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Catalogue complet

Ruggieri G: Chaos Method

Chaos Method

Crisis Communication: Turning a Crisis into an Opportunity in 5 Steps

Sustainable Supply Chain Transformation is a textbook that looks at the processes, issues and solutions of imbedding and managing environmental and social changes into supply chains. This textbook is aimed at postgraduate students studying the challenges and disruptions faced within supply chains when becoming more sustainable. Sustainable Supply Chain Transformation covers: - Environmental and social factors
- Building and developing sustainable supply chains
- Embedding sustainable operations 
- Managing disruptions and supply chain leadership
- Risks and opportunities during transformation
- Metrics and KPIs for evaluating success With this textbook students will understand how to manage challenges that can arise when building a sustainable, ethical and resilient supply chain, and how recalibrating strategies can lead to a more sustainable supply chain. Real-world examples from P&amp;G, Unilever, Mars, Starbucks and McDonald's are included throughout to assist with problem-solving, critical thinking and application. In-text resources include a glossary, learning outcomes, exercise questions and activities. Online resources include PowerPoint slides for lecturers and a lecturers' manual with additional assignments.

Building Responsible and Resilient Supply Chains

Sustainable Supply Chain Transformation

The first and most comprehensive book on managing real-world crises through analysis, case studies, and decision-making models for moments of crisis.

CRISIS MANAGEMENT delves into the anatomy and management of high-stakes crises-moments of abrupt danger or instability that can dramatically impact leaders, organizations, and reputations. It combines real case studies with conceptual tools and frameworks.

Learn how to think, decide, and act under pressure.

Itay Ben Horin, a leading crisis manager, examines 16 real-life case studies through the eyes of decision-makers and strategic advisors. The political, corporate and media crises covered offer insights into both successful and failed responses. Among the companies, people, and events in the spotlight are:
¿ Major global companies such as McDonald's, BP, Abbott Laboratories, and Starbucks
¿ Public figures such as Lance Armstrong and Al Gore
¿ Heads of state such as Bill Clinton, Barack Obama, Angela Merkel, Ariel Sharon, and Benjamin Netanyahu
¿ The headquarters of the campaign to return the children kidnapped from Israel on October 7, 2023.
Interspersed with the cases are theoretical chapters outlining models and frameworks for crisis management, helping readers adopt structured thinking and practical applications. Ben Horin incorporates insights from strategy and communications consultants who were in the room where the responses were drawn up, to enrich the narratives with professional viewpoints.

The book delivers valuable takeaways:
¿ How to focus on critical choices under pressure-moments where everything is on the line.
¿ Stories of crises including organizational breakdowns.
¿ Structured models to help leaders assess risks, weigh options, and manage uncertainty.
¿ Understanding how messaging impacts perception-and often shapes the crisis itself.
¿ How to react to a cyber crisis.

Lessons apply to business, politics, public relations, and organizational leadership alike.

Itay Ben Horin is one of Israel's leading crisis managers and strategic advisors. He is the owner of Israel's largest communications consulting fi rm-Ben Horin &amp; Alexandrovitz. He has
guided-and continues to guide-hundreds of organizations of all types in moments of crisis: business, public, security, and social organizations, alongside close work with senior politicians at the peak moments of their lives.

Insider Views of How Business and Political Giants Won or Lost Big--And How You Can Apply the Lessons

Crisis Management

Junges Netzwerk Rechtsgeschichte

Der Tagungsband versammelt die Beiträge der 3. Tagung des Jungen Netzwerks Rechtsgeschichte, die im Juni 2025 unter dem Leitthema "Recht und Krise - Zwischen Krise des Rechts und Krisenrecht" an der Universität Graz stattfand. Junge Wissenschaftler:innen aus verschiedenen Staaten widmen sich darin dem spannungsgeladenen Verhältnis von Recht und Krisen - von der Antike bis in die Gegenwart. Aus verschiedenen europäischen Perspektiven wird beleuchtet, wie das Recht auf politische, gesellschaftliche, wirtschaftliche oder institutionelle Krisen reagierte. Dabei geben die Nachwuchswissenschaftler:innen Einblicke in ihre aktuellen Forschungen.

Zwischen Krisenrecht und Krise des Rechts

Recht und Krise

How can leaders ensure business continuity plans deliver proven results under real-world pressures?

Practical Business Continuity Exercises is a strategic guide for business continuity leaders and managers who need tools to test their organization's resilience to disruption. From cyberattacks and IT failures to supply chain breakdowns and geopolitical crises, this book shows how to design exercises that protect operations, safeguard reputation and secure long-term stability.

Written by Charlie Maclean-Bristol, it provides a guidance for developing exercises that align with global standards including ISO 22301:2019 and ISO 22398:2013. Through expert insight, it equips leaders to stress-test their organization's business continuity plans, measure performance and ensure ROI on resilience investments.

