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Sword-Williams S: Career Comedown / LF

Career Comedown

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Confident Series

Feel confident using AI at work, understand its limits and avoid costly mistakes. Artificial intelligence already influences how decisions are made and work gets done, even for people who never expected it to be part of their role. AI has become part of everyday working life, yet it can still feel complex, fast-moving and difficult to understand. Confident AI 2e explains the essential knowledge and skills you need to work confidently with AI, whatever your prior experience. This updated edition of the bestselling book demystifies how AI works, how it is used in real workplaces and what it means for your role. Written by AI thought leader Andy Pardoe, Confident AI 2e is for anyone who needs to understand how to use artificial intelligence as part of their work, across any industry or role. It offers a clear, practical introduction to how AI is used in real workplaces, helping you build confidence and capability without needing a technical background. About the Confident series... The Confident books are the perfect guides to the key digital skills required in the modern workplace, allowing you to stay fluent without getting bogged down in the detail.

The Essential Skills for Working with Artificial Intelligence

Confident AI

Grow your company and feel more fulfilled through a love-based approach to business Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is your roadmap to business growth that honors both your passion in your purpose, showing that when you lead with love, success is bound to follow. This book flips the script on the antiquated, fear-led, transactional approach to business--one based on pressure and manipulation--and instead provides strategies to do good, feel good, and enjoy greater profits at the same time. Divided into an easy-to-understand six-part framework exploring people-centered thinking and servant-heart selling, this book shows readers how to: ● Avoid the temptation of focusing solely on hitting goals, making sales, and achieving quantitative results ● Create sustainable results by having a positive impact on your customers, team, and community ● Feel more fulfilled and joyful on a day-to-day business, no matter what obstacles come your way ● Shift your perspective from making a million dollars to helping a million people Delivering a heart-based approach with the perfect mix of pragmatism and grounding, Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is an essential read for all business leaders and entrepreneurs seeking to revamp their approach to business and have a more positive impact on the people around them.

How to Lead When Success Stops Feeling Like You

Love-Led Growth

Get across the basics of cybersecurity with this streamlined guide that provides clarity and confidence in a world where cyber security is changing so rapidly.

The Essential Insights and How to Protect from Threats

Confident Cyber Security

"Too many workplaces are filled with fear, sadness, and exhaustion. Jen Fisher is here to change that-her book is full of actionable ideas for fighting burnout, restoring energy, and building hope." -Adam Grant, #1&nbsp;New York Times&nbsp;bestselling author of HIDDEN POTENTIAL and THINK AGAIN, and host of the podcast Re:Thinking A new approach for organizations to structure and support human flourishing in the workplace In Hope Is the Strategy: The Underrated Skill That Transforms Work, Leadership, and Wellbeing, bestselling author and leader in the corporate wellbeing movement Jen Fisher shows how the future of work demands a fundamentally new approach to how we think about, structure, and support human flourishing in the workplace. Drawing on Fisher's personal experience with burnout and the resulting insights that fueled a corporate shift, her conversations with thought leaders across different industries, and the research, frameworks, and methodologies she put into place as one of the world's first Chief Wellbeing Officers, this book delivers exclusive, hard-won insights to understand what truly needs to change in how we work and demonstrates how we will all benefit from this new paradigm. Fisher reveals how hope-not as wishful thinking but as a practical, learnable skill-provides the foundation for sustainable performance, meaningful innovation, and authentic leadership in an uncertain world. In this book, readers will learn about: <ul> <li>Wellness programs that treat symptoms rather than causes</li> <li>Leadership practices that prioritize short-term performance over long-term sustainability</li> <li>Organizational systems that unintentionally create burnout while trying to prevent it</li> </ul> Hope Is the Strategy is an inspirational call to action for all individuals, leaders, and organizations to reimagine every aspect of work with human wellbeing at the center.

The Underrated Skill That Transforms Work, Leadership, and Wellbeing

Hope Is the Strategy

10 lessons the SAS taught me about life

Further

A Retirement Gift Idea for that Special PersonTake control of your retirement with this retirement planning journal by Hyrum W. Smith.Hyrum W. Smith is one of the original creators of the Franklin Day Planner, the former Chairman and CEO of the Franklin Covey Company, and the recognized "Father of Time Management". For four decades, he empowered people to effectively govern their personal and professional lives. Now he empowers retirees with some of the same compelling guiding principles that have inspired positive personal change.Discover the benefits of aging well. The transition to retirement can be difficult. For many of us, careers are fulfilling and give us a sense of purpose each day. How do you carry that over to the next stage of life? Hyrum W. Smith, award-winning author of the retirement book Purposeful Retirement, offers answers in this motivating guided journal. This book is split into 52 sections to keep you inspired every week of the year. Each section is an invitation to reflect on your values, take purposeful action, and define your future.Retire inspired. Maybe you'll rekindle creative hobbies or find new retirement jobs in your post-career years. The path you take is up to you. Each part in this journal gives you the tools you need to find your personal retirement plan and make it happen. After retirement planning with this journal, you'll be enjoying retirement every day.Pay It Forward. Give guidance and inspiration to someone you love who's about to retire. The Purposeful Retirement Journal is great if you're looking for gifts for elderly parents, the best retirement gifts for women or men, or even 50th birthday gift ideas.This journal is the perfect companion to the book Purposeful Retirement. Readers who enjoyed books on retirement like How to Retire Happy, Wild, and Free; 101 Fun Things to Do in Retirement; Retirement Reinvention; or Retirement is a Full-time Job will love this interactive way to find new purpose in life.

