrimination in the workplace from race and age to gender, neurodiversity and even sexuality. It is the hidden bias that is derailing even the best DEI efforts. Accent Matters is the go-to resource for uncovering, understanding and overcoming linguistic bias in the workplace. Through fascinating stories and examples of accent bias from all over the world, you'll find out how you've been conditioned to prefer certain accents over others, and how those preferences interfere with the way you listen to and interact with those around you. For those who have accents, but especially for those who think they don't, this book will be an eye-opening journey into a fundamental bias that affects every aspect of our lives, both professionally and personally.

Include every voice by challenging accent bias at work

Accent Matters

How access is replacing ownership--and changing who we are."You'll own nothing. And you'll be happy. Whatever you want you'll rent." That was the World Economic Forum's number one prediction for 2030, made back in 2016. The timing might be slightly off, but it's undeniably true that ownership is on a significant decline and is creating a tectonic shift from a society of owners to a society of users, renters, and streamers.As a result, we're trading ownership for access, purchases for subscriptions, and possessions for the rights to cloud-stored digital copies. Homeowners are giving way to forever renters, and some have even embraced the life of a digital nomad.This shift is more than just an economic one; it's a profound challenge to centuries of using ownership to form our identity. In fundamental, human ways, we are what we own. So what are we if we don't own much?In Possessions, Carey Morewedge, a leading researcher and powerful voice in behavioral science, marketing, and consumer behavior, leads us on a journey to answer that question. He takes us on a fascinating tour of the rapidly shifting landscape, from a life of creating ownership--possessing things--to a life of "liquid consumption"--life-as-a-service, in which all you possess are your experiences and your brand (and probably a phone). From Delaware goat farms to Australian housing tracts to a Quebec City ice hotel; from an artist in London to a former economist who lived for a time with only his devices and what he could carry on his back, you'll visit places and meet people that show just how complicated and compelling the idea of ownership is, why you value your things so much, and what happens when you can't (or decide not to) own something.As the economy continues to shift toward a reality closer to the World Economic Forum's prediction for 2030, Possessions will help you understand that shift and what it means to all of us--when we own less and use more.

How We Think about Our Stuff, and Ourselves, as We Own Less and Use More

Possessions

Apply organizational psychology to real-world HR decision making and practice. Organizational Psychology by Paula Jenkins and Jacques Ding is a postgraduate textbook for students of Human Resource Management and Organizational Psychology seeking to apply psychological theory to contemporary HR practice. Designed to align with postgraduate module outcomes, it prepares students for professional roles by demonstrating how evidence-based organizational psychology can inform ethical leadership, strategic people management and effective workplace interventions. Integrating core psychological theories with practical HR applications, the textbook shows how scientific knowledge and research methods can be used to improve motivation, support wellbeing and strengthen organizational decision making. Real-world examples from Grab Taxi, Hapimag and Huawei illustrate how HR practitioners apply organizational psychology across different cultural and organizational contexts, helping students bridge theory and practice in a global workplace. This textbook includes: - Coverage of the changing context of work, strategic people management and workplace wellbeing - Clear explanations of how organizational psychology theories inform HR practice - Learning features including chapter learning outcomes, reflective questions, tasks and key summaries - An international and cross-cultural perspective supported by real-world examples &gt;Whether advancing postgraduate study or preparing for a career in HR or organizational psychology, this textbook equips students with the theoretical foundation and applied capability needed to use psychological insight effectively in professional practice.