You'll learn how to:
- Select the most effective exercise to match organizational priorities
- Strengthen leadership decision making in simulated high-pressure scenarios
- Embed risk governance and compliance into continuity strategies
- Measure outcomes and sustain resilience with clear, data-led metrics

Featuring real-world examples and practical tools, Practical Business Continuity Exercises enables leaders to anticipate disruption, maintain stakeholder confidence and deliver lasting organizational resilience.

Themes include: business continuity exercises, resilience strategy, risk management, ROI in continuity planning

How to Test Your Organization’s Resilience

Practical Business Continuity Exercises

These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines. Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action. In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act. Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.

What I Learned from 9/11, the NFL, and Ukraine

Leadership Is Worthless…But Leading Is Priceless

This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry. Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today's hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world. Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability. This textbook includes: 
- Frameworks for crisis response, digital transformation and sustainable operations
- Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel &amp; Lodging Association (AHLA), illustrating contemporary hotel management challenges 
- Hypothetical examples based on industry insights to apply theory into practice 
- Reflective questions to reinforce critical thinking and practical application
- Additional online resources of lecturer slides, an instructor's manual and student exercises Whether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today's competitive hospitality landscape.

Strategic and Resilient Practices

Hotel Operations Management

Diplomacy is the lifeblood of the states system, shaping global interactions and maintaining order. In this book, Iver Neumann delves into the practices that define diplomacy, exploring how they evolve and vary across time and cultures. By combining historical analysis with observational insights, Neumann offers a groundbreaking approach to understanding the dynamic nature of diplomatic practices.From gift-giving to permanent representation, international law, and peacebuilding efforts, Neumann examines the core practices that have shaped diplomacy for centuries. He also investigates how diplomacy absorbs external practices, such as cultural depictions of the 'Other,' and institutionalizes them within its framework. With a unique focus on Norwegian diplomacy, Neumann provides a nuanced perspective while cautioning against overgeneralisation when applying findings to other contexts. The book explores how diplomacy is portrayed in fine arts and popular culture and concludes by highlighting the stability brought about by the uniformity of diplomatic services worldwide.This volume is an essential resource for students, scholars, and practitioners of diplomacy, offering fresh insights into the mechanisms that drive global relations.

How They Emerge and How They Matter

Diplomatic Practices

Since the global financial crisis of 2008, there have been increasing frequency of global crises, including large-scale conflicts, the COVID-19 pandemic, the environmental crisis, and a general worsening of geopolitical tensions and structural inequality. Despite the global impact of these intersecting crises, the way in which they have been understood and responded to has been far from uniform. This edited volume focuses on the concept of ‘crisis’ through an interdisciplinary lens, analysing the term and comparing how it is being applied in different disciplines and across different sectors of society. 
The volume focuses on cases of crisis from Iceland, a small country with a high visibility in certain crises. This scope allows the contributors to cover a broad section of the Icelandic economy, government and society, offering a uniquely rounded analysis and extensive global comparison. It will be of great interest to scholars and students across different disciplines in social sciences, such as business, anthropology, sociology, change management, as well as practitioners and policymakers in the business of resilience and strategic crisis management.

An Interdisciplinary Analysis of Crisis Management, Perceptions, and Organizational Responses in Iceland

Crisis in Context

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

9/11 and the FDNY's Path through Crisis to Transformation

Rising from Ground Zero

Understanding Governance

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Public inquiries are a ubiquitous part of political life in Britain. When major crises occur, calls for a "full and public inquiry" often follow. Recent inquiries have investigated the government’s handling of the Covid-19 Pandemic, abuses committed by undercover police, the Post Office Horizon IT scandal, the Grenfell Tower fire, and the Infected Blood scandal. The high-profile nature of these events has ensured the salience of post-crisis inquiries within British public life has never been greater.
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This book provides the first systematic study of the politics of public inquiries in Britain. Drawing on a rich trove of archival material, parliamentary debates and inquiry reports, it assesses why politicians call inquiries and the role of inquiries within the broader state system. In exploring these issues, the book reveals the&nbsp;indispensable&nbsp;role inquiries play within attempts to quell the intense public pressure that is placed on governing elites in moments of crisis, inquiries' role within blame displacement strategies, and&nbsp;how&nbsp;inquiries figure in attempts to maintain elite autonomy over policy-making in the face of demands for change. Following this, the book explores the changing politics of public inquiries in the twenty-first century and the era of anti-politics, populism, and the crisis of liberal democracy.
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The book is important reading for all those interested in British politics, public policy, and public administration.
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Crises, Containment and Contestation

The Politics of Public Inquiries

Chaos Method

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