A Journal to Challenge and Inspire Every Week of the Year

Purposeful Retirement Journal

There are laws of nature-like gravity, thermodynamics, and Newtonian principles-that help explain our reality. And then there are human laws, many of which cannot be scientifically proven and yet are clearly true.The law of ketchup, for example: First there is nothing for a long time . . . then suddenly there is too much. Or physicist Douglas Hofstadter's law: Everything always takes longer than expected (even if you take Hofstadter's law into account). Or Parkinson's law: Meetings always take at least as twice long as we expect them to. Some of these truisms are world-famous; some well-kept secrets. Some are tongue-in-cheek; others imbue wisdom. But they all help us reframe our perspective and navigate the absurdities of everyday life. Pocket-sized, practical, and studded with whimsical illustrations, Rules of Thumb offers us the best of these laws for posterity.

44 Principles to Live, Work, and Thrive By

Rules of Thumb

A practical guide for professionals, corporate executives, entrepreneurs, and college students who want to achieve personal success without compromising their morals Whether in our daily work or in our personal life, even the most conscientious people with the best intentions can make ethically questionable decisions. The 5 Questions for Ethical Decisions helps you identify your own ethical “true north” and avoid the costly missteps that can betray your values, damage your relationships, and even end careers. Each of the book’s five chapters begins with a provocative question that illustrates a foundational aspect of ethical practice and explains how to apply these questions to define and uphold your own values. This practical yet robust framework provides a process for ethical decision-making in professional and personal matters that strengthens self-awareness, improves intentionality in decision-making, and enhances the ability to think beyond the moment in a pressure-packed, fast-paced, and rapidly changing world. Drawing on David Miller’s two decades of experience teaching professional responsibility and ethics to a diverse audience, including undergraduate and graduate students, entrepreneurs and young professionals, and senior executives and civic leaders, The 5 Questions for Ethical Decisions offers compelling and inspiring stories of moral courage and success, cautionary tales of ethical compromise and failure, plus end-of-chapter takeaways and exercises to help build your “ethical fitness.”

How to Succeed Without Selling Your Soul

The 5 Questions for Ethical Decisions

Career Development in Hospitality, Tourism and Events is ideal for students looking to build in-demand skills and foundational knowledge to pursue careers in the travel industry. This textbook will: -Introduce students to the fundamentals of the hospitality, tourism and events industries, including key terminology, trends and the variety of roles in each sector -Engage students with current developments from AI and sustainability to DEI initiatives, and challenge them to look beyond traditional opportunities to entrepreneurial ventures -Help students to craft CVs, personal statements and LinkedIn profiles &gt;With in-text learning features including interviews and tips from professionals - from recruitment and HR to sustainability and technology experts - as well as success stories from recent graduates, this textbook will prepare students and those starting out in their careers with the tools, resources and skills needed to enter this dynamic industry.

Building Skills for Working in the Travel Industry

Career Development in Hospitality, Tourism and Events

Career advice that actually works from a straight-shooter recruiter Did you know the average job search takes more than five months? That’s because today’s job market is more challenging—and more confusing—than ever. How are we supposed to get hired, get paid, and get ahead in our careers? Why is everything so complicated and gatekept?&nbsp; That’s where Emily the Recruiter comes in. Using her years of experience as a recruiter and career coach, she pulls back the curtain on everything employment-related and tells you all you need to know about job hunting, networking, and not letting your boss drive you crazy. A much-needed antidote to the “gaslight, gatekeep, girlboss” ethos, this guidebook gives you the real talk you need to lock in when you clock in. You’ll learn how to: <ul><li>Optimize your résumé and LinkedIn profile</li><li>Network like a pro</li><li>Strike a healthy work-life balance</li><li>Crush job interviews and salary negotiations</li><li>Defeat impostor syndrome and communicate with confidence</li><li>Succeed in your career without making it your whole identity</li></ul> If you’re ready to work smarter, not harder, Clock In is the no-filter, no-fluff resource you need to thrive in your nine-to-five—and beyond.

No-BS Advice for Getting Ahead in Your Career (Without Losing Your Mind)

Clock In

This book is an introduction to quality improvement methods for dentists and other oral health professionals. It includes audit, which will be familiar to many dental professionals, and sets it in the wider context of quality improvement theory and practice.

Quality Improvement and Audit in Dentistry

Career Comedown

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