People-Centred Theories and Practices in Human Resource Management

Organizational Psychology

Leading and Coaching Diverse Talent

The Power of Mentorship

Develop culturally intelligent marketing strategies for a digitally connected global marketplace. International Marketing is designed for postgraduate marketing students studying International Marketing and International Marketing Strategy. This textbook equips students with the theoretical frameworks and applied tools required to design, implement and evaluate marketing strategies across borders in an increasingly digital and regulated environment. Sue Ollerhead explores how brands can enter, compete and grow internationally while remaining culturally sensitive, legally compliant and strategically coherent. This book integrates core international marketing theory with practical application, covering market entry strategies, dynamic pricing, cross-border brand positioning and digital platform management. Students examine how organizations adapt products and services to meet local market needs while maintaining universal quality standards, sustainability commitments and ethical responsibility. Legal and regulatory considerations are embedded throughout, alongside discussion of environmental impact, societal expectations and global governance frameworks. Real-world examples from Coca-Cola, Depop and MPesa illustrate how international marketing decisions influence long-term brand performance and customer relationships across diverse markets. This textbook includes: - Guidance on digital international marketing, including market entry, pricing and cross-border brand strategy - Chapter overviews, key learning outcomes, key concept boxes and exercise questions - Online resources including lecture slides and a lecturer's manual with exercise answers - Strategic insights and analysis on operating effectively within international environments

Utilize a Digital Approach in International Marketing Strategies

International Marketing

Lead a business that runs without you and outlasts you. Dan Martell's Buy Back Your Time gave entrepreneurs the blueprint to get unstuck and reclaim their freedom. Now he's back with the lesson that separates founders who scale from founders who stall: learning to let go - and why doing it right changes everything. Let Go to Grow is the book every ambitious leader needs but won't see coming. The entrepreneurs who build great companies without burning out don't win because the market cooperates or their strategy is perfect. They win because they stop white-knuckling their business. Most founders respond to pressure the only way they know how: push harder, do more. Martell shows you why that kills your potential and why real leverage starts the moment you decide to change yourself before you change the business. His three levels of letting go rewire how you lead yourself, your team, and your company so it scales without you carrying it. In this book, you'll discover how to become a "full-spectrum leader," someone who leads with calm authority, holds high standards, and builds systems that grow beyond them. You'll learn:the mindset shift that turns your team into "owners" who chase outcomes and not paychecks,how to extend trust at scale and watch your people rise to meet it,how to embed culture so deep your team carries it forward without you in the room, anda full toolkit of frameworks to drive excellence at every level.You cannot grow a company you refuse to release. And you cannot release it until you grow. Dan Martell shows you how to do both at once. Let go without losing control, build a company where people think like owners, and lead a movement that scales with or without you in the driver's seat. Let Go to Grow is the next evolution. It starts with you.

How Great Leaders Win by Doing Less and Trusting More

Let Go to Grow

Learn how to increase engagement, brand reach and conversion rates by implementing an evidence-based, inclusive content marketing strategy with strategic AI integration.

Strategies to Make Your Content Intentional, Engaging and Effective

High-Impact Content Marketing

Understand how circular economy principles reshape business strategy and practice. The Circular Economy by Suzanne Smit and Uthayasankar Sivarajah is a practical and theory-informed textbook for postgraduate and final-year undergraduate students studying Circular Economy, Sustainable Business and related business and management courses. Aligned with contemporary module outcomes, it addresses why circular economy thinking is essential for modern business and how organizations can embed sustainability across core functions. The textbook examines how businesses can plan, implement and manage circular transitions by integrating circular economy principles, metrics and decision-making frameworks into everyday business activity. Structured around four interrelated stages, it explores strategic planning, resource organization, leadership and control mechanisms that enable organizations to move from linear to circular models. Real-world examples from Ikea, the Ellen MacArthur Foundation, The Guararapes Group and Flying Tiger demonstrate how circular strategies are applied in practice across industries and regions. This textbook includes: - A four-part framework covering planning, organizing, leading and controlling circular economy initiatives - Clear explanations of circular economy theories, strategies and performance metrics - Application of circular principles to finance, operations, supply chain management and business storytelling - Real-world examples illustrating how organizations manage circular transitions &gt;Whether studying sustainable business or preparing for roles in strategy, operations or sustainability, this textbook equips students with the knowledge and practical insight needed to support and lead circular transformation in organizations.

Strategies and Principles for Responsible Businesses

The Circular Economy

Use this jargon-free, step-by-step guide to create an agile, customer-centric marketing strategy and unlock the full capability of data and analytics with AI.

Leverage Analytics, Data and AI to Optimize Marketing Strategies

Marketing Metrics

¿QUÉ PASARÍA SI APLICARAS A TU VIDA PERSONAL Y PROFESIONAL LOS MISMOS PRINCIPIOS QUE LOS GRANDES ESTRATEGAS DE LA HISTORIA EMPLEARON PARA CONSEGUIR SUS METAS? A lo largo de la historia, los generales más admirados del mundo han utilizado principios básicos de estrategia militar que los ayudaron a lograr grandes victorias, muchas veces aun con todo en contra. Tú puedes aplicar esos mismos principios para alcanzar el éxito en todas las áreas de tu vida. En este libro, Brian Tracy —autor bestseller reconocido mundialmente en temas de liderazgo, motivación y éxito personal— te revela los principios más importantes de la estrategia y te explica cómo utilizarlos para alcanzar tus metas sin importar lo lejanas que parezcan. Con un estilo claro y práctico descubrirás cómo: - Definir objetivos con absoluta precisión. - Crear planes simples y eficaces que te acerquen a tus sueños. - Tomar la iniciativa y mantenerla hasta conseguir la victoria. - Concentrar tu energía en lo que realmente importa. - Usar la actitud positiva como motor de tu destino. Este no es solo un libro, es un mapa estratégico para que conviertas cada meta en una conquista y hagas de este año el mejor de tu vida. Atrévete a pensar como las personas más exitosas, actúa como ellas… y alcanza los resultados que siempre has deseado. ENGLISH DESCRIPTION WHAT WOULD HAPPEN IF YOU APPLIED TO YOUR PERSONAL AND PROFESSIONAL LIFE THE SAME PRINCIPLES THAT THE GREAT STRATEGISTS OF HISTORY USED TO ACHIEVE THEIR GOALS? Throughout history, the world’s most admired generals have used basic principles of military strategy that helped them achieve great victories, often against all odds. You can apply those same principles to achieve success in all areas of your life. In this book, Brian Tracy—world-renowned bestselling author on topics such as leadership, motivation, and personal success—reveals the most important principles of strategy and explains how to use them to achieve your goals, no matter how distant they may seem. In a clear and practical style, you will discover how to: - Define objectives with absolute precision. - Create simple and effective plans that bring you closer to your dreams. - Take the initiative and maintain it until you achieve victory. - Focus your energy on what really matters. - Use a positive attitude as the driving force behind your destiny. This is not just a book; it is a strategic roadmap to help you turn every goal into an achievement and make this the best year of your life. Dare to think like the most successful people, act like them... and achieve the results you’ve always wanted.

Mentalidad de guerrero para el éxito / The Warrior Mindset For Success: Essential Strategies For Achieving Your Goals

Test more, assume less. Harvard Business School professor Stefan Thomke reveals why leaders should adopt a scientific mindset--and how experimentation drives smarter decisions in an uncertain world.Every day, leaders face high-stakes decisions about products, customers, strategy, and resource allocation. Yet many of these decisions rely on untested assumptions. Overconfidence, gut instinct, and "what worked before" often substitute for evidence, leaving companies exposed to costly missteps. How can leaders navigate today's uncertainty and complexity to make smarter choices?In The Scientific Mindset: How Thinking Scientifically Drives Better Business Decisions, Harvard Business School professor and innovation expert Stefan Thomke offers a compelling solution: adopt a scientific mindset. Drawing on decades of research and using real-world examples, Thomke shows how challenging assumptions, articulating testable hypotheses, and running disciplined experiments transform decision-making. This concise, practical guide introduces a new leadership model grounded in evidence, not just intuition.Through vivid stories--from famous science experiments to companies such as Amazon and Lego reinventing themselves--Thomke demonstrates how experimentation uncovers hidden truths, mitigates risk, and inspires innovation. Readers will learn how to ask deeper questions, design trustworthy experiments, build cultures that value curiosity over certainty, and develop AI systems that ensure reliability while scaling testing. Along the way, Thomke reveals why intellectual humility and a willingness to be proven wrong are hallmarks of great leadership.Adopting a scientific mindset isn't just smart--it's essential for leading effectively today. Whether you're launching a product, rethinking strategy, or making sense of a rapidly changing world, The Scientific Mindset is your road map for making better decisions.

How Thinking Scientifically Drives Better Business Decisions

The Scientific Mindset

Consumer Behavior & Insights

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